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CMG Marketing

Program Administration / Customer Service Representative-Bilingual

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Experience: 2+ years of experience in program administration or customer service/Office environment
Posting language: English
Posted: Oct 29, 2026

Original job description

CMG Marketing, a full-service marketing, contact center, and program management company, is seeking a highly skilled and experienced Program Administration / Customer Service Representative to join our team. Our company is dedicated to helping our clients achieve their program goals and objectives. The successful candidate will be responsible for providing administrative and operational support to our programs and clients while also delivering exceptional customer service. This is a full time - in office position, with an office in the Don Mills area and due to the various responsibilities, not a virtual position. Preference to Bilingual - English and French speaking.

Responsibilities

Assist in the day-to-day administration of programs, including data entry, tracking, and reporting
Answer and handle customer inquiries, complaints, and issues in a professional and timely manner (via phone and email)
Manage and monitor program schedules, ensuring timely execution and delivery of all program components
Collaborate with clients, stakeholders, and team members to ensure program goals and objectives are met
Support the development and implementation of programs, including all administration and reporting
Maintain accurate and up-to-date program files, records, and databases
Contribute to the continuous improvement of program processes and procedures to enhance efficiency and effectiveness

2+ years of experience in program administration or customer service/Office environment
Related Diploma
Excellent communication skills, both verbal and written
Strong interpersonal skills and ability to build and maintain positive relationships with clients, stakeholders, and team members
Ability to work independently, as well as part of a team, in a fast-paced, deadline-driven office environment
Proficiency in Microsoft Office Suite, particularly Excel, as well as other applications including Mailchimp and SurveyMonkey

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More about this job

Responsibilities

The successful candidate will provide administrative and operational support for programs, including data entry, tracking, and reporting. They will also manage customer inquiries via phone and email while collaborating with stakeholders to ensure program goals are met.

Requirements

Candidates must have at least 2 years of experience in program administration or a customer service office environment. A related diploma and proficiency in Microsoft Office, particularly Excel, are required, with a preference for bilingual English and French speakers.

Skills

Program administration
Customer service
Data entry
Reporting
Communication
Interpersonal skills
Microsoft Office Suite
Excel
Mailchimp
SurveyMonkey
Bilingual
Time management
Problem solving
Scheduling

Visa sponsorship

Not detected in the job text

Keywords

Program Administration
Customer Service
Data Entry
Reporting
Scheduling
Microsoft Office
Excel
Mailchimp
SurveyMonkey
Bilingual
Contact Center
Marketing
Program Management
Administrative Support
Communication Skills
Stakeholder Management

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