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Added 1 day ago
FN
Resolution Specialist--Bilingual, Collections
First National Financial LP
Montreal, QC
- Contract
We are hiring a Resolution Specialist--Bilingual, Collections!
Added 2 days ago
OC
Bilingual Customer Success Specialist
Options Consulting Solutions
Toronto, ON · North York, ON
- $58,000 to $65,000 CAD / year
- Full-time
As a Bilingual Customer Success Specialist, you will serve as a key point of contact for customers, supporting assigned sales territories in partnership with an Account Manager. You will:
Added 2 days ago
EL
Bilingual Customer Service Representative
Emerald Lane Recruitment
Toronto, ON · Greater Toronto Area, Canada
- $60,000 to $65,000 CAD / year
- Full-time
Customer Support Specialist (Bilingual EN/FR)
Added 2 days ago
CI
Ingénieur mécanique principal / Senior Mechanical Engineer
Calian in Space & Technology
Vaudreuil-Dorion, QC
- Full-time
…designs and manufactures a wide range of large precision antenna systems for satellite communications, radio astronomy, science and defense…
Added 2 days ago
MT
Bilingual Learning & Development Trainer/Instructional Designer
McCarthy Tétrault LLP
Montreal, QC
- Full-time
…attracting and developing top talent committed to delivering on our Client Commitment; Collaboration, through seamless, integrated teamwork; Inclusion, through eliminating barriers to…
Added 2 days ago
MT
Bilingual Learning & Development Trainer/Instructional Designer
McCarthy Tétrault LLP
Calgary, AB
- Full-time
…attracting and developing top talent committed to delivering on our Client Commitment; Collaboration, through seamless, integrated teamwork; Inclusion, through eliminating barriers to…
Added 2 days ago
MT
Bilingual Learning & Development Trainer/Instructional Designer
McCarthy Tétrault LLP
Quebec, QC
- Full-time
…attracting and developing top talent committed to delivering on our Client Commitment; Collaboration, through seamless, integrated teamwork; Inclusion, through eliminating barriers to…
Added 2 days ago
MT
Bilingual Learning & Development Trainer/Instructional Designer
McCarthy Tétrault LLP
Toronto, ON
- Full-time
…attracting and developing top talent committed to delivering on our Client Commitment; Collaboration, through seamless, integrated teamwork; Inclusion, through eliminating barriers to…
Added 3 days ago
CL
Customer Support Specialist
CM Labs Simulations
Montreal, QC
- Full-time
CM-Labs est actuellement à la recherche d’un spécialiste du support client hautement motivé et axé sur les détails. Dans ce rôle, vous serez le point de contact principal pour traiter les…
Added 3 days ago
SH
Gestionnaire de cas Infirmière de terrain bilingue / Bilingual Field Nurse Case Manager
Sentrex Health Solutions
Quebec, QC
- Full-time
Added 3 days ago
CL
Customer Support Specialist
CM Labs
Montreal, QC
- Full-time
CM-Labs est actuellement à la recherche d’un spécialiste du support client hautement motivé et axé sur les détails. Dans ce rôle, vous serez le point de contact principal pour traiter les…
Added 4 days ago
PC
Vice President, Business Development
People Corporation
Calgary, AB · Winnipeg, MB · Burlington, ON · Toronto, ON · Montreal, QC · ON - OSI Burlington
- Full-time
The Vice President, Business Development plays a pivotal role in driving growth by building meaningful client relationships, identifying new business opportunities, and delivering strategic…
Added 5 days ago
TG
Post-Trade Onboarding & Operations Specialist (Contract)
TMX Group
Toronto, ON
- $70 to $75 CAD / hour
- Full-time
