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Added 7 mins ago
LH
Job Title Program Support Worker
Lookout Housing + Health Society
Surrey, BC
- Internship
We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting…
Added 7 mins ago
B
Facility Supervisor
BGIS
Lethbridge, AB
- Full-time
The Facility Supervisor ensures that client facilities are operated and maintained cost-effectively, safely, efficiently as per the operating parameters of the Statement of Work and…
Added 7 mins ago
2L
Sales Account Manager
247 Labs
Toronto, ON
- Full-time
Role Description The Sales Account Manager is a full-time, on-site role based in Toronto, ON. This position is responsible for managing client accounts, building long-term relationships,…
Added 7 mins ago
B
Bilingual Facility Services Manager (ENG/FR)
BGIS
Montreal, QC
- Full-time
The Facility Services Manager is accountable for day-to-day operations, vendor management and service management for the client(s) they support, as well as, data verification, reporting and…
Added 7 mins ago
PC
Information Technology Audit Manager (Bilingual FR/EN)
PwC Canada
Montreal, QC
- Full-time
Understand client's business including IT general and process controls; communicating the value propositions of a broad range of Firm services to the client in an organized and…
Added 7 mins ago
B
Facility Manager III
BGIS
Mississauga, ON
- Full-time
BGIS is a leading provider of customized facility management and real estate services. With a combined team of over 10,000 professionals worldwide, we relentlessly focus on enabling…
Added 7 mins ago
A
Compliance Officer, Temporary - 12 Months
Aviso
Vancouver, BC
- $83,000 to $90,000 CAD / year
- Temporary
Reporting to the Senior Manager, Branch Examination, the Compliance Officer is responsible for conducting onsite and/or remote branch and sub-branch examinations of CIRO dealer business…
Added 7 mins ago
LH
Job Title Program Resource Worker
Lookout Housing + Health Society
North Vancouver, BC
- Internship
We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting…
Added 7 mins ago
LH
Job Title Shelter Resource Worker
Lookout Housing + Health Society
Duncan, BC
- Internship
We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting…
Added 8 mins ago
Client Services Manager
Wenco (a Hitachi Construction Machinery subsidiary)
Richmond, BC
…surface mining equipment through our fleet management systems. As Client Services Manager, North America, you will lead the regional team that supports our clients and delivers our systems…
Added 22 mins ago
PD
C211 - Residential Support Worker - (Part Time)
Phoenix Drug & Alcohol Recovery and Education Society
Surrey, BC
- Part-time
The Residential Support Worker at Phoenix Society is a member of the integrated services team. In line with the overall purpose of facilitating the capacity building of participants to…
Added 37 mins ago
F
Gestionnaire de projets / Project Manager
FluksAqua
Montreal, QC
- Full-time
Reporting to the Manager - EPP Project Management for our Mining Market, the Project Manager will be responsible for planning, organizing, supervising and controlling project execution…
Added 37 mins ago
M
Engineer-in-Training (EIT), Calgary
Midwest
Calgary, AB
- Full-time
Working under the direct supervision of the Senior Engineer and Major Pipeline Projects Manager, the Engineer-in-Training (EIT) supports midstream mechanical, pipeline, and facility…
Added 37 mins ago
CW
Account Representative / Account Manager / Project Manager
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
We are seeking a proactive, relationship-driven Account Representative / Account Manager to manage and grow a portfolio of commercial client accounts. This role is ideal for someone who…
Added 37 mins ago
M
Project Manager, Engineering, Alberta
Midwest
Calgary, AB
- Full-time
Working under the direct supervision of the Major Pipeline Projects Manager, the Project Manager oversees major midstream engineering projects including project scope,, resource allocation,…
Added 37 mins ago
CH
Scheduling Coordinator
Carecor Health Services Ltd.
Halifax, NS
- Full-time
Carecor Health Services is looking for dedicated and compassionate Scheduling Coordinators to join our amazing team.
Added 37 mins ago
HI
Patient Care Coordinator/LPN
Home Instead
Burnaby, BC
- Full-time
…safely, comfortably, and with dignity in their own homes. The Client Care Manager plays a vital role in ensuring that every client receives personalized, high-quality care while serving as…
Added 37 mins ago
M
Project Manager, Alberta
Midwest
Calgary, AB
- Full-time
Respond to client requests for engineering, construction and legal survey services related to midstream & upstream oil & gas survey activities in both private and Crown land.
Added 37 mins ago
QP
Senior Manager, Portfolio Reporting – Real Estate Debt
QuadReal Property Group
Vancouver, BC
- Full-time
The Senior Manager, Portfolio Reporting - Real Estate Debt will report to the SVP Finance, manage a team, and be responsible for supporting the Real Estate Debt business and executive teams…
Added 37 mins ago
T
Personal Banking Associate Trainee
TD
Toronto, ON
- Full-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 37 mins ago
T
Customer Experience Associate
TD
Elora, ON
- Part-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 37 mins ago
T
Senior Relationship Manager
TD
Vancouver, BC
- Full-time
The Senior Relationship Manager is accountable for delivering a superior customer experience while driving profitable business growth, in line with business strategy. This role is…
Added 38 mins ago
Filed Engineer
Aecon
Calgary, AB
Ensure you and your family receive the services and benefits needed to support your mental, emotional, and physical well-being.
Added 38 mins ago
Superintendent
Aecon
Calgary, AB
Ensure you and your family receive the services and benefits needed to support your mental, emotional, and physical well-being.
Added 52 mins ago
B
Product Manager, Services - CABHI
Baycrest
Toronto, ON
- Internship
Reporting to the Director, Programs and Strategy, the Product Manager, Services is responsible for coordinating the development, delivery, evaluation, and continuous improvement of CABHI’s…

