Maintenance Technician Team Lead

Identifying Information 

Organization Summary

Canadian Mental Health Association – Edmonton Region (CMHA Edmonton) is a community-based organization dedicated to strengthening mental health and wellbeing for all. Guided by its mission to advance a coordinated and effective system of community mental health and suicide prevention programs and services, CMHA Edmonton delivers a broad range of supports, including crisis response, navigation services, housing services, peer and family programs, and community-based initiatives. The organization is committed to person-centred service delivery, collaboration, lived-experience leadership, and continuous improvement in support of meaningful and lasting community impact.

Program Area Summary

At CMHA Edmonton, Human Resources, Operations, and Facilities & Housing play a vital role in making compassionate, high-quality mental health services possible. These functions support the people, systems, and spaces that help our organization thrive and enable meaningful impact in the community. From fostering a strong workplace culture, to strengthening day-to-day operations, to helping ensure safe and welcoming environments, this work contributes directly to our mission and to the well-being of the people we serve. Joining this team means being part of an organization that is committed to care, connection, and positive community change.

Role Summary

Reporting to the Senior Manager, Facilities and Housing Services, the Maintenance Technician Team Lead coordinates preventive and corrective maintenance building operation and general site upkeep across assigned CMHA -Edmonton facilities. The role provides day -to day supervision and technical support to maintenance staff; prioritizes work orders, regulatory, OHS requirements and supports the development and consistent implementation organization’s asset management strategy. The Team Lead performs maintenance within their qualifications, engages and oversees approved contactors for specialized repairs and maintains accurate service inspection and asset records. Responsibilities include urgent housekeeping and seasonal grounds maintenance including snow removal, ice control and responding to after-hour emergencies as required.

Key Responsibilities

Coordinates preventative and corrective maintenance building operation and general site upkeep across CMHA Edmonton facilities.

Maintenance & Repairs

• Plan, coordinate and carry out building maintenance, repairs, inspections and interior/exterior grounds upkeep across assigned facilities
• Plan assign and monitor preventive and corrective using work orders, inspection schedules and equipment service histories; verify completion and track outstanding deficiencies.
• Purchase and distribute maintenance materials, supplies and equipment within approved departmental budgets: maintain appropriate stock levels and records 

• Perform minor electrical and plumbing maintenance within competency and applicable regulatory requirements; refer regulated or specialized work to qualified trades
• Assess operational risks, diagnose building-system deficiencies, distinguish routine repairs from major interventions, assign corrective actions and escalate urgent safety, service or capital issues.

Contractor Coordination

• Scope and coordinate approved contractor work, review quotations, monitor quality, safety, schedules and approved costs and document service outcomes and deficiencies

Building Upkeep & Cleanliness

• Maintain clean, safe and presentable interior and exterior common areas, coordinate urgent janitorial duties and seasonal snow removal, salting and sanding

• Perform light janitorial duties as required to support overall building maintenance.

Health, Safety & Compliance

• Participate in the CMHA-Edmonton Joint Health and Safety Committee and apply safe work procedures, including hazard assessments and appropriate controls when working around boilers, chillers, make-up air units, machinery, chemicals and snow-removal equipment
• Respond to after-hours building maintenance emergencies, including evenings and weekends, as required.
• Coordinate inspections and maintenance of building heating, ventilation, cooling, pumps, controls, emergency equipment and other critical systems to support safe, reliable operations
• Monitor maintenance spending against approved budgets; flag variances, evaluate repair-versus-replacement options and recommend cost-effective improvements
• Maintain daily operational and safety logs, work-order records and concise reports on equipment performance, maintenance activities, recurring failures and compliance concerns

Supervision

• Lead and supervise maintenance staff across assigned facilities and housing sites, allocate work, review performance, coordinate coverage and promote service quality and accountability
• Assist with maintenance staff recruitment, interviews, selection and onboarding as requested Support a housing environment that is sensitive to individuals experiencing mental health challenges.

