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Bilingual French Customer Service Executive

  • Toronto, ON, Canada

Full-time

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Job details

Job type
Full-time
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Posting language
English
Posted

Original job description

Client Services Executive- French Bilingual

CMC Markets has an exciting new opportunity for a Client Services Executive!

Our Toronto office is looking for a Client Services Executive (French Bilingual) to work collaboratively with our Premium Client Management team and wider business. You will play a major role in creating a positive client experience through exceptional service and problem solving.

Who we’re looking for?

  • You will excel in Customer Service.
  • You will be Bilingual in English and French
  • Excellent verbal and written communication skills
  • This could be a move for you from a large firm to smaller organisation where you will gain more exposure into the business.
  • This could be your first step into the Financial Services space.
  • You may have studied Business, Finance, Economics etc and are looking for a break into the industry
  • Demonstrate resilience and capacity to work with customers in a high-volume call centre

What does the future look like for you at CMC?

  • We continue to grow and evolve, and launch new products and services, this creates amazing opportunities for new and existing employees.
  • We value our staff and promote internally mobility.
  • You will get the opportunity to work effectively as part of an international team

Why join CMC

  • A company which focuses on growth and development
  • Company perks such as Women@CMC, LinkedIn Learning, referral bonuses, 15 days’ Vacation + your birthday off, Health and Dental etc.
  • Match RRSP contribution up to 5% of base salary
  • Convenient location, office in Downtown Toronto.

Who we are:

Since launching in 1989, CMC Markets (CMC) has become one of the world's leading online financial trading businesses. CMC is listed on the London Stock Exchanges and serves retail and institutional clients through regulated offices and branches in 13 countries.

CMC offers an award winning online and mobile trading platform, enabling clients to trade up to 10,000 financial instruments across shares, indices, foreign currencies, commodities and treasuries through contracts for difference.

More detail on the Group can be found on https://www.cmcmarkets.com/group/

Benefits:

  • Casual dress
  • Dental care
  • Extended health care
  • Life insurance
  • Paid time off
  • RRSP matching
  • Vision care
More about this job

Responsibilities

Deliver exceptional service and resolve issues to create a positive client experience. Collaborate with the Premium Client Management team and the wider business as part of an international team.

Requirements

The role calls for strong customer service, fluency in English and French, and excellent verbal and written communication. Candidates should be resilient and able to support customers in a high-volume call centre; a business, finance, or economics background is mentioned as a possible pathway, not a stated requirement.

Skills

  • Customer Service
  • English-French Bilingual Communication
  • Verbal Communication
  • Written Communication
  • Problem Solving
  • Resilience
  • High-Volume Call Centre Support
  • Teamwork
  • Premium Client Management

Benefits

  • Casual Dress
  • Dental Care
  • Extended Health Care
  • Life Insurance
  • Paid Time Off
  • RRSP Matching
  • Vision Care
  • 15 Days' Vacation
  • Birthday Off
  • LinkedIn Learning
  • Referral Bonuses
  • Women@CMC
  • Internal Mobility
  • Growth and Development Opportunities

Visa sponsorship

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Categories

  • Customer Service & Support
  • Finance & Accounting

Keywords

  • Customer Service
  • Client Services
  • Premium Client Management
  • Financial Services
  • Financial Trading
  • Online Trading Platform
  • Mobile Trading Platform
  • Contracts for Difference
  • Shares
  • Indices
  • Foreign Currencies
  • Commodities
  • Treasuries
  • Retail Clients
  • Institutional Clients
  • Regulated Offices
  • High-Volume Call Centre
  • Problem Solving
  • Bilingual English and French
  • International Team
  • Business
  • Finance
  • Economics

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