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Added 2 mins ago
AC
Senior Manager Global Internal Audit and Internal Controls
Alimentation Couche-Tard
Laval, QC
- Internship
Added 2 mins ago
FH
Community Health Nurse - Licensed Practical Nurse, New Westminster
Fraser Health Authority
New Westminster, BC
- $32.84 to $44.96 CAD / hour
- Full-time
Added 2 mins ago
TH
SUPERVISEUR, SERVICES 90, 91 ET 96
The Home Depot Canada
Dartmouth, NS
- Full-time
Under the management of Department Supervisors, our Associates can flourish and reach their peak. They provide leadership by coaching, training, motivating and inspiring associates to…
Added 2 mins ago
DG
Sales Manager
Dilawri Group of Companies
North Vancouver, BC
- Full-time
North Shore Acura is seeking a results‑driven and experienced Sales Manager to support the General Manager in overseeing all activities within the New and Used Sales Departments. This role…
Added 2 mins ago
SM
Manager Granting
St. Michael's Hospital
Toronto, ON
- Full-time
The Manager, Granting is a senior individual contributor role responsible for translating SMPF ’s granting strategy into operational action through portfolio management, hospital…
Added 2 mins ago
AC
Food Service Supervisor
Aramark Canada
Vaughan, ON
- Full-time
…Supervisors to join our passionate Food Services Team. Alongside a manager who will help coordinate and lead operations, you'll help oversee staff, collaborate with teammates, and help…
Added 2 mins ago
NH
PROJECT MANAGER, CAPITAL PROJECTS AND PLANNING
Northern Health - BC
Prince George, BC
- Full-time
…experience to join our Capital Planning & Support Services…
Added 3 mins ago
AC
Hospitality Supervisor
Aramark Canada
AB · Edmonton, AB
- Internship
Under the direction of the Guest Service Manager, the Guest Services Supervisor is responsible for the work that is carried out within the Guest Services Department. Coordinates Guest…
Added 3 mins ago
DA
BUSINESS MANAGER
Drive Auto Group
Whitby, ON
- Full-time
Drive Autogroup is seeking a motivated and experienced Finance and Insurance (F&I) Manager to join our team. The F&I Manager plays a crucial role in the dealership, overseeing the finance…
Added 3 mins ago
HR
Specialist, Designated Beauty Advisor (DBA) - Aesop
Holt Renfrew
Vancouver, BC
- Full-time
Maintain solid relationships with buyer, vendor, and selling manager
Added 3 mins ago
FH
Cardiac Rhythm Devices Technologist - Abbotsford Regional Hospital and Cancer Centre
Fraser Health Authority
Abbotsford, BC
- $40.26 to $50.29 CAD / hour
- Other
Under the direction of the Manager or Supervisor, performs pacemaker analysis and programs pacemakers to correct values/optimal settings within clinics, operating rooms or various areas of…
Added 3 mins ago
HR
Beauty Advisor - Clean Beauty
Holt Renfrew
Vancouver, BC
- Full-time
Maintain solid relationships with buyer, vendor, and selling manager
Added 3 mins ago
GG
Electrical Engineer
Giampaolo Group Inc.
Brampton, ON
- Full-time
Works in coordination with Engineering Manager to prepare department budgets, and or contracts for capital expenditures or services
Added 3 mins ago
C
Facilities Manager
CBRE
Vancouver, BC
- Full-time
As a CBRE Facilities Manager, you act as the operational heartbeat of a portfolio of properties. You lead the team that ensures these environments don't just function - they excel. You are…
Added 3 mins ago
FB
Assistant Grocery Manager
Farm Boy Inc.
Richmond Hill, ON
- Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 3 mins ago
R
Senior Analyst, Software Compliance and Contract Management (T & I) (Telework/Hybrid)
Radio-Canada
Montreal, QC
- Full-time
Reporting to the Senior Manager of Software Compliance and Contract Management along with other Senior Analysts and working closely with Architects, Contract Owners and other Stakeholders,…
Added 3 mins ago
CA
Senior Estimator
Cementation Americas
North Bay, ON
- Full-time
Reporting to the Manager of Estimating, the Senior Estimator works closely with the Estimating & Studies Team to respond to client tender requests and provide ongoing support to Operations…
Added 3 mins ago
CO
Bylaw Intake Administrator (Relief)
City of Penticton
Penticton, BC
- Full-time
Reporting to the Bylaw Manager, the Bylaw Intake Administrator is the first point of contact for the majority of all bylaw complaints and responsible for a range of administrative duties…
Added 3 mins ago
TT
Museum Archives Assistant
Tk̓emlúps te Secwépemc
Kamloops, BC
- Full-time
…Archivist, Staff Supervisor, and/or the Language and Culture Department…
Added 3 mins ago
FT
Team Lead
Frontier Technologies
Dartmouth, NS
- Full-time
…day a week supporting their area. Reporting to the Operations Manager, the Team Lead sets the standard for quality, safety and customer service, and owns the day-to-day health of their…
Added 3 mins ago
MS
Van Outreach Support Worker (1.0 Evenings, term till March 31, 2027)
Main Street Project Inc.
Winnipeg, MB
- Full-time
Respond to services requests from first responders, business owners, and community members, City of Winnipeg, Community Agency or as directed by the manager.
Added 3 mins ago
S
2 Grocery - Supervisor Full-Time Graveyards @ Our Broadmead Location
Sobeys
Victoria, BC
- Full-time
…friendly, well-trained staff. The Supervisor will supervise the department and staff and act as the go to person in the absence of the Department Manager and Assistant. The Supervisor will…
Added 3 mins ago
S
Produce - Clerk Produce
Sobeys
Winnipeg, MB
- Full-time
…the produce you are looking for. Maintaining a well-stocked department so that the customer shopping experience is quick, easy and efficient is the key to building loyalty. That is why our…
Added 3 mins ago
Deli Manager
Freson Bros.
Sundre, AB
We are hiring for a Full-Time Deli Manager position with a wage range of $50,000 - $60,000 at our location in Sundre, AB.
Added 3 mins ago
Graduate Research Assistant, College of Nursing
University of Saskatchewan
Saskatoon, SK
Your general location of work will be remotely from your own home/office, and you will report to Dr. Geoffrey Maina and Stéphanie Caron-Roy (Research Manager) as your supervisors.

