Jobs in Canada

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Added 15 days ago
CO
Artistic Supervisor, Student Theatre
City of Burlington
Burlington, ON · Student Theatre Centre
- Full-time
Reporting to the Manager, Cultural Programs, the Artistic Supervisor provides overall leadership for Burlington Student Theatre. This position is responsible for the artistic, educational,…
Added 15 days ago
Identity and Access Management (IAM) Operations Manager
The Canada Life Assurance Company
Toronto, ON
The Manager, IAM Access Operations leads enterprise Identity and Access Management operations while driving identity security strategy, control effectiveness, and cyber resilience. The role…
Added 15 days ago
Client Support Manager
CMiC
Toronto, ON
As a CMiC "Client Support Manager" within our Support department, you will be the first point of contact to serve assigned clients’ technical support needs. You shall act as the liaison…
Added 15 days ago
S
Manager, IT Infrastructure
SGI
Regina, SK
- $109,052 to $145,411 CAD / year
- Full-time
We're looking for a Manager, IT Infrastructure to provide strategic leadership and operational oversight for our infrastructure environment, ensuring the reliability, performance, and…
Added 15 days ago
PA
Portfolio Manager
Purpose Advisor Solutions
Toronto, ON
- Full-time
Harness Investment Management Inc. (Harness) is registered across Canada as a Portfolio Manager and Exempt Market Dealer, providing discretionary investment management services to…
Added 15 days ago
C
Client Support Manager
CMiC
Toronto, ON
- Full-time
As a CMiC "Client Support Manager" within our Support department, you will be the first point of contact to serve assigned clients’ technical support needs. You shall act as the liaison…
Added 15 days ago
T&
Senior Project Manager / Senior Consultant, Stakeholder Management
Turner & Townsend
Toronto, ON
- Full-time
As a Senior Project Manager / Senior Consultant, Stakeholder Management, you will:
Added 15 days ago
AS
Program Management Office Analyst
Alquemy Search & Consulting
Toronto, ON
- Full-time
Perform other duties as assigned by the Manager, Infrastructure Program Delivery.
Added 15 days ago
TI
Program Manager-Retail Banking
TekStaff IT Solutions
Toronto, ON
- Contract
Candidate Requirements/Must Have Skills:
Added 15 days ago
OG
Superviseur(e) comptes clés / Key Accounts Supervisor
OEC Group (Canada)
Montreal, QC
- Full-time
Added 15 days ago
C
Manager, Systems Development - Agentic Salesforce Delivery
Co-operators
Guelph, ON · Mississauga, ON · Toronto, ON
- Full-time
Work Model: Hybrid (2 days in office)
Added 15 days ago
SS
Senior Business Development Manager - Airport & Airline Lounges (NAM)
SITA Switzerland Sarl
Canada
- Full-time
The Job holder will be a experienced and commercially driven Business Development Senior Manager to accelerate the growth of CCM's premium lounge furnishings and interior solutions business…
Added 15 days ago
TO
Registered Practical Nurse
THE ONEILL CENTRE
Cannington, ON
- Part-time
The Registered Practical Nurse (RPN) reports to the Assistant Director of Care/Nurse Manager and provides clinical leadership to support safe, high-quality, person-centred care. The RPN…
Added 15 days ago
Program Handover Manager
Bechtel Corporation
Toronto, ON
Works with the Program Technical Director, Program Assurance Manager, Program Integration Manager, and Program Testing and Commissioning Manager to implement and monitor technical progress…
Added 15 days ago
Corporate - Commercial Lines - Commercial Account Manager
OTIP Group of Companies (OTIP, Orbit, Curo)
Waterloo, ON
The Commercial Account Manager serves as the lead relationship manager and trusted risk advisor for a portfolio of complex commercial clients. This role is responsible for developing and…
Added 15 days ago
Operations Supervisor and Driver - Durham
Diabetes Canada / National Diabetes Trust
Clarington, ON · Oshawa, ON
Ensure required merchandise is delivered to all Value Village Stores as per the delivery schedule. Assist the Operations Manager in planning and implementing innovative, effective methods…
Added 15 days ago
Logistics Coordinator
World Vision Canada
Mississauga, ON
Forklift and walkie certification required
Added 15 days ago
L
Program Manager
LTM
Mississauga, ON
- Full-time
Location - Mississauga, Canada | Hybrid; onsite attendance expected 2 days per week
Added 15 days ago
L
Program Manager
LTM
Mississauga, ON
- $130,000 to $150,000 CAD / year
- Full-time
Location - Mississauga, Canada | Hybrid; onsite attendance expected 2 days per week
Added 15 days ago
IM
MEP Project Manager
Iron Maple
NS · Nova Scotia, Canada
- Full-time
Candidates must have:
Added 15 days ago
JI
Dispatch Manager
J.D. Irving, Limited
Concord, ON
- Full-time
Midland Transport is currently seeking a Dispatch Manager for our Concord Terminal. Reporting to the Terminal Manager, the successful candidate will lead a high-performing dispatch team…
Added 15 days ago
PI
Manager, Leadership Programs
Proximity Institute
Toronto, ON
- Full-time
The Manager, Leadership Programs is an integral member of a small, high-performing team responsible for the design, delivery and continuous improvement of leadership development programs…
Added 15 days ago
OP
Senior Manager, Leadership and Awards
Ontario Provincial Police
Orillia, ON
- $110,638 to $155,942 CAD / year
- Full-time
Provide leadership and direction to staff with a focus on strategic planning and program oversight related to OPP executive development, leadership training, curriculum design and the…
Added 15 days ago
PG
Junior Project Manager
Prica Group Construction Management
Waterloo, ON
- Full-time
The Junior Project Manager supports the project team in the planning, coordination, administration, and successful delivery of construction projects. This role is responsible for…
Added 15 days ago
UH
Family Physician
Unison Health & Community Services
Toronto, ON · North York, ON
- Part-time
…protective services, Pathways to Education™ and a Diabetes Education Program. Unison’s mission is working together to deliver accessible and high-quality health and community services that…

