Coordinator, Community Education and Training

Identifying Information 

Organization Summary

The Canadian Mental Health Association – Edmonton Region (CMHA Edmonton) is a community-based organization dedicated to strengthening mental health and wellbeing for all. Guided by its mission to advance a coordinated and effective system of community mental health and suicide prevention programs and services, CMHA Edmonton delivers a broad range of supports, including crisis response, navigation services, housing services, peer and family programs, and community-based initiatives. The organization is committed to person-centered service delivery, collaboration, lived-experience leadership, and continuous improvement in support of meaningful and lasting community impact.

 Program Area Summary

CMHA Edmonton’s Community Programs and Strategies area offers community mental health programs grounded in lived experience. The Community Programs and Strategies team, which includes many peers (people with lived experience), co-designs and co-facilitates recovery-oriented education and services that support mental health, housing stability, and social inclusion. The Community Programs and Strategies team also co-develops innovative community-based research, system-change initiatives, and peer-led evaluation through strong partnerships to improve outcomes for individuals and communities across Edmonton.

 Role Summary 

The Coordinator, Mental Health Education and Training supports the planning, coordination, and delivery of community-based mental health education, Recovery College, and peer-led programming. The role contributes to the development and delivery of engaging, recovery-oriented learning experiences that promote hope, empowerment, connection, and self-determined recovery, while strengthening individuals, peer networks, and communities.

The Coordinator oversees the scheduling and coordination of facilitators, program participants, clients, and community partners, helping to create an inclusive, strengths-focused, and peer-based environment. The role supports community outreach, stakeholder engagement, partnership development, and initiatives that foster stronger, more connected communities through mental health education, peer support, and recovery-oriented programming.

In addition to program coordination, the Coordinator provides a range of administrative and operational support, including billing and invoicing, processing purchases and transactions with clients and community partners, ordering and maintaining program supplies and inventory, and ensuring accurate and timely financial and administrative records. The Coordinator also assists with the administration, maintenance, and monitoring of contracts and agreements with third-party vendors, service providers, and contractors, supporting effective communication, documentation, and compliance with organizational requirements.

Working collaboratively with internal teams, peer facilitators, clients, vendors, contractors, and external partners, the Coordinator helps ensure programs and services are well organized, accessible, responsive, and aligned with organizational goals, operational requirements, and recovery-oriented practice.

Key Responsibilities

Accountable for supporting the effective coordination and delivery of community education programming, ensuring alignment with recovery-oriented and peer support principles.

Program Administration

• Respond to program inquiries and maintain accurate program records, manuals, files, and SharePoint resources.
• Process invoices, reimbursements, and financial documentation, and support departmental reporting and data tracking.

Logistics & Coordination

• Coordinate scheduling, facilities, virtual platforms, technical requirements, materials, and session logistics for Recovery College and Stronger Communities.
• Maintain program calendars, participant records, training resources, and facilitator contracts.
• Troubleshoot operational issues and support program delivery, meetings, and organizational activities.

Marketing & Promotion

• Support website updates, course catalogues, promotional materials, and digital marketing.
• Collaborate with Communications and Fund Development to promote programs, engage community partners, and support revenue generation.

Registration & Evaluation

• Coordinate registration, intake, payments, attendance, certificates, and participant records.
• Support payment reconciliation, process improvements, and automation.
• Collect and review participant feedback to support program evaluation and continuous improvement.

Community & Stakeholder Engagement

• Build and maintain relationships with community partners and stakeholders to support program awareness, participation, and organizational priorities.

• Perform other duties as assigned within the scope of the role.

Required Qualifications/Experience

• Post-secondary Diploma or Degree in a related Human Services field.
• Minimum of two (2) years of related experience, preferably in a peer support or community-based environment.
• Lived experience with mental health or addiction challenges, or as a caregiver supporting individuals with these challenges.
• Demonstrated understanding of recovery-oriented practice, peer support principles, and strengths-based approaches.
• Ability to obtain and maintain a clear Police Information Check (with Vulnerable Sector Check) and Intervention Record Check. 

Preferred Qualifications/Experience 
 

• Completion of Peer Support Training is considered an asset.
• MHFA (Mental Health First Aid), and ASIST (Applied Suicide Intervention Skills Training) training is considered an asset.

Core Competencies 

• Relationship Building & Collaboration: Builds respectful, collaborative relationships with participants, staff, facilitators, and community partners.
• Communication & Engagement: Communicates clearly and professionally with diverse participants and stakeholders, adapting to their needs.
• Program Coordination & Organization: Manages scheduling, logistics, registration, payments, and administrative processes with accuracy and attention to detail.
• Community Awareness & Inclusion: Supports inclusive, accessible programming for diverse and underserved populations.
• Adaptability & Problem-Solving: Responds effectively to changing needs and challenges in fast-paced, multi-program environments.
• Systems & Continuous Improvement: Uses and improves systems and processes to enhance program delivery and efficiency.

Skills & Abilities

• Strong interpersonal, verbal, and written communication skills.
• Ability to build trust, set boundaries, and respond effectively to challenging or sensitive situations.
• Demonstrated understanding of mental health, addiction, recovery, and crisis response principles.
• Ability to work both independently and collaboratively within a team environment.

• Strong organizational, time management, and problem-solving skills.

• Proficiency in Microsoft Office and ability to learn new systems and technologies.
• Ability to effectively engage with the public and community partners while maintaining positive relationships.

 Key Performance Indicators (KPIs)

Performance in this role is measured across the following core areas. Specific targets and benchmarks will be established in alignment with program and operational goals.

• Support Program Delivery:
   Ensure Community Education sessions and Recovery College, Peer College, and Stronger Communities programming are well-coordinated, prepared, and delivered as scheduled.
• Maintain Administrative Accuracy:
   Ensure schedules, participant records, and program data are accurate, current, and completed in a timely manner.
• Enhance Participant Experience:
   Contribute to a positive, respectful, and empowering environment that supports participant engagement and satisfaction.
• Strengthen Community Engagement:
   Support relationship-building with community partners and contribute to outreach and engagement initiatives.
• Contribute to Team Effectiveness:
   Actively support team operations through collaboration, coverage, and participation in meetings and training.

Working Conditions 

• Work is performed in a contact center and/or office environment, with extended periods of sitting and computer use.
• Regular use of technology, including telephony systems, databases, and multiple software platforms, is required.
• The role involves frequent interaction with individuals experiencing stress, crisis, or complex personal situations, requiring emotional resilience and professionalism.
• Work will be performed on a shift basis, Monday to Friday, from 8:30 am – 4:30 pm. 
• Occasional participation in meetings, training sessions, or community events may be required.