CMiC

Client Support Manager

Toronto, ON, Canada

The overall hiring salary range for this position is $45,000 to $55,000 annually. · Full-time

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Applications open in a new tab.

Job details

Pay: The overall hiring salary range for this position is $45,000 to $55,000 annually.
Job type: Full-time
Apply by: Apr 24, 2027
Posting language: English
Posted: Oct 26, 2026

Original job description

Job Description

As a CMiC "Client Support Manager" within our Support department, you will be the first point of contact to serve assigned clients’ technical support needs. You shall act as the liaison between the clients and the internal teams (programmers, managers, etc.) to ensure the timely and successful delivery of solutions according to customers’ needs. Since no two problems are the same, we are looking for someone that can tailor a unique solution to suit client requirements while ensuring a quality client experience that is delivered promptly and transparently.

Important Information:

The overall hiring salary range for this position is $45,000 to $55,000 annually.
This position is for an existing vacancy
We do not use AI to screen, assess, or select applicants

Job Requirements

Canadian Bachelor's degree from a recognized college or university is mandatory, preferred fields of study include Business, Commerce, or Computer Science
Knowledge of case ticketing system.
Ability to troubleshoot and resolve conflicts.
Solid ability to facilitate written and verbal communication between team members, Product Groups and clients.
Exceptional analytical and problem-solving skills.
Ability to grasp new concepts and learn quickly.
Extremely detail oriented with the ability to manage and prioritize work flow.
Good organizational and time management skills.
Proactive with the ability to meet tight deadlines and operate in a high-paced environment.
Team-player, strong work ethic and a positive attitude.
Previous industry experience with Construction, Tech Support or Customer Service exposure is an asset.
Professional Services and/or Information Technology is preferred

NOTE: Please note that this is not a position within Sales capacity and that core responsibilities include client support initiatives.

Job Responsibilities

Manage day-to-day critical issues and share progress on issue resolution with both clients and internal support members.
Coordinate and participate on regular scheduled conference calls with clients. This includes:
- Providing updates on outstanding issues.
- Identify and prioritize key issues.
- Discuss and coordinate upgrade and patch paths as well as any new product inquiries.
Coordinate support team efforts when ranking client priorities.
Regularly review client comments on ticket/issue notes.
Participate in weekly meetings with Product Leads to review client issues and priorities.
Maintain business partner and contact information. Assist in the creation and maintenance of internal customer service portal access for users.
Observe issues on the ticketing system while escalating and coordinating outstanding key support issues promptly.
Build and maintain strong and long-lasting business relationships.

Job Benefits

Competitive benefits Package (including Health & Dental benefits)
Paid vacation and personal days
Townhall meetings where all employees are encouraged to participate in open discussions
Located on York University’s campus, easily accessible by transit (TTC, GO, etc.), walking distance to shopping and restaurants
Outdoor lunch space, including picnic tables
An active Social Events Committee (past events include annual seasonal parties, pool and bowling tournaments, karaoke nights, Game nights, BBQ’s, and more)
Health and Wellness webinars
RRSP Matching Program after 2 years of employment
Experience in a rapidly growing, socially responsible corporation

CMiC is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, CMiC will provide accommodation to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.

Salary

45000 - 55000 CAD (yearly)

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More about this job

Responsibilities

Manage client support issues, track and communicate resolution progress, and coordinate priorities and escalations with clients and internal teams. Maintain client relationships and contact records, support portal access, and participate in client calls and product issue reviews.

Requirements

A Canadian bachelor’s degree from a recognized college or university is mandatory; Business, Commerce, or Computer Science is preferred. Candidates should have ticketing-system knowledge, strong communication and problem-solving abilities, excellent organization and prioritization skills, and the ability to work proactively in a fast-paced environment; construction, technical support, customer service, professional services, or IT experience is an asset.

Skills

Client Support
Technical Support
Case Ticketing Systems
Troubleshooting
Conflict Resolution
Written Communication
Verbal Communication
Analytical Skills
Problem-Solving
Prioritization
Organization
Time Management
Issue Escalation
Attention to Detail
Teamwork

Benefits

Health and Dental Benefits
Paid Vacation
Personal Days
RRSP Matching Program
Health and Wellness Webinars
Social Events
Accessible Transit Location
Outdoor Lunch Space

Visa sponsorship

Not detected in the job text

Keywords

Client Support
Technical Support
Case Ticketing System
Issue Resolution
Issue Escalation
Customer Service
Construction
Information Technology
Professional Services
Product Groups
Client Prioritization
Upgrade Coordination
Patch Coordination
Customer Service Portal
Business Partner Information
Contact Management
Conference Calls
Analytical Skills
Problem-Solving
Conflict Resolution
Written Communication
Verbal Communication
Workflow Management
Time Management

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