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Customer Success Manager
AppifyLab
Success, SK
- Full-time
You will collaborate closely with Product, Engineering, Sales, Marketing, and Support teams to deliver an outstanding customer experience, drive customer retention, and contribute to the…
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LV
KEY HOLDER-EN
La Vie En Rose
Red Deer, AB
- Part-time
Performance bonuses (in-store sales or management position)
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Analyste principal(e) en soutien applicatif – Actions
CGI
Montreal, QC
- Full-time
The client is seeking a Senior Application Support Analyst to join its team in Montreal. This position is the primary point of contact for production support of the Equity platform in the…
Added 2 mins ago
TS
Vice President, Global Core Trade Finance, TD Securities, Global Transaction Banking
TD Securities
Toronto, ON
- Full-time
…movements. Accordingly, GTB continues to invest and innovate to support our clients' evolving…
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TS
Commercial Card Associate Product Manager
TD Securities
Toronto, ON
- Full-time
Coordinate with Sales, Technology, Risk, Operations, Marketing, Finance, Legal, Compliance, and external providers to support timely delivery of product initiatives.
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LV
SEASONAL ASSOCIATE-EN
La Vie En Rose
AB · Edmonton, AB
- Part-time
Performance bonuses (in-store sales or management position)
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LV
SALES ASSOCIATE-EN
La Vie En Rose
AB · Edmonton, AB
- Part-time
Performance bonuses (in-store sales or management position)
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Market Vice President, Commercial Banking - Edmonton
Scotiabank
AB · Edmonton, AB
- Full-time
Extensive experience leading sales-focused teams in commercial banking.
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LV
KEY HOLDER-EN
La Vie En Rose
Gatineau, QC
- Full-time
Performance bonuses (in-store sales or management position)
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LV
MANAGER-EN
La Vie En Rose
Laval, QC
- Full-time
Performance bonuses (in-store sales or management position)
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LV
MANAGER-EN
La Vie En Rose
Val-d'Or, QC
- Full-time
Performance bonuses (in-store sales or management position)
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LV
SEASONAL ASSOCIATE-EN
La Vie En Rose
Pointe-Claire, QC
- Part-time
Performance bonuses (in-store sales or management position)
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LV
ASSISTANT MANAGER-EN
La Vie En Rose
Val-d'Or, QC
- Full-time
Train your team members to provide strong customer support - teach them the best sales techniques and make sure they’re familiar with all product features;
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LV
SALES ASSOCIATE-EN
La Vie En Rose
Thetford Mines, QC
- Part-time
Performance bonuses (in-store sales or management position)
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Staff Software Engineer, Payments Intelligence
Stripe
Toronto, ON
- Full-time
Define technical strategy for multiple experiences across the Payment Intelligence portfolio, with a focus on quality and performance
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LV
SALES ASSOCIATE-EN
La Vie En Rose
Quebec, QC
- Part-time
Performance bonuses (in-store sales or management position)
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LV
KEY HOLDER-EN
La Vie En Rose
Thetford Mines, QC
- Part-time
Performance bonuses (in-store sales or management position)
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LV
JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
Vaudreuil-Dorion, QC
- Full-time
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
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LV
JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
Montreal, QC
- Full-time
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
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LV
SEASONAL ASSOCIATE-EN
La Vie En Rose
Calgary, AB
- Part-time
Performance bonuses (in-store sales or management position)
Added 2 mins ago
LV
KEY HOLDER-EN
La Vie En Rose
Vaudreuil-Dorion, QC
- Full-time
Performance bonuses (in-store sales or management position)
Added 2 mins ago
LV
SEASONAL ASSOCIATE-EN
La Vie En Rose
London, ON
- Part-time
Performance bonuses (in-store sales or management position)
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LV
JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
Saint-Bruno, QC
- Full-time
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
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LV
SALES ASSOCIATE-EN
La Vie En Rose
Halifax, NS
- Part-time
Performance bonuses (in-store sales or management position)
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LV
ASSISTANT MANAGER-EN
La Vie En Rose
Sherbrooke, QC
- Full-time
Train your team members to provide strong customer support - teach them the best sales techniques and make sure they’re familiar with all product features;

CMiC

Client Support Manager

Toronto, ON, Canada

The overall hiring salary range for this position is $45,000 to $55,000 annually. · Full-time

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Job details

Pay: The overall hiring salary range for this position is $45,000 to $55,000 annually.
Job type: Full-time
Apply by: Apr 24, 2027
Posting language: English
Posted: Oct 26, 2026

Original job description

Job Description

As a CMiC "Client Support Manager" within our Support department, you will be the first point of contact to serve assigned clients’ technical support needs. You shall act as the liaison between the clients and the internal teams (programmers, managers, etc.) to ensure the timely and successful delivery of solutions according to customers’ needs. Since no two problems are the same, we are looking for someone that can tailor a unique solution to suit client requirements while ensuring a quality client experience that is delivered promptly and transparently.

