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Added 54 mins ago
RI
Director of Conference Services and Events
Renard International Hospitality Search Consultants
ON · Ontario, Canada
- Full-time
…effective communicator, and has the ability to provide exceptional customer…
Added 54 mins ago
CW
Business Development Specialist, full-time position
City Wide Facility Solutions
Vancouver, BC
- $43,000 to $55,000 CAD / year
- Full-time
Customer service-oriented and highly effective communication skills
Added 54 mins ago
CW
Business Development Specialist, full-time position
City Wide Facility Solutions
Burnaby, BC
- $43,000 to $55,000 CAD / year
- Full-time
Customer service-oriented and highly effective communication skills
Added 2 hours ago
CW
B2B Sales Executive
City Wide Facility Solutions
Coquitlam, BC
- $50,000 to $100,000 CAD / year
- Full-time
City Wide Facility Solutions is looking for a motivated and confident B2B Sales Executive to join our Vancouver sales team.
Added 2 hours ago
CW
B2B Sales Executive
City Wide Facility Solutions
Vancouver, BC
- $50,000 to $100,000 CAD / year
- Full-time
City Wide Facility Solutions is looking for a motivated and confident B2B Sales Executive to join our Vancouver sales team.
Added 2 hours ago
CW
B2B Sales Executive
City Wide Facility Solutions
Burnaby, BC
- $50,000 to $100,000 CAD / year
- Full-time
City Wide Facility Solutions is looking for a motivated and confident B2B Sales Executive to join our Vancouver sales team.
Added 3 hours ago
C
Service Manager
Convergint
Toronto, ON · CA ON Etobicoke
- Full-time
Responsible for helping the Sales Manager grow existing service business. When a dedicated Service Account Executive is hired, your responsibility will include co-managing this resource to…
Added 3 hours ago
C
Représentant(e) des ventes bilingue - Solutions de sécurité
Convergint
Laval, QC · CA QC Laval
- Full-time
…dans tous les secteurs d’activités, y compris les solutions de service et d’installation pour les clients, nouveaux et actuels. Il recherche des clients potentiels et établit des relations…
Added 3 hours ago
C
Account Executive - Enterprise Solutions (Security Systems)
Convergint
Burnaby, BC · CA BC Burnaby
- Full-time
You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering…
Added 3 hours ago
C
Account Executive - Enterprise Solutions (Security Systems)
Convergint
Brantford, ON · Oldcastle, ON · CA ON Brantford
- Full-time
You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering…
Added 3 hours ago
C
Service Account Executive - Building Automation Systems
Convergint
Calgary, AB · CA AB Calgary
- Full-time
The Service Account Executive generates new Customer Support Program service agreements (CSPs) through the acquisition of new accounts and growth of net new service agreements in existing…
Added 3 hours ago
C
Senior Business Services Coordinator
Convergint
Calgary, AB · CA AB Calgary
- Full-time
With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal.…
Added 3 hours ago
EL
Store Manager - Jo Malone London - Fulltime - Chinook Centre - Calgary AB
Estée Lauder Companies
Calgary, AB
- Full-time
…develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained…
Added 4 hours ago
SF
Commercial Account Manager
Summit Fleet
Leduc, AB
- Full-time
We believe great service starts with great people. That's why we invest in our employees, support professional growth, and create an environment where everyone's contributions matter.
Added 4 hours ago
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Account Executive - Leasing & Fleet Services
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We believe great service starts with great people. That's why we invest in our employees, support professional growth, and create an environment where everyone's contributions matter.
Added 4 hours ago
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Account Manager
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Calgary, AB
- Full-time
In this high-visibility, self-managed role, you will own enterprise customer portfolios, uncover new territory opportunities, and deliver cutting-edge hybrid connectivity solutions (fiber,…
Added 4 hours ago
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Office Manager
COGIR Real Estate
Kitchener, ON
- Full-time
Are you a customer service professional with strong administrative & accounting skills? Do you enjoy a fast-paced environment and meeting deadlines? Are you ready to take your experience to…
Added 4 hours ago
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Automotive Service Technician (310S)
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Burlington, ON
- Full-time
Our client is an established Burlington automotive service business handling everything from routine maintenance and diagnostics through brakes, suspension, steering, transmission work,…
Added 5 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 6 hours ago
CC
Head of Security Operations
CMA CGM
Montreal, QC
- Full-time
…reinforcing our leading position as an innovative, bold, and customer-oriented company, enhancing more than ever the security of its global operations. With more than 250 team members, the…
Added 7 hours ago
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Under the direction of the Executive Chef, Executive Sous Chef, Sous Chef or Supervisor, the Food Truck Handler / Cook is responsible for the safe operation, transportation, setup, food…
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Under the direction of the Executive Chef, Executive Sous Chef, Sous Chef or Supervisor the Line Cook is responsible for preparing and serving a multitude of hot and cold menu items that…
Added 7 hours ago
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Under the direction of the Executive Chef, Sous Chef or Kitchen Shift Supervisor the Asian Line Chef is responsible for preparing a multitude of hot and cold meals for sale and service to…
Added 7 hours ago
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Casino Kitchen Helper
Grey Eagle Resort & Casino
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- Full-time
Under the direction of the Executive Chef, Executive Sous Chef, Sous Chef or Supervisor the Casino Dishwasher is responsible for maintaining sanitary conditions within the food services…
Added 7 hours ago
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Blaze Bar & Grill Line Cook - AM
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Under the direction of the Executive Chef, Executive Sous Chef, Sous Chef or Supervisor the Line Cook is responsible for preparing and serving a multitude of hot and cold menu items that…

