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Added 10 mins ago
CG
Investment Advisor Assistant
Canaccord Genuity Group Inc.
Ottawa, ON
- Full-time
…The Lonsdale Financial Group in Ottawa. Led by established Senior Wealth Advisor and Portfolio Manager Brian Lonsdale, the group serves individuals, families and businesses with a…
Added 10 mins ago
B
National Manager, Customer Experience
Belron
Montreal, QC · National Support Center_QC
- Full-time
As National Manager, Customer Experience, you will be the architect of the transformation of our customer experience, taking it from excellent to truly exceptional. This role goes beyond…
Added 10 mins ago
B
Operations Manager
BGIS
Toronto, ON
- Full-time
▪ Meet with Property Management team, Operations team, tenants, vendors, contractors and senior management as needed to review
Added 24 mins ago
Senior Manager, Managed Asset Program (12 month contract)
Scotiabank
Toronto, ON
Contributes to the overall success of the Managed Portfolio Program Global Portfolio Solutions / Scotia Wealth Management in Canada ensuring specific individual goals, plans, initiatives…
Added 24 mins ago
MaAnalytics, GWM -nager, CWM
Scotiabank
Toronto, ON
The Manager, Analytics is responsible for leading a high-performing team of analytics professionals to deliver actionable insights that drive business strategy and performance across…
Added 40 mins ago
GT
Specialist, Supplier Relationship Management
Greater Toronto Airports Authority
Toronto, ON
- Full-time
…global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 2,100 GTAA employees are working to create a…
Added 40 mins ago
T
Journalist - Housing (Full-time)
Torstar
Toronto, ON
- Full-time
…fluid world of digital and mobile media. Torstar’s vision for success is driven by a deep customer-centric obsession, continued journalistic excellence, advanced data-driven competency and…
Added 1 hour ago
CO
Job ID #32326: Project Manager, Hamilton Water Facilities
City of Hamilton
Hamilton, ON
- Full-time
- Temporary
Conduct project evaluations. Evaluate project success and submit process improvement recommendations to the Senior Project Manager.
Added 1 hour ago
J
Manager of UX Research
Jobgether
Canada
- $112,000 to $160,000 CAD / year
- Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager of UX Research based in Canada.
Added 1 hour ago
IT
Internal Program Manager
Integrity Tool & Mold Inc
Oldcastle, ON
- Full-time
This position reports directly to the Senior Account Manager.
Added 1 hour ago
QM
Directeur de succursale - ventes et opérations / Branch Manager - Sales & Operations
Quantum Management Services Ltd.
Montreal, QC
- Full-time
Position: Branch Manager - Sales & Operations
Added 1 hour ago
Senior SAP FICO Functional Analyst
Domtar Products
Montreal, QC
Reporting to the Manager, SAP Finance, the Senior SAP FICO Functional Analyst will be a key member of Domtar’s Corporate Applications team, helping support and enhance the SAP finance and…
Added 1 hour ago
Senior Manager, Small Business Value Proposition (English/Spanish) - Toronto (12-Month Contract)
Scotiabank
Toronto, ON
Contributes to the development and implementation of the Customer Value Proposition across the Small Business segments in International Banking, ensuring business strategies, plans and…
Added 1 hour ago
Senior Counsel
Independent Electricity System Operator
Canada
The IESO is seeking a talented lawyer to join its Legal team as either Legal Counsel or Senior Counsel, depending on experience. Reporting to a Senior Manager, Legal, you will provide…
Added 1 hour ago
SR. PRODUCT MANAGER (HYBRID)
McCormick & Company
Mississauga, ON
The Senior Product Manager leads the P&L management and in-market results for a group of brands in the condiments and sauces space. This candidate will collaborate cross-functionally to…
Added 1 hour ago
L
Director, Legal Engineering
Legora
Toronto, ON
- Full-time
…moving your own time toward hiring, leadership development, senior relationships, market strategy and cross-functional…
Added 1 hour ago
Sales Account Manager, CPG - Amazon Ads
Amazon
Toronto, ON
As a Sales Account Manager on our CPG business, you will manage and deliver against complex advertiser goals and problems to drive revenue and exceed revenue targets. You'll nurture…
Added 2 hours ago
T
Senior Financial Crime Risk Investigator - Ministerial Directives and Sanctions
TD
Toronto, ON
- Full-time
…actions to mitigate and disrupt financial crime, including customer demarketing and/or account restrictions or freezes by the appropriate investigative unit. The role may also include…
Added 3 hours ago
J
Principal Platform Product Manager - Billing & Authentication
Jobgether
Canada
- $148,782 to $185,977 USD / year
- Full-time
As the Principal Product Manager, you will own the vision, roadmap, and strategic direction of essential platform services. You will define product outcomes and success criteria while…
Added 4 hours ago
NB
Analyst
National Bank of Canada
Montreal, QC
- Full-time
Join a team of dynamic analysts who are constantly striving to have a major impact on the success of the Bank and Capital Markets. The team’s mission is to contribute to the success of…
Added 5 hours ago
FR
Customer Success Manager
Fiat Republic
ON · Toronto, Ontario
- Full-time
We are hiring our first Customer Success Manager to own our clients after they sign. You will get them live fast, keep them happy, catch churn before it happens and grow revenue from our…
Added 5 hours ago
FR
Customer Success Manager
Fiat Republic
ON · Ontario, Canada
- Full-time
We are hiring our first Customer Success Manager to own our clients after they sign. You will get them live fast, keep them happy, catch churn before it happens and grow revenue from our…
Added 6 hours ago
Senior Account Manager-Metro Vancouver (Guardteck)
Kandor
Burnaby, BC
Guardteck is seeking a Senior Account Manager to lead and develop our account management team in Burnaby, BC. This is a senior, client-facing operations role responsible for leading account…
Added 8 hours ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
…model. You will be part of a global team and report to the Senior Manager; IT Audit located in Bolton. The Senior Manager, IT Audit reports to the VP, Internal Audit, who reports to the…
Added 9 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)

