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Added 10 mins ago
General Help, Full Time
Havergal
Sudbury, ON
Perform duties according to health & safety guidelines, report all injuries and hazards to the supervisor immediately and other reasonable requests from management
Added 10 mins ago
H
Second Cook, Full Time
Havergal
Sudbury, ON
- Full-time
Reports needed maintenance, faulty equipment or accidents to the supervisor immediately.
Added 10 mins ago
H
General Help, Full Time
Havergal
Sudbury, ON
- Full-time
Perform duties according to health & safety guidelines, report all injuries and hazards to the supervisor immediately and other reasonable requests from management
Added 10 mins ago
EC
Janitor/Driver, Full Time
ESS Compass
Dubreuilville, ON
- Full-time
Added 10 mins ago
Registered Nurse
Bayshore
Grande Prairie, AB
The Specialty Pharma Nurse - Registered Nurse, under the direction of the Specialty Pharma Supervisor and/or Specialty Pharma Nurse Manager, delivers and monitors specialized supervisor,…
Added 24 mins ago
Hydrocarbon Extraction Technician (nights)
Organigram
Aylmer, ON
Coordinate the activities of full-time and temporary workers in your work area as assigned; ensuring training is conducted, SOPs are followed, resources are allocated correctly to meet…
Added 24 mins ago
Hydrocarbon Extraction Technician (nights)
Organigram
Aylmer, ON
Coordinate the activities of full-time and temporary workers in your work area as assigned; ensuring training is conducted, SOPs are followed, resources are allocated correctly to meet…
Added 24 mins ago
LC
Viande Assistant Gérant/Superviseur temps plein jour
Loblaw Companies Limited
Val-d'Or, QC
- Full-time
Added 24 mins ago
RM
Supervisor, Centralized Scheduling
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Scheduling Department is looking for a Permanent Full-time Supervisor, Scheduling (Centralized Scheduling Office).
Added 24 mins ago
TH
Loss Prevention Specialist Full Time (RICHMOND HILL)
The Home Depot Canada
Richmond Hill, ON
- Full-time
Reports to Asset protection Specialist Supervisor or District Asset Protection Manager
Added 25 mins ago
CS
Intensive Family Therapeutic Clinician
Carrier Sekani Family Services
Prince George, BC
- $43.72 to $56.62 CAD / hour
- Full-time
Be available after hours to client families for crisis situations outlined at intake. Advise supervisor or supervisor’s designee if unavailable
Added 25 mins ago
CG
Second Cook, Full Time
Compass Group Canada
Sudbury, ON · Greater Sudbury, ON
- $20.47 CAD / hour
- Full-time
Reports needed maintenance, faulty equipment or accidents to the supervisor immediately.
Added 25 mins ago
TH
Flooring Sales Associate: Full Time - COURTENAY
The Home Depot Canada
Courtenay, BC
- Full-time
Added 25 mins ago
CH
Overnight Youth Worker
Covenant House Toronto
Toronto, ON
- Full-time
We are currently recruiting for 2 Full Time, Permanent Overnight Youth Workers. These are replacement roles within the organization. One role is Wednesday - Saturday 10:30pm - 8:30am, one…
Added 25 mins ago
GE
Blaze Bar & Grill Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Report to work on time, prepared for the scheduled shift, and in full compliance with established uniform, grooming, hygiene, and appearance standards.
Added 25 mins ago
GE
Stage Bar Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Report to work on time, prepared for the scheduled shift, and in full compliance with established uniform, grooming, hygiene, and appearance standards.
Added 25 mins ago
GE
Reservation Agent - Internal Candidates Only
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Front Office supervisor, Assistant Front Office Manager, and/or Front Office Manager, the Reservation Agent promotes and sells room nights to existing and…
Added 25 mins ago
TH
Front End Supervisor Full Time 8 Month Contract (Dartmouth)
The Home Depot Canada
Dartmouth, NS
- Full-time
Health and Dental Benefits for Full Time associates
Added 54 mins ago
Co-op Student Lab Technician
Gibson Energy
Moose Jaw, SK
Reporting to the Laboratory Supervisor, the Co-op Student will fulfill a lab technician role in routine analysis, and assist with research and development activities.
Added 54 mins ago
CI
Student Intern, Corporate Sustainability
Celestica International LP
Toronto, ON
- $23 to $30 CAD / hour
Possibility of a full-time position after completion of degree
Added 54 mins ago
Provincial Caregiver Training Facilitator
Government of Alberta
AB
Reporting to the Supervisor, Caregiver Training Program, this position will deliver provincially mandated caregiver training using adult learning and facilitation principles. The role…
Added 55 mins ago
TO
Accounting Clerk and Administrative Assistant
Town of Parry Sound
Parry Sound, ON
- Full-time
…this job description, as may reasonably be requested by the Supervisor of Accounting which may be amended from time to…
Added 55 mins ago
RS
Opportunités d’emploi – Techniciens diesel
Ryder System, Inc.
Ottawa, ON · Vanier, ON
- Full-time
Added 1 hour ago
BR
Game Day Lead (Vancouver)
Brodie Rec League
Burnaby, BC · Richmond, BC · Vancouver, BC
- $22 to $28 CAD / hour
- Full-time
Every game runs on time because of you! Interested? Read on!
Added 1 hour ago
BR
Game Day Lead (Ottawa)
Brodie Rec League
Ottawa, ON
- $22 to $28 CAD / hour
- Full-time
Every game runs on time because of you! Interested? Read on!

