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Added just now
Manager, IT & CyberSecurity
EveryMind
Mississauga, ON
$107,448 to $116,246 CAD / year
…secure and efficient operation of an organization's technology infrastructure? Do you thrive in a dynamic, client-centered environment that values respect, inclusion, collaboration,…
Added just now
Rock Mechanics Consultant
WSP
Mississauga, ON
…Geotechnical team. This role will support mining, underground infrastructure, and major resource projects across Canada and internationally. The successful candidate will apply advanced…
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Senior Legal Counsel
Metrolinx
Canada
Full-time
…from operating a busy bus and train transit network; complex infrastructure construction projects; issues that may impact upon Metrolinx customers and the general public; and a wide range…
Added 14 mins ago
Maintenance Technician - Night shift
SECURE
Edmonton, AB
Other
At SECURE, we lead the way in waste management and energy infrastructure, providing unmatched security and peace of mind to our customers. Our strength lies in our size, extensive network,…
Added 14 mins ago
Staff Information Security Engineer - Threat Detection & Response
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Vancouver, BC
…organizations across the globe. Our mission is to help businesses lead with insight at scale as they continuously…
Added 29 mins ago
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Adecco
Whitby, ON
$95,000 to $110,000 CAD / year
Full-time
…ideal for experienced IT professionals with backgrounds in IT infrastructure, cybersecurity, network administration, systems management, technology strategy, project management, and team…
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Senior Site Supervisor
Almadev
Toronto, ON · North York, ON
Full-time
We are seeking an experienced Senior Construction Superintendent to lead the field execution of complex high-rise and master-planned developments. This is a senior leadership role for a…
Added 29 mins ago
Senior Project Manager
Almadev
Toronto, ON · North York, ON
Full-time
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Software Development Engineer II, S3 Routing and Blob Placement
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Vancouver, BC
Full-time
…the same highly scalable, reliable, secure, fast, inexpensive infrastructure that Amazon uses to run its own global network of web…
Added 59 mins ago
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EvertzAV
Burlington, ON
Internship
Lead on-site and remote discovery sessions to assess existing customer infrastructure and define migration paths from SDI/baseband to IP
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Senior Manager, Real Estate Operations, Saskatchewan
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CRWS - Canadian Railway Services
Montreal, QC
Full-time
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ABB
Montreal, QC · Saint-Laurent, QC
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At ABB, we help industries run leaner and cleaner - and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join…
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Animal Resources Division Manager – Montreal General Hospital Site
RI-MUHC | Research Institute of the MUHC | #rimuhc
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Toronto, ON · Greater Toronto Area, Canada
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Role -Manager, Sales Operations. Individual contributor at Manager level
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Lead, mentor, and scale high-performing teams across software engineering, DevOps, and infrastructure operations.
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Manager, IT & Cybersecurity Services - Permanent - 19507
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Reporting to the Lead Data Analyst Developer, the Data Analyst Developer primary function is to participate in the analysis, development, integration and automation of various data…
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FortisBC
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Sustainable Transportation Engineering Coordinator
University of British Columbia
Vancouver, BC · UBCV | CIRS (Centre for Interactive Research on Sustainability) (CIRS)
$6,631.67 to $9,533.25 CAD / month
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The Engineering Coordinator will lead elements of the monitoring and implementation of UBC's Transportation Plan and transportation components of UBC’s Campus Plan, Neighbourhood Plans,…
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Director of Development, Faculty of Science
University of British Columbia
Vancouver, BC · UBCV | Earth Sciences Building (ESB)
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Closed listing

CMHC - SCHL

Bilingual Senior Specialist, ServiceNow ITSM Developer

Toronto, ON, Canada
Ottawa, ON, Canada
Montreal, QC, Canada

Pay: Salary: Our salaries generally range from $ 104,180.28 to $ 130,225.36 and are based on qualifications and experience.
Closing date: Sep 24, 2026
Experience: At least 7+ years of hands-on ServiceNow development experience, with at least 3 years supporting and enhancing ITSM implementations.
Posting language: English
Posted: Aug 20, 2026

This opening has closed.

The original listing is kept below for reference.

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Added 16 days ago
Bilingual Manager, IT Infrastructure (Paas)
CMHC - SCHL · Ottawa, ON, Canada · Montreal, QC, Canada
Added 1 month ago
ServiceNow Administrator Specialist
Scotiabank · Toronto, ON, Canada

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Original job description

Archived listing. The details below describe a past opening.

Job Requisition ID: 12379

Position Status: Permanent Full Time

Position Type: Hybrid

Office Location: Montreal (QC); Ottawa (ON); Toronto (ON)

Travel Requirement: Limited

Language Designation: Bilingual

Language Skill Levels (Read/Write/Speak): CBC

Security Requirement: Secret

Salary: Our salaries generally range from $ 104,180.28 to $ 130,225.36 and are based on qualifications and experience.

About CMHC

The work you do and the work we do together matters. We come to work every day with a common purpose: to contribute to a well-functioning housing system.

At CMHC, we hold ourselves accountable for our results and support our colleagues in their achievements. We thrive on collaboration, connecting across CMHC and involving the right people to get our work done. Our leadership style is guided by trust, where our leaders favour an adaptive approach based on the needs of their teams.

Join us and be part of a team that's committed to making a real difference and be part of something meaningful.

