Jobs in Canada

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Added 6 mins ago
EC
Senior Product Manager, Ad Relevance
eBay Canada
Toronto, ON
- Full-time
- Hybrid
…businesses. We are accomplishing this by developing one of the most data-enhanced ad marketplaces in the…
Added 6 mins ago
EC
Senior Product Manager, Ad Ranking
eBay Canada
Toronto, ON
- Full-time
- Hybrid
You will lead the execution of your roadmap by working with data science, engineering, and analytics teams
Added 59 mins ago
A
Field Engineering Co-Op
Acceldata
Kitchener, ON
- Internship
Work alongside senior field engineers and architects to solve complex platform reliability and data operations challenges.
Added 2 hours ago
AI
Senior Software Engineer – Core Java, Apache Spark, Python, SQL, Data Processing
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Montreal, QC
- Full-time
Senior Software Engineer – Core Java, Apache Spark, Python, Big Data, SQL
Added 2 hours ago
NB
Senior Developer AI Engineering
National Bank of Canada
Montreal, QC
- Full-time
A career as a Senior AI Engineering Developer on the AI Factory team at National Bank means playing a key role in the end-to-end development of artificial intelligence applications.…
Added 2 hours ago
SS
RQ00781 – Software Developer – Full Stack – Senior
SM Software Solutions Inc.
Toronto, ON
- On-site
Hours: 7.25 hours per day, 5 days per week
Added 3 hours ago
TM
Senior Process Engineer
Trekor Metals Limited
Barriere, BC
- Full-time
Reporting to the Director, Yellowhead Copper Project, the Senior Process Engineer will join an experienced project team advancing a large open pit mining project in British Columbia through…
Added 3 hours ago
GT
Business Analyst
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $65 to $78 CAD / hour
- Contract
This is a senior Business Analyst role supporting a legal document-management implementation within a leading financial institution. The scope of the project encompasses legal document…
Added 4 hours ago
Calibration Technician
Velan Inc.
Granby, QC
Under the Senior Specialist, Quality Systems, the incumbent will be responsible for testing, calibrating, maintaining, and repairing measuring instruments and equipment to ensure their…
Added 4 hours ago
Analytics & AI Solutions Lead
Mother Parkers Tea & Coffee
Mississauga, ON
Reporting to the Senior Manager - BI Analytics & Applied AI, the Analytics & AI Solutions Lead is responsible for leading the design, development, and adoption of enterprise analytics,…
Added 4 hours ago
MP
Senior Product Developer
Mother Parkers Tea & Coffee
Mississauga, ON
- Full-time
The Senior Product Developer is a subject matter expert in the area of product development, product and process interaction and sensory evaluation. This position enables a smooth…
Added 5 hours ago
PA
Systems Engineering Manager
PROVINCIAL AEROSPACE LTD
Halifax, NS · Vaughan, ON · Ottawa, ON · St. John's, NL
- Full-time
Proficiency with O365, engineering drawings, and data analysis tools.
Added 5 hours ago
PA
Systems Integration Manager
PROVINCIAL AEROSPACE LTD
St. John's, NL
- Full-time
This position offers the opportunity to lead a highly skilled technical team while collaborating across Engineering, Program Management, Supply Chain, In-Service Support, and external…
Added 5 hours ago
PA
ILS Manager
PROVINCIAL AEROSPACE LTD
Ottawa, ON
- Full-time
…Integrated Support Services (ISS) activities - encompassing engineering, logistics, maintenance, IT systems, infrastructure, training and material support - throughout the entire product…
Added 5 hours ago
PA
Configuration Management Specialist
PROVINCIAL AEROSPACE LTD
Halifax, NS · Vaughan, ON · Ottawa, ON · St. John's, NL
- Full-time
This role will report to the Vice President of Systems Engineering from any of our offices in Ottawa ON, Vaughan ON, Halifax NS, or St. John’s NL.
Added 5 hours ago
PA
Project Coordinator
PROVINCIAL AEROSPACE LTD
St. John's, NL
- Full-time
…and reconnaissance, in-service support solutions, aircraft engineering and modification and crew resource management training. PAL Aerospace is internationally recognized by governments,…
Added 5 hours ago
Software Engineer
Questrade
Toronto, ON
Data Pipeline Engineering: Develop, test, and maintain real-time data pipelines to feed customer data into marketing tools, focusing on latency reduction, stability, and resolving data…
Added 5 hours ago
Senior Quality Assurance Engineer
Questrade
Toronto, ON
…(GitHub Copilot, Cursor, Claude) for test script creation, test data generation, and execution within CI/CD…
Added 5 hours ago
Senior QA Engineer
Questrade
Toronto, ON
The Senior Quality Assurance Engineer will provide a high level of expertise in the areas of Automated and Manual QA activities for applications developed by Questrade Technology Group…
Added 5 hours ago
Senior Product Manager, Everyday Banking
Questrade
Toronto, ON
Have exceptional communication skills across all stakeholders and levels, including engineering, design, data, marketing, operations, customer service, legal and compliance.
Added 5 hours ago
Senior Product Manager
Questrade
Toronto, ON
The Senior Product Manager (Sr. PM) is a strategic leader who oversees an entire product entity or a collection of high-impact product areas. Reporting directly to the Group Product…
Added 5 hours ago
Senior Manager, Software Engineering
Questrade
Toronto, ON
We’re looking for our next Senior Manager, Software Engineering
Added 5 hours ago
Senior Manager, JSOC & Threat Hunting
Questrade
Toronto, ON
The Senior Manager, JSOC & Threat Hunting is a hands-on technical leader accountable for security monitoring, incident response, threat hunting and intelligence, detection and security…
Added 5 hours ago
Senior Manager, Analytics & Insights
Questrade
Toronto, ON
The Senior Manager, Analytics & Insights defines and leads the analytics strategy for Marketing and Product at Questrade, reimagining how teams uncover insights, evaluate performance, and…
Added 5 hours ago
Senior Manager, Analytics Engineering
Questrade
Toronto, ON
The Senior Manager, Analytics Engineering defines and executes the multi-year architecture, semantic layer, and delivery strategy for customer data across Questrade. Leading a lean,…