CMB Insurance Brokers

Client Services Representative

AB, Canada
Greater Edmonton Metropolitan Area, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

CMB is a place where driven professionals come to build meaningful careers in a vital and evolving industry. We foster a values-based culture that emphasizes collaboration, continuous learning, and personal growth. With structured development programs, clear advancement opportunities, and a strong commitment to internal talent, CMB empowers its team members to thrive and make a lasting impact.

What do we offer?

Competitive & Unique Compensation Structures – Designed to reward performance and support long-term career growth.
Growth Opportunities – Clear paths for advancement and internal promotions.
Benefits Active Day One – Enjoy full health and wellness coverage from your first day.
Award-Winning Employer – Recognized as a Top Insurance Employer four years in a row.
Supportive Culture – A values-driven workplace that prioritizes collaboration and respect.
Mentorship & Leadership Training – Structured development for those with leadership aspirations.
Education Support – Licensing, training, and course grants to help you grow professionally.
Industry Stability – Be part of an essential and resilient sector with long-term demand.
Modern Work Environment – Tools, tech, and flexibility to help you do your best work.

As a Client Service Representative (CSR), you will report directly to your Service Supervisor and contribute to the servicing of client requests. Specific duties that a CSR would be expected to perform are as follows:

Client Service

Focus on client service including timely response to telephone and email enquiries by creating expectations and timelines for work completion with a proactive service approach.
Ensure the proper and appropriate use of company processes and procedures, including brand maintenance, as required when performing the tasks below:
Prepare correspondence, pink cards, endorsement requests, client record books, schedules, finance contracts, invoices, cover notes and cancellation requests, claims requests and notice of loss as determined.
Coordinate and prepare certificate requests such as mortgagee requests, lessor, loss payable, additional insureds, CSIO, ISNetWorld.
Update Epic with accurate policy information, assist with all schedules, create and complete appropriate abeyances & support with the preparation of new business submissions as required.
Create accurate invoices for endorsements, renewals, policy audits, memos, binder bills, and financing.
Maintain, update, and organize computer and paper files utilized by the department.
Mail – incoming mail (Canada Post, ICS and Courier) sorted, time stamped and processed into the system, as required.
Mail – outgoing; letters, envelopes, prepare all courier waybills, accurate mailing labels and appropriate postage.
Scanning, filing, and light office duties, as required.
Other duties that may be assigned.

Team Support

Be familiar with and follow company policies and procedures as established (Employee Handbook, Renewal Procedure, Claims Procedures, Collections and AR procedures, etc.)
Respond to and address all client inquiries and requests in a timely manner
Report any problems on potential lost accounts before occurrence to the Service Supervisor
Report all potential bad debts immediately to the Service Supervisor
Take all steps to prevent Errors & Omissions, and report any potential E&O to the Service Supervisor

Office Support

Attend and participate in Account Manager/CSR meetings, general staff meetings, company functions
Appropriately utilize all programs and portals as required
Other related duties as assigned

This job operates in a professional office environment. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Apply About employer

More about this job

Responsibilities

Respond to client inquiries and requests, prepare insurance correspondence and policy documents, coordinate certificates, update client and policy records, and create invoices. Maintain organized files and process mail while following company procedures, supporting the service team, and escalating potential account, debt, or errors-and-omissions concerns.

Requirements

The posting does not specify formal education, prior experience, or required credentials. It emphasizes timely client service, accurate insurance administration, adherence to company procedures, teamwork, and attention to detail.

Skills

Client Service
Telephone and Email Communication
Document Preparation
Certificate Coordination
Data Entry and Record Accuracy
Invoice Preparation
File Management
Mail Processing
Claims Administration
Time Management
Attention to Detail
Team Collaboration
Error and Omissions Prevention

Benefits

Health and Wellness Coverage
Mentorship and Leadership Training
Education Support
Licensing and Training Grants

Visa sponsorship

Not detected in the job text

Keywords

Insurance
Client Service
Client Inquiries
Policy Administration
Endorsements
Pink Cards
Certificates of Insurance
Mortgagee Requests
Additional Insureds
Claims Requests
Notice of Loss
Policy Renewals
New Business Submissions
Invoices
Financing Contracts
Epic
CSIO
ISNetWorld
Abeyances
File Management
Mail Processing
Errors and Omissions
Collections
Accounts Receivable
Insurance Brokerage

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