Quality Technician

Job Title:  Quality Technician 

Reports to: Quality Systems Supervisor or Quality Systems Manager 

Department: Quality 

Location: 101 Claireville Drive, Toronto, ON

Work arrangement: On-Site

Employment Type: Full-time.

We are a global leader in food & beverage ingredients. Pioneers at heart, we operate at the forefront of consumer trends to provide food & beverage manufacturers with products and ingredients that will delight their consumers. Making a positive impact on people and planet is all part of the delight. With a deep-rooted presence in the countries where our ingredients are grown, we are closer to farmers, enabling better quality, and more reliable, traceable and transparent supply. Supplying products and ingredients at scale is just the start. We add value through our unique, complementary portfolio of natural, delicious and nutritious products. With our fresh thinking, we help our customers unleash the sensory and functional attributes of cocoa, coffee, dairy, nuts and spices so they can create naturally good food & beverage products that meet consumer expectations. And whoever we’re with, whatever we’re doing, we always make it real.

Position Summary:

ofi values in-person collaboration with colleagues – this is a fully onsite position where employees are expected to work their specific work schedule onsite. 

Reporting to the ‘Quality Systems Supervisor or Quality Systems Manager, the Quality Technician is responsible for ensuring the quality of products via testing and inspection to meet and/or exceed qualitative and quantitative attributes including sensory, consistency, legality and safety of finished product. This position will work closely with many different departments within the organization including Commodities, Purchasing, Production, Maintenance, Health & Safety and Sales & Marketing. This position is on the Afternoon Shift but requires flexibility to cover weekends and other shifts when required. This position is based in Toronto, Canada.

What You’ll Do - Position Responsibilities:

• Conduct regular quality checks on finished goods (in R&G and Single Serve formats) and enter results into the database
• Calibrate and maintain instruments and equipment used for testing purposes 
• Maintain product quality and food safety program to support BRC, HACCP, FSQM, GMP etc.
• Initiate product holds when necessary, conduct testing and determine disposition for holds
• Prepare samples for lab and sensory testing 
• Participate and assist in audits
• Update and maintain documentation control 
• Investigate in customer complaints, conduct analysis and follow-ups as required
• Conduct validation reports and risk assessments 
• Facilitate and conduct quality training for staff 
• Maintain health and safety program practices including safe lifting, lock-out/tag-out, incident prevention and personal safety practices.
• Support equity, diversity, and inclusivity programs.
• Understand, apply and actively participate in maintaining product quality and food safety program practices including BRC, HACCP, QA / QC, GMP, Sanitation and good hygiene practices.
• Understand, apply and actively participate in maintaining health and safety program practices.
• Other duties as assigned.

Experience You’ll Bring – Ideal Role Requirements:

• Food Science Diploma/degree or equivalent
• Minimum 2 years work experience in food manufacturing industry
• Well-developed sensory skills 
• Very detail oriented and can maintain a high level of accuracy
• Effective decision-making and judgement
• Strong time management and organizational skills
• Ability to work independently and in a team environment
• Strict adherence to GMP, Food Safety and personal hygiene policies
• Strong verbal, written and interpersonal skills required, including presentation skills 
• Ability to analyze data used in all trending reports
• Proficient in the use of computer technology including standard software programs such as Microsoft Word, Excel, and PowerPoint
• Ability to quickly and efficiently learn new systems and software in order to automate and analyse information.
• Ability to drive between local sites. 

Note: This job description is not intended to be all-inclusive. Employees may perform other related duties as required to meet the ongoing needs of the organization. This posting is to fill an existing vacancy.

ofi provides employees with a comprehensive and competitive benefits package that is designed to support your career, health, and future. A Rewarding Career Awaits! 

The pay for this role ranges from $50,000 - $60,000 annually and is based on position responsibilities and geographic location. Actual pay within this range may be determined based on the candidate's experience, qualifications, and/or other determining factors.

Performance-based Bonuses: Discretionary bonus rewarding company performance as well as your contributions and impact, for eligible roles. 

Comprehensive Benefits: Coverage for you (and your eligible dependents) with plans designed for peace of mind and savings for the future. 

A Culture of Well-being: Paid Volunteer time off, access to events, resources, and learning opportunities that inspire physical, social, emotional, and financial well-being for you and your family. 

Additional Perks That Make a Difference:

• Vacation time from Day 1 – Your time off starts accruing immediately, growing with your tenure. 
• Paid Sick Leave – Rest, recover, and return strong – with paid sick leave on ofi. 
• Company Paid Holidays – ofi values work-life balance and the importance of celebrating life’s special moments. 
• Career Growth and Learning – Join a company committed to developing talent, fostering innovation, and creating meaningful opportunities. 

ofi provides equality of opportunity for all persons with respect to hiring without discrimination on the grounds of race, color, religion, national origin, sex, pregnancy, age, disability, veteran status, or sexual orientation. All employment will be decided on the basis of qualifications, merit and business need. If you need assistance or an accommodation due to a disability, you may contact us for support at: Club-hr@ofi.com

At ofi, we celebrate our diversity. Olam Americas LLC is proud to be an equal opportunity workplace.