CMA CGM

Head of Security Operations

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 8, 2026
Posting language: English
Posted: Nov 8, 2026

Original job description

Job description:

CMA CGM Canada is recruiting for an experienced Head of Security Operations to join our Global Cybersecurity team located in the Montreal office. If you have leadership experience in leading a cybersecurity Operations team on an international capacity and thrive in a dynamic, fast paced environment we want to hear from you. Note: CANDIDATES MUST BE LEGALLY AUTHORIZED TO WORK IN CANADA: valid work permit, permanent resident or citizen.

OUR GLOBAL CYBERSECURITY TEAM

The CMA CGM Group’s incredible growth is dramatically transforming our core business, reinforcing our leading position as an innovative, bold, and customer-oriented company, enhancing more than ever the security of its global operations. With more than 250 team members, the Group Cybersecurity Department covers all subsidiaries and entities of CMA CGM, with a global roadmap composed of 6 major domain streams (Maritime, Logistics, Ships, Terminals, Warehouses, and Subsidiaries). The Department currently monitors around 80 projects and provides through its 24/7 Operations continuous reliability. We continue building a globally structured team based in Marseilles, Beirut, Manila, Montreal, Miami, and more…

POSITION SUMMARY

The Head of Operations ensures the 24/7 performance, stability, and continuity of all Group Security Operations products, internationally accross all CMA CGM companies. They provide cross-product oversight of operations activities, workforce capacity, budget adequacy, KPIs, incident trends, automation needs, and operational readiness for new features. They ensure every Operations Manager (OM) is fully empowered to operate their product, escalate hot topics, and maintain high service availability.

KEY RESPONSIBILITIES

1. Cross-product operational strategy & governance

Maintain a unified operational strategy across all products, ensuring consistent service quality and 24/7 continuity.
Guarantee that operations remain aligned with Group Security Operations priorities and business expectations.
Actively participate in decision boards, escalating key operational topics and risk areas.
Ensure products remain balanced in operational workload, maturity, staffing, and service reliability.

2. Operational performance, KPIs & budget oversight

Consolidate operational health reviews across all products (availability, incidents, SLAs, capacity, risks).
Oversee operational KPIs and alert the organization when thresholds are reached or risks are identified.
Manage operational budget together with the Group Security Operations Office, ensuring adequate workforce, FTE capacity, and financial sustainability.
Provide clear operational reporting and operations dashboard enabling data-driven decisions.

