Jobs in Canada

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Added 5 mins ago
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Counsellor - Men's Addiction Treatment
The Salvation Army Canada and Bermuda Territory
Vancouver, BC
- Full-time
Under the direction of the Treatment Program Assistant Manager – Men’s Treatment, the Addiction Counsellor is responsible for the following areas: counselling, clientele relations,…
Added 5 mins ago
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Supervisor, Mountain Adventures - Winter - Full-Time
Alterra
The Blue Mountains, ON · Blue Mountain Resort LP
- Full-time
Monitoring the delivery of products and ensure quality meets the standards set by the department and the company; Handle customer service shortfalls and service recovery in coordination…
Added 5 mins ago
FT
Part-Time Professors - Base Borden - CAF Fanshawe for Aircraft Maintenance (AME-M), Avionics Maintenance (AME-E), and Aircraft Structural Repair (AME-S)
Fanshawe Toronto@ILAC
Borden, ON
- Part-time
Reporting to the Program Manager, part-time faculty are responsible for delivering the Transport Canada-accredited curriculum of Fanshawe College Aircraft Maintenance (AME-M), Avionics…
Added 5 mins ago
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Welding Supervisor
56385b92-402c-477a-89b4-4599bbee0c03
Bratt's Lake No. 129, SK
- Full-time
Oversee and enforce safety and health regulations and ensure personal protective equipment (PPE) is being worn correctly in department
Added 19 mins ago
ECD - Project Engineer - Travel Projects
Kiewit
Halifax, NS · Oakville, ON · Toronto, ON
…be the main conduit of information between the construction manager and the team for cost, revenue, cash flow information. Do you have strong mentorship skills? You will have the…
Added 19 mins ago
Medical Transcriptionist
Dynacare
Winnipeg, MB
Assisting the Pathologists and department head with special projects and surgical pathology QA program work
Added 19 mins ago
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Medical Laboratory Technologist
Dynacare
Canada
- Full-time
Follow SOP’s as per specific department manual for all procedures.
Added 19 mins ago
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(CAN) Associé de jour, rénovation
Walmart
Quebec, QC
- Full-time
A day remodel associate works with the Remodel Lead and Day Remodel Manager to establish standards in newly renovated departments. They complete modulars, assist customers, ensure…
Added 19 mins ago
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Summer Student - CRU Project Support
AltaLink
Calgary, AB
- Other
…This Summer Student – CRU Project Support will report to the Manager, Project Support CRU, and work closely with the project managers, functional teams, and management to ensure project…
Added 19 mins ago
Programming Manager
BOS Innovations
London, ON
The Programming Manager is responsible for leading the PLC and Robotics Programming teams, ensuring the successful execution of programming activities across custom industrial automation…
Added 19 mins ago
LC
PC Express Department Manager
Loblaw Companies Limited
Vancouver, BC
- Full-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in one of our stores, you will have an immediate impact on sales…
Added 19 mins ago
LC
Grocery Department Manager Nights
Loblaw Companies Limited
London, ON
- Full-time
Oversee the overnight operations of the Grocery department
Added 19 mins ago
LC
Meat/Seafood Department Manager
Loblaw Companies Limited
Windsor, ON
- Full-time
Oversee the day-to-day operations of a specific department within a store
Added 19 mins ago
General Duty Nurse (N2) - Emergency - Repost
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Manager Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 19 mins ago
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Parts Manager NEW!!!
Maxim Truck and Trailer
Prince Albert, SK
- Full-time
Do you have technical knowledge of heavy duty truck and trailer parts? Maxim is currently seeking a PARTS MANAGER. The successful candidate will lead a team who ensures customer…
Added 28 mins ago
Regional Financial Analyst
Business, Mining, Trade and Job Creation
Winnipeg, MB
The Department of Business, Mining, Trade and Job Creation is seeking a qualified candidate to fill the position of Regional Financial Analyst in Winnipeg.
Added 30 mins ago
Maintenance Assistant
Public Service Delivery
Brandon, MB
…Maintenance Assistant within the Asset Management Division of the Department of Public Service…
Added 32 mins ago
Maintenance Assistant
Public Service Delivery
Dauphin, MB
…Maintenance Assistant within the Asset Management Division of the Department of Public Service…
Added 34 mins ago
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Front End Supervisor Full Time 8 Month Contract (Dartmouth)
The Home Depot
Dartmouth, NS
- Full-time
Under the management of Department Supervisors, our Associates can flourish and reach their peak. They provide leadership by coaching, training, motivating and inspiring associates to…
Added 34 mins ago
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Receiving Associate Part Time - OAKVILLE TRAFALGAR
The Home Depot
Canada
- Part-time
Reports to Department Supervisor of Receiving
Added 34 mins ago
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Plumbing and Electrical Sales Part Time - WINDSOR
The Home Depot
Windsor, ON
- Part-time
…and provide assistance. Sales Associates have an emphasis on department and product knowledge, provide information on product features and are familiar with related items in order to sell…
Added 34 mins ago
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Seasonal Sales Part Time - OAKVILLE TRAFALGAR
The Home Depot
Canada
- Part-time
…and provide assistance. Sales Associates have an emphasis on department and product knowledge, provide information on product features and are familiar with related items in order to sell…
Added 34 mins ago
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Order Picker Part Time - OAKVILLE TRAFALGAR
The Home Depot
Canada
- Part-time
Reports to Service Desk Department Supervisor
Added 34 mins ago
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Department Supervisor Full-Time (3 Month Contract) - 7064 Westend
The Home Depot
Canada
- Full-time
Under the management of Department Supervisors, our Associates can flourish and reach their peak. They provide leadership by coaching, training, motivating and inspiring associates to…
Added 34 mins ago
TH
Receiving Associate Part Time (CARLETON PLACE)
The Home Depot
Carleton Place, ON
- Part-time
Reports to Department Supervisor of Receiving