What’s in it for you

We’ve got the purpose, the people and the perks you need for a fulfilling career. Here’s the comprehensive and generous benefits you get when you’re a permanent employee:

Annual Paid vacation.
Annual individual performance incentive.
Defined benefit pension plan.
Comprehensive group insurance plan to support your well-being from day one.
Support towards your personal and professional growth with training, mentorship and more.
An inclusive workplace culture and environment.
While positions at CMHC require some in-office presence, alternative work arrangements may be considered for Indigenous candidates.

Members of the following employment equity deserving groups will be prioritized for this job: Indigenous Peoples

About the role

Join the Infrastructure and Operations team, in the Bilingual Senior Specialist, ServiceNow ITSM Developer position. We are seeking a highly skilled Senior Specialist, ServiceNow ITSM Developer to lead the design, development, enhancement, and support of our ServiceNow platform. The ideal candidate will possess deep expertise in the ServiceNow ITSM suite and have a proven track record of designing, developing, and optimizing service management solutions in complex enterprise environments.

They will play a key role in improving Incident, Problem, Change, Request, Knowledge, and Service Catalog processes while driving automation, operational excellence, and continuous service improvement across the organization.

What you should have:

Serve as the lead developer and technical SME for the ServiceNow ITSM platform, providing architecture guidance, enforcing development standards, and ensuring alignment with ITIL best practices and business objectives.
Design, develop, implement, and support solutions across core ITSM processes, including Incident, Problem, Change, Request, Knowledge, Service Catalog, and Service Level Management (SLA).
Lead the technical design, configuration, customization, and integration of ServiceNow solutions using best-practice development methodologies and platform capabilities.
Partner with IT Operations, Service Desk, Infrastructure teams, business stakeholders, and process owners to optimize, automate, and continuously improve service management workflows.
Configure and enhance Service Catalog items, record producers, approval workflows, fulfillment processes, business rules, client scripts, UI policies, Flow Designer workflows, and integrations.
Develop and maintain advanced automations, custom applications, APIs, and integrations to improve operational efficiency, reduce manual effort, and support enterprise service management requirements.
Provide technical leadership through code reviews, solution design reviews, mentoring of junior developers, troubleshooting complex issues, and ensuring adherence to platform governance and development standards.
Drive ITSM maturity and continual service improvement initiatives through process analysis, platform optimization, performance analytics, reporting, dashboard development, SLA monitoring, and implementation of scalable, supportable solutions aligned with ITIL standards.

What you should have:

A bachelor's degree in Computer Science, Information Technology, or a related field.
At least 7+ years of hands-on ServiceNow development experience, with at least 3 years supporting and enhancing ITSM implementations.
A strong understanding of ITIL framework and IT Service Management best practices.
A demonstrated experience implementing and customizing ServiceNow ITSM modules including Incident Management, Problem Management, Change Management, Request Management, Knowledge Management, and Service Catalog.
An experience designing and automating end-to-end ITSM workflows and service delivery processes.
A strong knowledge of SLA management, reporting, service request fulfillment, and operational support models.
Experience leading enterprise-scale ITSM transformation or optimization initiatives.
Experience with ServiceNow Performance Analytics and reporting capabilities.

It will be great if you also had:

An ITIL Foundation Certification or higher.
A ServiceNow Certified System Administrator (CSA).
A ServiceNow Certified Application Developer (CAD).
A ServiceNow Certified Implementation Specialist (CIS).
Additional ServiceNow module certifications considered an asset.

Posting closing date: Note, the competition will remain active until filled.

Our commitment to diversity, equity, and inclusion

We’re committed to employment equity and encourage women, Indigenous Peoples, persons with disabilities, veterans and persons of all races, ethnicities, religions, abilities, sexual orientations, and gender identities and expressions to apply. We also welcome applications from non-Canadians who are eligible to work in Canada.

CMHC is an inclusive workplace where diversity of thought – and of people – are recognized, valued, and considered essential to achieving our mission.

Learn more about our commitment to diversity and inclusion

What happens after you apply

We know that applying for a new job can be both exciting and daunting, and we appreciate your effort. Learn more about our hiring process. If you are selected for an interview or testing, please advise us if you require an accommodation.

If you applied before and you were not successful don’t worry – we're always posting new positions, so don’t hesitate to give it another shot. We’re excited to see what you bring to the table this time around!

About employer

More about this job

Responsibilities

Lead the design, development, and support of the ServiceNow ITSM platform to optimize service management workflows. Drive automation and operational excellence across Incident, Problem, Change, and Request processes while providing technical leadership and mentoring.

Requirements

Requires a bachelor's degree and over 7 years of ServiceNow development experience, including 3 years specifically in ITSM implementations. Strong knowledge of ITIL frameworks and experience with enterprise-scale ITSM transformations are essential.

Skills

ServiceNow ITSM
ITIL Framework
ServiceNow Development
Incident Management
Problem Management
Change Management
Request Management
Knowledge Management
Service Catalog
Flow Designer
API Integration
Performance Analytics
SLA Management
Technical Leadership
Architecture Guidance
Custom Application Development

Benefits

Annual Paid Vacation
Annual Individual Performance Incentive
Defined Benefit Pension Plan
Training
Mentorship
Inclusive Workplace Culture

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ITSM
ITIL
Incident Management
Problem Management
Change Management
Request Management
Knowledge Management
Service Catalog
SLA
Flow Designer
API
Performance Analytics
CSA
CAD
CIS
Enterprise Service Management
Automation
Technical SME
Infrastructure and Operations

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