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YO
Construction Training Supervisor
YMCA of the National Capital Region
Ottawa, ON
- Full-time
The Construction Training Supervisor plays a critical role in supervising, training and delivering high-quality technical training, ensuring that participants gain the necessary skills and…
Added just now
SC
Router
Sysco Canada Inc.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Work safely with minimal environmental impact and immediately report all hazards, incidents, and environmental spills to a supervisor.
Added just now
A3
Human Resources Manager
Aluminum 3104
Belleville, ON
- Full-time
Added 15 mins ago
WC
Inventory Analyst
White Cap
Vaughan, ON
- Full-time
…availability and inventory balance across multiple locations. Analyze field inventory levels to identify potential excesses and opportunities for better utilization, repositioning or pull…
Added 15 mins ago
NC
Washperson - Permanent Part Time ( 32 Hours Biweekly) - Evenings
Northwood Care
Halifax, NS
- Part-time
Reporting to the Supervisor, Environmental Services
Added 15 mins ago
MG
Accounts Payable Supervisor / Superviseur des comptes fournisseurs
Maples Group
Montreal, QC
- Contract
Position: Supervisor (Accounts Payable) - 13,5-month contract
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Toronto, ON · Etobicoke, ON
- Full-time
Previous experience as a Field Service Manager, Operations Manager, Superintendent, Testing Supervisor, or similar role preferred.
Added 30 mins ago
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Policy Analyst/Writer
NNAPF
Canada
- Full-time
Participate in Integrated Field Visits (IFVs) and prepare IFV reports.
Added 30 mins ago
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Child/Youth Program Instructor (Daytime)
City of Belleville
Belleville, ON
- $19.99 to $21.9 CAD / hour
- Part-time
Responsible for the proper handling, cleanliness, and care of the equipment, supplies, and facilities and to report any damages or losses to the supervisor.
Added 45 mins ago
LC
Case Manager_PT-Contract
LOFT Community Services
Toronto, ON
- $57,007 to $71,647 CAD / year
- Contract
Other duties as assigned by Program Manager and/or designated supervisor.
Added 45 mins ago
LC
Case Manager_FT-Contract
LOFT Community Services
Toronto, ON
- $57,007 to $71,647 CAD / year
- Contract
Other duties as assigned by Program Manager and/or designated supervisor.
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Line Setup
Linamar Corporation
Guelph, ON
- Full-time
Overseeing line setup, equipment operation, and team coordination. This role supports the Production Supervisor by leading day-to-day production activities, troubleshooting issues, and…
Added 45 mins ago
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Supervisor
The Maples Group (Financial Services)
Montreal, QC
- Full-time
Position: Supervisor (Accounts Payable) - 13,5-month contract
Added 45 mins ago
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Housekeeper - Term ( 4 months) - Part Time (24 Hours Biweekly ) - Days
Northwood Care
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- Part-time
Must have a minimum of 2 years work experience in the housekeeping field in a Long Term Care or Acute Care environment.
Added 45 mins ago
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Supervisor 1 - Construction (Utilities)
City of North Vancouver
North Vancouver, BC
- Full-time
The Infrastructure, Transportation & Parks Department is seeking a temporary full-time Supervisor 1 – Construction for approximately one (1) year to provide field supervision and support…
Added 1 hour ago
Collections Agent
CMHC - SCHL
Ottawa, ON
Recommend legal remedies to supervisor and solicitors, which include placing execution orders against the client's additional properties, conducting debt examinations, garnishment orders,…
Added 1 hour ago
SC
EDUCATIONAL ASSISTANT - Temporary Full-time
Simcoe County District School Board
Orillia, ON
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Temporary Specialist - Building Performance and Asset Management , JWS (35hrs)
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The HDSB follows a . In accordance with this Administrative Procedure and with the approval of the immediate supervisor, employees who work at HDSB administrative sites may work from home…
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Temporary Learning Assistant - Rainbow Creek Elementary School
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Community Relations Coordinator
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Markham, ON
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This position offers a flexible hybrid schedule; the number of days on-site will be determined in consultation with the supervisor.
Added 1 hour ago
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Market Development Manager
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Aftercare Associate
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Added 1 hour ago
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Account Supervisor CRM
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We are seeking an experienced Account Supervisor to join our Client Services team at Innocean on a full-time basis, based in Toronto with a hybrid work setup. This role owns day-to-day…

CMHC - SCHL

Collections Agent

Ottawa, ON, Canada

Salary: Our salaries generally range from $ 62393.27 to $ 77991.59 and are based on qualifications and experience.

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Job details

Pay: Salary: Our salaries generally range from $ 62393.27 to $ 77991.59 and are based on qualifications and experience.
Apply by: Nov 21, 2026
Posting language: English
Posted: Nov 6, 2026

Original job description

Job Requisition ID: 12675

Position Status: Temporary Full Time

Position Type: Hybrid with mandatory weekly presence

Office Location: Ottawa (ON)

Travel Requirement: Travel not required

Language Designation: Bilingual

Language Skill Levels (Read/Write/Speak): BBB

Security Requirement: Reliability Status

Salary: Our salaries generally range from $ 62393.27 to $ 77991.59 and are based on qualifications and experience.

About CMHC

The work you do and the work we do together matters. We come to work every day with a common purpose: to contribute to a well-functioning housing system.