The Post-Trade Onboarding & Operations Specialist is a master at increasing product adoption and enabling customers' success through in-depth product understanding. They greet new customers…
Added 6 days ago
JH
Retention Specialist
John Howard Society of Ottawa
Ottawa, ON
- $53,633.18 to $60,705.12 CAD / year
- Full-time
- Contract
About the Role: Under the supervision of the Coordinator, the Retention Specialist will provide consistency and continuity of support throughout the clients’ employment journey through…
Added 8 days ago
CI
Ingénieur mécanique principal / Senior Mechanical Engineer
Calian in Space & Technology
Vaudreuil-Dorion, QC
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…designs and manufactures a wide range of large precision antenna systems for satellite communications, radio astronomy, science and defense…
Added 9 days ago
First Party Fraud Detection Specialist
Scotiabank
Toronto, ON · Scarborough, ON
…criteria, detection rules, reporting, training, scripts, and client education based on investigative findings and identified…
Added 9 days ago
OC
Senior OpenShift Virtualization (OCP-V) Engineer
OPTICCA CONSULTING INC.
Quebec, QC
- Full-time
…scheduling, migration, networking, storage, guest operating systems, and platform…
Added 10 days ago
AW
Senior Architecte IA/ML | Senior AI/ML Architect, Services professionnels pour le secteur public | Public Sector Professional Services
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Vancouver, BC
- Full-time
…de se développer dans le cloud. Notre équipe permet à chaque client de croître en fournissant un service sur mesure, une technologie inégalée et un soutien constant. Nous approfondissons…
Added 10 days ago
WC
Spécialiste du Service Après-Vente et des Garanties / After-Sales Service & Warranty Specialist
Wolseley Canada Inc.
Laval, QC
- Full-time
Expérience dans le support technique, le service client, la gestion des garanties, le service après-vente ou un poste similaire.
Added 10 days ago
PC
Client Service Associate
PBY Capital
Toronto, ON
- Full-time
This role provides exposure across client service, business development, marketing, and operations, helping the successful candidate develop a broad understanding of the business while…
Added 10 days ago
WG
Spécialiste du Service Après-Vente et des Garanties / After-Sales Service & Warranty Specialist
Wolseley Group
Laval, QC
- Full-time
Expérience dans le support technique, le service client, la gestion des garanties, le service après-vente ou un poste similaire.
Added 10 days ago
H
Applied AI Specialist (Account Management)
Heidi
Remote, Canada
- $115,000 to $135,000 USD / year
- Full-time
- Remote
…US, UK, Canada, and Europe, partnering with leading health systems including the NHS, Beth Israel Lahey Health, and Monash…
Added 10 days ago
SI
Product Development Specialist, Staples Promotional Products
Staples Inc.
Vaughan, ON
- Full-time
The Product Development Specialist supports Customers and Account Managers with tailored product sourcing and the creation of custom-quotes for branded promotional merchandise. The Product…
Added 11 days ago
CI
Gestionnaire principal de projet bilingue (Nucléaire) /Senior Project Manager (Nuclear)
Calian in Space & Technology
Trois-Rivières, QC
- Full-time
Added 12 days ago
OG
Spécialiste, comptes clés, service à la clientèle (bilingue) / Client Specialist, Key Accounts
OEC Group (Canada)
Montreal, QC
- $55,000 to $65,000 CAD / year
- Full-time
We are seeking a Bilingual (French/English) Client Specialist. Key Accounts to support the management of our key accounts. Reporting to the Key Accounts Manager, you will be responsible for…

