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Added 10 mins ago
Senior Financial Crime Risk Analyst (5522)
TD
Markham, ON
Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 10 mins ago
Safety Consultant
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Toronto, ON · Greater Toronto Area, Canada
Full-time
…on major railway projects across Canada? As a System Safety Specialist, you’ll play a pivotal role in developing and maintaining the System Safety Management System for railway projects.…
Added 12 mins ago
Automation Specialist
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We are currently recruiting an Automation Specialist for our Combustion Management and Industry Applications CoE Project team, based out of our Calgary Solutions Centre. Reporting to the…
Added 28 mins ago
Specialist, Data Engineering
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Added 42 mins ago
Talent Acquisition Specialist
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Added 42 mins ago
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Jae xml Test
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This position is responsible for product support, training, product development, and testing. Additionally, the Technical Support Specialist will assist in developing innovative strategies…
Added 1 hour ago
Data Entry Specialist, Entry Level
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Full-time
…route to the best job outcomes. The Entry-Level Data Entry Specialist will help maintain accurate and reliable job, company, and operational data by entering, reviewing, organizing, and…
Added 1 hour ago
Implementation Coordinator
HR4 Ltd
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HR4 is the all-in-one HR software platform built for dealers. Based in Toronto and serving over 1,000 clients across North America, we power every step of the employee journey, helping…
Added 1 hour ago
Python Developer
Ztek Consulting
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We are currently seeking a Software Development Specialist to join our team in Montreal, Quebec (CA-QC), Canada (CA).
Added 1 hour ago
Développeur Data ETL (Back-End)
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Montreal, QC · Greater Montreal Metropolitan Area
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Added 1 hour ago
ServiceNow HRSD Technical Consultant
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Naval Architect
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Produce detailed designs of vessels using drawings and specialist computer software.
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Hatch is seeking a dynamic Junior Asset Management Specialist for a new or recent graduate role within our team. Reporting to the Global Director, Energy Client Operations, you will support…
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Defines product scope, objectives and requirements. Define specifications and data models for product development and testing.
Added 3 hours ago
Program Finance Analyst
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Enfield, NS
About your next challenge as a Specialist, Program Finance:
Added 3 hours ago
Copy of Onboarding Specialist
Wagepoint
Remote, Canada
$48,000 to $65,000 CAD / year
Full-time · Remote
…doing the best work of their careers, building great payroll software for small businesses across…
Added 4 hours ago
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Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are…
Added 4 hours ago
Business Development Representative
Klipboard
Oakville, ON
Full-time
Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are…
Added 4 hours ago
Installation Services Sales Specialist
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Stellarton, NS
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The Installation Sales Specialist role is ideal for someone who enjoys working directly with customers, building relationships, and guiding projects from initial conversation through to…

CMHC - SCHL

Bilingual Senior Specialist, ServiceNow ITSM Developer

Toronto, ON, Canada
Ottawa, ON, Canada
Montreal, QC, Canada

Pay: Salary: Our salaries generally range from $ 104,180.28 to $ 130,225.36 and are based on qualifications and experience.
Apply by: Sep 24, 2026
Experience: At least 7+ years of hands-on ServiceNow development experience, with at least 3 years supporting and enhancing ITSM implementations.
Posting language: English
Posted: Sep 18, 2026

Apply About employer

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Original job description

Job Requisition ID: 12379

Position Status: Permanent Full Time

Position Type: Hybrid

Office Location: Montreal (QC); Ottawa (ON); Toronto (ON)

Travel Requirement: Limited

Language Designation: Bilingual

Language Skill Levels (Read/Write/Speak): CBC

Security Requirement: Secret

Salary: Our salaries generally range from $ 104,180.28 to $ 130,225.36 and are based on qualifications and experience.

About CMHC

The work you do and the work we do together matters. We come to work every day with a common purpose: to contribute to a well-functioning housing system.

At CMHC, we hold ourselves accountable for our results and support our colleagues in their achievements. We thrive on collaboration, connecting across CMHC and involving the right people to get our work done. Our leadership style is guided by trust, where our leaders favour an adaptive approach based on the needs of their teams.

Join us and be part of a team that's committed to making a real difference and be part of something meaningful.

What’s in it for you

We’ve got the purpose, the people and the perks you need for a fulfilling career. Here’s the comprehensive and generous benefits you get when you’re a permanent employee:

Annual Paid vacation.
Annual individual performance incentive.
Defined benefit pension plan.
Comprehensive group insurance plan to support your well-being from day one.
Support towards your personal and professional growth with training, mentorship and more.
An inclusive workplace culture and environment.
While positions at CMHC require some in-office presence, alternative work arrangements may be considered for Indigenous candidates.

