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Added 8 mins ago
ML
Health and Safety Manager
Maple Leaf Foods Inc
Bradford, ON
- $96,000 to $141,000 CAD / year
- Full-time
The Health and Safety Manager is accountable for the administration and maintenance of MLF's Health and Safety Management System (HSMS) while working with management to ensure compliance…
Added 8 mins ago
FS
store manager - retail
Free Spirit Botanicals
Victoria, BC
- Full-time
Added 8 mins ago
PB
Construction Manager
PCH Builders
Calgary, AB
- Full-time
PCH Builders is seeking an experienced, highly accountable, detail-oriented Construction Manager to lead our on the ground teams build and deliver the construction scope of our projects…
Added 23 mins ago
A
Technical Operations Analyst (TOC)
ATB
Calgary, AB · Edmonton, AB
- Full-time
As ATB’s next Technical Operations Analyst (TOC), you will utilize your education, experience, and information technology skills to support our Client Technology Enablement Operations team.…
Added 23 mins ago
Q
FY27 Intern - Deep Learning Research Internship - Canada (4 Months)
Qualcomm
Markham, ON
- Full-time
Added 23 mins ago
CS
Manager, Food and Beverage BMO Centre - Full Time
Calgary Stampede
AB · CALGARY, AB
- Full-time
…strategically and operationally complex business units. The Manager, Food and Beverage BMO Centre, is responsible for shaping long‑term strategy, upholding service standards, driving…
Added 39 mins ago
Shift Leader
McDonald's
Calgary, AB
Access to education and skills development opportunities that take you further
Added 39 mins ago
HP
Commercial Account Manager - Networking
Hewlett Packard Enterprise
Calgary, AB
- Full-time
Commercial Account Manager - NetworkingThis role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE partner/customer office.
Added 39 mins ago
Shift Leader
McDonald's
Calgary, AB
Access to education and skills development opportunities that take you further
Added 39 mins ago
Shift Leader
McDonald's
Calgary, AB
Access to education and skills development opportunities that take you further
Added 1 hour ago
SD
Store Administrator, Hourly Part Time Day
Shoppers Drug Mart
Leduc, AB
- Part-time
Review timesheets against payroll posting and advise the manager of any discrepancies.
Added 1 hour ago
A
Product Manager
ATB
Calgary, AB · Edmonton, AB
- Full-time
Education: Bachelor’s degree in Business, Computer Science, Management, or a related field (or equivalent practical industry experience as a Product Leader, Product Manager, or Product…
Added 1 hour ago
W
Senior Project Manager
Worley
Edmonton, AB
- Full-time
We are currently recruiting for a Senior Manager, Project Management. Our team includes world class experts and dynamic go-getters. This is a full-time position based in Edmonton, Alberta.
Added 1 hour ago
F
Project Manager II
Fluor
Vancouver, BC
- Full-time
…seven (7) years of work-related experience or a combination of education and directly related experience equal eleven (11) years if non-degreed; some locations may have additional or…
Added 1 hour ago
UO
Custodial Workload & Training Specialist
University of British Columbia
Vancouver, BC · UBCV | University Services Building (USB)
- $5,984 to $6,422 CAD / month
- Full-time
…a regular basis with Custodial & Team Managers, Facilities Manager, Operations Manager, Head Service Workers, Building Service Workers as well as Staff, Students and Faculty members at the…
Added 1 hour ago
Q
FY27 Intern - Camera Design Engineering Internship - Canada (12 or 16 months)
Qualcomm
Vancouver, BC
- Full-time
…visibility to your project and team, receive support from your manager, and have access to the entire Qualcomm employee community to ensure your success. To round out your internship, we…
Added 1 hour ago
Q
FY27 Intern - Design Automation & Quality Assurance Engineering Intern - Canada (16 months)
Qualcomm
Toronto, ON
- Full-time
Added 1 hour ago
CO
Ski Lift Attendant(s) - Ski Hill
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
- Internship
A criminal record check is required for this position and will be requested by the Hiring Manager should you be the candidate of choice. Please do not submit your criminal record check with…
Added 1 hour ago
C
Meat Clerk- Northlands Food Store
Co-op
Medicine Hat, AB
- Part-time
Reporting to the Meat Manager, the successful candidate will play a key role in delivering outstanding customer service while assisting with the packaging, pricing, merchandising, and…
Added 1 hour ago
DR
Business Development Manager
DMC Recruitment Group
Vancouver, BC
- Full-time
Business Development Manager – Commercial Furniture & Architectural Walls Winnipeg, MB | Full-Time | In-Office
Added 1 hour ago
RC
Recreation Aide
Retirement Concepts
Williams Lake, BC
- $31.64 CAD / hour
- Temporary
The Recreation Aide reports to the Therapeutic Recreation Manager/ Recreation Manager or designate. This role assists in planning, implementing and evaluating activity programs to meet the…
Added 1 hour ago
RC
Dietitian
Retirement Concepts
Williams Lake, BC
- Contract
The Dietitian reports to the General Manager or designate and is responsible for the nutritional management of persons served within the community. This role ensures the highest clinical…
Added 1 hour ago
RC
Social Worker
Retirement Concepts
Williams Lake, BC
- $43,000 CAD / year
- Full-time
Reporting to the General Manager and/or designate, the Social Worker is responsible for the delivery of social work services to residents and their families in all Long Term Care and…
Added 1 hour ago
MG
Assistant Food and Beverage Manager
Magna Golf Club
Aurora, ON
- Full-time
…individual to join our team as an Assistant Food and Beverage (F&B) Manager at our prestigious private club. The ideal candidate will have a minimum of 3-5 years of experience in management…
Added 1 hour ago
Senior Officer, Financing Operations
CMHC - SCHL
Calgary, AB · Vancouver, BC · Halifax, NS · Ottawa, ON · Toronto, ON · Montreal, QC
A bachelor’s degree in administration, finance, or accounting, or a combination of education and experience may be considered.

