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Added 6 mins ago
PC
Financial Advice Manager
Provincial Credit Union
PE · PEI, Prince Edward Island
- Full-time
The Financial Advice Manager strengthens the delivery of consistent, high-quality financial advice across Provincial Credit Union. This role leads the onboarding, training and ongoing…
Added 6 mins ago
DT
Assistant Manager I
Dollar Tree Stores
Arnprior, ON
- Part-time
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 6 mins ago
T
Customer Experience Associate - Greater Toronto Area
TD
Ajax, ON · Markham, ON · Pickering, ON · Richmond Hill, ON · Stouffville, ON · Toronto, ON
- Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 21 mins ago
CM
Manager - Procurement & Stores
Compass Minerals
Goderich, ON
- Full-time
We are currently hiring a Manager – Procurement & Stores to join the team at our Goderich Mine facility in Goderich, Ontario.
Added 21 mins ago
G-
Operations Manager
GFL - Sewer Technologies Division
Surrey, BC
- Full-time
Proven track record in relationship management, delivering responsive service to internal stakeholders and external clients.
Added 21 mins ago
AI
Account Manager-Retail New Truck Sales
Altruck International Centres
Hamilton, ON
- Full-time
Customer Relationship Management: Build and maintain strong relationships with new and existing customers to drive customer satisfaction, retention, and repeat business.
Added 21 mins ago
AI
Account Manager-Retail New Truck Sales
Altruck International Centres
Guelph, ON
- Full-time
Customer Relationship Management: Build and maintain strong relationships with new and existing customers to drive customer satisfaction, retention, and repeat business.
Added 21 mins ago
AI
Account Manager-New Truck Sales
Altruck International Centres
Goderich, ON
- Full-time
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Added 21 mins ago
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Customer Service Representative
BMO
Toronto, ON
- Part-time
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Added 21 mins ago
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Personal Banker Assosiate
BMO
Richmond Hill, ON
- Full-time
Collaborates with BMO partners to identify referral opportunities that further grow the customer’s relationship with BMO beyond personal banking.
Added 51 mins ago
C
Business Development Manager, Inside Sales
CMLS
Calgary, AB
- Full-time
…Prairies, CMLS Residential is seeking a Business Development Manager, Inside Sales in Calgary. You will partner with emerging brokers to scale their business and improve conversion, gaining…
Added 1 hour ago
NA
Territory Manager
Newfoundland and Labrador Dairy Co-operative
St. John's, NL
- Full-time
o Managing an assigned territory through effective relationship management, resulting in customer satisfaction and loyalty
Added 1 hour ago
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Corporate Precision Agriculture Manager
Nelson Motors and Equipment
Avonlea, SK
- Full-time
We are seeking a strategic, customer-focused leader to oversee precision agriculture operations across the organization. The Corporate Precision Agriculture Manager will drive the dealer…
Added 1 hour ago
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Automotive Parts Manager
Steele Auto Group
Halifax, NS
- Full-time
Colonial Honda is seeking an experienced Parts Manager to lead its Parts Department in Halifax, Nova Scotia.
Added 2 hours ago
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Senior Account Manager, Real Estate Financing
National Bank of Canada
Montreal, QC
- Full-time
A career as a Senior Account Manager in the Real Estate Finance team of the Commercial & Private Banking 1859 sector at the National Bank means supporting the best players in the real…
Added 2 hours ago
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Banking Advisor
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Dollard-Des Ormeaux, QC
- Full-time
…depending on team availability. This position reports to the Customer service Branch Manager or the Branch Manager. Every day, you will work with a team of a experts specialized in…
Added 3 hours ago
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Department Manager, Administration
Northern/NorthMart
Toronto, ON · Greater Toronto and Hamilton Area, ON
- Full-time
The Department Manager, Administration is accountable for the successful day-to-day operation of Financial Services, Front End, Customer Service and Post Office if applicable. This includes…
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Senior Account Manager-Metro Vancouver (Guardteck)
Kandor
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Guardteck is seeking a Senior Account Manager to lead and develop our account management team in Burnaby, BC. This is a senior, client-facing operations role responsible for leading account…
Added 4 hours ago
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Civil Design Project Manager
Davis Engineers
Brampton, ON · Regional Municipality of Peel, ON
- Full-time
…experienced individual to fill the position of Engineering Project Manager. The ideal candidate will have 5+ years of experience completing residential subdivision and commercial design and…
Added 5 hours ago
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Technical Account Manager
Zoom
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- Full-time
Added 6 hours ago
NS
Manager, Financial Reporting
Nova Scotia Power
Halifax, NS
- Full-time
Are you a financial reporting leader who thrives in a fast-paced, highly regulated environment? As Manager, Financial Reporting, you will play a critical role in ensuring the integrity,…
Added 6 hours ago
RI
General Manager – Boutique Hotel
Renard International Hospitality Search Consultants
Vancouver, BC
- Full-time
Our client is seeking an accomplished sales oriented General Manager to lead a full-service hotel in the greater Vancouver area, featuring restaurants and bars. For the right individual,…
Added 6 hours ago
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Manager, Financial Reporting
Nova Scotia Power
Halifax, NS
- Full-time
Are you a financial reporting leader who thrives in a fast-paced, highly regulated environment? As Manager, Financial Reporting, you will play a critical role in ensuring the integrity,…
Added 7 hours ago
LC
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Ottawa, ON · Nepean, ON
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 8 hours ago
DB
Part Time Bridal Sales
David's Bridal
Mississauga, ON
- $16 to $25.8 CAD / hour
- Part-time
…all customers. Stylists are responsible for providing 5-Star Customer Service to all David’s Bridal customers, achieving sales goals and productivity by expertly following our selling…