3. Leadership of OM & operational teams

Ensure every OM is fully in control of their product’s operations and operational continuity.
Set clear objectives for OMs, support their development, and coach them on incident management, stakeholder communication, and operations leadership.
Guarantee proper escalation flows and ensure OMs bring operational topics to decision boards.
Validate critical operational decisions impacting continuity, resources, or risk mitigation.

4. Automation, efficiency & continuous improvement

Identify transversal automation opportunities across products to reduce manual tasks and increase efficiency.
Work closely with PMs, Head of Expertise, and the Automation Factory to prioritize automation needs coming from operations.
Ensure operations teams are properly onboarded and ready to adopt new automated features and tooling evolutions.

QUALIFICATIONS

*CANDIDATES MUST BE LEGALLY AUTHORIZED TO WORK IN CANADA: valid work permit, permanent resident or citizen.

10+ years in IT operations, cybersecurity operations, or service management leadership roles.
Significant experience managing multiple Operations Managers and/or large operational perimeters.
Strong operational governance capabilities.
Excellent knowledge of cybersecurity operations, enterprise IT infrastructures, service continuity frameworks, and incident management.
Strong communication and executive-level escalation/presentation skills.
Proven experience with operations governance, KPIs, budget management, workforce planning, capacity forecasting, and operational arbitration.
Comfortable in international, offshore, and 24/7 operational environments.
Fluent in French and English (mandatory), structured, hands-on, and service-oriented.

We are an equal opportunity employer!

We offer:

Some of the great advantages we offer:

A culture based on respect and focus on Better Ways for the employees
20 days of paid time off + 3 mental health days
Tuition reimbursement
Professional development opportunities
RRSP plan - Max contribution of 12% and the company matches at 50%
A competitive benefits plan - fully paid by the company. This includes:

- Extended Health (for employee, spouse & children)
- Dental (for employee, spouse & children)
- Long Term Disability
- AD&D
- Critical Illness (for employee, spouse & children)
- Life Insurance
- Employee & Family assistance program
- Health and Wellness site and Program

Apply About employer

More about this job

Responsibilities

Lead and govern global, 24/7 security operations across products, ensuring service continuity, performance, staffing, budget adequacy, and alignment with business priorities. Coach Operations Managers, oversee operational KPIs and escalations, and drive automation and continuous improvement across teams.

Requirements

Requires 10 or more years of experience in IT operations, cybersecurity operations, or service management leadership, including oversight of multiple Operations Managers or large operational environments. Candidates must be legally authorized to work in Canada, fluent in French and English, and experienced in operational governance, incident management, KPIs, budgets, workforce planning, and international 24/7 operations.

Skills

Cybersecurity Operations
IT Operations
Operational Governance
Service Continuity
Incident Management
Operations Leadership
KPI Management
Budget Management
Workforce Planning
Capacity Forecasting
Risk Management
Executive Communication
Stakeholder Management
Automation
Continuous Improvement
Service Management

Benefits

Paid Time Off
Mental Health Days
Tuition Reimbursement
Professional Development Opportunities
RRSP Plan With Company Matching
Extended Health Insurance
Dental Insurance
Long-Term Disability Insurance
AD&D Insurance
Critical Illness Insurance
Life Insurance
Employee and Family Assistance Program
Health and Wellness Program

Visa sponsorship

Not detected in the job text

Keywords

Cybersecurity
Security Operations
IT Operations
Service Management
24/7 Operations
Operational Governance
Service Continuity
Incident Management
Operational KPIs
Service-Level Agreements
Budget Management
Workforce Planning
FTE Capacity
Capacity Forecasting
Risk Mitigation
Operations Dashboards
Automation
Continuous Improvement
Operational Readiness
Enterprise IT Infrastructure
International Operations
Offshore Operations
Decision Boards
Stakeholder Communication
French
English

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