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Added 29 mins ago
Assistant Store Manager (CF Rideau Centre)
Swatch
Ottawa, ON
Full-time
The Assistant Store Manager, reporting to the Store Manager, plays a key role in managing all aspects of the store's operations. This role involves driving sales through motivation and…
Added 29 mins ago
Assistant Store Manager (Toronto Eaton Centre)
Swatch
Toronto, ON
Full-time
The Assistant Store Manager, reporting to the Store Manager, plays a key role in managing all aspects of the store's operations. This role involves driving sales through motivation and…
Added 1 hour ago
Assistant Server, Library Bar (Part-Time)
Fairmont Hotels & Resorts
Toronto, ON
The Assistant Server’s focus will be to act as a support in all areas of Guest service delivery. In principle, their function will be threefold; to prepare serving stations and work areas…
Added 1 hour ago
Assistant Server, Clockwork (Part-Time)
Fairmont Hotels & Resorts
Toronto, ON
The Assistant Server’s focus will be to act as a support in all areas of Guest service delivery. In principle, their function will be threefold; to prepare serving stations and work areas…
Added 2 hours ago
restaurant assistant manager
Mr John's Real Kerala Kitchen
Brampton, ON
Full-time
Ensure health and safety regulations are followed
Added 2 hours ago
assistant manager, restaurant
La Luce Ristorante
Toronto, ON · North York, ON
Full-time
Ensure health and safety regulations are followed
Added 2 hours ago
Housekeeping Manager
Fairmont Hotels & Resorts
Toronto, ON
Full-time
…for providing the highest levels of service. The Housekeeping Manager must be highly organized and have strong communication and motivational skills that will lead to superior levels of…
Added 2 hours ago
Assistant Manager, Reign
Fairmont Hotels & Resorts
Toronto, ON
Full-time
To conduct, under the guidance of the Restaurant General Manager & Food and Beverage Director, such functions as interviewing, hiring, employee orientation, training, on the job…
Added 2 hours ago
Food & Beverage Porter (Part Time)
Fairmont Hotels & Resorts
AB · Edmonton, AB
$17.04 to $18.04 CAD / hour
Reporting to the Assistant Restaurant Manager, responsibilities and essential job functions include but are not limited to the following:
Added 2 hours ago
Assistant Server, Reign (Full-Time)
Fairmont Hotels & Resorts
Toronto, ON
Full-time
The Assistant Server’s focus will be to act as a support in all areas of Guest service delivery. In principle, their function will be threefold; to prepare serving stations and work areas…
Added 2 hours ago
Restaurant Manager - In Room Dining
Fairmont Hotels & Resorts
Banff, AB
Full-time
As the In-Room Dining Manager, you will lead one of the most personalized luxury dining experiences within Fairmont Banff Springs, ensuring every guest interaction reflects the exceptional…
Added 2 hours ago
Director of Banquets
Fairmont Hotels & Resorts
Lake Louise, AB
Full-time
At least 2 years experience as a Banquet Manager/Assistant Director of banquets
Added 2 hours ago
Restaurant General Manager - Lakeview Lounge (Contract)
Fairmont Hotels & Resorts
Lake Louise, AB
Full-time
Fairmont Chateau Lake Louise is seeking a dynamic Restaurant Manager. Reporting to the Assistant Director of Food & Beverage, this position will be responsible for the effective and…
Added 2 hours ago