CMHA Calgary

Community Navigator

Calgary, AB, Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Nov 27, 2026
Working hours: 35 hours per week
Posting language: English
Posted: Oct 28, 2026

Original job description

Description

POSITION TITLE: Community Navigator

DEPARTMENT: Community Programs

POSITION TYPE: Permanent, Full-Time

HOURS OF WORK: 35 hours per week

REPORTS TO: Senior Manager - Community Programs

POSITION SUMMARY: The Community Navigator serves as a compassionate and knowledgeable gateway for individuals and families seeking support for mental health and/or substance use concerns. The Community Navigator plays a pivotal role in helping community members understand and access a wide range of services, offered both within CMHA Calgary and through external agencies and organizations. As a key connector, this role ensures individuals are supported in finding relevant resources, tailored to each individual's unique needs, while fostering greater access to mental health and wellness supports across the community.

Key Service Responsibilities And Specific Accountabilities

Provide accessible, person-centered support to individuals and loved ones seeking mental health or substance use services, by offering informed guidance on CMHA Calgary programs, as well as external services within the broader community.
Serve as a central point of contact and provide support to community members, and CMHA Calgary clients and staff, to determine appropriate service referrals internally and/or to external organizations, while empowering individuals to make informed choices about their care and support pathways.
Collaborate with internal CMHA Calgary teams and community partners to identify and offer targeted in-service workshops on a variety of social support topics, and ensure seamless learning opportunities and connection points between organizations.
Participate as a CMHA Calgary representative in community partnership committees, action tables and working groups, and act as a liaison for other organizations to connect with about services and programs available to assist their clients through CMHA Calgary.
Stay current with up-to-date knowledge of local mental health, addiction, and social support resources, and maintain a network of referral pathways and relationships with community organizations.
Represent CMHA Calgary at wellness fairs, facilitate learning sessions, and host tours for clients and groups who are interested in learning more about program offerings.
Maintain program data entry in a manner that is timely and meets established agency standards.
Engage in short-term project development or other duties as required to support the success of the role and organization.