CMHA Calgary

Community Navigator

Calgary, AB, Canada

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Applications open in a new tab.

Job details

Apply by: Nov 27, 2026
Working hours: 35 hours per week
Posting language: English
Posted: Oct 28, 2026

Original job description

Description

POSITION TITLE: Community Navigator

DEPARTMENT: Community Programs

POSITION TYPE: Permanent, Full-Time

HOURS OF WORK: 35 hours per week

REPORTS TO: Senior Manager - Community Programs

POSITION SUMMARY: The Community Navigator serves as a compassionate and knowledgeable gateway for individuals and families seeking support for mental health and/or substance use concerns. The Community Navigator plays a pivotal role in helping community members understand and access a wide range of services, offered both within CMHA Calgary and through external agencies and organizations. As a key connector, this role ensures individuals are supported in finding relevant resources, tailored to each individual's unique needs, while fostering greater access to mental health and wellness supports across the community.

Key Service Responsibilities And Specific Accountabilities

Provide accessible, person-centered support to individuals and loved ones seeking mental health or substance use services, by offering informed guidance on CMHA Calgary programs, as well as external services within the broader community.
Serve as a central point of contact and provide support to community members, and CMHA Calgary clients and staff, to determine appropriate service referrals internally and/or to external organizations, while empowering individuals to make informed choices about their care and support pathways.
Collaborate with internal CMHA Calgary teams and community partners to identify and offer targeted in-service workshops on a variety of social support topics, and ensure seamless learning opportunities and connection points between organizations.
Participate as a CMHA Calgary representative in community partnership committees, action tables and working groups, and act as a liaison for other organizations to connect with about services and programs available to assist their clients through CMHA Calgary.
Stay current with up-to-date knowledge of local mental health, addiction, and social support resources, and maintain a network of referral pathways and relationships with community organizations.
Represent CMHA Calgary at wellness fairs, facilitate learning sessions, and host tours for clients and groups who are interested in learning more about program offerings.
Maintain program data entry in a manner that is timely and meets established agency standards.
Engage in short-term project development or other duties as required to support the success of the role and organization.