CMHA Calgary

Community Navigator

Calgary, AB, Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Nov 27, 2026
Working hours: 35 hours per week
Posting language: English
Posted: Oct 28, 2026

Original job description

Description

POSITION TITLE: Community Navigator

DEPARTMENT: Community Programs

POSITION TYPE: Permanent, Full-Time

HOURS OF WORK: 35 hours per week

REPORTS TO: Senior Manager - Community Programs

POSITION SUMMARY: The Community Navigator serves as a compassionate and knowledgeable gateway for individuals and families seeking support for mental health and/or substance use concerns. The Community Navigator plays a pivotal role in helping community members understand and access a wide range of services, offered both within CMHA Calgary and through external agencies and organizations. As a key connector, this role ensures individuals are supported in finding relevant resources, tailored to each individual's unique needs, while fostering greater access to mental health and wellness supports across the community.

Key Service Responsibilities And Specific Accountabilities

Provide accessible, person-centered support to individuals and loved ones seeking mental health or substance use services, by offering informed guidance on CMHA Calgary programs, as well as external services within the broader community.
Serve as a central point of contact and provide support to community members, and CMHA Calgary clients and staff, to determine appropriate service referrals internally and/or to external organizations, while empowering individuals to make informed choices about their care and support pathways.
Collaborate with internal CMHA Calgary teams and community partners to identify and offer targeted in-service workshops on a variety of social support topics, and ensure seamless learning opportunities and connection points between organizations.
Participate as a CMHA Calgary representative in community partnership committees, action tables and working groups, and act as a liaison for other organizations to connect with about services and programs available to assist their clients through CMHA Calgary.
Stay current with up-to-date knowledge of local mental health, addiction, and social support resources, and maintain a network of referral pathways and relationships with community organizations.
Represent CMHA Calgary at wellness fairs, facilitate learning sessions, and host tours for clients and groups who are interested in learning more about program offerings.
Maintain program data entry in a manner that is timely and meets established agency standards.
Engage in short-term project development or other duties as required to support the success of the role and organization.

