Find work in Canada.

487,253 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 44 mins ago
V
Customer Service Advisor
VMCH
Mulgrave, NS
- Full-time
As a Customer Service Advisor, you’ll be one of the first points of contact for VMCH, supporting current and prospective customers across aged care, disability services and retirement…
Added 44 mins ago
Priority Issues Coordinator
Government of Alberta
AB
Reporting to the Executive Advisor in the Assistant Deputy Minister’s Office, the Priority Issues Coordinator is a central liaison across the Water and Circular Economy Division. The…
Added 1 hour ago
HT
VP, Accounting & Controllership (Husky)
Husky Technologies
Bolton, ON
- Full-time
Accelerating the monthly and quarterly close process while improving the quality, accessibility, and reliability of financial information.
Added 1 hour ago
BC
Moncler Team Lead - Yorkdale Shopping Centre, Toronto
BoF Careers
Toronto, ON · Greater Toronto Area, Canada
- Full-time
As a Team Lead, you will be an ambassador of the Brand. You will assist the Store Director/Store Manager and/or Client Advisor Manager (CAM) to coach and develop the team, build Client…
Added 2 hours ago
DG
Culinary Operations Supervisor
Dexterra Group
Surrey, BC
- Full-time
…initiatives related to food quality, waste reduction, inventory management, purchasing practices, and seasonal menu execution. While the role does not have direct P&L accountability, it…
Added 2 hours ago
D
Associate Wealth Management Advisor
Desjardins
Montreal, QC
- Full-time
As a Associate Wealth Management Advisor, you help serve, prospect for, solicit, and develop and maintain business relationships with members and clients. You help sell securities products…
Added 2 hours ago
Compensation & Benefits Advisor
The Aldo Group Inc / Le Groupe Aldo Inc.
Montreal, QC
…maintains international offices in Europe and Asia. For more information, visit…
Added 3 hours ago
AG
Compensation & Benefits Advisor
ALDO Group
Montreal, QC
- Full-time
…maintains international offices in Europe and Asia. For more information, visit…
Added 3 hours ago
Government Services - Senior Manager of IT
Cree Nation Government
QC · Jamésie, QC
The Senior Manager of Information Technology provides strategic leadership, governance, operational direction and responsible oversight of IT budgets and investments for Cree Nation…
Added 4 hours ago
CA
Parts Advisor
Centennial Auto Group
Charlottetown, PE
- Full-time
Greet and assist customers in person or via phone, providing accurate information on parts availability, pricing, and alternatives.
Added 4 hours ago
CA
Motorsports Service Advisor
Centennial Auto Group
Charlottetown, PE
- Full-time
Organizational and paperwork management skills.
Added 4 hours ago
CA
Motorsports Service Advisor
Centennial Auto Group
Summerside, PE
- Full-time
Organizational and paperwork management skills.
Added 5 hours ago
KS
Temporary Associate
kate spade new york
Vancouver, BC · Ksny Pacific Centre
- Part-time
The Stylist will serve as a trusted and knowledgeable advisor who assists customers in selecting products that suit their aesthetic and lifestyle. They will work with the customer to…
Added 5 hours ago
AC
Senior Manager, Canadian Corporate Tax
ACCA Careers
Markham, ON
- Full-time
…within a complex and dynamic regulatory framework. As a trusted advisor, you’ll design solutions for clients that meet compliance and reporting requirements, minimize risk, drive…
Added 5 hours ago
AC
Manager, U.S. Corporate Tax
ACCA Careers
Toronto, ON
- Full-time
…within a complex and dynamic regulatory framework. As a trusted advisor, you’ll deliver innovative, strategic plans that address clients’ cross-border needs and minimize tax…
Added 5 hours ago
Health and Safety Advisor
Ecofor Consulting Ltd. BC
Whitehorse, YT
Ecofor Consulting is seeking a proactive and knowledgeable Health & Safety Advisor to support and promote a strong safety culture across our organization. Reporting to the VP, HR &…
Added 5 hours ago
Health and Safety Advisor
Ecofor Consulting Ltd. BC
Prince George, BC
Ecofor Consulting is seeking a proactive and knowledgeable Health & Safety Advisor to support and promote a strong safety culture across our organization. Reporting to the VP, HR &…
Added 6 hours ago
BV
Student Conduct Advisor
Bow Valley College
Calgary, AB
- Full-time
As the Student Conduct Advisor, you will lead the administration of student conduct and sexual violence processes, provide conflict resolution support, conduct investigations, and develop…
Added 6 hours ago
TE
HR Generalist
TRIPLE EIGHT TRANSPORT INC.
Abbotsford, BC
- $65,000 to $75,000 CAD / year
Support day-to-day HR activities throughout the employee lifecycle, including onboarding, probation, employee changes, performance management, and offboarding.
Added 6 hours ago
FO
Senior Director, Enterprise Technology Services
Federation of Canadian Municipalities
Ottawa, ON · Hybrid - Ottawa
- Full-time
…operational excellence, and sustainable growth. As a trusted advisor and strategic business partner, the Senior Director works closely with leaders across FCM and its programs to understand…
Added 6 hours ago
FO
Data Advisor
Federation of Canadian Municipalities
Ottawa, ON · Hybrid - Ottawa
- Full-time
The Data Advisor will be part of a small and effective cross-sectoral team within Green Municipal Fund (GMF) Programs. Our team provides support in the areas of program design, program…
Added 6 hours ago
FO
Government Relations Lead
Federation of Canadian Municipalities
Ottawa, ON · Hybrid - Ottawa
- Full-time
…cross-departmental liaison between GMF and PPA, facilitating information flow, aligning priorities, clarifying roles and accountabilities, coordinating execution, and ensuring policy,…
Added 6 hours ago
D
Culinary Operations Supervisor
Dexterra
Surrey, BC
- Up to $70,000 CAD / year
- Full-time
…initiatives related to food quality, waste reduction, inventory management, purchasing practices, and seasonal menu execution. While the role does not have direct P&L accountability, it…
Added 9 hours ago
AC
Manager, Assurance and Accounting
ACCA Careers
Campbell River, BC
- Full-time
…evolving business and financial reporting landscape. As a trusted advisor, you’ll provide comprehensive, tailored financial information that enables clients to make informed decisions with…
Added 9 hours ago
AC
Senior Accountant, Indigenous External Financial Advisory Services
ACCA Careers
Prince George, BC
- Full-time
…serving the unique needs of Indigenous communities. As a trusted advisor, you’ll provide expertise to empower Indigenous communities, organizations, businesses and individuals in navigating…

