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Added 4 mins ago
Grocery Utility Clerk (Cochrane)
Calgary Co-op
Cochrane, AB
…challenge. We offer competitive wages, extended health benefits for full-time and part-time employees, paid vacations, 5% employee discount (cashback) on all purchases, a recognition…
Added 4 mins ago
M(
Concession Cook-Quick Service Scotiabank Arena
MLSE (Maple Leaf Sports & Entertainment Partnership)
Toronto, ON · Scotiabank Arena
- Part-time
Through MLSE Foundation and MLSE LaunchPad, we use the power of sport to help youth facing barriers reach their full potential. Since 2009, we’ve invested more than $45 million into Ontario…
Added 4 mins ago
SC
Field Security Supervisor
Securitas Canada
Toronto, ON
- Full-time
Overview: As a Field Security Supervisor (Monday to Friday) for some Toronto and York Region sites for two district managers, you will be responsible for independently managing,…
Added 4 mins ago
VC
Activity Aide, Adult Day Program - Full-time
VON Canada (Ontario)
Cobourg, ON
- $17.95 to $26.55 CAD / hour
- Full-time
Employment Status: Regular, Full-time (1.0 FTE)
Added 4 mins ago
Production Associate - Utility III - 2nd Shift
Cintas
Cambridge, ON
…performing a variety of production jobs as directed by the shift supervisor. The tasks for this position may include hanging or sorting garments, bagging or folding product, rolling mats,…
Added 34 mins ago
Housekeeping Supervisor
Northland Properties
North Vancouver, BC
Full-time, year-round positions are also eligible for these:
Added 34 mins ago
AM
Shift Miller (Milling Supervisor)
Ardent Mills
Saskatoon, SK
- Full-time
As Milling Supervisor / Shift Miller, you will be responsible for ensuring high performance execution of safeguard production activities across multiple shifts within the mill to ensure we…
Added 34 mins ago
P
Retail Supervisor - Full Time (Niagara On The Lake)
PUMA
Niagara-on-the-Lake, ON · Outlet Niagara on the Lake
- Full-time
Added 34 mins ago
SD
Temporary 1.0 FTE FOM 11, FOM 12, and Math Intervention Teacher
School District 72 (Campbell River)
Campbell River, BC
- Temporary
The starting full-time salary for this teaching position ranges from $63,670 to $116,190. Placement on a salary scale is subject to verification of experience and certification and will be…
Added 35 mins ago
KD
Elementary Long Term Occasional Teacher
Keewatin-Patricia District School Board
ON · Kenora, ON
- Full-time
Position: Full--Time Long Term Occasional Teaching Position - Primary/Junior qualifications preferred
Added 35 mins ago
SC
Educational Assistant - ASD County Class - Temporary
Simcoe County District School Board
Collingwood, ON
- Temporary
1.0 FTE Temporary Full-time (35 hours/week) starting Jan 19, 2027 - May 2027
Added 35 mins ago
AC
Family Support Facilitator
Abiona Centre For Infant & Early Mental Health
Toronto, ON
- Temporary
Term: Full Time Temporary Contract / Existing Position (Up to November 29, 2027)
Added 35 mins ago
RV
High School Biology 30 Teacher - Springbank Community High School
Rocky View Schools
Calgary, AB
- Full-time
RVS invites you to apply for a full-time (1.0 FTE) High School Biology 30 teaching position starting January 28, 2027 until June 30, 2027 at Springbank Community High School.
Added 35 mins ago
RV
Temporary School Counsellor - Springbank Community High School
Rocky View Schools
Calgary, AB
- Temporary
RVS invites you to apply for a temporary full-time (1.0 FTE) teacher certificated School Counsellor position starting immediately until June 29, 2027 at Springbank Community High School. A…
Added 49 mins ago
CG
Security Guard - Roving Patrol (Interior - Nights) - Borden
Commissionaires Great Lakes
Borden, ON
- Full-time
Ability to stand/sit for a longer period of time
Added 49 mins ago
TU
Lane Closure Technician (LCT)
The Universal Group
Langley (District), BC · Langley, British Columbia
- Full-time
Report directly to the contractor's site supervisor, taking their direction for traffic control setup and safety if no Lane Closure Technician or Traffic Control Supervisor from the company…
Added 49 mins ago
TU
Lane Closure Technician (LCT)
The Universal Group
Vancouver, BC
- Full-time
Report directly to the contractor's site supervisor, taking their direction for traffic control setup and safety if no Lane Closure Technician or Traffic Control Supervisor from the company…
Added 49 mins ago
TU
Lane Closure Technician (LCT)
The Universal Group
Richmond, BC
- Full-time
Report directly to the contractor's site supervisor, taking their direction for traffic control setup and safety if no Lane Closure Technician or Traffic Control Supervisor from the company…
Added 49 mins ago
TU
Lane Closure Technician (LCT)
The Universal Group
Prince George, BC
- Full-time
Report directly to the contractor's site supervisor, taking their direction for traffic control setup and safety if no Lane Closure Technician or Traffic Control Supervisor from the company…
Added 49 mins ago
TU
Lane Control Technician (LCT)
The Universal Group
Quesnel, BC
- Full-time
Report directly to the contractor's site supervisor, taking their direction for traffic control setup and safety if no Lane Closure Technician or Traffic Control Supervisor from the company…
Added 49 mins ago
TU
Lane Control Technician (LCT)
The Universal Group
Fort St. John, BC
- Full-time
Report directly to the contractor's site supervisor, taking their direction for traffic control setup and safety if no Lane Closure Technician or Traffic Control Supervisor from the company…
Added 49 mins ago
TU
Lane Closure Technician (LCT)
The Universal Group
Victoria, BC
- Full-time
Report directly to the contractor's site supervisor, taking their direction for traffic control setup and safety if no Lane Closure Technician or Traffic Control Supervisor from the company…
Added 49 mins ago
TU
Lane Closure Technician (LCT)
The Universal Group
Duncan, BC
- Full-time
Report directly to the contractor's site supervisor, taking their direction for traffic control setup and safety if no Lane Closure Technician or Traffic Control Supervisor from the company…
Added 49 mins ago
TU
Lane Closure Technician (LCT)
The Universal Group
Nanaimo, BC
- Full-time
Report directly to the contractor's site supervisor, taking their direction for traffic control setup and safety if no Lane Closure Technician or Traffic Control Supervisor from the company…
Added 49 mins ago
ES
Administrative Assistant
Eskasoni School Board
Eskasoni, NS
- Full-time
This role requires exceptional organizational, detail-oriented, and time-management skills.