CMHA BC

Clinical Operations Manager

Vancouver, BC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 29, 2026
Experience: Minimum of 5–7 years of progressive clinical experience, including leadership or management responsibilities.
Posting language: English
Posted: Oct 30, 2026

Original job description

About The Job

CMHA BC is British Columbia’s leading mental health non-profit organization. We promote mental health for all and support the resilience of people living with mental illness and/or substance use challenges. We work to uplift the voices of people with lived expertise and to advance the human right to best possible mental health. The Mind & Mood Clinical Care Network is an innovative new provincial program which aims to provide the right care at the right time to those with mood and/or anxiety disorders. Built on a stepped care framework, the program operates via a single front door, consistent screening and assessment, and matching clients to the right level of care.

The Clinical Operations Manager, Mind & Mood Clinical Care Network, reporting to the Program Director, is responsible for the clinical leadership, day-to-day operations, and clinical development of the Mind & Mood Clinical Care Network. This role oversees an interdisciplinary outpatient mental health service focused on assessment, treatment, and continuity of care for individuals experiencing mood, anxiety and related mental health concerns. The Clinical Operations Manager ensures services are delivered in alignment with organizational priorities, legislative and privacy requirements, and evidence-informed, trauma-informed, and culturally safe practices.

Duties And Responsibilities

Clinical and Professional Leadership

Provide clinical leadership and oversight for the Mind & Mood Clinical Care Network, including supervision and collaborative leadership with psychiatrists, family physicians and other mental health professionals.
Ensure clinical services meet professional, ethical, and regulatory standards and align with best and emerging practices in mental health care.
Collaborate with the Medical Director to develop and ensure compliance with clinic policies and procedures.
Support case consultation, clinical decision-making, and service planning across interdisciplinary teams.

Day-to-Day Operations and Service Delivery

Oversee daily clinic operations to ensure efficient, coordinated, and client-centred service delivery.
Directly supervise the Administrative Support Coordinator, including workload management, coaching, issue management, and performance management.
Ensure effective scheduling, clinic flow, and coordination of appointments across service streams.
Oversee intake, triage, waitlists, and client allocation processes to ensure timely, equitable, and transparent access to services.

Intake, Navigation, and Client Advocacy

Provide leadership for intake and navigation functions to ensure clients receive clear information, appropriate referrals, and coordinated access to services.
Support advocacy and navigation of community, health system, and internal resources for individuals accessing services.
Ensure client-facing processes are trauma-informed, culturally safe, and responsive to diverse needs.

Information Management, EMR Systems, and Privacy

Provide operational oversight of EMR systems and related clinical and administrative workflows.
Ensure accurate, timely, and consistent documentation practices across the clinic.
Ensure privacy, confidentiality, and security of client records in compliance with legislation, organizational policy, and professional standards.
Lead system improvements related to intake, scheduling, reporting, and data quality.

Program Development, Integration, and Policy

Lead the development, implementation, and refinement of clinic policies, procedures, and operational guidelines.
Support integration of the Mind & Mood Clinical Care Network within organizational programs and referral pathways.
Contribute to service planning, program expansion, and continuous quality improvement initiatives.
Manage future implementation of mental health supports in alignment with the Mind and Mood service model.

Evaluation, Reporting, and Promotion

Oversee evaluation of clinical services and operational performance to inform quality improvement and decision-making.
Prepare and contribute to regular reports for leadership, funders, and internal stakeholders.
Support internal and external promotion and communication of clinic services in collaboration with organizational teams.

Qualifications And Experience

Education & Experience

Master’s degree in a relevant clinical or health administration discipline.
Minimum of 5–7 years of progressive clinical experience, including leadership or management responsibilities.
Experience supervising regulated health professionals; experience working alongside psychiatrists is an asset.
Experience running a clinic or clinical program that provided direct care for community members seeking mental health support.

