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Added 8 mins ago
V
Conseiller(ère) aux ventes / Sales Consultant
Vanderlande
Quebec, QC
- Full-time
Identifier les besoins d’automatisation du client ainsi que les exigences de processus correspondantes.
Added 8 mins ago
Associate Director OR Senior Manager - Data Strategy & Data-Enabled Solutions - Vancouver
EY
Vancouver, BC
EY’s Canada Tax & Law Technology Group (CTTG) is seeking an experienced Associate Director / Senior Manager, Data Strategy & Data-Enabled Solutions to help define and scale our data…
Added 9 mins ago
XT
Chauffeur Classe 1
XTL TRANSPORT INC.
Longueuil, QC · Saint-Hubert, QC
- Full-time
Permis de conduire de classe 1 valide - obligatoire · Hours: Start between 14:00 and 15:00 AM, 10-12 hour shifts
Added 9 mins ago
WI
Site Manager
Waiward Industrial
Kitimat, BC
- Full-time
Shift: Day Shift
Added 9 mins ago
WM
Sr. Account Manager, Commercial Lines
Wilson M. Beck Insurance Alberta
Calgary, AB
- Full-time
We are currently looking for a Senior Account Manager to join our team in our Calgary office. You will collaborate with Account Producer(s)/Marketer(s) regarding client needs and recommend…
Added 24 mins ago
Senior Specialist, Client Relations
CMHC - SCHL
Toronto, ON · Ottawa, ON · Montreal, QC · Vancouver, BC · Halifax, NS · Calgary, AB
Join the Insurance Business Development team, in the Senior Specialist, Client Relations position. In this role, you will draw on your extensive knowledge of homeowner mortgage loan…
Added 24 mins ago
Bilingual Senior Specialist, Client Relations
CMHC - SCHL
Toronto, ON · Ottawa, ON · Montreal, QC
Join the Insurance Business Development team, in the Senior Specialist, Client Relations position. In this role, you will draw on your extensive knowledge of homeowner mortgage loan…
Added 24 mins ago
MN
Project Manager
Modern Niagara
Burnaby, BC
- Full-time
Ensure Modern Niagara's commitment to safety, quality, and client service is reflected throughout project execution.
Added 24 mins ago
CF
Personal Trainer
Crunch Fitness Canada
Winnipeg, MB
- $25 to $40 CAD / hour
- Full-time
Inclusive Company Culture: Refer-a-friend incentives, free uniforms, manager-of-the-month perks, seminars, conferences, and team-building events (including lunches, dinners, and workouts),…
Added 24 mins ago
T
Commercial Credit Analyst
TD
Calgary, AB
- Full-time
Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of…
Added 24 mins ago
T
Personal Banker- Lévis, South Shore of Quebec City
TD
Levis, QC
- Full-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 24 mins ago
T
Customer Experience Associate - Cantonese and/or Mandarin Language Skills an Asset
TD
Vancouver, BC
- Part-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 24 mins ago
HE
Sales Manager
Hotel Equities Group, LLC
Vancouver, BC
- Full-time
…for guests and associates, we'd love to meet you. As Sales Manager, you'll play an important role in supporting hotel operations, delivering exceptional service, and helping our team…
Added 24 mins ago
U-
Project Manager
Uplux - Division of Plas-Tech Inc.
Woodbridge, ON
- Full-time
…in turning concepts into impactful visual experiences. The team designs and produces brand animations, pop-ups, product displays, and graphics with a strong focus on quality and detail.…
Added 24 mins ago
MP
Data Transformation Specialist
Manitoba Public Insurance
Winnipeg, MB
- Full-time
Reporting to the Manager, Data Science & Operations, the Data Transformation Specialist will help build, scale, and maintain MPI’s business intelligence and data science platform. The role…
Added 39 mins ago
National Client Success Account Manager
Kandor
Mississauga, ON
…a diverse range of industries. We believe that exceptional service begins with the right people. That’s why we invest heavily in our team through thorough training, ongoing support, and…
Added 39 mins ago
Insurance Advisor
Talent Acquisition Team at Westland Insurance. Text reply only.
Strathmore, AB
…Do you love to talk about insurance and provide exceptional client service? If so, you will love working for Westland! We are looking for a career-minded individual who is focused on…
Added 39 mins ago
Commercial Insurance Advisor
Talent Acquisition Team at Westland Insurance. Text reply only.
Winkler, MB
…Do you love to talk about insurance and provide exceptional client service? If so, you will love working for Westland! We are looking for a career minded individual who is focused on…
Added 39 mins ago
Insurance Advisor
Talent Acquisition Team at Westland Insurance. Text reply only.
Leduc, AB · Edmonton, AB
…Do you love to talk about insurance and provide exceptional client service? If so, you will love working for Westland! We are looking for a career-minded individual who is focused on…
Added 39 mins ago
Manager, Canadian Tax Reporting
Questrade Financial Group
Toronto, ON
Work-life balance in a hybrid environment with at least 3 days in office
Added 39 mins ago
C
Community General Manager II
CIBC
Toronto, ON
- Full-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 39 mins ago
FH
Community Health Nurse - Registered Nurse
Fraser Health
Surrey, BC
- Full-time
…Nurses) to join our Newton Home Health (Fraser Community South) Team located in Surrey, BC. We hire great people for outstanding jobs and need your help to expand the ability to deliver…
Added 39 mins ago
FH
Community Health Nurse - Registered Nurse
Fraser Health
White Rock, BC
- Full-time
…Works collaboratively and as a member of an interprofessional team in the management of an assigned client caseload including assessments, coaching, interventions, client care services and…
Added 39 mins ago
RH
Legal Administrative Assistant
Robert Half
Vancouver, BC
- $40,000 to $50,000 CAD / year
- Full-time
Collaboration: Working closely with the Practice Manager and senior management to improve workflows and meet client inquiry and retention goals.
Added 39 mins ago
HB
Loan Consultant
Hana Bank Canada
Toronto, ON · North York, ON
- Full-time
- Input all required data into the bank system and recommendation into Branch Manager’s opinion to be reviewed by Loan Evaluation Officer for presentation at the Loan Committee Meeting.

