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Added 8 mins ago
SS
Dietary Aide |Permanent Part time| 21 biweekly
Sienna Senior Living
Old Stittsville, ON · Stittsville, ON
- Part-time
As a Dietary Aide at Long Term Care, you'll contribute more than just your professional skills; you'll create meaningful relationships with the individuals who call Sienna Senior Living…
Added 8 mins ago
Sales Representative
Sonepar
Edmonton, AB
Strong business acumen and a professional approach to providing customer solutions.
Added 8 mins ago
Sales Representative
Sonepar
Edmonton, AB
Strong business acumen and a professional approach to providing customer solutions.
Added 9 mins ago
CI
Business Development Representative
Citylitics Inc.
Toronto, ON
- $45,000 to $55,000 CAD / year
- Full-time
Are you a seasoned sales professional with a sharp mind, competitive spirit, and a proven track record in driving business growth? Do you have at least 6 months of experience in SaaS sales…
Added 9 mins ago
V|
Administrative Assistant
Veolia | Water Tech
AB · Edmonton, AB
- Full-time
Handle special customer queries, urgent requests, and escalations with professional and timely communication
Added 23 mins ago
C
Claims Representative I, Property
Co-operators
Calgary, AB · AB · BC · Moncton, NB · Kingston, ON · North Bay, ON · Ottawa, ON · Thunder Bay, ON · Regina, SK · Edmonton, AB
- Full-time
…contribute to the organization’s client service culture through professional interactions with clients and implementing innovative and client centric…
Added 23 mins ago
Bilingual Senior Analyst, Operational Policies and Programs
CMHC - SCHL
Calgary, AB · Vancouver, BC · Halifax, NS · Ottawa, ON · Toronto, ON · Montreal, QC
We're committed to advancing employment equity and fostering an inclusive workplace. To reflect the diversity of Canada’s population, we encourage applications from women, Indigenous…
Added 23 mins ago
Collections Agent
CMHC - SCHL
Ottawa, ON
We're committed to advancing employment equity and fostering an inclusive workplace. To reflect the diversity of Canada’s population, we encourage applications from women, Indigenous…
Added 23 mins ago
WF
Security Analyst, GRC
West Fraser
Vancouver, BC
- Full-time
West Fraser offers exciting career paths in trades, operations, professional services, engineering and forestry across more than 50 locations in Canada, the U.S., the U.K. and Europe.
Added 23 mins ago
CA
Veterinary Technician Assistant
Clearwater Animal Hospital
Windsor, ON
- Full-time
Professional Growth & Recognition: Quarterly team bonuses, professional development opportunities, continuing education allowance, and uniform allowance
Added 23 mins ago
YT
Child & Youth Counsellor- Inpatient Units (Part-time)
YOUTHDALE TREATMENT CENTRES
Toronto, ON
- Part-time
…Youthdale’s programs on a day-to-day basis. A member of an inter-professional team, the Child & Youth Counsellor is responsible for carrying a primary care…
Added 23 mins ago
S
Accounts Receivable - Fixed Term Contract (12 Months)
SECURE
Calgary, AB
- Temporary
Communicate with customers by phone and email regarding overdue invoices, payment status, and payment arrangements while maintaining positive and professional relationships.
Added 38 mins ago
C-
Technical Sales Intern- Mississauga
Captiveaire - Region 114 Western PA
Mississauga, ON
- Volunteer
…including continuous education opportunities like sponsorship for Professional Engineering license and continuous education through weekly webinars and company developed technical…
Added 38 mins ago
FB
Assistant Meat Manager
Farm Boy Inc.
Brantford, ON
- $21 CAD / hour
- Full-time
Excellent organizational, analytical, and interpersonal skills supported by a clear, professional communication style.
Added 38 mins ago
ST
Orthopaedic Technician - Ambulatory Care
St. Thomas Elgin General Hospital
St. Thomas, ON
- $35.74 to $41.15 CAD / hour
- Full-time
Demonstrated commitment to ongoing/continuous professional development
Added 38 mins ago
Retail Sales & Delivery Associate
Fire & Flower Inc.
Halton Hills, ON
…position is responsible for engaging guests with knowledgeable, professional service in-store while also ensuring orders are delivered safely, accurately, and in a timely manner. Acting as…
Added 38 mins ago
Field Sales Representative
Fire & Flower Inc.
Saskatoon, SK
Participate in sales meetings, training sessions, and professional development initiatives.
Added 38 mins ago
Assistant Production Manager
Vestis Uniforms and Workplace Supplies | Canadian Linen & Uniform Service | Québec Linge Service D’Uniformes
Toronto, ON · Etobicoke, ON
…total uniform solution that promotes teamwork and establishes a professional…
Added 38 mins ago
Owen Sound - 310T Lead Hand Mechanic
Human Resources
Owen Sound, ON
At Miller Waste, our people are our greatest strength. We provide a safe workplace, competitive compensation, opportunities for advancement, and the chance to build a long-term career with…
Added 38 mins ago
Clinical Extern - Professional Practice
Women's College Hospital
Toronto, ON
…Hospital is committed to equity, quality and patient safety as key professional values and essential components of daily…
Added 38 mins ago
VC
Veterinary Assistan - Carrington Animal Hospital
VetCare Canada
West Kelowna, BC
- Full-time
Nestled in the heart of the beautiful West Kelowna, Carrington Animal Hospital offers more than just a workplace it’s a lifestyle. Surrounded by stunning mountains and just minutes from the…
Added 38 mins ago
LF
Business Systems Analyst
Lane Four
Toronto, ON
- Contract
We offer exciting career paths, flexible work arrangements, professional development, and competitive total rewards.
Added 38 mins ago
T
Sales Representative
Texcan
AB · Edmonton, AB
- Full-time
Strong business acumen and a professional approach to providing customer solutions.
Added 38 mins ago
RT
Senior Electrical Engineer – High Voltage Substations
RCM Technologies, Inc.
Mississauga, ON
- Full-time
P.Eng. licence with Professional Engineers Ontario (PEO), or licensed in another jurisdiction and eligible for PEO licensure.
Added 53 mins ago
OA
Sales Manager - BMW/MINI Langley
OpenRoad Auto Group
Langley (District), BC · Langley, British Columbia
- Full-time
As part of OpenRoad Auto Group, you'll join one of Canada's leading automotive retail groups, with opportunities for professional growth and career advancement.

