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Added 9 mins ago
CO
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- Full-time
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MC
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Bilingual Customer Support Representative, BMO Insurance
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Facility Condition: Maintains the store facility’s condition and equipment to Company and/or brand standards by cleaning and performing a variety of general housekeeping duties:

Registered Practical Nurse - ACTT-SW

ON, Canada

Salary Range RPN: $56,444-$68,492 per annum *Candidate experience will be considered when determining the starting salary. · Full-time

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Job details

Pay: Salary Range RPN: $56,444-$68,492 per annum *Candidate experience will be considered when determining the starting salary.
Job type: Full-time
Apply by: Nov 17, 2026
Working hours: 35 Hours per Week
Posting language: English
Posted: Nov 4, 2026

Original job description

Why work for CMHA York Region?

We deliver quality mental health and addictions services that promote recovery and health, and end stigma.

Our Values:

Responsive to the needs of our clients, their families, and our communities
Respectful in how we meet the needs of our clients and staff in each interaction
Committed to delivering the highest quality of care, every time
Innovative in our approach to meeting our clients’ and communities’ needs
Inclusive in how we work and serve our clients

Team Values:

We create belonging
We build better
We deliver

We offer an inclusive, innovative, and high-performance work culture that helps us deliver transformational impact. The organization cares about the growth, safety and well-being of employees and offers:

Competitive Total Compensation (including salary, benefits, pension)
- HOOPP (Healthcare of Ontario Pension Plan)
- Comprehensive Health Benefits

Learn more about us by visiting: https://cmha-yr.on.ca/careers/

We are hiring a Registered Practical Nurse to work on our Assertive Community Transition Team (ACTT-SW), South West program.

Closing Date: November 17, 2026

Position: 1-year contract, full-time. 35 Hours per Week, Evening Hours and Weekends may be required

Benefits: Health & Dental, Healthcare of Ontario Pension Plan (HOOPP). Generous paid time off including vacation, sick, and personal days.

Salary Range RPN: $56,444-$68,492 per annum *Candidate experience will be considered when determining the starting salary.

Reason for Posting: An existing vacancy.

Location: The CMHA home office for this role is Vaughan, located at 8271 Keele St Unit 2, Vaughan, ON L4K 1Z1 with some community visits located in Vaughan.

Program Profile:

Assertive Community Treatment Team (ACTT) - The Registered Practical Nurse works with clients 16 years of age and older who are experiencing significant challenges with activities of daily living, and functioning across all domains – health, educational, vocational, emotional, social, recreational, and financial as a result of serious and persistent mental illness.

In collaboration with the ACT team, the RPN is responsible for the management and administration of medication within their scope of practice and in consultation with the attending ACTT psychiatrist. The RPN/RN works collaboratively with other team members, sharing shift management responsibilities.

Job Profile:

The RPN conducts mental and physical health assessments, develops plans, coordinates and provides treatment and rehabilitation, as well as professional support. In collaboration with their team, the RPN conducts mental and physical health assessments and makes referrals to community resources including community physicians. Using an Empowerment/Recovery approach, the RPN provides support, assistance, counselling, referrals, and education to clients, and with their permission, their families.

The RPN will also work closely with the clinic psychiatrist to monitor and provide follow-up care for clients who are transitioning out of services.

Requirements:

Licensed Registered Practical Nurse (Dipl. N.).
Member in good standing with the Ontario College of Nurses; cannot be in the qualifying stages.
Four or more years experience as an RPN, preferably in a mental health setting.
Excellent health assessment skills, sound clinical judgment and diagnostic skills.
A second language of Italian, Russian, Mandarin, Hebrew and/ or Spanish is preferred. These represent most predominant languages understood by Vaughan residents.
Knowledge of the Ontario Mental Health Act, mental health reform principles, the Substitute Decisions Act, the Health Care Consent Act and PHIPA requirements.
Ability to apply Recovery principles and empowerment-oriented philosophies and practices in work with clients.
A valid Canadian driver’s license, a minimum $1,000,000 third-party liability insurance
A satisfactory Vulnerable Sector Screening (Police Check).

