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Added 6 mins ago
ECD - Project Engineer - Travel Projects
Kiewit
Halifax, NS · Oakville, ON · Toronto, ON
…be the main conduit of information between the construction manager and the team for cost, revenue, cash flow information. Do you have strong mentorship skills? You will have the…
Added 6 mins ago
CE
Fence Labourer
Cooper Equipment Rentals Limited
Calgary, AB
- Full-time
Inspect equipment for damage upon return and notify supervisor or branch manager of damaged or broken fence materials.
Added 6 mins ago
P
Platform Developer
Plusgrade
Montreal, QC · CAN - Montreal
- Full-time
…thoughtfully to accelerate exploration, testing, documentation, and delivery without compromising reliability, security, or…
Added 6 mins ago
W
Pharmacy Assistant
Walmart
Peterborough, ON
- Part-time
…Operations required of a team player. They are a key member in the delivery of superior customer…
Added 6 mins ago
Programming Manager
BOS Innovations
London, ON
The Programming Manager is responsible for leading the PLC and Robotics Programming teams, ensuring the successful execution of programming activities across custom industrial automation…
Added 6 mins ago
LC
Associate Product Manager, Enterprise Initiatives
Loblaw Companies Limited
Brampton, ON
- Full-time
Associate Product Manager, Enterprise Initiatives - 12mth Contract
Added 6 mins ago
Manufacturing Engineering
BWXT
Peterborough, ON
…on-power refueling, reactor maintenance, and nuclear medicine delivery tooling sold around the world. We are the original designer of the automated systems that allow 24/7 on power…
Added 6 mins ago
Project Manager
Government of Alberta
Calgary, AB
We are seeking a results-driven construction Project Manager (PM) to lead the coordination and delivery of complex capital infrastructure projects within the Ministry of Forestry and Parks.…
Added 6 mins ago
Consumer & Market Intelligence Manager
Nestle Operational Services Worldwide SA
Montreal, QC
Job title: Consumer & Market Insights Manager
Added 6 mins ago
B
Trade Desk Support Analyst, Summer 2027 (Co-op/Internship) - 4 months
BMO
Toronto, ON · FCP
- Full-time
Develops and maintains effective relationships with internal & external stakeholders to execute work and fulfill service delivery expectations.
Added 6 mins ago
D
Senior Manager, Derivatives & FX Transformation
Delpath
Toronto, ON
- Contract
…deep Capital Markets Operations knowledge and proven project delivery expertise to drive governance, execution, risk management, and stakeholder alignment. Working across Technology,…
Added 6 mins ago
BP
General Manager
Boston Pizza International Inc
Moncton, NB
- Full-time
…operating dining rooms, sports bars, patios, take-out, and delivery services. BPI fosters a culture that values entrepreneurship, creativity, and collaboration, with a tight-knit team that…
Added 7 mins ago
H
Project Manager
Hays
Calgary, AB
- $110,000 to $140,000 CAD / year
- Full-time
…commitment to excellence, the company is seeking a Project Manager to join its Calgary…
Added 7 mins ago
S
Provincial Overdose Mobile Response Team, Crisis Intervention Specialist, HEMBC
Sanya’k̓ula
Vancouver, BC
- Full-time
Reporting to the Program Manager, Provincial Overdose Mobile Response Team (MRT), the MRT Crisis Intervention Specialist provides training, education and crisis response to first…
Added 7 mins ago
LG
Sr Project Manager
Lark Group
Surrey, BC
- Full-time
We’re looking for an experienced Sr Project Manager to lead complex, community-focused projects across our construction and development portfolio. This is a hands-on role for someone who…
Added 17 mins ago
Maintenance Assistant
Public Service Delivery
Brandon, MB
…Asset Management Division of the Department of Public Service…
Added 19 mins ago
Maintenance Assistant
Public Service Delivery
Dauphin, MB
…Asset Management Division of the Department of Public Service…
Added 21 mins ago
TH
Order Picker Part Time - OAKVILLE TRAFALGAR
The Home Depot
Canada
- Part-time
Loading delivery vehicles and taking out customers curbside orders, which includes complying with required safety regulations.
Added 21 mins ago
IT Support Analyst - Mississauga, ON
Specsavers
Burnaby, BC
Reporting to the IT Service Delivery Manager, the IT Support Analyst will be the first point of contact for all IT incidents and requests from retail stores and our Mississauga Support…
Added 21 mins ago
GT
Technology Delivery Manager
Greater Toronto Airports Authority
Toronto, ON
- Full-time
Reporting to the Associate Director, Technology Delivery, the Technology Delivery Manager is responsible for leading the end‑to‑end technical delivery of digital solutions that enable…
Added 21 mins ago
Bilingual Senior Specialist, Software Engineering (Environment Management - DEVOPS)
CMHC - SCHL
Ottawa, ON · Montreal, QC
…CMHC’s cloud environments reporting to the platform engineering manager. Working with platform, security, and application teams, you’ll build automation that allows environment provision,…
Added 21 mins ago
A
Systems Integration Engineer
AtkinsRéalis
Montreal, QC · Quebec, QC
- Full-time
Ability to lead discussions with partners, customers and suppliers, and interact with technical experts as a delivery manager.
Added 21 mins ago
HR
Registered Respiratory Therapist
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
…Health, Wilson SiteLabour Group: OPSEU 577Reporting Relationship: Manager, Respiratory ServicesHourly Rate: $38.35 -…
Added 21 mins ago
C
Senior Analyst, Software Compliance and Contract Management (T & I) (Telework/Hybrid)
CBC/Radio-Canada
Ottawa, ON · Toronto, ON · Montreal, QC
- Full-time
Reporting to the Senior Manager of Software Compliance and Contract Management along with other Senior Analysts and working closely with Architects, Contract Owners and other Stakeholders,…
Added 21 mins ago
SC
préposé(e) aux services – Syndiqué | Funeral Attendant - Union
Service Corporation International
Longueuil, QC
- Full-time
A Funeral Attendant reports to the Location Manager and is responsible for assisting with all funeral home and cremation related duties. Other general duties include meeting the general…

