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Added 3 mins ago
ML
Health and Safety Manager
Maple Leaf Foods Inc
Bradford, ON
- $96,000 to $141,000 CAD / year
- Full-time
The Health and Safety Manager is accountable for the administration and maintenance of MLF's Health and Safety Management System (HSMS) while working with management to ensure compliance…
Added 3 mins ago
FS
store manager - retail
Free Spirit Botanicals
Victoria, BC
- Full-time
Recruit, hire and supervise staff and/or volunteers
Added 18 mins ago
T
Personal Banker Trainee - Korean, Vietnamese, Mandarin and/or Cantonese are considered an asset
TD
Calgary, AB
- Full-time
Act as a point of contact for the frontline staff in handling customer problems
Added 18 mins ago
CS
Manager, Food and Beverage BMO Centre - Full Time
Calgary Stampede
AB · CALGARY, AB
- Full-time
…strategically and operationally complex business units. The Manager, Food and Beverage BMO Centre, is responsible for shaping long‑term strategy, upholding service standards, driving…
Added 33 mins ago
VG
Executive Director
Vuntut Gwitchin Government
Old Crow, YT
- Full-time
…Liaises between Council, Committees and Management (Director and Manager level) to foster positive relations, exchange information, and provide direction to align program…
Added 33 mins ago
Shift Leader
McDonald's
Calgary, AB
…cashier, team member, or customer sales representative as a manager is always helpful and appreciated, what is most important is who you…
Added 33 mins ago
Shift Leader
McDonald's
Calgary, AB
…cashier, team member, or customer sales representative as a manager is always helpful and appreciated, what is most important is who you…
Added 33 mins ago
Shift Leader
McDonald's
Calgary, AB
…cashier, team member, or customer sales representative as a manager is always helpful and appreciated, what is most important is who you…
Added 1 hour ago
KC
Pharmacy Manager / Licensee
Kenron Compounding Pharmacy
Calgary, AB
- $66 to $70 CAD / hour
- Full-time
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Added 1 hour ago
SD
Beauty Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Pickering, ON
- Full-time
Sells to customers and coaches / mentors staff in selling skills
Added 1 hour ago
PV
Store Manager
Pet Valu
Humboldt, SK
- Full-time
As a Store Manager you will coach and develop your store team to deliver world class service to all customers and help Pet Parents find the right nutrition and other solutions for their…
Added 1 hour ago
UO
Custodial Workload & Training Specialist
University of British Columbia
Vancouver, BC · UBCV | University Services Building (USB)
- $5,984 to $6,422 CAD / month
- Full-time
…a regular basis with Custodial & Team Managers, Facilities Manager, Operations Manager, Head Service Workers, Building Service Workers as well as Staff, Students and Faculty members at the…
Added 1 hour ago
RC
Recreation Aide
Retirement Concepts
Williams Lake, BC
- $31.64 CAD / hour
- Temporary
…family and we are equally committed to our residents and our staff. We provide an engaging work environment and treat each other with respect and dignity. We invest in the growth and…
Added 1 hour ago
RC
Dietitian
Retirement Concepts
Williams Lake, BC
- Contract
…family and we are equally committed to our residents and our staff. We provide an engaging work environment and treat each other with respect and dignity. We invest in the growth and…
Added 1 hour ago
RC
Social Worker
Retirement Concepts
Williams Lake, BC
- $43,000 CAD / year
- Full-time
…family and we are equally committed to our residents and our staff. We provide an engaging work environment and treat each other with respect and dignity. We invest in the growth and…
Added 1 hour ago
MG
Assistant Food and Beverage Manager
Magna Golf Club
Aurora, ON
- Full-time
…individual to join our team as an Assistant Food and Beverage (F&B) Manager at our prestigious private club. The ideal candidate will have a minimum of 3-5 years of experience in management…
Added 1 hour ago
ML
Kitchen Manager
MAPLE LEAF LOUNGE
Toronto, ON
- Full-time
Now, if you were to come on board as one of our Kitchen Manager’s, we’d ask you to do the following for us:
Added 2 hours ago
RO
Restaurant Shift Lead (MOD)
Resorts of the Canadian Rockies
Fernie, BC
- Full-time
…Restaurant, Fernie Alpine Resort, reporting to the Cirque Service Manager. The ideal candidate will be a confident leader who thrives in a fast-paced hospitality environment, leads by…
Added 2 hours ago
C
Manager, Inventory Control
Cozey
Mont-Royal, QC
- Full-time
The Mission of the Manager, Inventory Control at Cozey
Added 2 hours ago
IH
Manager | Clinical Operations
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Penticton, BC
- Full-time
Interior Health is looking for a term specific full-time Manager, Clinical Operations to support the South Okanagan Home Health, Rural Areas. This term will be until October 31, 2027 or…
Added 2 hours ago
MD
Sales Operations Manager
Macaloney's Distillery
Victoria, BC
- Full-time
Keep Canada's most awarded single malt moving. We're looking for a Sales Operations Manager to own the listings, orders and inventory that get every bottle from our still to the shelf.
Added 2 hours ago
SC
Department Manager, Clothing, Chinook Womens
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Calgary, AB
- Full-time
As a Department Sales Manager of Clothing, you have a passion for sports and live an active lifestyle.
Added 2 hours ago
LH
Program Resource Worker
Lookout Housing and Health
North Vancouver, BC
- Internship
The Program Resource Worker (PRW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s…
Added 2 hours ago
LH
Outreach Worker
Lookout Housing and Health
North Vancouver, BC
- Full-time
The Outreach Worker reports to the Designated Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society including following Lookout’s Code of…
Added 2 hours ago
FS
Supervisor Route
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CMHA Calgary