CMHC - SCHL

Collections Agent

Ottawa, ON, Canada

Salary: Our salaries generally range from $ 62393.27 to $ 77991.59 and are based on qualifications and experience.

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Job details

Pay: Salary: Our salaries generally range from $ 62393.27 to $ 77991.59 and are based on qualifications and experience.
Apply by: Nov 21, 2026
Posting language: English
Posted: Nov 6, 2026

Original job description

Job Requisition ID: 12675

Position Status: Temporary Full Time

Position Type: Hybrid with mandatory weekly presence

Office Location: Ottawa (ON)

Travel Requirement: Travel not required

Language Designation: Bilingual

Language Skill Levels (Read/Write/Speak): BBB

Security Requirement: Reliability Status

Salary: Our salaries generally range from $ 62393.27 to $ 77991.59 and are based on qualifications and experience.

About CMHC

The work you do and the work we do together matters. We come to work every day with a common purpose: to contribute to a well-functioning housing system.

At CMHC, we hold ourselves accountable for our results and support our colleagues in their achievements. We thrive on collaboration, connecting across CMHC and involving the right people to get our work done. Our leadership style is guided by trust, where our leaders favour an adaptive approach based on the needs of their teams.

Join us and be part of a team that's committed to making a real difference and be part of something meaningful.

Our commitment to diversity, equity, and inclusion

We're committed to advancing employment equity and fostering an inclusive workplace. To reflect the diversity of Canada’s population, we encourage applications from women, Indigenous Peoples, persons with disabilities, 2SLGBTQI+ individuals, veterans, and racialized peoples. We also welcome applications from all individuals eligible to work in Canada.

We are also committed to advancing reconciliation with Indigenous Peoples and supporting the meaningful inclusion of First Nations, Inuit, and Métis voices and priorities. While this position is hybrid requiring some in-office presence, a work from home arrangement may be considered for First Nations candidates on reserve or Indigenous candidates that reside further than 125KM from a CMHC office.

Learn more about our commitment to diversity and inclusion

What’s in it for you

We’ve got the purpose, the people and the perks you need for a fulfilling career. Here’s the comprehensive and generous benefits you get when you’re a contract employee:

Accrued vacation.
Annual individual performance bonus.
Support towards your personal and professional growth with training, mentorship and more.
While positions at CMHC require some in-office presence, alternative work arrangements may be considered for Indigenous candidates.