Important Information:

The overall hiring salary range for this position is $45,000 to $55,000 annually.
This position is for an existing vacancy
We do not use AI to screen, assess, or select applicants

Job Requirements

Canadian Bachelor's degree from a recognized college or university is mandatory, preferred fields of study include Business, Commerce, or Computer Science
Knowledge of case ticketing system.
Ability to troubleshoot and resolve conflicts.
Solid ability to facilitate written and verbal communication between team members, Product Groups and clients.
Exceptional analytical and problem-solving skills.
Ability to grasp new concepts and learn quickly.
Extremely detail oriented with the ability to manage and prioritize work flow.
Good organizational and time management skills.
Proactive with the ability to meet tight deadlines and operate in a high-paced environment.
Team-player, strong work ethic and a positive attitude.
Previous industry experience with Construction, Tech Support or Customer Service exposure is an asset.
Professional Services and/or Information Technology is preferred

NOTE: Please note that this is not a position within Sales capacity and that core responsibilities include client support initiatives.

Job Responsibilities

Manage day-to-day critical issues and share progress on issue resolution with both clients and internal support members.
Coordinate and participate on regular scheduled conference calls with clients. This includes:
- Providing updates on outstanding issues.
- Identify and prioritize key issues.
- Discuss and coordinate upgrade and patch paths as well as any new product inquiries.
Coordinate support team efforts when ranking client priorities.
Regularly review client comments on ticket/issue notes.
Participate in weekly meetings with Product Leads to review client issues and priorities.
Maintain business partner and contact information. Assist in the creation and maintenance of internal customer service portal access for users.
Observe issues on the ticketing system while escalating and coordinating outstanding key support issues promptly.
Build and maintain strong and long-lasting business relationships.

Job Benefits

Competitive benefits Package (including Health & Dental benefits)
Paid vacation and personal days
Townhall meetings where all employees are encouraged to participate in open discussions
Located on York University’s campus, easily accessible by transit (TTC, GO, etc.), walking distance to shopping and restaurants
Outdoor lunch space, including picnic tables
An active Social Events Committee (past events include annual seasonal parties, pool and bowling tournaments, karaoke nights, Game nights, BBQ’s, and more)
Health and Wellness webinars
RRSP Matching Program after 2 years of employment
Experience in a rapidly growing, socially responsible corporation

CMiC is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, CMiC will provide accommodation to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.

Salary

45000 - 55000 CAD (yearly)

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More about this job

Responsibilities

Manage client support issues, track and communicate resolution progress, and coordinate priorities and escalations with clients and internal teams. Maintain client relationships and contact records, support portal access, and participate in client calls and product issue reviews.

Requirements

A Canadian bachelor’s degree from a recognized college or university is mandatory; Business, Commerce, or Computer Science is preferred. Candidates should have ticketing-system knowledge, strong communication and problem-solving abilities, excellent organization and prioritization skills, and the ability to work proactively in a fast-paced environment; construction, technical support, customer service, professional services, or IT experience is an asset.

Skills

Client Support
Technical Support
Case Ticketing Systems
Troubleshooting
Conflict Resolution
Written Communication
Verbal Communication
Analytical Skills
Problem-Solving
Prioritization
Organization
Time Management
Issue Escalation
Attention to Detail
Teamwork

Benefits

Health and Dental Benefits
Paid Vacation
Personal Days
RRSP Matching Program
Health and Wellness Webinars
Social Events
Accessible Transit Location
Outdoor Lunch Space

Visa sponsorship

Not detected in the job text

Keywords

Client Support
Technical Support
Case Ticketing System
Issue Resolution
Issue Escalation
Customer Service
Construction
Information Technology
Professional Services
Product Groups
Client Prioritization
Upgrade Coordination
Patch Coordination
Customer Service Portal
Business Partner Information
Contact Management
Conference Calls
Analytical Skills
Problem-Solving
Conflict Resolution
Written Communication
Verbal Communication
Workflow Management
Time Management

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