CMHC - SCHL

Bilingual Senior Specialist, Client Relations

Toronto, ON, Canada
Ottawa, ON, Canada
Montreal, QC, Canada

Salary: Our salaries generally range from $ 104180.28 to $ 130225.36 and are based on qualifications and experience.

Apply on careers.cmhc-schl.gc.ca About employer

Applications open in a new tab.

Job details

Pay: Salary: Our salaries generally range from $ 104180.28 to $ 130225.36 and are based on qualifications and experience.
Apply by: Nov 26, 2026
Posting language: English
Posted: Nov 10, 2026

Original job description

Job Requisition ID: 12665

Position Status: Temporary Full Time

Position Type: Hybrid

Office Location: Toronto (ON); Montreal (QC); Ottawa (ON)

Travel Requirement: Frequent

Language Designation: Bilingual

Language Skill Levels (Read/Write/Speak): CBC

Security Requirement: Reliability Status

Salary: Our salaries generally range from $ 104180.28 to $ 130225.36 and are based on qualifications and experience.

About CMHC

The work you do and the work we do together matters. We come to work every day with a common purpose: to contribute to a well-functioning housing system.

At CMHC, we hold ourselves accountable for our results and support our colleagues in their achievements. We thrive on collaboration, connecting across CMHC and involving the right people to get our work done. Our leadership style is guided by trust, where our leaders favour an adaptive approach based on the needs of their teams.

Join us and be part of a team that's committed to making a real difference and be part of something meaningful.

Our commitment to diversity, equity, and inclusion

We're committed to advancing employment equity and fostering an inclusive workplace. To reflect the diversity of Canada’s population, we encourage applications from women, Indigenous Peoples, persons with disabilities, 2SLGBTQI+ individuals, veterans, and racialized peoples. We also welcome applications from all individuals eligible to work in Canada.

We are also committed to advancing reconciliation with Indigenous Peoples and supporting the meaningful inclusion of First Nations, Inuit, and Métis voices and priorities. While this position is hybrid requiring some in-office presence, a work from home arrangement may be considered for First Nations candidates on reserve or Indigenous candidates that reside further than 125KM from a CMHC office.

Learn more about our commitment to diversity and inclusion

What’s in it for you

We’ve got the purpose, the people and the perks you need for a fulfilling career. Here’s the comprehensive and generous benefits you get when you’re a contract employee:

Accrued vacation.
Annual individual performance bonus.
Group insurance coverage to support your well-being from day one.
Support towards your personal and professional growth with training, mentorship and more.
While positions at CMHC require some in-office presence, alternative work arrangements may be considered for Indigenous candidates.

About the role

Join the Insurance Business Development team, in the Senior Specialist, Client Relations position. In this role, you will draw on your extensive knowledge of homeowner mortgage loan insurance (HO MLI) policy and lender operations to provide strategic thought leadership, advice and enablement to the National Key Account Manager and regional teams. You will support the development, communication and cascade of lender strategic plans into coordinated regional activities, serving as a key liaison with internal partners to align priorities, resolve operational issues and strengthen the client experience.

This is a temporary position with a duration of 18 months.

