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Added 3 mins ago
P
Engineering Manager, Conversational AI
Pebl
Remote, Canada
- $154,000 to $195,000 CAD / year
- Full-time
- Remote
You'll partner closely with our AI Architect, who sets technical direction for conversational AI across Pebl. You own how the team turns that direction into shipped product: priorities,…
Added 3 mins ago
J
Success Enablement Manager
Jobber
Remote, Canada
- Full-time
- Remote
…Action recommendations that surface in their workspace, and partner closely with our frontline manager group to help them hit their KPIs across service levels, quality, activation,…
Added 3 mins ago
AC
Finance Director
Aston Carter
Toronto, ON
- $70 to $75 CAD / hour
- Contract
Added 3 mins ago
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Associate Director, Clinical Data Management
Merck
Canada
- Full-time
Act as a reliable partner to GDMS and other cross-functional teams, actively seeking input, aligning on priorities, and closing feedback loops to drive high-quality, coordinated delivery.
Added 17 mins ago
ES
Mécanicien(ne) de machines fixes 3A / 3rd Class Stationary Engineer Refrigeration Class A (Québec)
Equans Services Canada & US
Gatineau, QC
- Full-time
Active in Canada and the United States for more than 30 years, Equans Services is the partner of businesses, industries and institutions that want to move towards more connected buildings,…
Added 17 mins ago
ML
Maintenance Manager
Maple Leaf Foods Inc
Winnipeg, MB
- Full-time
Partner with Production and Sanitation to maximize the facility’s performance by ensuring good communication for found work and for work status.
Added 32 mins ago
A
Associate, Multi-Unit Financing
ATB
Calgary, AB · Edmonton, AB
- Full-time
Partner with Directors and Relationship Managers to manage end-to-end CMHC loan origination, from initial submission and Certificate of Insurance (COI) issuance through to final credit…
Added 32 mins ago
W
Technical Consultant II, Environmental Scientist
Worley
Calgary, AB
- Full-time
Added 32 mins ago
Q
FY27 Intern - Camera Systems Internship - Canada (16 months)
Qualcomm
Vancouver, BC
- Full-time
…computing, and unrivaled connectivity. We’re proud to be the partner of choice to many of the world’s largest enterprises. Together with our ecosystem partners, we enable next-generation…
Added 48 mins ago
IE
Customer Service Representative
Inspire Evolution
AB · Edmonton, AB
- Full-time
Added 1 hour ago
OT
Sr. IT Software Developer
Open Text Corporation
Waterloo, ON
- Other
…culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape…
Added 1 hour ago
OT
Consultant
Open Text Corporation
Richmond Hill, ON
- Other
…culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape…
Added 1 hour ago
OT
Principal Systems Architect (Copilot Architect)
Open Text Corporation
Mississauga, ON · Richmond Hill, ON · Waterloo, ON
- Other
…culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape…
Added 1 hour ago
BW
Social Worker I, MSW, Neonatal Intensive Care Unit (NICU) and MotherBaby Care (MBC) - BC Women’s Hospital + Health Centre
BC Women's Hospital and Health Centre
Vancouver, BC
- Part-time
Experience in mental health, child protection, women’s issues, intimate partner violence, harm reduction model and grief and loss in a health care or hospital setting; or an equivalent…
Added 1 hour ago
P
Senior DevOps Engineer
Pixieset
Vancouver, BC
- Full-time
Partner with test automation specialists and application teams to strengthen test infrastructure, automated verification, deployment validation, monitoring, and rollback so teams can…
Added 1 hour ago
Director, Sales & Commercial Effectiveness, Western Canada and Southwestern Ontario
Right Time Group of Companies
Canada
Partner with cross-functional teams and General/Branch Managers to support the recruitment, onboarding, and continuous development of high-performing Sales Managers, and Home Comfort…
Added 1 hour ago
A
Financial Analyst, FP&A – Gross Margin
ARC'TERYX
North Vancouver, BC
- Full-time
Building working relationships with directors, cost owners, and functional teams, acting as a reliable and knowledgeable business partner for planning and reporting needs
Added 1 hour ago
KD
Customer Accounts Specialist
Keurig Dr Pepper
Mississauga, ON
- $57,100 to $70,000 CAD / year
- Full-time
…America, with a portfolio of more than 125 owned, licensed and partner brands and powerful distribution capabilities to provide a beverage for every need, anytime, anywhere. We operate with…
Added 1 hour ago
A
Senior Functional Analyst, Salesforce Retail CRM
ATB
Calgary, AB · Edmonton, AB
- Full-time
Backlog Management & Prioritization: Partner with a team of other Functional Analysts and the development team to oversee the execution and delivery of stories through their complete life…
Added 1 hour ago
Inside Sales Coordinator
CMP Group Ltd.
Vaughan, ON
Partner with outside sales representatives to develop and manage the dealer network.
Added 1 hour ago
S
Asset Protection Partner
sephora.com
Toronto, ON
- $25 to $30 CAD / hour
- Full-time
The Asset Protection Partner protects the assets of a store against theft, and works with the Leadership team to maintain operational controls to reduce shortage.
Added 1 hour ago
W
Associate Technical Consultant, Environmental Scientist
Worley
Calgary, AB
- Full-time
Worley is a global company of energy, chemicals and resources experts headquartered in Australia. We partner with our customers to deliver projects and create value across the life of their…
Added 1 hour ago
M
Senior Data Center Technician
Microsoft
Quebec, QC
- $73,200 to $119,600 CAD / year
- Full-time
Added 1 hour ago
M
Cloud and AI Partner Solution Specialist
Microsoft
Goodwood, ON
- Full-time
…uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry’s most significant investments.…
Added 1 hour ago
U
Principal Sales Performance Coach
UKG
Remote, Canada
- Full-time
- Remote
…helping our sales organization achieve its full potential. We partner closely with sales leaders, managers, and sellers to strengthen sales execution, accelerate capability development, and…