At CMHC, we hold ourselves accountable for our results and support our colleagues in their achievements. We thrive on collaboration, connecting across CMHC and involving the right people to get our work done. Our leadership style is guided by trust, where our leaders favour an adaptive approach based on the needs of their teams.

Join us and be part of a team that's committed to making a real difference and be part of something meaningful.

Our commitment to diversity, equity, and inclusion

We're committed to advancing employment equity and fostering an inclusive workplace. To reflect the diversity of Canada’s population, we encourage applications from women, Indigenous Peoples, persons with disabilities, 2SLGBTQI+ individuals, veterans, and racialized peoples. We also welcome applications from all individuals eligible to work in Canada.

We are also committed to advancing reconciliation with Indigenous Peoples and supporting the meaningful inclusion of First Nations, Inuit, and Métis voices and priorities. While this position is hybrid requiring some in-office presence, a work from home arrangement may be considered for First Nations candidates on reserve or Indigenous candidates that reside further than 125KM from a CMHC office.

Learn more about our commitment to diversity and inclusion

What’s in it for you

We’ve got the purpose, the people and the perks you need for a fulfilling career. Here’s the comprehensive and generous benefits you get when you’re a contract employee:

Accrued vacation.
Annual individual performance bonus.
Support towards your personal and professional growth with training, mentorship and more.
While positions at CMHC require some in-office presence, alternative work arrangements may be considered for Indigenous candidates.

About the role

Join the Commercial Solutions team, in the Collections Agent position. In this role, you will administer a portfolio of judgment and non-judgment debt owed to CMHC by assessing and processing the settlement of insurance claims resulting from mortgage and non-mortgage defaults related to government programs while minimizing risk to achieve maximum collection on a case-by-case basis and a minimum of client complaints.

This is a temporary position of a duration of 12 months with possibility of renewal.

What you'll do:

Examine financial information, seeking historical and contextual information from a variety of sources and establish the deficiency balance.
Review Bankruptcies Proposals to protect CMHC's rights to obtain the highest possible dividends and to determine whether the proposal will be accepted or opposed.
Perform analysis of different legal actions and or judgment renewals to be taken when a settlement is not reached.
Recommend legal remedies to supervisor and solicitors, which include placing execution orders against the client's additional properties, conducting debt examinations, garnishment orders, alias writs, foreclosures, power of sales and bankruptcies.
Provide documentation to senior team members for review and approval, as and when necessary, to ensure management of risk when faced with exceptions on policy or procedure outside financial authority level.
Locate consumers by tracing, using various resources and tools (such as credit bureau, underwriting system (emiliRU), mainframe, social media, internet platforms, Canada411, LinkedIn, etc.).
Negotiate settlement directly with clients to reach the best possible arrangement within delegated authority limits, referring complex or disputed claims to senior team members for resolution.
Provide guidance to third-party collection agencies, service providers, approved lenders and other internal departments such as claims, multi-units, underwriting, loans administration including legal actions, settlements and settlements in lieu of the judgment as well as explanations for CMHC's position.

What you should have:

A post-secondary education in a related field such as business, accounting, finance, legal, or commerce.
A minimum of three years of prior relevant experience in a customer service and/or collections environment.
An understanding of the competitive mortgage industry environment and the mortgage insurance business.
A strong knowledge of the National Housing Act, Bankruptcy and Insolvency Act as well as the Creditors Relief Act, Estate Administration, and Collection Provincial Legislation.
Strong oral and written communication skills including negotiating skills.
The ability to exercise empathy, diplomacy and tact with the ability to diffuse emotionally distraught and irate debtors.
Strong organizational skills including the ability to multi-task, prioritize, meet deadlines and take initiative.
Analytical and problem-solving skills including the application of sound judgment and the ability to escalate.

It would be great if you also had:

Experience working with accounts where misrepresentation or fraud has occurred.
Good knowledge of mortgage financing and real estate laws, collections, default remedy and/or property administration.

Posting closing date: Note, the competition will remain active until filled.

What happens after you apply

We know that applying for a new job can be both exciting and daunting, and we appreciate your effort. Learn more about our hiring process. If you are selected for an interview or testing, please advise us if you require an accommodation.

If you applied before and you were not successful don’t worry – we're always posting new positions, so don’t hesitate to give it another shot. We’re excited to see what you bring to the table this time around!

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More about this job

Responsibilities

The Collections Agent administers a portfolio of judgment and non-judgment debt by assessing and processing insurance claim settlements related to mortgage defaults. They negotiate settlements with clients, perform legal analysis for debt recovery, and provide guidance to third-party agencies and internal departments.

Requirements

Candidates must have a post-secondary education in a related field and at least three years of experience in collections or customer service. Strong knowledge of the National Housing Act, bankruptcy legislation, and mortgage industry practices is required.

Skills

Collections
Financial analysis
Negotiation
Mortgage insurance
Legal research
Bankruptcy law
Debt settlement
Risk management
Communication
Problem-solving
Organizational skills
Customer service
Diplomacy
Data tracing
Analytical skills

Benefits

Accrued vacation
Annual individual performance bonus
Training
Mentorship

Visa sponsorship

Not detected in the job text

Keywords

Collections
Mortgage
National Housing Act
Bankruptcy and Insolvency Act
Creditors Relief Act
Debt settlement
Financial analysis
Legal remedies
Garnishment
Foreclosure
Risk management
Credit bureau
EmiliRU
Underwriting
Real estate laws
Customer service
Negotiation
Compliance
Portfolio management
Insurance claims

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