Cloudtalk

Senior Account Manager (Mid-Market)

Remote, Canada

Remote

Full-time

Apply on jobs.workable.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Workplace: Remote
Remote eligibility: Canada listed. Check the posting for province restrictions.
Posting language: English
Posted: Oct 15, 2026

Original job description

🌍 Global SaaS Scale-up | Series B 💡 Personalised 1:1 Coaching 🔝 Own some of our most strategic portfolio in North America 📍 Toronto, Hybrid (3 days in-office, 320 Bay St, M5H 4A6)

About CloudTalk

CloudTalk is an AI-powered business phone system and AI Voice Agent platform built for sales and support teams. It brings business calling, AI-powered call intelligence, and autonomous AI voice agents together in one platform, helping small and mid-sized businesses make more calls, handle more conversations, and deliver better customer experiences.

Serving customers in 160+ countries, CloudTalk is backed by $36M in funding from leading investors, including KPN Ventures, Point Nine, and HenQ. We’re investing in making AI a natural part of every business conversation and helping companies get more value from every call.

With a team of 200 people, CloudTalk values growth, innovation, teamwork, customer focus, and human connection. The company moves fast, builds for the future, and cares deeply about creating products and a culture that people genuinely love.

Why Join CloudTalk Now?

We're in an era of rapid innovation - taking our top-tier communication infrastructure to the next level by integrating cutting-edge AI. Join us as we pioneer the future of business communication and drive toward $100M ARR.

🚀Be part of one of Europe’s fastest-growing SaaS companies

🔝 Own some of our most strategic portfolio in North America

🤖 Work with cutting-edge AI products in a high-growth market. From real-time call intelligence, automated summaries, and AI coaching to AI voice agents and AI receptionists that are transforming how our clients handle volume at scale

🎯 Have a front-row seat in our journey to $100M ARR

The Role

Our Account Managers are the business owners of their portfolio. This is a quota-carrying role where you will own Customer Retention and Portfolio Expansion. You will be a trusted strategic partner to your clients, accountable for their success metrics and the health of your book of business.

This is not a reactive support role. We need someone who runs their portfolio like a business: setting health benchmarks, building save plays before risk surfaces, and consistently translating CloudTalk's capabilities into measurable ROI for clients.

What You Will Do

Be the Strategic Business Partner

Run regular Executive Business Reviews that tie CloudTalk performance directly to your clients' KPIs. Position yourself as a trusted advisor - not just a vendor contact - and build durable relationships with decision makers and executive stakeholders.

Own Retention & Expansion

Lead the full renewal cycle across your portfolio - forecast risk, build proactive save strategies, and consistently hit retention targets quarter over quarter. Churn on your accounts should never come as a surprise.

Identify and close organic growth opportunities within your portfolio - whether that's increased seat count, platform adoption, or premium add-ons. You should know your accounts well enough to see expansion plays before clients do.

Own Portfolio Health

Build and maintain customer health frameworks for your book of business. Define the leading indicators that matter, track them in HubSpot and your analytics stack, and intervene early - before issues become escalations.

Act as the Internal Advocate

Be the voice of your clients inside CloudTalk. Partner closely with Product, Support, and Customer Engineering to resolve issues, surface feedback, and influence the roadmap - while confidently representing CloudTalk's direction back to your accounts.

