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Added 15 days ago
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Quality of Life Aide
Extendicare
Red Deer, AB · LTC - Michener Hill NH (Michener Blvd.)
- Part-time
· Maintain program and resident records according to department policy. Report, document and communicate participation by residents to registered staff.
Added 15 days ago
FB
Loan Consultant
Fairstone Bank
Yorkton, SK
- Full-time
Family Support: Parental leave top-up program to help you during life’s big moments.
Added 15 days ago
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Assistant Director of Care (ADOC) - Full Time (FT) - Michener Hill
Extendicare
Red Deer, AB · LTC - Michener Hill NH (Michener Blvd.)
- Full-time
Current CPR certification is required
Added 15 days ago
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Laundry Aide (full Time) - Arbour Heights
Extendicare
Calgary, AB · Arbour Heights
- Full-time
To participate in the Quality Improvement Program;
Added 15 days ago
FB
Loan Consultant
Fairstone Bank
Fort Saskatchewan, AB
- Full-time
Family Support: Parental leave top-up program to help you during life’s big moments.
Added 15 days ago
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Manager, Program Controls
Seaspan
North Vancouver, BC
- Full-time
The Manager, Program Controls leads the Program Controls function at Vancouver Shipyards, providing oversight, governance, and continuous improvement of project controls across all…
Added 15 days ago
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Clinical Supervisor - RN
Extendicare
Bedford, NS · Halifax, NS · ParaMed Admin Office - NS (Bedford Hwy)
- Full-time
Must possess a valid driver’s license and access to reliable transportation
Added 15 days ago
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RN - Palliative Shift Nurse
Extendicare
Oakville, ON · ParaMed - Oakville (Dorval Dr.)
- Part-time
Flexible scheduling (evening or night shifts)
Added 15 days ago
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Client Coordinator - Entry level
Extendicare
Calgary, AB
- Full-time
…needs including high-quality nursing, therapeutic, personal support and home support. We work hand-in-hand with health system partners to deliver personalized and coordinated care, support…
Added 15 days ago
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Artistic Supervisor, Student Theatre
City of Burlington
Burlington, ON · Student Theatre Centre
- Full-time
Build and maintain positive relationships with participants, families, schools, community organizations, artists, and external partners to support program success and community engagement.
Added 15 days ago
Cyber/Technology Risk Senior IT Business Systems Analyst
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
Contribute to project implementation activities including process and system design, testing, change management, training, support documentation, risk management, and rollout planning.
Added 15 days ago
Senior Operations Associate
The Canada Life Assurance Company
London, ON
…non-financial transactions for our clients' mutual fund accounts in support of our distribution…
Added 15 days ago
Identity and Access Management (IAM) Operations Manager
The Canada Life Assurance Company
Toronto, ON
Support regulatory compliance requirements and security assessments.
Added 15 days ago
Fire Protection Specialist
Westinghouse Electric Company, LLC
Kitchener, ON
Employees working in hybrid roles are expected to work onsite at our Kitchener, Ontario office 2 days per week
Added 15 days ago
Nurse Practitioner - Acute Care - Repost
Winnipeg Regional Health Authority
Steinbach, MB
Advanced Cardiac Life Support (ACLS) (if situated in an emergency room).
Added 15 days ago
Registered Nurse (N2) - Emergency
Winnipeg Regional Health Authority
Winnipeg, MB
Emergency Nursing Orientation is a full-time program. Orientees are required to participate on a full-time basis during Level 1, 2, and 3 training periods.
Added 15 days ago
Nurse Practitioner - Acute Care - Repost
Winnipeg Regional Health Authority
Steinbach, MB
Advanced Cardiac Life Support (ACLS) (if situated in an emergency room).
Added 15 days ago
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Store Manager
Pandora
ON · Cookstown, ON
- Full-time
We Dare! We offer robust compensation package including base + bonus’s and RRSP program to help you secure your financial future
Added 15 days ago
EY Law - Employment Lawyer - Toronto
EY
Toronto, ON
…future. Our Total Rewards package includes a discretionary bonus program, a comprehensive medical, prescription drug and dental coverage plan, a defined contribution pension plan, a great…
Added 15 days ago
EY Law - Employment Lawyer, Senior Associate - Vancouver
EY
Vancouver, BC
…future. Our Total Rewards package includes a discretionary bonus program, a comprehensive medical, prescription drug and dental coverage plan, a defined contribution pension plan, a great…
Added 15 days ago
NC
Community Worker Food Access and Supportive Employment
Neighbours Community Homes
Canada
- Temporary
This position reports to the Food Program Supervisor and works collaboratively with staff from Support Services.
Added 15 days ago
Ironworker
Aecon
Calgary, AB
Must have a strong understanding of industrial safety procedures and policies
Added 15 days ago
Client Support Manager
CMiC
Toronto, ON
As a CMiC "Client Support Manager" within our Support department, you will be the first point of contact to serve assigned clients’ technical support needs. You shall act as the liaison…
Added 15 days ago
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Senior Financial Analyst – FP&A, Fuel
Alimentation Couche-Tard
Laval, QC
- Internship
As a Senior Financial Analyst – FP&A, Fuel, you will provide financial analysis, reporting, modelling, and decision support across fuel retail, B2B, EV, and related commercial operations.…
Added 15 days ago
NC
Senior Manager, Tax (Contract)
Northleaf Capital Partners
Toronto, ON
- Full-time
…to the Managing Director, Tax, the Senior Manager, Tax will support the tax related transaction structuring, asset management, and investment reporting functions for Northleaf’s global…

CMiC

Client Support Manager

Toronto, ON, Canada

The overall hiring salary range for this position is $45,000 to $55,000 annually.

