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Added 13 mins ago
Facilities Work Coordinator
Region of Waterloo
Kitchener, ON · Cambridge, ON
…social housing units), ensuring work meets quality standards and service timelines. Monitors and coordinates on-site service contract work. Plans and coordinates building renewal/renovation…
Added 13 mins ago
C
Project Coordinator, Facilities Management – Permanent Full-Time (1.0) / Coordonnateur ou coordonnatrice, planification des installations - poste permanente à temps plein (1,0)
CHEO
Ottawa, ON
- Full-time
The Project Coordinator position provides an exciting opportunity to deliver capital projects, on time and on budget, while meeting CHEO and client requirements. You must be self motivated,…
Added 13 mins ago
MANAGER TRANSPORTATION BUSINESS SUPPORT
City of Toronto
Toronto, ON
…compliance frameworks, technology initiatives, and operational service planning and improvement programs that support the efficient delivery of Transportation Services. As key member of the…
Added 2 hours ago
TT
Coordonnateur / Coordonnatrice de Magasin Service à la clientèle Temps plein Winners - Promenades St-Bruno
The TJX Companies, Inc.
Saint-Bruno, QC
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 2 hours ago
GE
E-Commerce Account Coordinator
Globe Electric
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- Full-time
…technologies et des idées toujours meilleurs et plus efficaces, au service de notre société…
Added 2 hours ago
EC
Selections Coordinator
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Kitchener, ON
- Full-time
This role combines client service, design coordination, organization and decision-making. The Selections Coordinator helps clients navigate choices, provides clear recommendations,…
Added 3 hours ago
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Retail Visual Merchandise Coordinator Full Time Winners/Homesense - Penticton Mall
The TJX Companies, Inc.
Penticton, BC
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 4 hours ago
AT
Recruitment Coordinator
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- Full-time
We’re looking for an enthusiastic Recruitment Coordinator to create an exceptional experience for Owner Operators, Broker Drivers, Rehires, and Transfers. In this role, you’ll be the…
Added 4 hours ago
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Sackville, NB
- Full-time
Customer Service Representative Lifemark CORE Physiotherapy & Rehabilitation Centre
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Heliskiing Transfer Coordinator ( Winter 2026- 2027)
Tyax Lodge & Heliskiing
Gold Bridge, BC
- Full-time
As a Heliskiing Transfer Coordinator, you will be ensuring the smooth daily flow of guest transfers, from pick-up in Vancouver/Whistler to arrival at our lodge. This is more than just a…
Added 4 hours ago
TC
Store Coordinator Full Time HomeSense - South Surrey
TJX Canada – Winners, Marshalls, HomeSense
Surrey, BC
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 4 hours ago
OL
Full-Time Education Coordinator
Oxford Learning Centres Inc.
AB · Edmonton, AB
- Full-time
…Edmonton Tamarack is looking for a dynamic and motivated Education Coordinator to help students find their way to a better school…
Added 4 hours ago
OL
Client Service Coordinator
Oxford Learning Centres Inc.
AB · Edmonton, AB
- Full-time
As the Client Service coordinator you participate in the centre's operations, including working with multiple people from centre staff to teachers, to parents, and of course, the students!…
Added 4 hours ago
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Chief Executive Officer
Toronto Playgrounds Baseball Association
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- Full-time
● Works closely with the Select-Rep Coordinator and Competitive Committee of the BoD
Added 4 hours ago
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Project Manager, Construction & Store Development
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Toronto, ON · Greater Toronto Area, Canada
- $80,000 to $100,000 CAD / year
- Full-time
…Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company…
Added 4 hours ago
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AI Integration and Digital Innovation Specialist
Centre de services scolaire Marguerite-Bourgeoys - CSSMB
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- Full-time
…work with rigor, collaboration, and a constant concern for service. Join a team whose work supports the success of thousands of…
Added 4 hours ago
Client Service Coordinator
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Hamilton, ON
As the Home Care Client Service Coordinator for our Hamilton Home Care Solutions Branch, you won't just schedule people - you will be the vital link between patients, families, and…
Added 5 hours ago
Project Manager, Construction and Store Development
Fire & Flower Inc.
ON
…Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company…
Added 6 hours ago
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- Full-time
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Added 8 hours ago
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Added 8 hours ago
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…Canada and is comprised of Spectrum Resource Group, Wright Tree Service of Canada, ArborCare® and CNUC of…
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Ottawa, ON
- Full-time
The Project Coordinator will manage, coordinate, and execute the project plan. Participate in the delivery of all activities and manage resources for efficiency and project profitability.…
Added 8 hours ago
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INTERMEDIATE SECRETARY (BAND 4)
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- Full-time
…Duties include providing support to the Associate Dean and Coordinator, which includes managing their calendars (coordinating meetings with the Associate Dean’s clinical secretary),…
Added 8 hours ago
CG
Dispatcher
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The Dispatcher is the operational heartbeat of our service department. You keep technicians moving, customers informed, and the schedule running efficiently. Your work directly supports our…
Added 8 hours ago
AG
Recruitment Coordinator
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- Full-time
As a Recruitment Coordinator you will support the client recruitment teams and have responsibility for candidate care and administrative support associated with a candidate’s application…