Assistant Front Office Manager
Fairmont Hotels & Resorts
Jasper, AB
Full-time
We invite you to join the world of luxury hospitality at Fairmont Jasper Park Lodge, as our new Assistant Front Office Manager. As Assistant Front Office Manager you will provide engaging,…
Added 2 hours ago
Assistant Manager, Library Bar & Clockwork
Fairmont Hotels & Resorts
Toronto, ON
Full-time
Ensure all health and safety procedures and policies are adhered to by all staff and follow through with any health and safety requests made by staff
Added 2 hours ago
Assistant Chief Steward
Fairmont Hotels & Resorts
Jasper, AB
Full-time
We invite you to join the world of luxury hospitality at Fairmont Jasper Park Lodge, as our new Assistant Chief Steward. Every memorable dining experience at Fairmont Jasper Park Lodge…
Added 2 hours ago
Assistant Server, Clockwork (Part-Time)
Fairmont Hotels & Resorts
Toronto, ON
The Assistant Server’s focus will be to act as a support in all areas of Guest service delivery. In principle, their function will be threefold; to prepare serving stations and work areas…
Added 2 hours ago
Assistant Fairmont Gold Manager
Fairmont Hotels & Resorts
Banff, AB
Full-time
The Assistant Fairmont Gold Manager is a key operational leader responsible for the day-to-day leadership and execution of the complete Fairmont Gold operation. This role ensures consistent…
Added 2 hours ago
Assistant Server, Reign (Part-Time)
Fairmont Hotels & Resorts
Toronto, ON
The Assistant Server’s focus will be to act as a support in all areas of Guest service delivery. In principle, their function will be threefold; to prepare serving stations and work areas…
Added 2 hours ago
Assistant Server, Reign (Part-Time)
Fairmont Hotels & Resorts
Toronto, ON
The Assistant Server’s focus will be to act as a support in all areas of Guest service delivery. In principle, their function will be threefold; to prepare serving stations and work areas…
Added 2 hours ago
Assistant General Manager, Clockwork & Library Bar
Fairmont Hotels & Resorts
Toronto, ON
Full-time
Responsible for the ongoing day-to-day front-of-house operations of the venue. The Assistant General Manager works under the direction of the General Manager and provides leadership and…
Added 2 hours ago
Assistant Server, Reign (Part-Time)
Fairmont Hotels & Resorts
Toronto, ON
The Assistant Server’s focus will be to act as a support in all areas of Guest service delivery. In principle, their function will be threefold; to prepare serving stations and work areas…
Added 2 hours ago
Assistant Manager, In Room Dining
Fairmont Hotels & Resorts
Toronto, ON
Full-time
The Assistant In-Room Dining Manager supports the In-Room Dining Manager in the daily operation of the department, ensuring exceptional service standards, operational efficiency, and a…
Added 2 hours ago
Assistant Guest Services Manager
Fairmont Hotels & Resorts
Whistler, BC
Full-time
As the Assistant Guest Services Manager, you will lead and manage all aspects of the Guest Services department - including Valet, Bell Services, Shuttle Operations, Ski Valet, and Bike…
Added 2 hours ago
Confederation Lounge Server (Casual)
Fairmont Hotels & Resorts
AB · Edmonton, AB
$17.04 to $18.04 CAD / hour
Temporary
Reporting to the Assistant Outlets Manager, responsibilities and essential job functions include but are not limited to the following:

