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Added 11 mins ago
MS
Senior Manager, Sales Enablement and Strategy
Metergy Solutions
Toronto, ON
- $110,000 to $135,000 CAD / year
- Full-time
…large-scale capital, infrastructure investment expertise and global…
Added 11 mins ago
LE
Talent & Culture Specialist
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Toronto, ON · North York, ON
- Full-time
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Added 11 mins ago
A
Director, Manager Research & Oversight
Aviso
Toronto, ON
- $135,000 to $170,000 CAD / year
- Full-time
We're looking to fill an opening for a Director, Manager Research & Oversight to join our Investment Management team.
Added 11 mins ago
DI
General Manager
Drake International
Cambridge, ON
- $100,000 to $140,000 CAD / year
- Full-time
The General Manager will provide overall leadership and direction for a growing manufacturing business, taking ownership of day-to-day operations, financial performance, team development…
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Added 11 mins ago
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- Full-time
…through measurable results. Reporting to the Senior Marketing Manager, Personal Lending, this role operates within an agile framework, partnering with cross-functional stakeholders to…
Added 11 mins ago
T
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- Full-time
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Added 11 mins ago
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Added 26 mins ago
Senior Manager, Sales Enablement and Strategy
Metergy Solutions
Toronto, ON
…large-scale capital, infrastructure investment expertise and global…
Added 26 mins ago
KB
Helly Hansen - Assistant Store Manager @The Westin Resort
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- Full-time
…Brands is a purpose-led organization focused on leveraging its global platform, strategic sourcing model and best-in-class supply chain to drive brand growth and deliver long- term value…
Added 41 mins ago
C
Industry Development Manager
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- Full-time
Reporting to the Director of Partnerships & Industry Development, the Manager, Industry Development leads the delivery and expansion of COVE’s Innovation Challenges Program, and related…
Added 41 mins ago
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Added 41 mins ago
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We are currently seeking a Field Tech Senior Manager (hybrid) to join our team in Victoria, British Columbia (CA-BC), Canada (CA) (hybrid).
Added 41 mins ago
S
store manager, Grimsby, ON
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- $59,400 to $78,450 CAD / year
Comprehensive health, dental, and up to $5,000 in mental wellness benefits
Added 41 mins ago
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Senior Engineering Manager, Identity Platform
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- $170,000 to $220,000 CAD / year
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Added 1 hour ago
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Added 1 hour ago
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Added 2 hours ago
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CMA CGM

Head of Security Operations

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 8, 2026
Posting language: English
Posted: Nov 8, 2026

Original job description

Job description:

CMA CGM Canada is recruiting for an experienced Head of Security Operations to join our Global Cybersecurity team located in the Montreal office. If you have leadership experience in leading a cybersecurity Operations team on an international capacity and thrive in a dynamic, fast paced environment we want to hear from you. Note: CANDIDATES MUST BE LEGALLY AUTHORIZED TO WORK IN CANADA: valid work permit, permanent resident or citizen.

OUR GLOBAL CYBERSECURITY TEAM

The CMA CGM Group’s incredible growth is dramatically transforming our core business, reinforcing our leading position as an innovative, bold, and customer-oriented company, enhancing more than ever the security of its global operations. With more than 250 team members, the Group Cybersecurity Department covers all subsidiaries and entities of CMA CGM, with a global roadmap composed of 6 major domain streams (Maritime, Logistics, Ships, Terminals, Warehouses, and Subsidiaries). The Department currently monitors around 80 projects and provides through its 24/7 Operations continuous reliability. We continue building a globally structured team based in Marseilles, Beirut, Manila, Montreal, Miami, and more…

POSITION SUMMARY

The Head of Operations ensures the 24/7 performance, stability, and continuity of all Group Security Operations products, internationally accross all CMA CGM companies. They provide cross-product oversight of operations activities, workforce capacity, budget adequacy, KPIs, incident trends, automation needs, and operational readiness for new features. They ensure every Operations Manager (OM) is fully empowered to operate their product, escalate hot topics, and maintain high service availability.

KEY RESPONSIBILITIES

1. Cross-product operational strategy & governance

Maintain a unified operational strategy across all products, ensuring consistent service quality and 24/7 continuity.
Guarantee that operations remain aligned with Group Security Operations priorities and business expectations.
Actively participate in decision boards, escalating key operational topics and risk areas.
Ensure products remain balanced in operational workload, maturity, staffing, and service reliability.

