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Added 7 mins ago
TR
Product Manager
Thomson Reuters
Toronto, ON · Canada, Toronto, Ontario
- Full-time
…process. Unless you opt-out, our AI system will assess the information provided by you and compare it to the requirements listed for the role, and present the result to our recruitment…
Added 7 mins ago
OV
Unit Secretary (CUPE), ICU - Part Time - Markham Stouffville Hospital
Oak Valley Health
Markham, ON
- Part-time
Booking patient appointments and providing information related to patient care as authorized by the Director or her delegate
Added 7 mins ago
AC
Accounting Technician, Assurance & Accounting
ACCA Careers
Pembroke, ON
- Full-time
For further information, and to apply, please visit our website via the “Apply” button below.
Added 7 mins ago
AC
Senior Accountant, Quality, Methodology
ACCA Careers
Winnipeg, MB
- Full-time
For further information, and to apply, please visit our website via the “Apply” button below.
Added 22 mins ago
C
Internship - Account Associate II
Computershare
Toronto, ON
- $23.5 CAD / hour
- Full-time
…recruitment process please visit computershare.com/access for further…
Added 22 mins ago
M
Asset Manager, Rail Fleet Projects
Metrolinx
Canada
- Full-time
Supports revisions to standards and asset information requirements resulting from the implementation and operationalization of new equipment, technology, and systems.
Added 22 mins ago
M
Lead, Operational Electrification
Metrolinx
Canada
- Full-time
Active listening skills in order to understand issues and take appropriate action; ability to multitask and deal with repeated interruptions for urgent requests for information.
Added 22 mins ago
TM
Supervisor
The Maples Group (Financial Services)
Montreal, QC
- Full-time
We are driven to excel, and collaboration is key to our continued success. We can go further for our clients because we go further for each other too. Our inclusive culture creates an…
Added 22 mins ago
Assistant Deputy Minister, Learning, Engagement and Talent Management
Government of Alberta
AB
For more information about the PSC, visit our website at www.alberta.ca/public-service-commission.aspx.
Added 22 mins ago
Reliability & Process Engineer
CONA Services
Toronto, ON · North York, ON
For more information about Coke Canada Bottling and our products, visit cokecanada.com/our-product.
Added 22 mins ago
General Laborer, Warehouse
CONA Services
Halifax, NS
For more information about Coke Canada Bottling and our products, visit cokecanada.com/our-product.
Added 22 mins ago
Process Engineer
CONA Services
Toronto, ON · North York, ON
For more information about Coke Canada Bottling and our products, visit cokecanada.com/our-product.
Added 22 mins ago
General Labourer, Warehouse
CONA Services
Halifax, NS
For more information about Coke Canada Bottling and our products, visit cokecanada.com/our-product.
Added 22 mins ago
CF
Bilingual Client Services Representative
CI Financial
Toronto, ON
- Full-time
Customer-service experience with a demonstrated ability to communicate complex information clearly and professionally.
Added 22 mins ago
TP
MCQ Examination Development Lead – Pharmacist Qualifying Examination
The Pharmacy Examining Board of Canada
Toronto, ON
- $105,000 to $116,000 CAD / year
- Contract
Identify examination questions requiring revision, further review, or removal.
Added 37 mins ago
Bilingual Senior Analyst, Operational Policies and Programs
CMHC - SCHL
Calgary, AB · Vancouver, BC · Halifax, NS · Ottawa, ON · Toronto, ON · Montreal, QC
…candidates on reserve or Indigenous candidates that reside further than 125KM from a CMHC…
Added 37 mins ago
Collections Agent
CMHC - SCHL
Ottawa, ON
…candidates on reserve or Indigenous candidates that reside further than 125KM from a CMHC…
Added 37 mins ago
KC
Mobile Account Manager
Kindred Credit Union
Milverton, ON · New Hamburg, ON
- Full-time
Apply sound credit judgment. Analyze financial information, assess risk, determine appropriate pricing and debt structure, and complete credit applications and underwriting. Collaborate…
Added 37 mins ago
GC
Food Service Worker
Group Compass Ltee
Orillia, ON
- Full-time
Resolve customer concerns and relays relevant information to supervisor.
Added 37 mins ago
D
Premium Support Advisor (Portuguese Speaking)
Docebo
Remote, Canada
- $58,000 to $68,000 CAD / year
- Full-time
- Remote
Great work can happen anywhere but coming together helps us go further. Our team spends three days a week in the office (Tuesday-Thursday) to collaborate, solve problems, and learn from…
Added 37 mins ago
NM
Technician, Sample Preparation (6-Month Contract)
Newmont Mining Corporation
BC · Kitimat-Stikine, British Columbia
- Full-time
…experience, and will not be based on a candidate’s pay history. Further, in accordance with applicable law, Newmont will not seek information regarding a candidate’s pay history, and…
Added 37 mins ago
UH
Research Associate I
University Health Network
Toronto, ON
- Full-time
Strong critical thinking and analytical skills with the ability to synthesize complex information and develop recommendations.
Added 37 mins ago
HH
Halton@Home Patient Care Navigator
Halton Healthcare
Oakville, ON
- Contract
Added 52 mins ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Halifax, NS
- $52,500 CAD / year
- Full-time
Added 52 mins ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Dartmouth, NS
- $52,500 CAD / year
- Full-time