CloudTalk

Account Manager (Spanish Speaker)

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Apr 28, 2027
Posting language: English
Posted: Oct 8, 2026

Original job description

🌍 Global SaaS Scale-up | Series B

💡 Personalised 1:1 Coaching

📍 Toronto, Hybrid (3 days in-office, 320 Bay St, M5H 4A6)

💰 OTE CA $120k-130k gross/year

About CloudTalk

CloudTalk is an AI-powered business phone system and AI Voice Agent platform built for sales and support teams. It brings business calling, AI-powered call intelligence, and autonomous AI voice agents together in one platform, helping small and mid-sized businesses make more calls, handle more conversations, and deliver better customer experiences.

Serving customers in 160+ countries, CloudTalk is backed by $36M in funding from leading investors, including KPN Ventures, Point Nine, and HenQ. We're investing in making AI a natural part of every business conversation and helping companies get more value from every call.

With a team of 200 people, CloudTalk values growth, innovation, teamwork, customer focus, and human connection. The company moves fast, builds for the future, and cares deeply about creating products and a culture that people genuinely love.

Why Join CloudTalk Now?

We're in an era of rapid innovation - taking our top-tier communication infrastructure to the next level by integrating cutting-edge AI. Join us as we pioneer the future of business communication and drive toward $100M ARR.

🚀Be part of one of Europe's fastest-growing SaaS companies

🤖 Work with cutting-edge AI products in a high-growth market. From real-time call intelligence, automated summaries, and AI coaching to AI voice agents and AI receptionists that are transforming how our clients handle volume at scale

🎯 Have a front-row seat in our journey to $100M ARR

The Role

Our Account Managers are the business owners of their portfolio. This is a quota-carrying role where you will own Customer Retention and Portfolio Expansion. You will be a trusted strategic partner to your clients, accountable for their success metrics and the health of your book of business.

This is not a reactive support role. We need someone who runs their portfolio like a business: setting health benchmarks, building save plays before risk surfaces, and consistently translating CloudTalk's capabilities into measurable ROI for clients.

What You Will Do

Be the Strategic Business Partner

Run regular Executive Business Reviews that tie CloudTalk performance directly to your clients' KPIs. Position yourself as a trusted advisor - not just a vendor contact - and build durable relationships with decision makers and executive stakeholders.

Own Retention & Expansion

Lead the full renewal cycle across your portfolio - forecast risk, build proactive save strategies, and consistently hit retention targets quarter over quarter. Churn on your accounts should never come as a surprise.

Identify and close organic growth opportunities within your portfolio - whether that's increased seat count, platform adoption, or premium add-ons. You should know your accounts well enough to see expansion plays before clients do.

Own Portfolio Health

Build and maintain customer health frameworks for your book of business. Define the leading indicators that matter, track them in HubSpot and your analytics stack, and intervene early - before issues become escalations.

Act as the Internal Advocate

Be the voice of your clients inside CloudTalk. Partner closely with Product, Support, and Customer Engineering to resolve issues, surface feedback, and influence the roadmap - while confidently representing CloudTalk's direction back to your accounts.

What Makes You a Great Fit

We're looking for experienced Account Managers or Customer Success Managers who've owned meaningful books of business in B2B SaaS - not just managed relationships, but driven commercial outcomes.

