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Added 1 min ago
DH
Financial Planning and Analysis Manager
Diploma Healthcare Group
Mississauga, ON
- $96,000 to $120,000 CAD / year
- Full-time
Added 1 min ago
BO
Analyst, Loans Modelling & Administration
Building Ontario Fund
Toronto, ON
- Full-time
In this role, you’ll report to the Manager, Loans Administration & Compliance and be accountable for financial analysis, modelling, and scenario analysis to support portfolio monitoring and…
Added 1 min ago
M
Manager Case Management Services
Medavie
NB · NL · NS · ON · PE · Montreal, QC · MBC QC Local Office Montréal
- Full-time
Reporting to the AVP, Disability Management Operations, the Manager, Life & Disability Management is accountable for the operational performance, quality, and outcomes of STD and LTD…
Added 1 min ago
Liquor Store Manager
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Calgary, AB
…oriented and passionate people leader to join our team as a Store Manager. Our Store Managers are responsible for all facets of their operation. Effectively communicating our company’s…
Added 1 min ago
Fire Chief
The Corporation of The City of St. Thomas
St. Thomas, ON
Under the general direction of the City Manager, the Fire Chief is responsible for the strategic leadership, administration, and operational oversight of the Fire Department, including the…
Added 1 min ago
Executive Receptionist
State Window Corporation
Vaughan, ON
Performance Evaluation: We prioritize ongoing feedback and development through structured bi-annual performance reviews and ongoing check ins with your direct supervisor/manager.
Added 1 min ago
GMR - Snowshoe Guide (Winter 2026/27)
Northland Properties
North Vancouver, BC
Reports to: Manager - Education, Wildlife & Adventure Programs
Added 1 min ago
GMR - Mountain Educator (Winter 2026/27)
Northland Properties
North Vancouver, BC
Reports to: Manager, Wildlife, Education & Adventure Programs
Added 1 min ago
E
Senior Engagement Manager
EXL
Canada
- Full-time
Establish program governance, monitor risks and dependencies, and drive timely resolution of delivery and stakeholder issues.
Added 1 min ago
C
Portfolio Manager, Civil Training Programs
CAE
Montreal, QC
- Full-time
…the Civil Aviation Training portfolio. The position oversees program strategy, roadmap execution, and delivery of high-quality courseware that meets applicable regulatory standards and…
Added 16 mins ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…
Added 16 mins ago
ON
Motor Coach Operator Trainer
Ontario Northland
North Bay, ON
- $83,538 to $98,280 CAD / year
- Full-time
Conduct MTO testing for driver license renewal as per Driver Certification Program.
Added 16 mins ago
JE
Automation Systems Designer - Mechanical
Johnson Electric
Ancaster, ON · Canada Ancaster - Automation Group Canada (General)
- Full-time
Providing time estimates, resource requirements, and progress updates to the Design Manager and Program Manager.
Added 31 mins ago
TP
Service Manager
T&T Power Group
Wellesley, ON
- $80,000 to $95,000 CAD / year
- Full-time
…qualified individual to fill the opening of the GTA Service Manager…
Added 31 mins ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Reporting to the Vice President, Corporate Services & Chief Financial Officer, the Manager, Finance, Performance and Analytics supports the hospital's strategic objectives, performance…
Added 31 mins ago
AP
Manager, Data Analytics and Reporting
Alexion Pharmaceuticals, Inc.
Mississauga, ON
- Full-time
The Manager, Analytics & Reporting will lead the creation of trusted, scalable analytics and reporting that power the US Commercial business across Specialty Pharmacy, Specialty Infusion…
Added 31 mins ago
P
PepsiCo Canada: People Experience (HR) Winter 2027 Co-op
PepsiCo
Brampton, ON
- Full-time
Assist the HR Manager with the implementation of HR programs or initiatives.
Added 31 mins ago
TE
Field Operations Construction Supervisor (Moncton)
TK Elevator
Dieppe, NB
- Full-time
…qualifications. All final hiring decisions are made by either the hiring manager or the recruitment…
Added 31 mins ago
T
Manager, Delivery Lead / Project Manager - Gen AI and Software Delivery
Toast
Montreal, QC
- $103,000 to $150,000 USD / year
- Full-time
…10,000 people across Canada, for a Delivery Lead / Project Manager on its Gen AI and Software Delivery team in Montreal. The team helps major organizations modernize how software is…
Added 31 mins ago
TE
Operations Manager - Ottawa (New Installation and Modernization)
TK Elevator
Ottawa, ON
- Full-time
…compliance with regulations and the company’s internal safety program, conducting regular training, and holding teams accountable to the highest safety standards to prevent incidents and…
Added 31 mins ago
NP
Coordinator, Maintenance & Projects
Niagara Parks Commission
Niagara Falls, ON
- Full-time
Prepare capital equipment lists for the Senior Manager’s or Director’s approval.
Added 31 mins ago
MC
Associate Director, Assessment Operations
Medical Council of Canada
Ottawa, ON
- $130,000 to $156,000 CAD / year
- Full-time
…and a better candidate experience across every examination program you…
Added 31 mins ago
CH
Summer Internship - Field Service Coordinator
Clean Harbors
Guelph, ON
- Full-time
The Field Service Project Manager Internship is an 11-week program designed to provide students with meaningful, hands-on experience. Interns will assist in tasks associated with field…
Added 31 mins ago
RM
Technical Analyst Capital Condition Assessment & Rehabilitation Wastewater
Regional Municipality of Peel
Brampton, ON
- Other
Reports to: Program Manager, W&WW Condition Assessment and Rehabilitation
Added 31 mins ago
Y
Senior Manager, Food Innovation Technology
Yum!
Vaughan, ON
- Full-time
The Senior Food Innovation Technology Manager is the heart of our business and can balance the art and science of innovation, development, and food safety. They have passion for food and…