• Collaborate with housing operations, program staff and external service providers to schedule work with minimal disruption to residents and services

Required Qualifications/Experience

• 4^th Class Power Engineering certification. Or successful completion of the Maintenance Management Professional Certificate program (MMP) with a minimum of 5-7 years of progressive maintenance experience in commercial buildings or multi-residential facilities
• Working knowledge of HVAC and building automation controls, boilers chillers, pumps, plumbing, electrical, life-safety systems and ability to recognize work requiring qualified trades
• Demonstrated ability to comply with applicable OHS requirements, building codes, fire codes and public health standards 
• Valid AB Class 5 Driver’s License, access to a reliable vehicle with $2M in automobile liability insurance
• Ability to obtain and maintain a clear Police Information Check with a Vulnerable Sector Check and an Intervention Record Check

Preferred Qualifications/Experience

• Valid Safety Certifications (e.g. WHIMIS, First AID, Lockout/Tagout, Fall Protection) are assets

Core Competencies 

• Building Maintenance: Demonstrates strong knowledge of preventative maintenance processes in plumbing, electrical and safe operation of power tools and motorized equipment.
• Attention to Detail & Accuracy: Maintains records, documentation, and reporting with a high level of accuracy.
• Communication & Client Service: Communicates effectively and professionally with program members, volunteers, staff, tenants and stakeholders.
• Problem-Solving & Judgment: Applies sound judgment in assessing situations, resolving emergent issues, and escalating concerns appropriately.
• Organization & Time Management: Effectively manages competing priorities, deadlines, and team responsibilities.
• Relationship Building: Builds respectful and professional relationships with staff members, tenants, community partners, and internal stakeholders.
• Compliance & Accountability: Ensures adherence to policies, procedures, and applicable legislation.

Skills & Abilities

• Demonstrated competence in preventive and corrective maintenance of large commercial buildings and associated building systems
• Strong practical knowledge of mechanical, electrical, HVAC and plumbing systems, with sound judgment on when to engage licensed trades
• Ability to organize work, supervise staff, prioritize competing demands and manage maintenance activities within an approved budget
• Strong troubleshooting, technical reporting, operational judgement, team leadership, conflict resolution, stakeholder communication and accurate recordkeeping skills
• Working knowledge of applicable Alberta building and fire codes, occupational health and safety legislation, and public health requirements
• Awareness of mental health, mental illness, recovery-oriented practice, crisis intervention and appropriate information and referral services
• Proficiency with building access and key-control systems, surveillance equipment, computers and mobile devices, and Microsoft Office, Teams, SharePoint and Outlook
• Ability to work independently and collaboratively with colleagues, residents, community members, volunteers and visitors
• Ability to perform physical duties indoors and outdoors in varying weather conditions
• Availability to respond to after-hours emergencies, including evenings and weekends, as required.

Key Performance Indicators (KPIs)

Performance in this role is measured across the following core areas. Specific targets and benchmarks will be established in alignment with program and operational goals.

• Maintain Accurate Maintenance Records:
   Ensure all daily, weekly, monthly and annual testing is completed and documented.
• Coordinate Effective Maintenance Timelines:
   Support timely and efficient scheduling of work with contractors, staff and unit turnover processes.
• Support Team to Deliver Responsive Client Service and Positive Customer Experience:
   Ensure maintenance issues are addressed efficiently and to a high standard of quality.
• Ensure Compliance & Reporting Accuracy:
   Complete required reports and maintain compliance with legislation, policies, and program requirements.
• Support Financial & Administrative Accuracy:
   Ensure quotations and requisitions for invoices are coded and processed on time.
• Contribute to Facilities & Operations Effectiveness:
   Identify and support improvements to processes, systems, and service delivery within Facilities & Housing Services.

Working Conditions

• Work is performed in residential apartment settings with periods of manual labour with computer use.
• Regular use of power tools and motorized equipment, technology, including telephone systems, databases, multiple software platforms and ability to lift 50lbs is required.
• The role involves frequent interaction with individuals experiencing stress, crisis, or complex personal situations, requiring emotional resilience and professionalism.
• Work may be performed on a shift basis, including evenings, weekends, and statutory holidays, in alignment with 24/7 service delivery requirements. (Emergency on-call)
• Participation in meetings, training sessions, or community events may be required.
• Travel between sites, suppliers and main office is required.