CMHA Calgary

Supportive Living Coordinator Fixed Term Contract

Calgary, AB, Canada

Apply About employer

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Job details

Apply by: Oct 22, 2026
Working hours: 28.5 hours per week
Posting language: English
Posted: Sep 22, 2026

Original job description

Description

POSITION TITLE: Supportive Living Coordinator

PROGRAM: Operations

POSITION TYPE: Fixed Term Contract, October 2026 to June 3,2027

HOURS OF WORK: Part-time fixed term contract

Thursday to Saturday 1:00pm to 10:30pm ( 28.5 hours per week )

POSITION SUMMARY: The Supportive Living Coordinator plays a critical frontline role in delivering high-quality, recovery-oriented supportive housing services to individuals living with complex mental health challenges and concurrent disorders. As a primary point of contact within the home, the Coordinator provides compassionate, trauma-informed, and client-centered support to individuals experiencing mental illness, addiction, intellectual disabilities, concurrent disorders, trauma-related impacts, and other vulnerabilities.

This position requires strong crisis intervention skills, sound judgment, excellent documentation practices, and the ability to balance structure and flexibility in a dynamic residential environment. The Coordinator ensures a safe, respectful, and recovery-focused living environment while supporting clients in achieving stability, independence, and personal wellness goals.

REPORTS TO: Assistant Manager

LOCATION: Calgary

Key Service Responsibilities And Specific Accountabilities

Client-Centered Support & Service Planning

Collaborate with clients and their Recovery Alberta Clinical support teams to develop, implement, and regularly review individualized Service Plans with measurable, strengths-based goals.
Support goal attainment through hands-on coaching, teaching, modeling, and skill development related to daily living (e.g., hygiene, nutrition, medication routines, budgeting, housekeeping, scheduling, and community integration).
Deliver structured psycho-educational programming and skill-building groups as directed, including recovery education, emotional regulation, relapse prevention, life skills, and wellness planning.
Provide individual support sessions focused on goal setting, motivation, self-regulation, and problem-solving.
Collaborate with the Recovery Alberta team to participate in the interview process, creation of Individualized Service Plans, Safety plans, etc., as required.
Assist clients in identifying, accessing, and navigating community resources including but not limited to: healthcare, income supports, addiction services, vocational programs, recreation, and cultural supports.
Facilitate house meetings and promote cooperative living, conflict resolution, shared accountability, and community participation within the residence.

Crisis Intervention, De-escalation & Supportive Care

Respond to and effectively manage crisis situations using verbal de-escalation techniques, Nonviolent Crisis Intervention principles, and trauma-informed practice.
Provide supportive care for individuals exhibiting challenging behaviours related to mental illness, addiction, intellectual disabilities, trauma histories, or emotional dysregulation.
Conduct risk assessments and implement appropriate safety planning in collaboration with the team and external supports when required.
Apply a harm reduction approach in supporting clients experiencing substance use challenges, prioritizing safety, dignity, and incremental change.
Administer lifesaving interventions such as CPR, First Aid, Naloxone, and emergency response procedures as necessary.
Communicate critical incidents promptly to supervisors and complete all required follow-up documentation in accordance with agency protocols.

Documentation, Reporting & Accountability

Maintain the highest standard of documentation accuracy, timeliness, and professionalism in accordance with CMHA Calgary policies and privacy legislation.
Complete comprehensive and objective case notes, incident reports, shift change notes, logbook entries, communication updates, daily tracking logs, and accountability records.
Maintain accurate and current client files including Service Plans, Outcomes Star assessments, safety plans, and progress tracking tools.
Document behavioural observations, interventions, and outcomes clearly to support continuity of care and risk management.
Communicate proactively with team members, supervisors, and interdisciplinary partners regarding client status, emerging concerns, and service coordination.
Adhere to all internal documentation deadlines and quality standards as directed

Safety & Environment

Maintain the highest standards of physical, emotional, and psychological safety across all CMHA Calgary Supportive Living sites and homes.
Perform regular rounds and perimeter checks as instructed.
Identify, report and document environmental, behavioural, or operational risks.
Promote a culture of safety, respect, and inclusion within the home.
Perform cleaning and sanitation duties according to shift rotation and infection prevention guidelines.
Support implementation of emergency preparedness procedures and agency safety protocols.