Hands-on experience in Account Management or Customer Success in B2B SaaS, with a demonstrable track record of hitting retention and expansion targets
Proven ownership of a book of business independently - you've managed renewals, run save plays, and grown accounts without heavy oversight
Experience owning customer health metrics: you've built or worked within health score frameworks and used leading indicators to drive proactive action
Comfortable running Executive Business Reviews and navigating multi-stakeholder accounts up to C-suite
Highly commercial mindset - you think like a revenue owner, not just a relationship manager
Data-driven: comfortable in Excel/Sheets, BI dashboards, and CRM reporting to manage your portfolio analytically
Technical aptitude - you enjoy learning SaaS products deeply and can guide customers to maximise platform value
Familiarity with CS/AM tooling: HubSpot, Gainsight, Planhat, or similar
Business fluency in English and Spanish

Why you'll love being a CloudTalker

Unlimited PTO that people actually take. Fully remote with four European hubs. A coach you can book, a career path in writing, and equity when you deliver. Here's the full package.

Get better, faster

💬 A coach you can actually book. Recurring 1-on-1 sessions with our resident coach. A real conversation about your career, on company time
🪜 Promotions without guesswork. Our job-leveling framework is transparent: every level and its expectations, in writing. You'll always know what the next step requires and where you stand
📈 A path to equity. At CloudTalk, equity is earned over time. Seniority, tenure, and consistent impact, together, are what get you there. Not an automatic perk. Something you grow into

Work the way you work best

🌴 Unlimited PTO, and we mean it. Taking 30 days a year is normal here. Deliver beyond expectations, and you've bought yourself room for more
🌍 The right setup for your role. Depending on the team, you'll either work from one of our hubs four days a week or have the option to work fully remotely. Our offices are fully equipped and centrally located
⏰ Flexible hours, built around your team. No clocking in, no clocking out. Be there for your team, clients, and the meetings that matter. The rest is yours
💻 Gear that doesn't fight you. A MacBook for work, plus a home-office allowance for remote roles to build a setup you like sitting at

Rest like you mean it

🔋 Recharge Fridays: 4 extra all-company days off a year. Once a quarter, everyone is off at the same time. You come back to zero pings, not a doubled backlog. That's the point
🏃 Fitness allowance. Gym, climbing, yoga, whatever keeps you moving. You choose, we pay

People worth staying for

💸 Up to €5,000 per referral. You know great people. When we hire one of them, you get paid for it
✈️ Two offsites a year worth packing a bag for. The all-company offsite (last year: Tuscany 🇮🇹) plus a dedicated function-specific offsite, both somewhere remote enough that people actually talk
👕 Fresh CloudTalk swag every year!

+Private Health Insurance

This is for an immediate hire. Apply now and be part of our journey to $100M ARR!

By submitting your application, you acknowledge that Cloudtalk will process your personal data based on Cloudtalk's legitimate interest in finding the most suitable candidate and a pre-contractual relationship with you. For more information on how Cloudtalk processes your personal data, please refer to our Privacy Notice.

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More about this job

Responsibilities

Own a portfolio of B2B SaaS customers, leading renewals, retention, proactive churn prevention, and account expansion. Build customer health frameworks, run executive business reviews, and coordinate with Product, Support, and Customer Engineering to improve customer outcomes and represent client feedback.

Requirements

Candidates should have hands-on B2B SaaS account management or customer success experience, independently managing a book of business and delivering retention and expansion results. They should be commercially minded, data-driven, comfortable with executive stakeholders and customer health metrics, technically curious, familiar with tools such as HubSpot or Gainsight, and fluent in English and Spanish.

Skills

Account Management
Customer Success
B2B SaaS
Customer Retention
Portfolio Expansion
Renewal Management
Churn Prevention
Customer Health Metrics
Executive Business Reviews
Stakeholder Management
Revenue Growth
Data Analysis
Excel
CRM Reporting
HubSpot
Spanish

Benefits

Unlimited Paid Time Off
One-On-One Coaching
Career Development Framework
Equity
Flexible Hours
MacBook
Home Office Allowance
Recharge Fridays
Fitness Allowance
Referral Bonus
Company Offsites
Company Swag
Private Health Insurance

Visa sponsorship

Not detected in the job text

Keywords

B2B SaaS
Account Management
Customer Success
Customer Retention
Portfolio Expansion
Renewals
Churn Prevention
Customer Health Frameworks
Executive Business Reviews
HubSpot
Gainsight
Planhat
Excel
Spreadsheets
Business Intelligence Dashboards
CRM Reporting
Revenue Growth
Customer Experience
AI-Powered Business Phone System
AI Voice Agents
Call Intelligence
Customer Engineering
Product Feedback
English
Spanish

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