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Added 3 mins ago
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CMHA Calgary

Team Lead – Safe At Home: Coordinated Hoarding Prevention and Early Intervention

Calgary, AB, Canada

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Job details

Experience: Minimum 5 years’ experience in mental health, housing stability, or complex needs case management, with at least 2 years in a supervisory or leadership role.
Working hours: 35 hours per week
Posting language: English
Posted: Sep 28, 2026

Original job description

Description

POSITION TITLE: Team Lead – Safe At Home: Coordinated Hoarding Prevention and Early Intervention

PROGRAM: Community Care and Peer Initiatives – Canadian Mental Health Association (CMHA) Calgary Region

POSITION TYPE: Full-Time; Temporary Contract Ending in May 25, 2027

HOURS OF WORK: 35 hours per week; Occasional evenings or weekend work may also be required

POSITION SUMMARY: The Team Lead will oversee the planning, coordination, and delivery of the Safe At Home project, a two-year pilot designed to prevent and address hoarding behaviours through early intervention and housing stability supports. This role will lead a centralized, specialized Hoarding Team responsible for intake, assessment, case coordination, and navigation support for individuals experiencing hoarding behaviours, while also building sector-wide capacity through training, collaboration, and advocacy.

The Team Lead will ensure cohesive service delivery across partner agencies, supervise staff and Peer Support Workers, manage data and evaluation requirements, and lead knowledge mobilization activities including training events and a Community Symposium. The role requires a balance of community mental health care knowledge, housing expertise, systems navigation, and leadership in cross-sector collaboration.

REPORTS TO: Program Manager, Community Care and Peer Initiatives

LOCATION: Calgary, Alberta - Hybrid, with travel to community sites as required

Key Service Responsibilities And Specific Accountabilities

Program Leadership & Coordination

Lead and operationalize the Safe At Home pilot project in alignment with project goals, funder requirements, and organizational priorities.
Provide supervision, coaching, and support to project staff and Peer Support Workers.
Coordinate intake, assessment, referrals, case monitoring, and follow-up with partner agency tenants.
Develop and implement coordinated case conferencing and eviction prevention strategies with partner agencies.
Ensure consistent, trauma-informed, and culturally responsive practices across the project team.

Community Navigation & Direct Support

Oversee delivery of individualized support services, including community navigation, appointment accompaniment, and linkage to programs and natural supports.
Support early intervention strategies to protect, preserve, and enhance housing stability for clients.
Promote tenant voice and empowerment through Peer Support integration.

Collaboration & Capacity Building

Act as primary liaison among partnered agencies, municipal representatives, and allied professionals to ensure a coordinated, cohesive system response.
Organize and deliver select training opportunities for agency staff, community partners, and professionals.
Advocate for increased community awareness, prevention strategies, and systemic improvements in addressing hoarding behaviours.
Support the design, planning, and coordination of a Community Symposium to share learning and build collective capacity.

Data, Evaluation & Reporting

Maintain oversight of data collection, database management, and reporting for project outcomes.
Track service delivery, client outcomes, and sector engagement to inform evaluation and continuous improvement.
Prepare timely reports for funders, management, and stakeholders.

Qualifications

Post-secondary degree in Social Work, Psychology, Nursing, or a related human services field (or equivalent combination of education and experience).
Minimum 5 years’ experience in mental health, housing stability, or complex needs case management, with at least 2 years in a supervisory or leadership role.
Demonstrated knowledge of hoarding behaviours, harm reduction, trauma-informed practice, and eviction prevention strategies.
Strong skills in cross-sector collaboration, community development, and systems navigation.
Experience in program development, evaluation, and report writing.
Exceptional communication and facilitation skills, with the ability to engage diverse stakeholders.
Proficiency in database management, Microsoft Office Suite, and virtual collaboration tools.

ASSETS

Experience leading Peer Support Workers and integrating lived experience perspectives.
Knowledge of housing systems, tenancy legislation, and municipal housing supports.
Background in training facilitation, workshop design, or knowledge mobilization.
Familiarity with the nonprofit sector and government/community funding environments.
Fluency in additional languages or demonstrated experience working with culturally diverse communities.

WORKING CONDITIONS

Primarily office-based with frequent community and partner agency visits.
Occasional evening or weekend work to accommodate community training, events, or urgent client needs.
Travel within Calgary required; valid driver’s license and reliable vehicle an asset.

DISCLAIMER

The above statements are not intended be a thorough list of all responsibilities, additional duties and tasks may be assigned.

As a member of our frontline team, you will be exposed to emotionally charged and high-stress situations. Your role may involve supporting staff responding to crises, interacting with distressed individuals, and assisting in the management of critical incidents. It is essential that you demonstrate resilience, sound judgment, emotional regulation, stress tolerance, and the ability to maintain composure under pressure.

CMHA Calgary operates CCTV equipment on its premises for safety and security purposes. All employees may be subject to video monitoring while on site.

CMHA Calgary is a smoke-free work environment. However, there may be occasional exposure to secondhand smoke from designated smoking areas nearby.

APPLICATION INFORMATION

Application closing date: The posting will remain active on the website until the positions are filled.

Candidates meeting the above criteria who wish to apply for this exciting opportunity should email their cover letter and resume to Human Resources at careers@cmha.calgary.ab.ca

Please include the reference #28092026 in your email subject line of your application.

We thank all applicants for their interest, however, only those considered for an interview will be contacted.

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More about this job

Responsibilities

Lead and coordinate the Safe At Home pilot, including supervising staff and Peer Support Workers and overseeing intake, assessment, case coordination, housing stability supports, and eviction prevention. Build collaboration and capacity across partner agencies, deliver training and knowledge-sharing activities, and oversee project data, evaluation, and reporting.

Requirements

Requires a post-secondary degree in social work, psychology, nursing, or a related human services field, or an equivalent combination of education and experience, plus at least five years of relevant experience and two years in a leadership role. Candidates need knowledge of hoarding behaviours, trauma-informed practice, harm reduction, and eviction prevention, along with strong collaboration, communication, program evaluation, and database skills.

Skills

Program Leadership
Staff Supervision
Case Management
Hoarding Prevention
Housing Stability
Community Navigation
Cross-Sector Collaboration
Systems Navigation
Trauma-Informed Practice
Harm Reduction
Eviction Prevention
Peer Support Integration
Program Evaluation
Data Management
Report Writing
Facilitation

Visa sponsorship

Not detected in the job text

Keywords

Hoarding Prevention
Early Intervention
Housing Stability
Mental Health
Community Care
Case Management
Intake
Assessment
Case Coordination
Community Navigation
Eviction Prevention
Harm Reduction
Trauma-Informed Practice
Culturally Responsive Practice
Peer Support
Cross-Sector Collaboration
Community Development
Systems Navigation
Program Development
Program Evaluation
Data Collection
Database Management
Microsoft Office Suite
Virtual Collaboration Tools
Training Facilitation
Knowledge Mobilization
Tenancy Legislation
Municipal Housing Supports
Report Writing

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