CM Labs

Customer Support Specialist

Montreal, QC, H3C 1T2, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English · French
Posted: Oct 22, 2026

Original job description

English section of this bilingual listing.

CM-Labs is currently looking for a highly motivated and detail-oriented Customer Support Specialist. In this role, you will be the primary point of contact for handling inbound support requests through web, email, and phone.

Company Overview:

CM-Labs is a cutting-edge technology company specializing in developing advanced simulation solutions for industries such as construction, engineering, and training. Our innovative software and hardware products empower organizations to enhance their operations through realistic virtual environments. As we continue to grow, we are seeking a detail-oriented and motivated Customer Support Specialist to join our Support team.

Roles and Responsibilities

Provide exceptional customer support for troubleshooting, application installations, configuration, and training.
Resolving first-level issues related to license renewals, software updates, and hardware troubleshooting.
Managing incidents and requests efficiently through the ticketing systems.
Offering regular updates and resolution status to customers in a clear and timely manner.
Documenting recurring problems in the knowledge base to enhance team efficiency.
Adhering to and actively participating in customer support processes.
Escalating complex issues to Level 2 teams and ensuring prompt follow-up internally for a swift customer response.

Requirements

A degree in Computer Science with a solid understanding of Windows software.
Minimum 5 years of experience in technical software support or a customer-facing role.
Strong passion for tackling technical challenges while maintaining close customer interaction.
Proficient in both English and French, written and spoken, to effectively communicate and engage with customers.
Customer service-oriented mindset with great logical and analytical skills.
Background experience in IT helpdesk operations.
In-depth knowledge of Windows operating systems, including Windows 10 and 11.
Proficiency in networking concepts, including ping, IP addresses, and network troubleshooting.
Familiarity with remote connection tools such as TeamViewer and VNC.
Basic command interface knowledge in Linux.

Equal Opportunity Employer

We welcome and embrace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, age, or disability.

Discover Our Comprehensive Benefits Package

At CM-Labs, we believe in taking care of our employees and ensuring their well-being. As part of our commitment to fostering a positive work environment, we offer a competitive and comprehensive benefits package to all our team members. Here are some of the perks you can enjoy when you join our dynamic workforce:

Healthcare Coverage: Access medical, dental, and vision insurance plans for you and your family.
Comprehensive Insurance: Enjoy peace of mind with inclusive coverage, including travel and life insurance.
Retirement Planning: Secure your future with retirement savings plans and RRSP matching.
Paid Time Off: Generous policy includes vacation, holidays, personal time, and a bonus week off during holidays.
Summer Fridays: Afternoons off on Fridays in July and August, workload permitting.

At CM-Labs, we prioritize our employees’ happiness and success, and our benefits package reflects that commitment. Join us and be a part of a team that values you, supports your growth, and celebrates your achievements while providing ample opportunities to contribute to causes you care about and celebrate significant milestones in your personal life.

This position requires full bilingual proficiency in French and English, as the majority of our customers are English-speaking.

Read the full bilingual original

CM-Labs est actuellement à la recherche d’un spécialiste du support client hautement motivé et axé sur les détails. Dans ce rôle, vous serez le point de contact principal pour traiter les demandes de support entrantes via le web, e-mail et téléphone.

Présentation de l’Entreprise :

CM-Labs est une entreprise technologique spécialisée dans le développement de solutions de simulation avancées pour des secteurs tels que la construction, l’ingénierie et la formation. Nos produits logiciels et matériels innovants permettent aux organisations d’améliorer leurs opérations, grâce à des environnements virtuels réalistes. Dans le cadre de notre croissance, nous sommes à la recherche d’un spécialiste du support client motivé et attentif aux détails pour rejoindre notre équipe de Support.

Rôle et responsabilités

Fournir un soutien à la clientèle exceptionnel pour le dépannage, l’installation d’applications, la configuration et la formation.
Résoudre les problèmes de premier niveau liés au renouvellement des licences, les mises à jour logicielles et le diagnostic des problèmes hardware.
Gérer efficacement les incidents et les demandes via les systèmes de billetteries.
Offrir des mises à jour régulières et une résolution aux clients de manière claire et opportune.
Documenter les problèmes récurrents dans la base de données pour améliorer l’efficacité de l’équipe.
Respecter et participer activement aux procédures de support.
Escalader les problèmes complexes aux équipes de niveau 2/3 et assurer un suivi interne rapide pour une réponse client rapide.

Exigences

Un diplôme en informatique avec une compréhension solide des logiciels Windows.
Au moins 5 ans d’expérience dans le support technique de logiciels ou un rôle orienté client.
Une forte passion pour relever les défis techniques tout en maintenant une interaction étroite avec le client.
Des compétences exceptionnelles en communication écrite et verbale en anglais et en français.
Un état d’esprit orienté service client avec d’excellentes compétences logiques et analytiques.
Une expérience antérieure dans les opérations du helpdesk informatique.
Une connaissance approfondie des systèmes d’exploitation Windows, y compris Windows 10 et 11.
Une maîtrise des concepts de réseau, y compris le ping, les adresses IP et le dépannage réseau.
Une familiarité avec les outils de connexion à distance tels que TeamViewer et VNC.
Connaissances de base pour utiliser un terminal Linux.

Employeur garantissant l’égalité des chances

Nous accueillons et valorisons la diversité. Tous les candidats qualifiés seront considérés pour l’emploi sans distinction de race, de couleur, de religion, d’identité de genre, d’orientation sexuelle, d’origine nationale, d’âge ou d’incapacité.