CMHC - SCHL

Collections Agent

Ottawa, ON, Canada

Salary: Our salaries generally range from $ 62393.27 to $ 77991.59 and are based on qualifications and experience.

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Job details

Pay: Salary: Our salaries generally range from $ 62393.27 to $ 77991.59 and are based on qualifications and experience.
Apply by: Nov 21, 2026
Posting language: English
Posted: Nov 6, 2026

Original job description

Job Requisition ID: 12675

Position Status: Temporary Full Time

Position Type: Hybrid with mandatory weekly presence

Office Location: Ottawa (ON)

Travel Requirement: Travel not required

Language Designation: Bilingual

Language Skill Levels (Read/Write/Speak): BBB

Security Requirement: Reliability Status

Salary: Our salaries generally range from $ 62393.27 to $ 77991.59 and are based on qualifications and experience.

About CMHC

The work you do and the work we do together matters. We come to work every day with a common purpose: to contribute to a well-functioning housing system.

At CMHC, we hold ourselves accountable for our results and support our colleagues in their achievements. We thrive on collaboration, connecting across CMHC and involving the right people to get our work done. Our leadership style is guided by trust, where our leaders favour an adaptive approach based on the needs of their teams.

Join us and be part of a team that's committed to making a real difference and be part of something meaningful.

Our commitment to diversity, equity, and inclusion

We're committed to advancing employment equity and fostering an inclusive workplace. To reflect the diversity of Canada’s population, we encourage applications from women, Indigenous Peoples, persons with disabilities, 2SLGBTQI+ individuals, veterans, and racialized peoples. We also welcome applications from all individuals eligible to work in Canada.

We are also committed to advancing reconciliation with Indigenous Peoples and supporting the meaningful inclusion of First Nations, Inuit, and Métis voices and priorities. While this position is hybrid requiring some in-office presence, a work from home arrangement may be considered for First Nations candidates on reserve or Indigenous candidates that reside further than 125KM from a CMHC office.

Learn more about our commitment to diversity and inclusion

What’s in it for you

We’ve got the purpose, the people and the perks you need for a fulfilling career. Here’s the comprehensive and generous benefits you get when you’re a contract employee:

Accrued vacation.
Annual individual performance bonus.
Support towards your personal and professional growth with training, mentorship and more.
While positions at CMHC require some in-office presence, alternative work arrangements may be considered for Indigenous candidates.

About the role

Join the Commercial Solutions team, in the Collections Agent position. In this role, you will administer a portfolio of judgment and non-judgment debt owed to CMHC by assessing and processing the settlement of insurance claims resulting from mortgage and non-mortgage defaults related to government programs while minimizing risk to achieve maximum collection on a case-by-case basis and a minimum of client complaints.