What you'll do:

Support the National Key Account Manager in developing and monitoring lender strategic plans aligned with corporate priorities, client needs and market intelligence, and coordinate their cascade into regional engagement plans, activities and key performance indicators.
Provide strategic thought leadership by synthesizing lender insights, business performance, client feedback and competitive trends into actionable recommendations that inform account priorities, business development opportunities and the client experience.
Provide guidance on HO MLI policies, products and operational requirements, working with internal subject-matter experts to support consistent interpretation, address complex inquiries and identify process or program improvements.
Liaise with lender head office and operational contacts to understand mortgage origination and insurance workflows, identify recurring needs and coordinate solutions that support consistent national practices and effective service delivery.
Coordinate planning, business reviews and follow-up with the National Key Account Manager and regional teams, clarifying actions, responsibilities and timelines, monitoring progress and escalating risks or barriers to implementation.
Serve as a liaison with internal policy, underwriting, operations and other business partners to align lender initiatives, resolve complex or sensitive issues and communicate client needs and emerging risks.
Develop coordinated communications, briefing materials, tools and training that equip the National Key Account Manager and regional teams to communicate lender priorities, implement initiatives and share knowledge consistently.
Provide coaching and advisory support to national and regional teams, sharing HO MLI expertise and best practices and bringing regional feedback into national planning to strengthen execution and continuous improvement.

What you should have:

An undergraduate degree in a field relevant to real estate (e.g., business administration, finance, economics, or commerce), or an equivalent combination of education and experience.
A minimum of seven (7) years of relevant experience in client relationships and operations.
Comprehensive knowledge of HO MLI policies, products and operational requirements, and strong understanding of lender mortgage origination, underwriting and insurance processes.
Strong strategic thinking and analytical skills, with the ability to synthesize client insights, market intelligence, and performance data into practical advice and recommendations.
Superior written and verbal communication skills in both official languages (English and French), including the ability to influence and negotiate; able to deliver clear, persuasive presentations and gain acceptance of proposals or plans.
The ability to build effective relationships with lender contacts and internal partners, facilitate cross-functional collaboration, and provide coaching and advisory support to national and regional teams.
Superior problem-solving skills and sound judgment in resolving complex policy and operational issues and identifying risks requiring escalation.
Strong planning and coordination skills, with the ability to translate strategic priorities into actionable plans and manage concurrent initiatives in ambiguous, fast-paced environments.

It would be great if you also had:

An MBA, PMP, Lean Six Sigma designation, or experience in residential mortgage lending, national account planning or operational improvement initiatives.
Extensive working knowledge and experience with CRM and Dynamics 365.

Posting closing date: Note, the competition will remain active until filled.

What happens after you apply

We know that applying for a new job can be both exciting and daunting, and we appreciate your effort. Learn more about our hiring process. If you are selected for an interview or testing, please advise us if you require an accommodation.

If you applied before and you were not successful don’t worry – we're always posting new positions, so don’t hesitate to give it another shot. We’re excited to see what you bring to the table this time around!

Apply on careers.cmhc-schl.gc.ca About employer

More about this job

Responsibilities

Support the National Key Account Manager in developing lender strategies and coordinating their implementation with regional teams, using client insights, market intelligence, and performance data to guide priorities. Advise on homeowner mortgage loan insurance policies and operations, coordinate solutions with lenders and internal partners, and develop communications, training, and coaching to improve service and execution.

Requirements

Requires an undergraduate degree relevant to real estate or an equivalent combination of education and experience, at least seven years of relevant client relationship and operations experience, and comprehensive knowledge of homeowner mortgage loan insurance and lender processes. Candidates must have strong strategic, analytical, communication, relationship-building, problem-solving, and coordination skills, and be proficient in English and French; an MBA, PMP, Lean Six Sigma designation, relevant lending or improvement experience, and Dynamics 365 experience are assets.

Skills

Strategic Planning
Mortgage Loan Insurance
Lender Operations
Mortgage Origination
Underwriting
Business Development
Market Intelligence Analysis
Performance Analysis
Policy Interpretation
Problem-Solving
Risk Management
Cross-Functional Collaboration
Communication and Presentation
Negotiation and Influence
Planning and Coordination

Benefits

Accrued Vacation
Annual Individual Performance Bonus
Group Insurance Coverage
Training
Mentorship

Visa sponsorship

Not detected in the job text

Keywords

Mortgage Origination
Mortgage Underwriting
Lender Operations
Client Relations
National Account Planning
Strategic Planning
Business Development
Market Intelligence
Client Feedback
Performance Indicators
Policy Interpretation
Operational Improvement
Cross-Functional Collaboration
Risk Escalation
Communications
Briefing Materials
Training
Coaching
CRM
Dynamics 365
MBA
PMP
Lean Six Sigma
Residential Mortgage Lending

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Work requirements

Jobs in Canada