Knowledge, Skills, And Abilities

Strong understanding of mental health service delivery systems and interdisciplinary models of care.
Demonstrated ability in clinical leadership, operational oversight, and staff supervision.
Experience with intake systems, waitlist management, EMR platforms, and privacy legislation.
Strong financial acumen, communication, and interest holder engagement skills.
Ability to manage complexity, competing priorities, and evolving service demands.
Solid project management experience, including project planning, resource, and financial management along with effective communication skills for successful project delivery.
Solid leadership skills with the ability to lead, motivate, resolve conflict, and lead a high performing team in a unionized environment.
Flexibility and ability to thrive in an environment with constantly changing conditions and competing deadlines.
Knowledge of systemic inequities related to gender, sex, race, Indigeneity, (dis)ability, substance use, and other aspects of a person’s identity.
Demonstrated experience communicating in a trauma-informed and culturally safe way.

Our key values and principles

The Clinical Operations Manager consistently conduct themselves in alignment with CMHA BC’s Core Values of:

Inclusive
Proactive
Compassionate
Steadfast
Collaborative

WORKING CONDITIONS

This is a full-time temporary position, and work hours are from 8:30 am to 4:30 pm Monday through Friday.
The role is available as a mostly remote position, with occasional travel to downtown Vancouver required.
The Clinical Operations Manager is an excluded role subject to the compensation reference plan of Health Employers Association of BC.
Some on-call may be required where clinic hours exceed the managers’ regular work schedule.
Salary Range: $78,149.00 - $112,340.00
Typical Hiring Range: $95,733.00 - $104,000.00
In determining salary, CMHA BC considers many factors including the successful candidate’s skillset and experience as well as internal equity. The final salary offer will be at CMHA BC’s sole discretion.

How To Apply

Please submit your resume along with a cover letter, clearly documenting how you satisfy the requirements outlined in this job posting to https://cmhabc.bamboohr.com/careers/114 by 5 p.m. November 09, 2026. We regret that only shortlisted candidates will be contacted to schedule an interview.

For more information about CMHA, BC Division, visit our website at www.cmha.bc.ca.

CMHA, BC Division is committed to our workforce reflecting the diversity of the communities within which we work. As such, we encourage applications from persons with disabilities, members of visible minorities, First Nations, Inuit, and Métis people, people of all sexual orientations and genders, and others who may contribute to the diversity of our staff. Personal experience with mental illness and or addiction, either through self or a loved one, is an asset.

About Us

Founded in 1918, The Canadian Mental Health Association (CMHA) is a national charity that helps maintain and improve mental health for all Canadians. As the nation-wide leader and champion for mental health and addiction, CMHA helps people access the community resources they need to build resilience and support recovery from mental illness and/or addiction.

We respectfully acknowledge xʷməθkʷəy̓ əm (Musqueam), Skwxwú7mesh (Squamish), səlilwətaʔɬ (TsleilWaututh), Lkwungen (Songhees) and Wyomilth (Esquimalt) peoples on whose traditional, unceded lands the CMHA BC offices are located

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More about this job

Responsibilities

Lead clinical practice and day-to-day operations for the Mind & Mood Clinical Care Network, including interdisciplinary clinical oversight, staff supervision, intake, scheduling, and client access. Develop and improve clinic policies, EMR workflows, privacy practices, service integration, and evaluation and reporting processes.

Requirements

Requires a master’s degree in a relevant clinical or health administration discipline and 5–7 years of progressive clinical experience, including leadership or management responsibilities. Candidates should have experience supervising regulated health professionals and operating a community mental health clinic, along with strengths in clinical operations, project and financial management, privacy, and trauma-informed, culturally safe communication.

Skills

Clinical Leadership
Clinic Operations
Interdisciplinary Team Leadership
Staff Supervision
Mental Health Service Delivery
Intake and Triage
Waitlist Management
Client Navigation and Advocacy
Electronic Medical Record Systems
Privacy and Confidentiality Compliance
Quality Improvement
Project Management
Financial Management
Stakeholder Engagement
Trauma-Informed Practice
Culturally Safe Practice

Visa sponsorship

Not detected in the job text

Keywords

Mental Health Care
Mood Disorders
Anxiety Disorders
Stepped Care
Outpatient Clinical Services
Clinical Leadership
Interdisciplinary Care
Psychiatry
Intake and Triage
Waitlist Management
Client Navigation
Electronic Medical Records
Privacy Legislation
Clinical Documentation
Trauma-Informed Care
Culturally Safe Practice
Quality Improvement
Program Development
Service Integration
Evaluation and Reporting
Project Management
Financial Management
Unionized Environment
Community Mental Health

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