CMiC

Client Support Manager

Toronto, ON, Canada

The overall hiring salary range for this position is $45,000 to $55,000 annually. · Full-time

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Job details

Pay: The overall hiring salary range for this position is $45,000 to $55,000 annually.
Job type: Full-time
Apply by: Apr 24, 2027
Posting language: English
Posted: Oct 26, 2026

Original job description

Job Description

As a CMiC "Client Support Manager" within our Support department, you will be the first point of contact to serve assigned clients’ technical support needs. You shall act as the liaison between the clients and the internal teams (programmers, managers, etc.) to ensure the timely and successful delivery of solutions according to customers’ needs. Since no two problems are the same, we are looking for someone that can tailor a unique solution to suit client requirements while ensuring a quality client experience that is delivered promptly and transparently.

Important Information:

The overall hiring salary range for this position is $45,000 to $55,000 annually.
This position is for an existing vacancy
We do not use AI to screen, assess, or select applicants

Job Requirements

Canadian Bachelor's degree from a recognized college or university is mandatory, preferred fields of study include Business, Commerce, or Computer Science
Knowledge of case ticketing system.
Ability to troubleshoot and resolve conflicts.
Solid ability to facilitate written and verbal communication between team members, Product Groups and clients.
Exceptional analytical and problem-solving skills.
Ability to grasp new concepts and learn quickly.
Extremely detail oriented with the ability to manage and prioritize work flow.
Good organizational and time management skills.
Proactive with the ability to meet tight deadlines and operate in a high-paced environment.
Team-player, strong work ethic and a positive attitude.
Previous industry experience with Construction, Tech Support or Customer Service exposure is an asset.
Professional Services and/or Information Technology is preferred

NOTE: Please note that this is not a position within Sales capacity and that core responsibilities include client support initiatives.

Job Responsibilities

Manage day-to-day critical issues and share progress on issue resolution with both clients and internal support members.
Coordinate and participate on regular scheduled conference calls with clients. This includes:
- Providing updates on outstanding issues.
- Identify and prioritize key issues.
- Discuss and coordinate upgrade and patch paths as well as any new product inquiries.
Coordinate support team efforts when ranking client priorities.
Regularly review client comments on ticket/issue notes.
Participate in weekly meetings with Product Leads to review client issues and priorities.
Maintain business partner and contact information. Assist in the creation and maintenance of internal customer service portal access for users.
Observe issues on the ticketing system while escalating and coordinating outstanding key support issues promptly.
Build and maintain strong and long-lasting business relationships.

Job Benefits

Competitive benefits Package (including Health & Dental benefits)
Paid vacation and personal days
Townhall meetings where all employees are encouraged to participate in open discussions
Located on York University’s campus, easily accessible by transit (TTC, GO, etc.), walking distance to shopping and restaurants
Outdoor lunch space, including picnic tables
An active Social Events Committee (past events include annual seasonal parties, pool and bowling tournaments, karaoke nights, Game nights, BBQ’s, and more)
Health and Wellness webinars
RRSP Matching Program after 2 years of employment
Experience in a rapidly growing, socially responsible corporation

CMiC is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, CMiC will provide accommodation to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.

Salary

45000 - 55000 CAD (yearly)

Apply on LinkedIn About employer

More about this job

Responsibilities

Manage client support issues, track and communicate resolution progress, and coordinate priorities and escalations with clients and internal teams. Maintain client relationships and contact records, support portal access, and participate in client calls and product issue reviews.

Requirements

A Canadian bachelor’s degree from a recognized college or university is mandatory; Business, Commerce, or Computer Science is preferred. Candidates should have ticketing-system knowledge, strong communication and problem-solving abilities, excellent organization and prioritization skills, and the ability to work proactively in a fast-paced environment; construction, technical support, customer service, professional services, or IT experience is an asset.

Skills

Client Support
Technical Support
Case Ticketing Systems
Troubleshooting
Conflict Resolution
Written Communication
Verbal Communication
Analytical Skills
Problem-Solving
Prioritization
Organization
Time Management
Issue Escalation
Attention to Detail
Teamwork

Benefits

Health and Dental Benefits
Paid Vacation
Personal Days
RRSP Matching Program
Health and Wellness Webinars
Social Events
Accessible Transit Location
Outdoor Lunch Space

Visa sponsorship

Not detected in the job text

Keywords

Client Support
Technical Support
Case Ticketing System
Issue Resolution
Issue Escalation
Customer Service
Construction
Information Technology
Professional Services
Product Groups
Client Prioritization
Upgrade Coordination
Patch Coordination
Customer Service Portal
Business Partner Information
Contact Management
Conference Calls
Analytical Skills
Problem-Solving
Conflict Resolution
Written Communication
Verbal Communication
Workflow Management
Time Management

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Work requirements

Jobs in Canada