CMiC

Client Support Manager

Toronto, ON, Canada

The overall hiring salary range for this position is $45,000 to $55,000 annually. · Full-time

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Job details

Pay: The overall hiring salary range for this position is $45,000 to $55,000 annually.
Job type: Full-time
Apply by: Apr 24, 2027
Posting language: English
Posted: Oct 26, 2026

Original job description

Job Description

As a CMiC "Client Support Manager" within our Support department, you will be the first point of contact to serve assigned clients’ technical support needs. You shall act as the liaison between the clients and the internal teams (programmers, managers, etc.) to ensure the timely and successful delivery of solutions according to customers’ needs. Since no two problems are the same, we are looking for someone that can tailor a unique solution to suit client requirements while ensuring a quality client experience that is delivered promptly and transparently.

Important Information:

The overall hiring salary range for this position is $45,000 to $55,000 annually.
This position is for an existing vacancy
We do not use AI to screen, assess, or select applicants

Job Requirements

Canadian Bachelor's degree from a recognized college or university is mandatory, preferred fields of study include Business, Commerce, or Computer Science
Knowledge of case ticketing system.
Ability to troubleshoot and resolve conflicts.
Solid ability to facilitate written and verbal communication between team members, Product Groups and clients.
Exceptional analytical and problem-solving skills.
Ability to grasp new concepts and learn quickly.
Extremely detail oriented with the ability to manage and prioritize work flow.
Good organizational and time management skills.
Proactive with the ability to meet tight deadlines and operate in a high-paced environment.
Team-player, strong work ethic and a positive attitude.
Previous industry experience with Construction, Tech Support or Customer Service exposure is an asset.
Professional Services and/or Information Technology is preferred

NOTE: Please note that this is not a position within Sales capacity and that core responsibilities include client support initiatives.

Job Responsibilities

Manage day-to-day critical issues and share progress on issue resolution with both clients and internal support members.
Coordinate and participate on regular scheduled conference calls with clients. This includes:
- Providing updates on outstanding issues.
- Identify and prioritize key issues.
- Discuss and coordinate upgrade and patch paths as well as any new product inquiries.
Coordinate support team efforts when ranking client priorities.
Regularly review client comments on ticket/issue notes.
Participate in weekly meetings with Product Leads to review client issues and priorities.
Maintain business partner and contact information. Assist in the creation and maintenance of internal customer service portal access for users.
Observe issues on the ticketing system while escalating and coordinating outstanding key support issues promptly.
Build and maintain strong and long-lasting business relationships.

Job Benefits

Competitive benefits Package (including Health & Dental benefits)
Paid vacation and personal days
Townhall meetings where all employees are encouraged to participate in open discussions
Located on York University’s campus, easily accessible by transit (TTC, GO, etc.), walking distance to shopping and restaurants
Outdoor lunch space, including picnic tables
An active Social Events Committee (past events include annual seasonal parties, pool and bowling tournaments, karaoke nights, Game nights, BBQ’s, and more)
Health and Wellness webinars
RRSP Matching Program after 2 years of employment
Experience in a rapidly growing, socially responsible corporation

CMiC is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, CMiC will provide accommodation to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.

Salary

45000 - 55000 CAD (yearly)

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More about this job

Responsibilities

Manage client support issues, track and communicate resolution progress, and coordinate priorities and escalations with clients and internal teams. Maintain client relationships and contact records, support portal access, and participate in client calls and product issue reviews.

Requirements

A Canadian bachelor’s degree from a recognized college or university is mandatory; Business, Commerce, or Computer Science is preferred. Candidates should have ticketing-system knowledge, strong communication and problem-solving abilities, excellent organization and prioritization skills, and the ability to work proactively in a fast-paced environment; construction, technical support, customer service, professional services, or IT experience is an asset.

Skills

Client Support
Technical Support
Case Ticketing Systems
Troubleshooting
Conflict Resolution
Written Communication
Verbal Communication
Analytical Skills
Problem-Solving
Prioritization
Organization
Time Management
Issue Escalation
Attention to Detail
Teamwork

Benefits

Health and Dental Benefits
Paid Vacation
Personal Days
RRSP Matching Program
Health and Wellness Webinars
Social Events
Accessible Transit Location
Outdoor Lunch Space

Visa sponsorship

Not detected in the job text

Keywords

Client Support
Technical Support
Case Ticketing System
Issue Resolution
Issue Escalation
Customer Service
Construction
Information Technology
Professional Services
Product Groups
Client Prioritization
Upgrade Coordination
Patch Coordination
Customer Service Portal
Business Partner Information
Contact Management
Conference Calls
Analytical Skills
Problem-Solving
Conflict Resolution
Written Communication
Verbal Communication
Workflow Management
Time Management

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