CloudTalk

Senior Account Manager (Mid-Market)

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 14, 2026
Posting language: English
Posted: Oct 15, 2026

Original job description

🌍 Global SaaS Scale-up | Series B

💡 Personalised 1:1 Coaching

🔝 Own some of our most strategic portfolio in North America

📍 Toronto, Hybrid (3 days in-office, 320 Bay St, M5H 4A6)

About CloudTalk

CloudTalk is an AI-powered business phone system and AI Voice Agent platform built for sales and support teams. It brings business calling, AI-powered call intelligence, and autonomous AI voice agents together in one platform, helping small and mid-sized businesses make more calls, handle more conversations, and deliver better customer experiences.

Serving customers in 160+ countries, CloudTalk is backed by $36M in funding from leading investors, including KPN Ventures, Point Nine, and HenQ. We're investing in making AI a natural part of every business conversation and helping companies get more value from every call.

With a team of 200 people, CloudTalk values growth, innovation, teamwork, customer focus, and human connection. The company moves fast, builds for the future, and cares deeply about creating products and a culture that people genuinely love.

Why Join CloudTalk Now?

We're in an era of rapid innovation - taking our top-tier communication infrastructure to the next level by integrating cutting-edge AI. Join us as we pioneer the future of business communication and drive toward $100M ARR.

🚀Be part of one of Europe's fastest-growing SaaS companies

🔝 Own some of our most strategic portfolio in North America

🤖 Work with cutting-edge AI products in a high-growth market. From real-time call intelligence, automated summaries, and AI coaching to AI voice agents and AI receptionists that are transforming how our clients handle volume at scale

🎯 Have a front-row seat in our journey to $100M ARR

The Role

Our Account Managers are the business owners of their portfolio. This is a quota-carrying role where you will own Customer Retention and Portfolio Expansion. You will be a trusted strategic partner to your clients, accountable for their success metrics and the health of your book of business.

This is not a reactive support role. We need someone who runs their portfolio like a business: setting health benchmarks, building save plays before risk surfaces, and consistently translating CloudTalk's capabilities into measurable ROI for clients.

What You Will Do

Be the Strategic Business Partner

Run regular Executive Business Reviews that tie CloudTalk performance directly to your clients' KPIs. Position yourself as a trusted advisor - not just a vendor contact - and build durable relationships with decision makers and executive stakeholders.

Own Retention & Expansion

Lead the full renewal cycle across your portfolio - forecast risk, build proactive save strategies, and consistently hit retention targets quarter over quarter. Churn on your accounts should never come as a surprise.

Identify and close organic growth opportunities within your portfolio - whether that's increased seat count, platform adoption, or premium add-ons. You should know your accounts well enough to see expansion plays before clients do.

Own Portfolio Health

Build and maintain customer health frameworks for your book of business. Define the leading indicators that matter, track them in HubSpot and your analytics stack, and intervene early - before issues become escalations.

Act as the Internal Advocate

Be the voice of your clients inside CloudTalk. Partner closely with Product, Support, and Customer Engineering to resolve issues, surface feedback, and influence the roadmap - while confidently representing CloudTalk's direction back to your accounts.

What Makes You a Great Fit

We're looking for an experienced Account Manager or Customer Success Manager who's owned meaningful books of business in B2B SaaS - not just managed relationships, but driven commercial outcomes.