Qualifications And Skills

Undergraduate degree in a human services field (e.g., psychology, social work, education, nursing, sociology).
Minimum of three (3) years' professional experience in the mental health field.
Certification in Applied Suicide Intervention Skills Training (ASIST) and experience supporting individuals in crisis or with suicidal ideation.
Non-Violent Crisis Intervention (NVCI), CPR and First Aid training are considered assets.
Thorough understanding of issues related to mental health, community services, and offering support for people with lived experience of mental health and/or addiction concerns.
Strong collaborative and relationship-building skills with key stakeholders and community groups.
Demonstrated ability to build trusting relationships with individuals from a variety of backgrounds,
Cultural competency in working with diverse groups.
Proficiency in Microsoft Word, Excel, Outlook, PowerPoint and Zoom.
Facilitation skills with a deep commitment to the recovery model, harm reduction philosophy, strengths-based empowerment approaches, and solid upstream prevention and promotion thinking.
Demonstrated competence in verbal, written, and computer-based communication styles.
Effective conflict resolution, problem-solving, and decision-making skills.
Approachable, accessible, and facilitates cooperation.
Works effectively both independently and in a team environment.
Excellent time management, with the ability to handle multiple priorities. A high level of initiative, self-motivation, and self-management.

Additional Requirements

A valid driver’s license and/or access to reliable transportation, and a willingness to travel across Calgary and surrounding communities regularly for program delivery is required.
Ability to work flexible hours including daytime, evenings, and weekends is required.
This role requires a balance between client engagement, verbal communication, and computer-based work, and the ability to manage multiple and competing priorities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be a thorough list of all responsibilities, tasks, duties, knowledge, skills, and abilities required.

As a member of our frontline team, you may be exposed to emotionally charged and high-stress situations. It is essential that you demonstrate resilience, sound judgment, emotional regulation, and the ability to maintain composure and professionalism under pressure.

CMHA Calgary operates CCTV equipment on its premises for safety and security purposes. All employees may be subject to video monitoring while on site.

CMHA Calgary is a smoke-free work environment, there may be occasional exposure to second-hand smoke from designated smoking areas nearby.

APPLICATION INFORMATION

Application closing date: The posting will remain active on the website until the positions are filled.

Candidates meeting the above criteria who wish to apply for this exciting opportunity should email their cover letter and resume to Human Resources at careers@cmha.calgary.ab.ca

Please include the reference #10282026-CN in your email subject line of your application.

We thank all applicants for their interest, however, only those considered for an interview will be contacted.

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More about this job

Responsibilities

Guide individuals and families in accessing mental health, substance use, and social support services through CMHA Calgary and community organizations, and coordinate appropriate referrals. Build relationships with community partners, deliver workshops and learning sessions, represent the organization at community events, and maintain timely program data.

Requirements

Requires an undergraduate degree in a human services field and at least three years of professional experience in mental health, along with ASIST certification and experience supporting people in crisis or with suicidal ideation. Candidates should have strong collaboration, cultural competency, facilitation, communication, and organizational skills; a valid driver’s license or reliable transportation, regular travel, and flexible availability are also required.

Skills

Mental Health Support
Substance Use Support
Service Navigation
Referral Coordination
Crisis Support
Applied Suicide Intervention Skills Training (ASIST)
Community Partnership Development
Relationship Building
Cultural Competency
Workshop Facilitation
Conflict Resolution
Problem-Solving
Communication
Time Management
Microsoft Office
Zoom

Visa sponsorship

Not detected in the job text

Keywords

Mental Health
Substance Use
Community Navigation
Community Programs
Service Referrals
Resource Navigation
Crisis Support
Suicidal Ideation
Applied Suicide Intervention Skills Training (ASIST)
Non-Violent Crisis Intervention (NVCI)
CPR
First Aid
Recovery Model
Harm Reduction
Strengths-Based Empowerment
Prevention and Promotion
Community Partnerships
Workshop Facilitation
Cultural Competency
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
Zoom
Program Data Entry
Conflict Resolution
Calgary

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