CMiC

Client Support Manager

Toronto, ON, Canada

The overall hiring salary range for this position is $45,000 to $55,000 annually.

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Job details

Pay: The overall hiring salary range for this position is $45,000 to $55,000 annually.
Posting language: English
Posted: Oct 26, 2026

Original job description

As a CMiC "Client Support Manager" within our Support department, you will be the first point of contact to serve assigned clients’ technical support needs. You shall act as the liaison between the clients and the internal teams (programmers, managers, etc.) to ensure the timely and successful delivery of solutions according to customers’ needs. Since no two problems are the same, we are looking for someone that can tailor a unique solution to suit client requirements while ensuring a quality client experience that is delivered promptly and transparently.

Important Information:

The overall hiring salary range for this position is $45,000 to $55,000 annually.
This position is for an existing vacancy
We do not use AI to screen, assess, or select applicants

Canadian Bachelor's degree from a recognized college or university is mandatory, preferred fields of study include Business, Commerce, or Computer Science
Knowledge of case ticketing system.
Ability to troubleshoot and resolve conflicts.
Solid ability to facilitate written and verbal communication between team members, Product Groups and clients.
Exceptional analytical and problem-solving skills.
Ability to grasp new concepts and learn quickly.
Extremely detail oriented with the ability to manage and prioritize work flow.
Good organizational and time management skills.
Proactive with the ability to meet tight deadlines and operate in a high-paced environment.
Team-player, strong work ethic and a positive attitude.
Previous industry experience with Construction, Tech Support or Customer Service exposure is an asset.
Professional Services and/or Information Technology is preferred

NOTE: Please note that this is not a position within Sales capacity and that core responsibilities include client support initiatives.

Manage day-to-day critical issues and share progress on issue resolution with both clients and internal support members.
Coordinate and participate on regular scheduled conference calls with clients. This includes:
- Providing updates on outstanding issues.
- Identify and prioritize key issues.
- Discuss and coordinate upgrade and patch paths as well as any new product inquiries.
Coordinate support team efforts when ranking client priorities.
Regularly review client comments on ticket/issue notes.
Participate in weekly meetings with Product Leads to review client issues and priorities.
Maintain business partner and contact information. Assist in the creation and maintenance of internal customer service portal access for users.
Observe issues on the ticketing system while escalating and coordinating outstanding key support issues promptly.
Build and maintain strong and long-lasting business relationships.

Competitive benefits Package (including Health & Dental benefits)
Paid vacation and personal days
Townhall meetings where all employees are encouraged to participate in open discussions
Located on York University’s campus, easily accessible by transit (TTC, GO, etc.), walking distance to shopping and restaurants
Outdoor lunch space, including picnic tables
An active Social Events Committee (past events include annual seasonal parties, pool and bowling tournaments, karaoke nights, Game nights, BBQ’s, and more)
Health and Wellness webinars
RRSP Matching Program after 2 years of employment
Experience in a rapidly growing, socially responsible corporation

CMiC is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, CMiC will provide accommodation to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.

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More about this job

Responsibilities

The Client Support Manager acts as the primary liaison between clients and internal teams to ensure the timely delivery of technical solutions. Responsibilities include managing critical issues, coordinating client conference calls, and maintaining strong business relationships.

Requirements

Candidates must hold a Canadian Bachelor's degree in Business, Commerce, or Computer Science. Proficiency in case ticketing systems, strong analytical skills, and the ability to facilitate communication between technical and non-technical stakeholders are required.

Skills

Client support
Technical support
Case ticketing system
Conflict resolution
Communication
Analytical skills
Problem-solving
Time management
Organizational skills
Relationship management
Customer service
Construction industry knowledge
Software troubleshooting
Project coordination

Benefits

Health benefits
Dental benefits
Paid vacation
Personal days
RRSP matching program
Health and wellness webinars

Visa sponsorship

Not detected in the job text

Keywords

Client Support
Technical Support
Ticketing System
Account Management
Construction
Software
Troubleshooting
Conflict Resolution
Communication
Analytical Skills
Problem-solving
Time Management
Business Relationship
Product Groups
Customer Service
Professional Services
Information Technology
Hybrid
RRSP Matching
Health Benefits
Dental Benefits

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