Community Navigator

Calgary, AB, Canada

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Job details

Apply by: Nov 27, 2026
Working hours: 35 hours per week
Posting language: English
Posted: Oct 28, 2026

Original job description

Description

POSITION TITLE: Community Navigator

DEPARTMENT: Community Programs

POSITION TYPE: Permanent, Full-Time

HOURS OF WORK: 35 hours per week

REPORTS TO: Senior Manager - Community Programs

POSITION SUMMARY: The Community Navigator serves as a compassionate and knowledgeable gateway for individuals and families seeking support for mental health and/or substance use concerns. The Community Navigator plays a pivotal role in helping community members understand and access a wide range of services, offered both within CMHA Calgary and through external agencies and organizations. As a key connector, this role ensures individuals are supported in finding relevant resources, tailored to each individual's unique needs, while fostering greater access to mental health and wellness supports across the community.

Key Service Responsibilities And Specific Accountabilities

Provide accessible, person-centered support to individuals and loved ones seeking mental health or substance use services, by offering informed guidance on CMHA Calgary programs, as well as external services within the broader community.
Serve as a central point of contact and provide support to community members, and CMHA Calgary clients and staff, to determine appropriate service referrals internally and/or to external organizations, while empowering individuals to make informed choices about their care and support pathways.
Collaborate with internal CMHA Calgary teams and community partners to identify and offer targeted in-service workshops on a variety of social support topics, and ensure seamless learning opportunities and connection points between organizations.
Participate as a CMHA Calgary representative in community partnership committees, action tables and working groups, and act as a liaison for other organizations to connect with about services and programs available to assist their clients through CMHA Calgary.
Stay current with up-to-date knowledge of local mental health, addiction, and social support resources, and maintain a network of referral pathways and relationships with community organizations.
Represent CMHA Calgary at wellness fairs, facilitate learning sessions, and host tours for clients and groups who are interested in learning more about program offerings.
Maintain program data entry in a manner that is timely and meets established agency standards.
Engage in short-term project development or other duties as required to support the success of the role and organization.