Apply on cmicglobal.careers.hibob.com About employer

Applications open in a new tab.

Job details

Pay: The overall hiring salary range for this position is $45,000 to $55,000 annually.
Posting language: English
Posted: Oct 26, 2026

Original job description

As a CMiC "Client Support Manager" within our Support department, you will be the first point of contact to serve assigned clients’ technical support needs. You shall act as the liaison between the clients and the internal teams (programmers, managers, etc.) to ensure the timely and successful delivery of solutions according to customers’ needs. Since no two problems are the same, we are looking for someone that can tailor a unique solution to suit client requirements while ensuring a quality client experience that is delivered promptly and transparently.

Important Information:

The overall hiring salary range for this position is $45,000 to $55,000 annually.
This position is for an existing vacancy
We do not use AI to screen, assess, or select applicants

Canadian Bachelor's degree from a recognized college or university is mandatory, preferred fields of study include Business, Commerce, or Computer Science
Knowledge of case ticketing system.
Ability to troubleshoot and resolve conflicts.
Solid ability to facilitate written and verbal communication between team members, Product Groups and clients.
Exceptional analytical and problem-solving skills.
Ability to grasp new concepts and learn quickly.
Extremely detail oriented with the ability to manage and prioritize work flow.
Good organizational and time management skills.
Proactive with the ability to meet tight deadlines and operate in a high-paced environment.
Team-player, strong work ethic and a positive attitude.
Previous industry experience with Construction, Tech Support or Customer Service exposure is an asset.
Professional Services and/or Information Technology is preferred

NOTE: Please note that this is not a position within Sales capacity and that core responsibilities include client support initiatives.

Manage day-to-day critical issues and share progress on issue resolution with both clients and internal support members.
Coordinate and participate on regular scheduled conference calls with clients. This includes:
- Providing updates on outstanding issues.
- Identify and prioritize key issues.
- Discuss and coordinate upgrade and patch paths as well as any new product inquiries.
Coordinate support team efforts when ranking client priorities.
Regularly review client comments on ticket/issue notes.
Participate in weekly meetings with Product Leads to review client issues and priorities.
Maintain business partner and contact information. Assist in the creation and maintenance of internal customer service portal access for users.
Observe issues on the ticketing system while escalating and coordinating outstanding key support issues promptly.
Build and maintain strong and long-lasting business relationships.

Competitive benefits Package (including Health & Dental benefits)
Paid vacation and personal days
Townhall meetings where all employees are encouraged to participate in open discussions
Located on York University’s campus, easily accessible by transit (TTC, GO, etc.), walking distance to shopping and restaurants
Outdoor lunch space, including picnic tables
An active Social Events Committee (past events include annual seasonal parties, pool and bowling tournaments, karaoke nights, Game nights, BBQ’s, and more)
Health and Wellness webinars
RRSP Matching Program after 2 years of employment
Experience in a rapidly growing, socially responsible corporation

CMiC is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, CMiC will provide accommodation to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.

Apply on cmicglobal.careers.hibob.com About employer

More about this job

Responsibilities

The Client Support Manager acts as the primary liaison between clients and internal teams to ensure the timely delivery of technical solutions. Responsibilities include managing critical issues, coordinating client conference calls, and maintaining strong business relationships.

Requirements

Candidates must hold a Canadian Bachelor's degree in Business, Commerce, or Computer Science. Proficiency in case ticketing systems, strong analytical skills, and the ability to facilitate communication between technical and non-technical stakeholders are required.

Skills

Client support
Technical support
Case ticketing system
Conflict resolution
Communication
Analytical skills
Problem-solving
Time management
Organizational skills
Relationship management
Customer service
Construction industry knowledge
Software troubleshooting
Project coordination

Benefits

Health benefits
Dental benefits
Paid vacation
Personal days
RRSP matching program
Health and wellness webinars

Visa sponsorship

Not detected in the job text

Keywords

Client Support
Technical Support
Ticketing System
Account Management
Construction
Software
Troubleshooting
Conflict Resolution
Communication
Analytical Skills
Problem-solving
Time Management
Business Relationship
Product Groups
Customer Service
Professional Services
Information Technology
Hybrid
RRSP Matching
Health Benefits
Dental Benefits

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Work requirements

Jobs in Canada