Hands-on experience in Account Management or Customer Success in B2B SaaS, with a demonstrable track record of hitting retention and expansion targets
Proven ownership of a book of business independently - you've managed renewals, run save plays, and grown accounts without heavy oversight
Experience owning customer health metrics: you've built or worked within health score frameworks and used leading indicators to drive proactive action
Comfortable running Executive Business Reviews and navigating multi-stakeholder accounts up to C-suite
Highly commercial mindset - you think like a revenue owner, not just a relationship manager
Data-driven: comfortable in Excel/Sheets, BI dashboards, and CRM reporting to manage your portfolio analytically
Technical aptitude - you enjoy learning SaaS products deeply and can guide customers to maximise platform value
Familiarity with CS/AM tooling: HubSpot, Gainsight, Planhat, or similar
Business fluency in English.

Why you'll love being a CloudTalker

Unlimited PTO that people actually take. Fully remote with four European hubs. A coach you can book, a career path in writing, and equity when you deliver. Here's the full package.

Get better, faster

💬 A coach you can actually book. Recurring 1-on-1 sessions with our resident coach. A real conversation about your career, on company time.
🪜 Promotions without guesswork. Our job-leveling framework is transparent: every level and its expectations, in writing. You'll always know what the next step requires and where you stand.
📈 A path to equity. At CloudTalk, equity is earned over time. Seniority, tenure, and consistent impact, together, are what get you there. Not an automatic perk. Something you grow into.

Work the way you work best

🌴 Unlimited PTO, and we mean it. Taking 30 days a year is normal here. Deliver beyond expectations, and you've bought yourself room for more.
🌍 The right setup for your role. Depending on the team, you'll either work from one of our hubs four days a week or have the option to work fully remotely. Our offices are fully equipped and centrally located.
⏰ Flexible hours, built around your team. No clocking in, no clocking out. Be there for your team, clients, and the meetings that matter. The rest is yours.
💻 Gear that doesn't fight you. A MacBook for work, plus a home-office allowance for remote roles to build a setup you like sitting at.

Rest like you mean it

🔋 Recharge Fridays: 4 extra all-company days off a year. Once a quarter, everyone is off at the same time. You come back to zero pings, not a doubled backlog. That's the point.
🏃 Fitness allowance. Gym, climbing, yoga, whatever keeps you moving. You choose, we pay.

People worth staying for

💸 Up to €5,000 per referral. You know great people. When we hire one of them, you get paid for it.
✈️ Two offsites a year worth packing a bag for. The all-company offsite (last year: Tuscany 🇮🇹) plus a dedicated function-specific offsite, both somewhere remote enough that people actually talk.
👕 Fresh CloudTalk swag every year!

+Private Health Insurance

This is for an immediate hire. Apply now and be part of our journey to $100M ARR!

By submitting your application, you acknowledge that Cloudtalk will process your personal data based on Cloudtalk's legitimate interest in finding the most suitable candidate and a pre-contractual relationship with you. For more information on how Cloudtalk processes your personal data, please refer to our Privacy Notice.

Apply About employer

More about this job

Responsibilities

Own a portfolio of strategic North American customers, leading renewals, retention, churn prevention, and account expansion while tying product performance to customer KPIs and ROI. Monitor portfolio health, run executive business reviews, and advocate for customers by partnering with Product, Support, and Customer Engineering.

Requirements

Candidates should have B2B SaaS account management or customer success experience, independently managing a book of business and delivering retention and expansion results. They should be commercially minded, data-driven, comfortable with executive stakeholders and health metrics, technically curious, familiar with tools such as HubSpot or Gainsight, and fluent in English.

Skills

B2B SaaS Account Management
Customer Success
Customer Retention
Portfolio Expansion
Renewal Management
Churn Prevention
Executive Business Reviews
Customer Health Metrics
Revenue Forecasting
Commercial Negotiation
Data Analysis
Excel
Business Intelligence Dashboards
HubSpot
Stakeholder Management

Benefits

Unlimited Paid Time Off
One-On-One Coaching
Career Development Framework
Equity
Flexible Working Hours
MacBook
Home Office Allowance
Recharge Fridays
Fitness Allowance
Referral Bonus
Company Offsites
Company Swag
Private Health Insurance

Visa sponsorship

Not detected in the job text

Keywords

B2B SaaS
Account Management
Customer Success
Customer Retention
Portfolio Expansion
Renewals
Churn Prevention
Executive Business Reviews
Customer Health Frameworks
Health Score
Customer KPIs
Return On Investment
HubSpot
Gainsight
Planhat
Excel
Google Sheets
Business Intelligence Dashboards
CRM Reporting
AI-Powered Business Phone System
AI Voice Agents
Call Intelligence
AI Coaching
AI Receptionists
B2B Sales
Customer Experience
Revenue Forecasting
Stakeholder Management

Report this job