Qualifications And Skills

Undergraduate degree in a human services field (e.g., psychology, social work, education, nursing, sociology).
Minimum of three (3) years' professional experience in the mental health field.
Certification in Applied Suicide Intervention Skills Training (ASIST) and experience supporting individuals in crisis or with suicidal ideation.
Non-Violent Crisis Intervention (NVCI), CPR and First Aid training are considered assets.
Thorough understanding of issues related to mental health, community services, and offering support for people with lived experience of mental health and/or addiction concerns.
Strong collaborative and relationship-building skills with key stakeholders and community groups.
Demonstrated ability to build trusting relationships with individuals from a variety of backgrounds,
Cultural competency in working with diverse groups.
Proficiency in Microsoft Word, Excel, Outlook, PowerPoint and Zoom.
Facilitation skills with a deep commitment to the recovery model, harm reduction philosophy, strengths-based empowerment approaches, and solid upstream prevention and promotion thinking.
Demonstrated competence in verbal, written, and computer-based communication styles.
Effective conflict resolution, problem-solving, and decision-making skills.
Approachable, accessible, and facilitates cooperation.
Works effectively both independently and in a team environment.
Excellent time management, with the ability to handle multiple priorities. A high level of initiative, self-motivation, and self-management.

Additional Requirements

A valid driver’s license and/or access to reliable transportation, and a willingness to travel across Calgary and surrounding communities regularly for program delivery is required.
Ability to work flexible hours including daytime, evenings, and weekends is required.
This role requires a balance between client engagement, verbal communication, and computer-based work, and the ability to manage multiple and competing priorities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be a thorough list of all responsibilities, tasks, duties, knowledge, skills, and abilities required.

As a member of our frontline team, you may be exposed to emotionally charged and high-stress situations. It is essential that you demonstrate resilience, sound judgment, emotional regulation, and the ability to maintain composure and professionalism under pressure.

CMHA Calgary operates CCTV equipment on its premises for safety and security purposes. All employees may be subject to video monitoring while on site.

CMHA Calgary is a smoke-free work environment, there may be occasional exposure to second-hand smoke from designated smoking areas nearby.

APPLICATION INFORMATION

Application closing date: The posting will remain active on the website until the positions are filled.

Candidates meeting the above criteria who wish to apply for this exciting opportunity should email their cover letter and resume to Human Resources at careers@cmha.calgary.ab.ca

Please include the reference #10282026-CN in your email subject line of your application.

We thank all applicants for their interest, however, only those considered for an interview will be contacted.

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More about this job

Responsibilities

Guide individuals and families in accessing mental health, substance use, and social support services through CMHA Calgary and community organizations, and coordinate appropriate referrals. Build relationships with community partners, deliver workshops and learning sessions, represent the organization at community events, and maintain timely program data.

Requirements

Requires an undergraduate degree in a human services field and at least three years of professional experience in mental health, along with ASIST certification and experience supporting people in crisis or with suicidal ideation. Candidates should have strong collaboration, cultural competency, facilitation, communication, and organizational skills; a valid driver’s license or reliable transportation, regular travel, and flexible availability are also required.

Skills

Mental Health Support
Substance Use Support
Service Navigation
Referral Coordination
Crisis Support
Applied Suicide Intervention Skills Training (ASIST)
Community Partnership Development
Relationship Building
Cultural Competency
Workshop Facilitation
Conflict Resolution
Problem-Solving
Communication
Time Management
Microsoft Office
Zoom

Visa sponsorship

Not detected in the job text

Keywords

Mental Health
Substance Use
Community Navigation
Community Programs
Service Referrals
Resource Navigation
Crisis Support
Suicidal Ideation
Applied Suicide Intervention Skills Training (ASIST)
Non-Violent Crisis Intervention (NVCI)
CPR
First Aid
Recovery Model
Harm Reduction
Strengths-Based Empowerment
Prevention and Promotion
Community Partnerships
Workshop Facilitation
Cultural Competency
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
Zoom
Program Data Entry
Conflict Resolution
Calgary

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