CMHA Calgary

Supportive Living Coordinator Fixed Term Contract

Calgary, AB, Canada

Apply by: Oct 22, 2026
Working hours: 28.5 hours per week
Posting language: English
Posted: Sep 22, 2026

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Original job description

Description

POSITION TITLE: Supportive Living Coordinator

PROGRAM: Operations

POSITION TYPE: Fixed Term Contract, October 2026 to June 3,2027

HOURS OF WORK: Part-time fixed term contract

Thursday to Saturday 1:00pm to 10:30pm ( 28.5 hours per week )

POSITION SUMMARY: The Supportive Living Coordinator plays a critical frontline role in delivering high-quality, recovery-oriented supportive housing services to individuals living with complex mental health challenges and concurrent disorders. As a primary point of contact within the home, the Coordinator provides compassionate, trauma-informed, and client-centered support to individuals experiencing mental illness, addiction, intellectual disabilities, concurrent disorders, trauma-related impacts, and other vulnerabilities.

This position requires strong crisis intervention skills, sound judgment, excellent documentation practices, and the ability to balance structure and flexibility in a dynamic residential environment. The Coordinator ensures a safe, respectful, and recovery-focused living environment while supporting clients in achieving stability, independence, and personal wellness goals.

REPORTS TO: Assistant Manager

LOCATION: Calgary

Key Service Responsibilities And Specific Accountabilities

Client-Centered Support & Service Planning

Collaborate with clients and their Recovery Alberta Clinical support teams to develop, implement, and regularly review individualized Service Plans with measurable, strengths-based goals.
Support goal attainment through hands-on coaching, teaching, modeling, and skill development related to daily living (e.g., hygiene, nutrition, medication routines, budgeting, housekeeping, scheduling, and community integration).
Deliver structured psycho-educational programming and skill-building groups as directed, including recovery education, emotional regulation, relapse prevention, life skills, and wellness planning.
Provide individual support sessions focused on goal setting, motivation, self-regulation, and problem-solving.
Collaborate with the Recovery Alberta team to participate in the interview process, creation of Individualized Service Plans, Safety plans, etc., as required.
Assist clients in identifying, accessing, and navigating community resources including but not limited to: healthcare, income supports, addiction services, vocational programs, recreation, and cultural supports.
Facilitate house meetings and promote cooperative living, conflict resolution, shared accountability, and community participation within the residence.

Crisis Intervention, De-escalation & Supportive Care

Respond to and effectively manage crisis situations using verbal de-escalation techniques, Nonviolent Crisis Intervention principles, and trauma-informed practice.
Provide supportive care for individuals exhibiting challenging behaviours related to mental illness, addiction, intellectual disabilities, trauma histories, or emotional dysregulation.
Conduct risk assessments and implement appropriate safety planning in collaboration with the team and external supports when required.
Apply a harm reduction approach in supporting clients experiencing substance use challenges, prioritizing safety, dignity, and incremental change.
Administer lifesaving interventions such as CPR, First Aid, Naloxone, and emergency response procedures as necessary.
Communicate critical incidents promptly to supervisors and complete all required follow-up documentation in accordance with agency protocols.

Documentation, Reporting & Accountability

Maintain the highest standard of documentation accuracy, timeliness, and professionalism in accordance with CMHA Calgary policies and privacy legislation.
Complete comprehensive and objective case notes, incident reports, shift change notes, logbook entries, communication updates, daily tracking logs, and accountability records.
Maintain accurate and current client files including Service Plans, Outcomes Star assessments, safety plans, and progress tracking tools.
Document behavioural observations, interventions, and outcomes clearly to support continuity of care and risk management.
Communicate proactively with team members, supervisors, and interdisciplinary partners regarding client status, emerging concerns, and service coordination.
Adhere to all internal documentation deadlines and quality standards as directed

Safety & Environment

Maintain the highest standards of physical, emotional, and psychological safety across all CMHA Calgary Supportive Living sites and homes.
Perform regular rounds and perimeter checks as instructed.
Identify, report and document environmental, behavioural, or operational risks.
Promote a culture of safety, respect, and inclusion within the home.
Perform cleaning and sanitation duties according to shift rotation and infection prevention guidelines.
Support implementation of emergency preparedness procedures and agency safety protocols.

Advocacy & Collaboration

Advocate for clients to ensure they receive adequate care, treatment, and information from community providers and CMHA services.
Liaise regularly with psychiatrists, case managers, healthcare providers, guardians, families, and community partners to ensure coordinated, wraparound support.
Support clients in establishing and maintaining peer, family, and community support networks.
Participate actively in team meetings, case consultations, and program development discussions.

Professional Practice Expectations

Apply trauma-informed practice principles in all service delivery.
Demonstrate a recovery-oriented, person-centered approach in every client interaction.
Use a harm reduction framework when supporting individuals experiencing substance use challenges.
Maintain professional boundaries and ethical conduct at all times.
Engage in ongoing learning to enhance knowledge related to complex mental health presentations, concurrent disorders, intellectual disabilities, trauma, and supportive housing best practices.