Découvrez notre ensemble complet d’avantages

Chez CM-Labs, nous croyons en la prise en charge de nos employés et en leur bien-être. Dans le cadre de notre engagement envers la création d’un environnement de travail positif, nous proposons un ensemble complet et compétitif d’avantages sociaux à tous nos membres d’équipe. Voici quelques avantages dont vous pourrez profiter en rejoignant notre équipe dynamique :

Couverture Santé : Accès à des plans d’assurance médicale, dentaire et de vision pour vous et votre famille.
Assurance Complète : Profitez d’une tranquillité d’esprit avec une couverture complète, y compris l’assurance voyage et vie.
Planification de la Retraite : Sécurisez votre avenir avec des plans d’épargne-retraite et des cotisations correspondantes au REER.
Congé Payé : Une politique généreuse inclut des congés de vacances, des jours fériés, du temps personnel et une semaine supplémentaire pendant les fêtes.
Vendredis d’été : Après-midis libres en juillet et août, selon la charge de travail.

Chez CM-Labs, nous donnons la priorité au bonheur et à la réussite de nos employés, et notre ensemble d’avantages reflète cet engagement. Rejoignez-nous et faites partie d’une équipe qui vous valorise, soutient votre développement et célèbre vos réussites tout en vous offrant de nombreuses occasions de contribuer aux causes qui vous tiennent à cœur et de célébrer les moments importants de votre vie personnelle.

Ce poste exige une parfaite maîtrise du français et de l’anglais, puisque la majorité de nos clients sont anglophones.

------------------------------------------------------------------------------------------------------------------

Company Overview:

Roles and Responsibilities

Provide exceptional customer support for troubleshooting, application installations, configuration, and training.
Resolving first-level issues related to license renewals, software updates, and hardware troubleshooting.
Managing incidents and requests efficiently through the ticketing systems.
Offering regular updates and resolution status to customers in a clear and timely manner.
Documenting recurring problems in the knowledge base to enhance team efficiency.
Adhering to and actively participating in customer support processes.
Escalating complex issues to Level 2 teams and ensuring prompt follow-up internally for a swift customer response.

Requirements

A degree in Computer Science with a solid understanding of Windows software.
Minimum 5 years of experience in technical software support or a customer-facing role.
Strong passion for tackling technical challenges while maintaining close customer interaction.
Proficient in both English and French, written and spoken, to effectively communicate and engage with customers.
Customer service-oriented mindset with great logical and analytical skills.
Background experience in IT helpdesk operations.
In-depth knowledge of Windows operating systems, including Windows 10 and 11.
Proficiency in networking concepts, including ping, IP addresses, and network troubleshooting.
Familiarity with remote connection tools such as TeamViewer and VNC.
Basic command interface knowledge in Linux.

Equal Opportunity Employer

Discover Our Comprehensive Benefits Package

Healthcare Coverage: Access medical, dental, and vision insurance plans for you and your family.
Comprehensive Insurance: Enjoy peace of mind with inclusive coverage, including travel and life insurance.
Retirement Planning: Secure your future with retirement savings plans and RRSP matching.
Paid Time Off: Generous policy includes vacation, holidays, personal time, and a bonus week off during holidays.
Summer Fridays: Afternoons off on Fridays in July and August, workload permitting.

This position requires full bilingual proficiency in French and English, as the majority of our customers are English-speaking.

Apply About employer

More about this job

Responsibilities

The specialist will serve as the primary point of contact for inbound support requests, handling troubleshooting, installations, and configuration. They will also manage incidents via ticketing systems, document recurring issues, and escalate complex technical problems to higher-level teams.

Requirements

Candidates must hold a degree in Computer Science and possess at least 5 years of experience in technical software support. Proficiency in both English and French is mandatory, along with strong knowledge of Windows operating systems and networking concepts.

Skills

Technical Support
Customer Service
Windows 10
Windows 11
Networking
IP Addressing
Troubleshooting
TeamViewer
VNC
Linux
Ticketing Systems
Software Installation
Hardware Diagnostics
Communication
Analytical Skills

Benefits

Healthcare Coverage
Dental Insurance
Vision Insurance
Travel Insurance
Life Insurance
Retirement Planning
RRSP Matching
Paid Time Off
Summer Fridays

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
Technical Support
Windows
Networking
Ticketing System
Hardware
Software
Linux
TeamViewer
VNC
Simulation
Engineering
Construction
Helpdesk
Troubleshooting
IP Addresses
Ping
License Renewal
Bilingual

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