Advocacy & Collaboration

Advocate for clients to ensure they receive adequate care, treatment, and information from community providers and CMHA services.
Liaise regularly with psychiatrists, case managers, healthcare providers, guardians, families, and community partners to ensure coordinated, wraparound support.
Support clients in establishing and maintaining peer, family, and community support networks.
Participate actively in team meetings, case consultations, and program development discussions.

Professional Practice Expectations

Apply trauma-informed practice principles in all service delivery.
Demonstrate a recovery-oriented, person-centered approach in every client interaction.
Use a harm reduction framework when supporting individuals experiencing substance use challenges.
Maintain professional boundaries and ethical conduct at all times.
Engage in ongoing learning to enhance knowledge related to complex mental health presentations, concurrent disorders, intellectual disabilities, trauma, and supportive housing best practices.

Additional Team Responsibilities And Competencies

Demonstrates deep respect, cultural humility, and non-judgmental engagement with clients, peers, families, and community partners.
Exhibits strong crisis management, emotional regulation, and resilience under pressure.
High level of initiative, accountability, and attention to detail.
Strong written and verbal communication skills.
Ability to balance structure and flexibility in a dynamic residential environment.
Works effectively both independently and collaboratively within a multidisciplinary team.
Commitment to continuous improvement and reflective practice.
Demonstrate flexibility to work across multiple program sites based on operational needs and travel between program locations as required.
Accompany clients into the community for appointments, activities, and other supportive engagements, and travel throughout the city as required, including the use of public transit when appropriate.
Contribute to the organization’s accreditation and continuous quality improvement efforts by engaging in mandatory training, adhering to accreditation standards, and supporting documentation and evaluation processes as required.

Qualifications And Skills

Bachelor of Social Work (BSW), Bachelor of Psychology, or a recognized diploma or undergraduate degree in a human services field. Equivalent education and/or experience may be considered.
Minimum of two (2) years’ experience working with individuals with mental health conditions in residential, supportive living, or skill development environments.
Demonstrated experience working with complex and concurrent disorders, including co-occurring mental health and substance use challenges.
Experience supporting individuals with intellectual disabilities, trauma histories, and behavioural complexities.
Strong crisis de-escalation skills and experience managing high-risk or emotionally charged situations.
Demonstrated commitment to the recovery model, harm reduction, and trauma-informed care.
Current Applied Suicide Intervention Skills Training (ASIST) certification.
Current First Aid and CPR certification.
Nonviolent Crisis Intervention training (or willingness to obtain).
Ability to work flexible shifts as required.

DISCLAIMER

The above statements are not intended be a thorough list of all responsibilities, additional duties and tasks may be assigned.

As a member of our frontline team, you will be exposed to emotionally charged and high-stress situations. This role involves emergency response, direct interaction with distressed individuals, behavioural crisis management, and critical incident response. You must demonstrate resilience, sound judgment, emotional regulation, and the ability to maintain composure and professionalism under pressure.

CMHA Calgary operates CCTV equipment on its premises for safety and security purposes. All employees may be subject to video monitoring while on site.

CMHA Calgary is a smoke-free work environment. However, there may be occasional exposure to secondhand smoke from designated smoking areas nearby.

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More about this job

Responsibilities

Provide recovery-oriented, trauma-informed support to residents with complex mental health, substance use, intellectual disability, and trauma-related needs, including coaching in daily living skills and helping clients pursue individualized goals. Manage crises and safety planning, maintain accurate client records, coordinate with clinical and community partners, and help maintain a safe and respectful residential environment.

Requirements

A bachelor’s degree in social work or psychology, or a recognized diploma or undergraduate degree in a human services field, is required; equivalent education or experience may be considered. Applicants need at least two years of relevant experience, current ASIST and First Aid/CPR certifications, strong crisis de-escalation skills, and a commitment to recovery-oriented, harm-reduction, and trauma-informed practice; Nonviolent Crisis Intervention training is required or must be obtained.

Skills

Crisis Intervention
Verbal De-escalation
Trauma-Informed Care
Recovery-Oriented Support
Harm Reduction
Service Planning
Case Documentation
Risk Assessment
Safety Planning
Client Advocacy
Life Skills Coaching
Conflict Resolution
Interdisciplinary Collaboration
First Aid and CPR
ASIST
Nonviolent Crisis Intervention

Visa sponsorship

Not detected in the job text

Keywords

Supportive Housing
Mental Health
Concurrent Disorders
Substance Use
Intellectual Disabilities
Trauma-Informed Practice
Recovery Model
Harm Reduction
Crisis Intervention
Verbal De-escalation
Nonviolent Crisis Intervention
ASIST
First Aid
CPR
Naloxone
Service Plans
Safety Plans
Risk Assessment
Outcomes Star Assessments
Case Notes
Incident Reports
Life Skills Development
Psycho-Educational Programming
Community Integration
Conflict Resolution
Interdisciplinary Collaboration
Privacy Legislation
Infection Prevention
Accreditation

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