2. Operational performance, KPIs & budget oversight

Consolidate operational health reviews across all products (availability, incidents, SLAs, capacity, risks).
Oversee operational KPIs and alert the organization when thresholds are reached or risks are identified.
Manage operational budget together with the Group Security Operations Office, ensuring adequate workforce, FTE capacity, and financial sustainability.
Provide clear operational reporting and operations dashboard enabling data-driven decisions.

3. Leadership of OM & operational teams

Ensure every OM is fully in control of their product’s operations and operational continuity.
Set clear objectives for OMs, support their development, and coach them on incident management, stakeholder communication, and operations leadership.
Guarantee proper escalation flows and ensure OMs bring operational topics to decision boards.
Validate critical operational decisions impacting continuity, resources, or risk mitigation.

4. Automation, efficiency & continuous improvement

Identify transversal automation opportunities across products to reduce manual tasks and increase efficiency.
Work closely with PMs, Head of Expertise, and the Automation Factory to prioritize automation needs coming from operations.
Ensure operations teams are properly onboarded and ready to adopt new automated features and tooling evolutions.

QUALIFICATIONS

*CANDIDATES MUST BE LEGALLY AUTHORIZED TO WORK IN CANADA: valid work permit, permanent resident or citizen.

10+ years in IT operations, cybersecurity operations, or service management leadership roles.
Significant experience managing multiple Operations Managers and/or large operational perimeters.
Strong operational governance capabilities.
Excellent knowledge of cybersecurity operations, enterprise IT infrastructures, service continuity frameworks, and incident management.
Strong communication and executive-level escalation/presentation skills.
Proven experience with operations governance, KPIs, budget management, workforce planning, capacity forecasting, and operational arbitration.
Comfortable in international, offshore, and 24/7 operational environments.
Fluent in French and English (mandatory), structured, hands-on, and service-oriented.

We are an equal opportunity employer!

We offer:

Some of the great advantages we offer:

A culture based on respect and focus on Better Ways for the employees
20 days of paid time off + 3 mental health days
Tuition reimbursement
Professional development opportunities
RRSP plan - Max contribution of 12% and the company matches at 50%
A competitive benefits plan - fully paid by the company. This includes:

- Extended Health (for employee, spouse & children)
- Dental (for employee, spouse & children)
- Long Term Disability
- AD&D
- Critical Illness (for employee, spouse & children)
- Life Insurance
- Employee & Family assistance program
- Health and Wellness site and Program

Apply About employer

More about this job

Responsibilities

Lead and govern global, 24/7 security operations across products, ensuring service continuity, performance, staffing, budget adequacy, and alignment with business priorities. Coach Operations Managers, oversee operational KPIs and escalations, and drive automation and continuous improvement across teams.

Requirements

Requires 10 or more years of experience in IT operations, cybersecurity operations, or service management leadership, including oversight of multiple Operations Managers or large operational environments. Candidates must be legally authorized to work in Canada, fluent in French and English, and experienced in operational governance, incident management, KPIs, budgets, workforce planning, and international 24/7 operations.

Skills

Cybersecurity Operations
IT Operations
Operational Governance
Service Continuity
Incident Management
Operations Leadership
KPI Management
Budget Management
Workforce Planning
Capacity Forecasting
Risk Management
Executive Communication
Stakeholder Management
Automation
Continuous Improvement
Service Management

Benefits

Paid Time Off
Mental Health Days
Tuition Reimbursement
Professional Development Opportunities
RRSP Plan With Company Matching
Extended Health Insurance
Dental Insurance
Long-Term Disability Insurance
AD&D Insurance
Critical Illness Insurance
Life Insurance
Employee and Family Assistance Program
Health and Wellness Program

Visa sponsorship

Not detected in the job text

Keywords

Cybersecurity
Security Operations
IT Operations
Service Management
24/7 Operations
Operational Governance
Service Continuity
Incident Management
Operational KPIs
Service-Level Agreements
Budget Management
Workforce Planning
FTE Capacity
Capacity Forecasting
Risk Mitigation
Operations Dashboards
Automation
Continuous Improvement
Operational Readiness
Enterprise IT Infrastructure
International Operations
Offshore Operations
Decision Boards
Stakeholder Communication
French
English

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