Qualifications And Skills

Undergraduate degree in a human services field (e.g., psychology, social work, education, nursing, sociology).
Minimum of three (3) years' professional experience in the mental health field.
Certification in Applied Suicide Intervention Skills Training (ASIST) and experience supporting individuals in crisis or with suicidal ideation.
Non-Violent Crisis Intervention (NVCI), CPR and First Aid training are considered assets.
Thorough understanding of issues related to mental health, community services, and offering support for people with lived experience of mental health and/or addiction concerns.
Strong collaborative and relationship-building skills with key stakeholders and community groups.
Demonstrated ability to build trusting relationships with individuals from a variety of backgrounds,
Cultural competency in working with diverse groups.
Proficiency in Microsoft Word, Excel, Outlook, PowerPoint and Zoom.
Facilitation skills with a deep commitment to the recovery model, harm reduction philosophy, strengths-based empowerment approaches, and solid upstream prevention and promotion thinking.
Demonstrated competence in verbal, written, and computer-based communication styles.
Effective conflict resolution, problem-solving, and decision-making skills.
Approachable, accessible, and facilitates cooperation.
Works effectively both independently and in a team environment.
Excellent time management, with the ability to handle multiple priorities. A high level of initiative, self-motivation, and self-management.

Additional Requirements

A valid driver’s license and/or access to reliable transportation, and a willingness to travel across Calgary and surrounding communities regularly for program delivery is required.
Ability to work flexible hours including daytime, evenings, and weekends is required.
This role requires a balance between client engagement, verbal communication, and computer-based work, and the ability to manage multiple and competing priorities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be a thorough list of all responsibilities, tasks, duties, knowledge, skills, and abilities required.

As a member of our frontline team, you may be exposed to emotionally charged and high-stress situations. It is essential that you demonstrate resilience, sound judgment, emotional regulation, and the ability to maintain composure and professionalism under pressure.

CMHA Calgary operates CCTV equipment on its premises for safety and security purposes. All employees may be subject to video monitoring while on site.

CMHA Calgary is a smoke-free work environment, there may be occasional exposure to second-hand smoke from designated smoking areas nearby.

APPLICATION INFORMATION

Application closing date: The posting will remain active on the website until the positions are filled.

Candidates meeting the above criteria who wish to apply for this exciting opportunity should email their cover letter and resume to Human Resources at careers@cmha.calgary.ab.ca

Please include the reference #10282026-CN in your email subject line of your application.

We thank all applicants for their interest, however, only those considered for an interview will be contacted.

Apply About employer

More about this job

Responsibilities

Guide individuals and families in accessing mental health, substance use, and social support services through CMHA Calgary and community organizations, and coordinate appropriate referrals. Build relationships with community partners, deliver workshops and learning sessions, represent the organization at community events, and maintain timely program data.

Requirements

Requires an undergraduate degree in a human services field and at least three years of professional experience in mental health, along with ASIST certification and experience supporting people in crisis or with suicidal ideation. Candidates should have strong collaboration, cultural competency, facilitation, communication, and organizational skills; a valid driver’s license or reliable transportation, regular travel, and flexible availability are also required.

Skills

Mental Health Support
Substance Use Support
Service Navigation
Referral Coordination
Crisis Support
Applied Suicide Intervention Skills Training (ASIST)
Community Partnership Development
Relationship Building
Cultural Competency
Workshop Facilitation
Conflict Resolution
Problem-Solving
Communication
Time Management
Microsoft Office
Zoom

Visa sponsorship

Not detected in the job text

Keywords

Mental Health
Substance Use
Community Navigation
Community Programs
Service Referrals
Resource Navigation
Crisis Support
Suicidal Ideation
Applied Suicide Intervention Skills Training (ASIST)
Non-Violent Crisis Intervention (NVCI)
CPR
First Aid
Recovery Model
Harm Reduction
Strengths-Based Empowerment
Prevention and Promotion
Community Partnerships
Workshop Facilitation
Cultural Competency
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
Zoom
Program Data Entry
Conflict Resolution
Calgary

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