Qualifications And Skills

Undergraduate degree in a human services field (e.g., psychology, social work, education, nursing, sociology).
Minimum of three (3) years' professional experience in the mental health field.
Certification in Applied Suicide Intervention Skills Training (ASIST) and experience supporting individuals in crisis or with suicidal ideation.
Non-Violent Crisis Intervention (NVCI), CPR and First Aid training are considered assets.
Thorough understanding of issues related to mental health, community services, and offering support for people with lived experience of mental health and/or addiction concerns.
Strong collaborative and relationship-building skills with key stakeholders and community groups.
Demonstrated ability to build trusting relationships with individuals from a variety of backgrounds,
Cultural competency in working with diverse groups.
Proficiency in Microsoft Word, Excel, Outlook, PowerPoint and Zoom.
Facilitation skills with a deep commitment to the recovery model, harm reduction philosophy, strengths-based empowerment approaches, and solid upstream prevention and promotion thinking.
Demonstrated competence in verbal, written, and computer-based communication styles.
Effective conflict resolution, problem-solving, and decision-making skills.
Approachable, accessible, and facilitates cooperation.
Works effectively both independently and in a team environment.
Excellent time management, with the ability to handle multiple priorities. A high level of initiative, self-motivation, and self-management.

Additional Requirements

A valid driver’s license and/or access to reliable transportation, and a willingness to travel across Calgary and surrounding communities regularly for program delivery is required.
Ability to work flexible hours including daytime, evenings, and weekends is required.
This role requires a balance between client engagement, verbal communication, and computer-based work, and the ability to manage multiple and competing priorities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be a thorough list of all responsibilities, tasks, duties, knowledge, skills, and abilities required.

As a member of our frontline team, you may be exposed to emotionally charged and high-stress situations. It is essential that you demonstrate resilience, sound judgment, emotional regulation, and the ability to maintain composure and professionalism under pressure.

CMHA Calgary operates CCTV equipment on its premises for safety and security purposes. All employees may be subject to video monitoring while on site.

CMHA Calgary is a smoke-free work environment, there may be occasional exposure to second-hand smoke from designated smoking areas nearby.

APPLICATION INFORMATION

Application closing date: The posting will remain active on the website until the positions are filled.

Candidates meeting the above criteria who wish to apply for this exciting opportunity should email their cover letter and resume to Human Resources at careers@cmha.calgary.ab.ca

Please include the reference #10282026-CN in your email subject line of your application.

We thank all applicants for their interest, however, only those considered for an interview will be contacted.

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More about this job

Responsibilities

Guide individuals and families in accessing mental health, substance use, and social support services through CMHA Calgary and community organizations, and coordinate appropriate referrals. Build relationships with community partners, deliver workshops and learning sessions, represent the organization at community events, and maintain timely program data.

Requirements

Requires an undergraduate degree in a human services field and at least three years of professional experience in mental health, along with ASIST certification and experience supporting people in crisis or with suicidal ideation. Candidates should have strong collaboration, cultural competency, facilitation, communication, and organizational skills; a valid driver’s license or reliable transportation, regular travel, and flexible availability are also required.

Skills

Mental Health Support
Substance Use Support
Service Navigation
Referral Coordination
Crisis Support
Applied Suicide Intervention Skills Training (ASIST)
Community Partnership Development
Relationship Building
Cultural Competency
Workshop Facilitation
Conflict Resolution
Problem-Solving
Communication
Time Management
Microsoft Office
Zoom

Visa sponsorship

Not detected in the job text

Keywords

Mental Health
Substance Use
Community Navigation
Community Programs
Service Referrals
Resource Navigation
Crisis Support
Suicidal Ideation
Applied Suicide Intervention Skills Training (ASIST)
Non-Violent Crisis Intervention (NVCI)
CPR
First Aid
Recovery Model
Harm Reduction
Strengths-Based Empowerment
Prevention and Promotion
Community Partnerships
Workshop Facilitation
Cultural Competency
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
Zoom
Program Data Entry
Conflict Resolution
Calgary

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