About the role

Join the Commercial Solutions team, in the Collections Agent position. In this role, you will administer a portfolio of judgment and non-judgment debt owed to CMHC by assessing and processing the settlement of insurance claims resulting from mortgage and non-mortgage defaults related to government programs while minimizing risk to achieve maximum collection on a case-by-case basis and a minimum of client complaints.

This is a temporary position of a duration of 12 months with possibility of renewal.

What you'll do:

Examine financial information, seeking historical and contextual information from a variety of sources and establish the deficiency balance.
Review Bankruptcies Proposals to protect CMHC's rights to obtain the highest possible dividends and to determine whether the proposal will be accepted or opposed.
Perform analysis of different legal actions and or judgment renewals to be taken when a settlement is not reached.
Recommend legal remedies to supervisor and solicitors, which include placing execution orders against the client's additional properties, conducting debt examinations, garnishment orders, alias writs, foreclosures, power of sales and bankruptcies.
Provide documentation to senior team members for review and approval, as and when necessary, to ensure management of risk when faced with exceptions on policy or procedure outside financial authority level.
Locate consumers by tracing, using various resources and tools (such as credit bureau, underwriting system (emiliRU), mainframe, social media, internet platforms, Canada411, LinkedIn, etc.).
Negotiate settlement directly with clients to reach the best possible arrangement within delegated authority limits, referring complex or disputed claims to senior team members for resolution.
Provide guidance to third-party collection agencies, service providers, approved lenders and other internal departments such as claims, multi-units, underwriting, loans administration including legal actions, settlements and settlements in lieu of the judgment as well as explanations for CMHC's position.

What you should have:

A post-secondary education in a related field such as business, accounting, finance, legal, or commerce.
A minimum of three years of prior relevant experience in a customer service and/or collections environment.
An understanding of the competitive mortgage industry environment and the mortgage insurance business.
A strong knowledge of the National Housing Act, Bankruptcy and Insolvency Act as well as the Creditors Relief Act, Estate Administration, and Collection Provincial Legislation.
Strong oral and written communication skills including negotiating skills.
The ability to exercise empathy, diplomacy and tact with the ability to diffuse emotionally distraught and irate debtors.
Strong organizational skills including the ability to multi-task, prioritize, meet deadlines and take initiative.
Analytical and problem-solving skills including the application of sound judgment and the ability to escalate.

It would be great if you also had:

Experience working with accounts where misrepresentation or fraud has occurred.
Good knowledge of mortgage financing and real estate laws, collections, default remedy and/or property administration.

Posting closing date: Note, the competition will remain active until filled.

What happens after you apply

We know that applying for a new job can be both exciting and daunting, and we appreciate your effort. Learn more about our hiring process. If you are selected for an interview or testing, please advise us if you require an accommodation.

If you applied before and you were not successful don’t worry – we're always posting new positions, so don’t hesitate to give it another shot. We’re excited to see what you bring to the table this time around!

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More about this job

Responsibilities

The Collections Agent administers a portfolio of judgment and non-judgment debt by assessing and processing insurance claim settlements related to mortgage defaults. They negotiate settlements with clients, perform legal analysis for debt recovery, and provide guidance to third-party agencies and internal departments.

Requirements

Candidates must have a post-secondary education in a related field and at least three years of experience in collections or customer service. Strong knowledge of the National Housing Act, bankruptcy legislation, and mortgage industry practices is required.

Skills

Collections
Financial analysis
Negotiation
Mortgage insurance
Legal research
Bankruptcy law
Debt settlement
Risk management
Communication
Problem-solving
Organizational skills
Customer service
Diplomacy
Data tracing
Analytical skills

Benefits

Accrued vacation
Annual individual performance bonus
Training
Mentorship

Visa sponsorship

Not detected in the job text

Keywords

Collections
Mortgage
National Housing Act
Bankruptcy and Insolvency Act
Creditors Relief Act
Debt settlement
Financial analysis
Legal remedies
Garnishment
Foreclosure
Risk management
Credit bureau
EmiliRU
Underwriting
Real estate laws
Customer service
Negotiation
Compliance
Portfolio management
Insurance claims

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