CMiC

Client Support Manager

Toronto, ON, Canada

The overall hiring salary range for this position is $45,000 to $55,000 annually.

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Job details

Pay: The overall hiring salary range for this position is $45,000 to $55,000 annually.
Posting language: English
Posted: Oct 26, 2026

Original job description

As a CMiC "Client Support Manager" within our Support department, you will be the first point of contact to serve assigned clients’ technical support needs. You shall act as the liaison between the clients and the internal teams (programmers, managers, etc.) to ensure the timely and successful delivery of solutions according to customers’ needs. Since no two problems are the same, we are looking for someone that can tailor a unique solution to suit client requirements while ensuring a quality client experience that is delivered promptly and transparently.

Important Information:

The overall hiring salary range for this position is $45,000 to $55,000 annually.
This position is for an existing vacancy
We do not use AI to screen, assess, or select applicants

Canadian Bachelor's degree from a recognized college or university is mandatory, preferred fields of study include Business, Commerce, or Computer Science
Knowledge of case ticketing system.
Ability to troubleshoot and resolve conflicts.
Solid ability to facilitate written and verbal communication between team members, Product Groups and clients.
Exceptional analytical and problem-solving skills.
Ability to grasp new concepts and learn quickly.
Extremely detail oriented with the ability to manage and prioritize work flow.
Good organizational and time management skills.
Proactive with the ability to meet tight deadlines and operate in a high-paced environment.
Team-player, strong work ethic and a positive attitude.
Previous industry experience with Construction, Tech Support or Customer Service exposure is an asset.
Professional Services and/or Information Technology is preferred

NOTE: Please note that this is not a position within Sales capacity and that core responsibilities include client support initiatives.

Manage day-to-day critical issues and share progress on issue resolution with both clients and internal support members.
Coordinate and participate on regular scheduled conference calls with clients. This includes:
- Providing updates on outstanding issues.
- Identify and prioritize key issues.
- Discuss and coordinate upgrade and patch paths as well as any new product inquiries.
Coordinate support team efforts when ranking client priorities.
Regularly review client comments on ticket/issue notes.
Participate in weekly meetings with Product Leads to review client issues and priorities.
Maintain business partner and contact information. Assist in the creation and maintenance of internal customer service portal access for users.
Observe issues on the ticketing system while escalating and coordinating outstanding key support issues promptly.
Build and maintain strong and long-lasting business relationships.

Competitive benefits Package (including Health & Dental benefits)
Paid vacation and personal days
Townhall meetings where all employees are encouraged to participate in open discussions
Located on York University’s campus, easily accessible by transit (TTC, GO, etc.), walking distance to shopping and restaurants
Outdoor lunch space, including picnic tables
An active Social Events Committee (past events include annual seasonal parties, pool and bowling tournaments, karaoke nights, Game nights, BBQ’s, and more)
Health and Wellness webinars
RRSP Matching Program after 2 years of employment
Experience in a rapidly growing, socially responsible corporation

CMiC is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, CMiC will provide accommodation to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.

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More about this job

Responsibilities

The Client Support Manager acts as the primary liaison between clients and internal teams to ensure the timely delivery of technical solutions. Responsibilities include managing critical issues, coordinating client conference calls, and maintaining strong business relationships.

Requirements

Candidates must hold a Canadian Bachelor's degree in Business, Commerce, or Computer Science. Proficiency in case ticketing systems, strong analytical skills, and the ability to facilitate communication between technical and non-technical stakeholders are required.

Skills

Client support
Technical support
Case ticketing system
Conflict resolution
Communication
Analytical skills
Problem-solving
Time management
Organizational skills
Relationship management
Customer service
Construction industry knowledge
Software troubleshooting
Project coordination

Benefits

Health benefits
Dental benefits
Paid vacation
Personal days
RRSP matching program
Health and wellness webinars

Visa sponsorship

Not detected in the job text

Keywords

Client Support
Technical Support
Ticketing System
Account Management
Construction
Software
Troubleshooting
Conflict Resolution
Communication
Analytical Skills
Problem-solving
Time Management
Business Relationship
Product Groups
Customer Service
Professional Services
Information Technology
Hybrid
RRSP Matching
Health Benefits
Dental Benefits

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