Expectations and Duties:

Anticipates, understands, and responds to the needs of internal and external clients within organizational parameters in order to meet or exceed their expectations.
Demonstrates extensive knowledge of mental health and mental illness, including dual diagnosis, mental health symptoms, presentation and intervention.
Carry a caseload of ACT clients and provide comprehensive case management services, including coordinating care, developing individualized treatment plans, monitoring progress, and connecting clients with community resources to support recovery and independence
Establishes a collaborative partnership with clients, and with their permission, their families, that fosters independence, self-determination, competence and hope, by employing empowerment/Recovery approaches
Is familiar with signs and symptoms of trauma in clients and is able to respond appropriately in making referrals and providing short-term assistance to clients to help them to manage these symptoms.
Assists clients in developing individual empowerment plans that include discussion of their strengths and needs, setting of long and short term goals, establishing methods to address the goals, and creating target dates.

The statements above are intended to describe the general nature and level of work being performed by an individual assigned to the job. This information is not constructed to be an exhaustive list of responsibilities, duties and skills required of personnel in the job.

This position reports to and is supervised by Manager, People and Teams.

Working Conditions: Hybrid setting with an average of 3 days in-office and 2 days remote. Remote days include either working from home, community settings, meetings at client homes, and travel with clients.

Disclaimer: In keeping with mental health reform, best practices, funding, and direction, this position may later require knowledge, skills, abilities, and working conditions not noted here.

To request this posting in an alternate format or to request an accommodation in the application process, email AODA@cmha-yr.on.ca.

Application Procedure: If you are interested in this opportunity, please visit https://cmha-yr.on.ca/careers/ and search for Registered Practical Nurse, click on the “Apply Now” button, and proceed to upload your cover letter and resume.

Complete the application form and submit the following:

Cover letter with 300 words or less which tells us why you want the role and why you should be considered for this position. (PDF or Word document)
Resume (PDF or Word document) (applications received without a Resume attached will not be considered).

CMHA-YRSS is dedicated to promoting employment equity and dismantling obstacles to employment for marginalized communities. CMHA-YRSS supports the journey to mental wellness, and we welcome applicants with lived experience of mental illness. In acknowledgment of the systemic underrepresentation faced by Black, Indigenous, racialized peoples, and those living with disabilities, this opportunity has been developed based on the special program provisions of the Ontario Human Rights Code. We therefore extend invitations for applications from the following groups:

Racialized Persons
Indigenous Persons
Persons living with Disabilities

While we thank all candidates for their interest, only those selected for an interview will be contacted.

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More about this job

Responsibilities

Conduct mental and physical health assessments, manage and administer medication within the scope of practice, and provide treatment, rehabilitation, and follow-up care in collaboration with the ACT team and psychiatrist. Manage a caseload by coordinating services, developing individualized recovery and empowerment plans, monitoring progress, and connecting clients and their families with community resources.

Requirements

Requires a Practical Nursing diploma and current good-standing registration with the College of Nurses of Ontario, plus at least four years of RPN experience, preferably in mental health. Candidates need strong assessment, clinical judgment, and diagnostic skills; knowledge of relevant Ontario mental health and privacy legislation; a valid Canadian driver's licence and required insurance; and a satisfactory Vulnerable Sector Screening.

Skills

Mental And Physical Health Assessment
Clinical Judgment
Medication Management
Medication Administration
Case Management
Treatment Planning
Care Coordination
Mental Health Nursing
Community Referrals
Recovery-Oriented Care
Client Empowerment
Counselling
Trauma-Informed Support
Knowledge Of Mental Health Legislation
Diagnostic Skills
Client And Family Education

Benefits

Health And Dental Benefits
Healthcare Of Ontario Pension Plan
Paid Vacation
Paid Sick Leave
Paid Personal Days

Visa sponsorship

Not detected in the job text

Keywords

Registered Practical Nurse
Practical Nursing Diploma
College Of Nurses Of Ontario
Assertive Community Treatment Team
Mental Health
Serious And Persistent Mental Illness
Medication Management
Medication Administration
Mental Health Assessment
Physical Health Assessment
Case Management
Individualized Treatment Plans
Care Coordination
Recovery Principles
Empowerment Approach
Trauma-Informed Support
Community Resources
Ontario Mental Health Act
Substitute Decisions Act
Health Care Consent Act
PHIPA
Vulnerable Sector Screening
Client Education
Community Physicians
HOOPP

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