Additional Team Responsibilities And Competencies

Demonstrates deep respect, cultural humility, and non-judgmental engagement with clients, peers, families, and community partners.
Exhibits strong crisis management, emotional regulation, and resilience under pressure.
High level of initiative, accountability, and attention to detail.
Strong written and verbal communication skills.
Ability to balance structure and flexibility in a dynamic residential environment.
Works effectively both independently and collaboratively within a multidisciplinary team.
Commitment to continuous improvement and reflective practice.
Demonstrate flexibility to work across multiple program sites based on operational needs and travel between program locations as required.
Accompany clients into the community for appointments, activities, and other supportive engagements, and travel throughout the city as required, including the use of public transit when appropriate.
Contribute to the organization’s accreditation and continuous quality improvement efforts by engaging in mandatory training, adhering to accreditation standards, and supporting documentation and evaluation processes as required.

Qualifications And Skills

Bachelor of Social Work (BSW), Bachelor of Psychology, or a recognized diploma or undergraduate degree in a human services field. Equivalent education and/or experience may be considered.
Minimum of two (2) years’ experience working with individuals with mental health conditions in residential, supportive living, or skill development environments.
Demonstrated experience working with complex and concurrent disorders, including co-occurring mental health and substance use challenges.
Experience supporting individuals with intellectual disabilities, trauma histories, and behavioural complexities.
Strong crisis de-escalation skills and experience managing high-risk or emotionally charged situations.
Demonstrated commitment to the recovery model, harm reduction, and trauma-informed care.
Current Applied Suicide Intervention Skills Training (ASIST) certification.
Current First Aid and CPR certification.
Nonviolent Crisis Intervention training (or willingness to obtain).
Ability to work flexible shifts as required.

DISCLAIMER

The above statements are not intended be a thorough list of all responsibilities, additional duties and tasks may be assigned.

As a member of our frontline team, you will be exposed to emotionally charged and high-stress situations. This role involves emergency response, direct interaction with distressed individuals, behavioural crisis management, and critical incident response. You must demonstrate resilience, sound judgment, emotional regulation, and the ability to maintain composure and professionalism under pressure.

CMHA Calgary operates CCTV equipment on its premises for safety and security purposes. All employees may be subject to video monitoring while on site.

CMHA Calgary is a smoke-free work environment. However, there may be occasional exposure to secondhand smoke from designated smoking areas nearby.

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More about this job

Responsibilities

Provide person-centered, recovery-oriented support to residents with complex mental health, substance use, intellectual disability, and trauma-related needs, including coaching in daily living skills and connecting clients with community resources. Manage crises and safety planning, maintain accurate client and incident documentation, and collaborate with clinical teams, families, and community partners to support a safe and respectful home environment.

Requirements

Requires a bachelor’s degree or recognized diploma in social work, psychology, or another human services field, or equivalent education and/or experience, plus at least two years of relevant experience. Applicants must have current ASIST and First Aid/CPR certifications, strong crisis de-escalation experience, and a commitment to recovery-oriented, harm-reduction, and trauma-informed practice; Nonviolent Crisis Intervention training is required or must be obtained.

Skills

Crisis Intervention
Verbal De-escalation
Trauma-Informed Care
Recovery-Oriented Support
Harm Reduction
Service Planning
Risk Assessment
Safety Planning
Case Documentation
Client Advocacy
Community Resource Navigation
Conflict Resolution
Medication Routine Support
First Aid and CPR
Naloxone Administration
Interdisciplinary Collaboration

Visa sponsorship

Not detected in the job text

Keywords

Supportive Housing
Mental Health
Concurrent Disorders
Substance Use
Intellectual Disabilities
Trauma-Informed Practice
Recovery Model
Harm Reduction
Crisis Intervention
Nonviolent Crisis Intervention
ASIST
First Aid
CPR
Naloxone
Service Plans
Safety Plans
Outcomes Star Assessments
Risk Assessment
De-escalation
Psycho-Educational Programming
Life Skills Development
Case Notes
Incident Reports
Privacy Legislation
Community Resource Navigation
Interdisciplinary Collaboration
Infection Prevention
Accreditation

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