What Makes You a Great Fit

We're looking for an experienced Account Manager or Customer Success Manager who's owned meaningful books of business in B2B SaaS - not just managed relationships, but driven commercial outcomes.

Hands-on experience in Account Management or Customer Success in B2B SaaS, with a demonstrable track record of hitting retention and expansion targets
Proven ownership of a book of business independently - you've managed renewals, run save plays, and grown accounts without heavy oversight
Experience owning customer health metrics: you've built or worked within health score frameworks and used leading indicators to drive proactive action
Comfortable running Executive Business Reviews and navigating multi-stakeholder accounts up to C-suite
Highly commercial mindset - you think like a revenue owner, not just a relationship manager
Data-driven: comfortable in Excel/Sheets, BI dashboards, and CRM reporting to manage your portfolio analytically
Technical aptitude - you enjoy learning SaaS products deeply and can guide customers to maximise platform value
Familiarity with CS/AM tooling: HubSpot, Gainsight, Planhat, or similar
Business fluency in English.

Why you’ll love being a CloudTalker

Unlimited PTO that people actually take. Fully remote with four European hubs. A coach you can book, a career path in writing, and equity when you deliver. Here's the full package.

Get better, faster

💬 A coach you can actually book. Recurring 1-on-1 sessions with our resident coach. A real conversation about your career, on company time.
🪜 Promotions without guesswork. Our job-leveling framework is transparent: every level and its expectations, in writing. You'll always know what the next step requires and where you stand.
📈 A path to equity. At CloudTalk, equity is earned over time. Seniority, tenure, and consistent impact, together, are what get you there. Not an automatic perk. Something you grow into.

Work the way you work best

🌴 Unlimited PTO, and we mean it. Taking 30 days a year is normal here. Deliver beyond expectations, and you've bought yourself room for more.
🌍 The right setup for your role. Depending on the team, you’ll either work from one of our hubs four days a week or have the option to work fully remotely. Our offices are fully equipped and centrally located.
⏰ Flexible hours, built around your team. No clocking in, no clocking out. Be there for your team, clients, and the meetings that matter. The rest is yours.
💻 Gear that doesn't fight you. A MacBook for work, plus a home-office allowance for remote roles to build a setup you like sitting at.

Rest like you mean it

🔋 Recharge Fridays: 4 extra all-company days off a year. Once a quarter, everyone is off at the same time. You come back to zero pings, not a doubled backlog. That's the point.
🏃 Fitness allowance. Gym, climbing, yoga, whatever keeps you moving. You choose, we pay.

People worth staying for

💸 Up to €5,000 per referral. You know great people. When we hire one of them, you get paid for it.
✈️ Two offsites a year worth packing a bag for. The all-company offsite (last year: Tuscany 🇮🇹) plus a dedicated function-specific offsite, both somewhere remote enough that people actually talk.
👕 Fresh CloudTalk swag every year!

+Private Health Insurance

This is for an immediate hire. Apply now and be part of our journey to $100M ARR!

By submitting your application, you acknowledge that Cloudtalk will process your personal data based on Cloudtalk’s legitimate interest in finding the most suitable candidate and a pre-contractual relationship with you. For more information on how Cloudtalk processes your personal data, please refer to our Privacy Notice.

Apply on jobs.workable.com About employer

More about this job

Responsibilities

You will act as a strategic business partner to manage a portfolio of mid-market clients, focusing on retention, expansion, and overall account health. This involves conducting executive business reviews, forecasting risk, and driving measurable ROI through proactive engagement.

Requirements

The ideal candidate has proven experience in B2B SaaS account management or customer success with a track record of hitting retention and expansion targets. You must be data-driven, comfortable with CRM tools, and capable of navigating multi-stakeholder accounts at the executive level.

Skills

Account management
Customer success
SaaS
Retention
Portfolio expansion
Executive business reviews
HubSpot
Data analysis
Strategic planning
Relationship management
Revenue growth
Customer health metrics
Technical aptitude
Sales
Communication

Benefits

Unlimited PTO
Personalised 1:1 coaching
Equity
Private health insurance
Fitness allowance
Home-office allowance
Recharge fridays
Referral bonus
Company offsites

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Account Management
Customer Success
AI
Voice Agent
Retention
Expansion
HubSpot
Gainsight
Planhat
Executive Business Reviews
Portfolio Management
B2B
Revenue
Data-driven
Strategic Partnership
Customer Experience
Business Intelligence
CRM
CloudTalk

Seniority

Senior

Perks

Generous paid time off
Performance bonus
Stock or equity
Wellness program
Remote work allowance

Tools

HubSpot
Gainsight
Planhat
Excel
BI dashboards

Languages

English

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Work requirements

Jobs in Canada