CMB Insurance Brokers

Client Services Representative

AB, Canada
Greater Edmonton Metropolitan Area, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

CMB is a place where driven professionals come to build meaningful careers in a vital and evolving industry. We foster a values-based culture that emphasizes collaboration, continuous learning, and personal growth. With structured development programs, clear advancement opportunities, and a strong commitment to internal talent, CMB empowers its team members to thrive and make a lasting impact.

What do we offer?

Competitive & Unique Compensation Structures – Designed to reward performance and support long-term career growth.
Growth Opportunities – Clear paths for advancement and internal promotions.
Benefits Active Day One – Enjoy full health and wellness coverage from your first day.
Award-Winning Employer – Recognized as a Top Insurance Employer four years in a row.
Supportive Culture – A values-driven workplace that prioritizes collaboration and respect.
Mentorship & Leadership Training – Structured development for those with leadership aspirations.
Education Support – Licensing, training, and course grants to help you grow professionally.
Industry Stability – Be part of an essential and resilient sector with long-term demand.
Modern Work Environment – Tools, tech, and flexibility to help you do your best work.

As a Client Service Representative (CSR), you will report directly to your Service Supervisor and contribute to the servicing of client requests. Specific duties that a CSR would be expected to perform are as follows:

Client Service

Focus on client service including timely response to telephone and email enquiries by creating expectations and timelines for work completion with a proactive service approach.
Ensure the proper and appropriate use of company processes and procedures, including brand maintenance, as required when performing the tasks below:
Prepare correspondence, pink cards, endorsement requests, client record books, schedules, finance contracts, invoices, cover notes and cancellation requests, claims requests and notice of loss as determined.
Coordinate and prepare certificate requests such as mortgagee requests, lessor, loss payable, additional insureds, CSIO, ISNetWorld.
Update Epic with accurate policy information, assist with all schedules, create and complete appropriate abeyances & support with the preparation of new business submissions as required.
Create accurate invoices for endorsements, renewals, policy audits, memos, binder bills, and financing.
Maintain, update, and organize computer and paper files utilized by the department.
Mail – incoming mail (Canada Post, ICS and Courier) sorted, time stamped and processed into the system, as required.
Mail – outgoing; letters, envelopes, prepare all courier waybills, accurate mailing labels and appropriate postage.
Scanning, filing, and light office duties, as required.
Other duties that may be assigned.

Team Support

Be familiar with and follow company policies and procedures as established (Employee Handbook, Renewal Procedure, Claims Procedures, Collections and AR procedures, etc.)
Respond to and address all client inquiries and requests in a timely manner
Report any problems on potential lost accounts before occurrence to the Service Supervisor
Report all potential bad debts immediately to the Service Supervisor
Take all steps to prevent Errors & Omissions, and report any potential E&O to the Service Supervisor

Office Support

Attend and participate in Account Manager/CSR meetings, general staff meetings, company functions
Appropriately utilize all programs and portals as required
Other related duties as assigned

This job operates in a professional office environment. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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More about this job

Responsibilities

Respond to client inquiries and requests, prepare insurance correspondence and policy documents, coordinate certificates, update client and policy records, and create invoices. Maintain organized files and process mail while following company procedures, supporting the service team, and escalating potential account, debt, or errors-and-omissions concerns.

Requirements

The posting does not specify formal education, prior experience, or required credentials. It emphasizes timely client service, accurate insurance administration, adherence to company procedures, teamwork, and attention to detail.

Skills

Client Service
Telephone and Email Communication
Document Preparation
Certificate Coordination
Data Entry and Record Accuracy
Invoice Preparation
File Management
Mail Processing
Claims Administration
Time Management
Attention to Detail
Team Collaboration
Error and Omissions Prevention

Benefits

Health and Wellness Coverage
Mentorship and Leadership Training
Education Support
Licensing and Training Grants

Visa sponsorship

Not detected in the job text

Keywords

Insurance
Client Service
Client Inquiries
Policy Administration
Endorsements
Pink Cards
Certificates of Insurance
Mortgagee Requests
Additional Insureds
Claims Requests
Notice of Loss
Policy Renewals
New Business Submissions
Invoices
Financing Contracts
Epic
CSIO
ISNetWorld
Abeyances
File Management
Mail Processing
Errors and Omissions
Collections
Accounts Receivable
Insurance Brokerage

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