Members of the following employment equity deserving groups will be prioritized for this job: Indigenous Peoples

About the role

Join the Infrastructure and Operations team, in the Bilingual Senior Specialist, ServiceNow ITSM Developer position. We are seeking a highly skilled Senior Specialist, ServiceNow ITSM Developer to lead the design, development, enhancement, and support of our ServiceNow platform. The ideal candidate will possess deep expertise in the ServiceNow ITSM suite and have a proven track record of designing, developing, and optimizing service management solutions in complex enterprise environments.

They will play a key role in improving Incident, Problem, Change, Request, Knowledge, and Service Catalog processes while driving automation, operational excellence, and continuous service improvement across the organization.

What you should have:

Serve as the lead developer and technical SME for the ServiceNow ITSM platform, providing architecture guidance, enforcing development standards, and ensuring alignment with ITIL best practices and business objectives.
Design, develop, implement, and support solutions across core ITSM processes, including Incident, Problem, Change, Request, Knowledge, Service Catalog, and Service Level Management (SLA).
Lead the technical design, configuration, customization, and integration of ServiceNow solutions using best-practice development methodologies and platform capabilities.
Partner with IT Operations, Service Desk, Infrastructure teams, business stakeholders, and process owners to optimize, automate, and continuously improve service management workflows.
Configure and enhance Service Catalog items, record producers, approval workflows, fulfillment processes, business rules, client scripts, UI policies, Flow Designer workflows, and integrations.
Develop and maintain advanced automations, custom applications, APIs, and integrations to improve operational efficiency, reduce manual effort, and support enterprise service management requirements.
Provide technical leadership through code reviews, solution design reviews, mentoring of junior developers, troubleshooting complex issues, and ensuring adherence to platform governance and development standards.
Drive ITSM maturity and continual service improvement initiatives through process analysis, platform optimization, performance analytics, reporting, dashboard development, SLA monitoring, and implementation of scalable, supportable solutions aligned with ITIL standards.

What you should have:

A bachelor's degree in Computer Science, Information Technology, or a related field.
At least 7+ years of hands-on ServiceNow development experience, with at least 3 years supporting and enhancing ITSM implementations.
A strong understanding of ITIL framework and IT Service Management best practices.
A demonstrated experience implementing and customizing ServiceNow ITSM modules including Incident Management, Problem Management, Change Management, Request Management, Knowledge Management, and Service Catalog.
An experience designing and automating end-to-end ITSM workflows and service delivery processes.
A strong knowledge of SLA management, reporting, service request fulfillment, and operational support models.
Experience leading enterprise-scale ITSM transformation or optimization initiatives.
Experience with ServiceNow Performance Analytics and reporting capabilities.

It will be great if you also had:

An ITIL Foundation Certification or higher.
A ServiceNow Certified System Administrator (CSA).
A ServiceNow Certified Application Developer (CAD).
A ServiceNow Certified Implementation Specialist (CIS).
Additional ServiceNow module certifications considered an asset.

Posting closing date: Note, the competition will remain active until filled.

Our commitment to diversity, equity, and inclusion

We’re committed to employment equity and encourage women, Indigenous Peoples, persons with disabilities, veterans and persons of all races, ethnicities, religions, abilities, sexual orientations, and gender identities and expressions to apply. We also welcome applications from non-Canadians who are eligible to work in Canada.

CMHC is an inclusive workplace where diversity of thought – and of people – are recognized, valued, and considered essential to achieving our mission.

Learn more about our commitment to diversity and inclusion

What happens after you apply

We know that applying for a new job can be both exciting and daunting, and we appreciate your effort. Learn more about our hiring process. If you are selected for an interview or testing, please advise us if you require an accommodation.

If you applied before and you were not successful don’t worry – we're always posting new positions, so don’t hesitate to give it another shot. We’re excited to see what you bring to the table this time around!

Apply About employer

More about this job

Responsibilities

The Senior Specialist will lead the design, development, and optimization of the ServiceNow ITSM platform to drive operational excellence. They will collaborate with cross-functional teams to automate workflows and ensure adherence to ITIL best practices.

Requirements

Candidates must possess a bachelor's degree in a relevant field and at least 7 years of hands-on ServiceNow development experience. A strong understanding of ITIL frameworks and experience with ITSM module customization are essential for this role.

Skills

ServiceNow
ITSM
ITIL
Service Catalog
Incident Management
Problem Management
Change Management
Workflow Automation
Performance Analytics
API Integration
Technical Leadership
Architecture Guidance
Service Level Management
System Administration
Application Development

Benefits

Annual paid vacation
Annual individual performance incentive
Defined benefit pension plan
Training and mentorship

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ITSM
ITIL
Incident Management
Problem Management
Change Management
Service Catalog
SLA Management
Performance Analytics
Flow Designer
API
Automation
Infrastructure
Operations
CSA
CAD
CIS
Enterprise Architecture
Governance
Mentorship

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