This is a temporary position of a duration of 12 months with possibility of renewal.

What you'll do:

Examine financial information, seeking historical and contextual information from a variety of sources and establish the deficiency balance.
Review Bankruptcies Proposals to protect CMHC's rights to obtain the highest possible dividends and to determine whether the proposal will be accepted or opposed.
Perform analysis of different legal actions and or judgment renewals to be taken when a settlement is not reached.
Recommend legal remedies to supervisor and solicitors, which include placing execution orders against the client's additional properties, conducting debt examinations, garnishment orders, alias writs, foreclosures, power of sales and bankruptcies.
Provide documentation to senior team members for review and approval, as and when necessary, to ensure management of risk when faced with exceptions on policy or procedure outside financial authority level.
Locate consumers by tracing, using various resources and tools (such as credit bureau, underwriting system (emiliRU), mainframe, social media, internet platforms, Canada411, LinkedIn, etc.).
Negotiate settlement directly with clients to reach the best possible arrangement within delegated authority limits, referring complex or disputed claims to senior team members for resolution.
Provide guidance to third-party collection agencies, service providers, approved lenders and other internal departments such as claims, multi-units, underwriting, loans administration including legal actions, settlements and settlements in lieu of the judgment as well as explanations for CMHC's position.

What you should have:

A post-secondary education in a related field such as business, accounting, finance, legal, or commerce.
A minimum of three years of prior relevant experience in a customer service and/or collections environment.
An understanding of the competitive mortgage industry environment and the mortgage insurance business.
A strong knowledge of the National Housing Act, Bankruptcy and Insolvency Act as well as the Creditors Relief Act, Estate Administration, and Collection Provincial Legislation.
Strong oral and written communication skills including negotiating skills.
The ability to exercise empathy, diplomacy and tact with the ability to diffuse emotionally distraught and irate debtors.
Strong organizational skills including the ability to multi-task, prioritize, meet deadlines and take initiative.
Analytical and problem-solving skills including the application of sound judgment and the ability to escalate.

It would be great if you also had:

Experience working with accounts where misrepresentation or fraud has occurred.
Good knowledge of mortgage financing and real estate laws, collections, default remedy and/or property administration.

Posting closing date: Note, the competition will remain active until filled.

What happens after you apply

We know that applying for a new job can be both exciting and daunting, and we appreciate your effort. Learn more about our hiring process. If you are selected for an interview or testing, please advise us if you require an accommodation.

If you applied before and you were not successful don’t worry – we're always posting new positions, so don’t hesitate to give it another shot. We’re excited to see what you bring to the table this time around!

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More about this job

Responsibilities

The Collections Agent administers a portfolio of judgment and non-judgment debt by assessing and processing insurance claim settlements related to mortgage defaults. They negotiate settlements with clients, perform legal analysis for debt recovery, and provide guidance to third-party agencies and internal departments.

Requirements

Candidates must have a post-secondary education in a related field and at least three years of experience in collections or customer service. Strong knowledge of the National Housing Act, bankruptcy legislation, and mortgage industry practices is required.

Skills

Collections
Financial analysis
Negotiation
Mortgage insurance
Legal research
Bankruptcy law
Debt settlement
Risk management
Communication
Problem-solving
Organizational skills
Customer service
Diplomacy
Data tracing
Analytical skills

Benefits

Accrued vacation
Annual individual performance bonus
Training
Mentorship

Visa sponsorship

Not detected in the job text

Keywords

Collections
Mortgage
National Housing Act
Bankruptcy and Insolvency Act
Creditors Relief Act
Debt settlement
Financial analysis
Legal remedies
Garnishment
Foreclosure
Risk management
Credit bureau
EmiliRU
Underwriting
Real estate laws
Customer service
Negotiation
Compliance
Portfolio management
Insurance claims

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