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TS
Support Worker
The Salvation Army in Canada
Victoria, BC
- Full-time
Provides accurate information and client-centered support to meet the needs of the residents and visitors, in accordance to Victoria A.R.C. Policies/Procedures;
Added just now
CC
Internal Posting - PAR Coordinator
Community Counselling
North Bay, ON
- Full-time
…emotional regulation, and non-abusive conflict resolution. Services are delivered using anti-oppressive, culturally safe, trauma-informed, and inclusive…
Added 15 mins ago
TN
Manager, Clinical Services
The Newly
Calgary, AB
- Full-time
The Manager, Clinical Services is responsible for the operational leadership and day-to-day management of The Newly Calgary Clinic. The role is accountable for supporting clinical…
Added 15 mins ago
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Store Director
sephora.com
Halifax, NS
- Full-time
As the next Store Director at Sephora, you will oversee and manage the overall client service experience, people development, sales, productivity, merchandising, operations, and human…
Added 30 mins ago
VP
Business Center Support Team Associate - Toronto
Vialto Partners
Toronto, ON
- Full-time
Liaise with external vendors, including FedEx, UPS, Canada Post, local courier services, Xerox, and Staples.
Added 30 mins ago
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Software Engineer II (Salesforce Loyalty Management Developer)
TD
Toronto, ON
- Full-time
…experience, availability, and/or reduce cost in support of client…
Added 30 mins ago
C&
MAC Manager
Cushman & Wakefield
Markham, ON
- Full-time
The MAC Manager is responsible for leading moves, adds, and changes services across assigned sites, ensuring workplace moves,
Added 30 mins ago
Crisis Intervener - Mental Health & Addictions
Nova Scotia Health and IWK Health
Halifax, NS
As the Crisis Intervenor on the Provincial Crisis Team, under the direction the Health Services Manager, delivers crisis support services to individuals experiencing a mental health crisis…
Added 30 mins ago
Hospital Community Outreach Counsellor, CYYA
Fraser Health
Abbotsford, BC
Reporting clinically to the discipline Clinical Practice Leader and reporting administratively to the Manager or designate, the Outreach Counsellor provides hospital to community-based…
Added 45 mins ago
CC
Commercial Services Associate
Cambrian Credit Union
Winnipeg, MB
- Full-time
…candidates may progress to the role of Commercial Relationship Manager or Credit Analyst. Long-term career opportunities include positions in sales/relationship management, and risk…
Added 1 hour ago
A
Chef De Projet / Project Manager
Actalent
MB · Saint-Laurent, MB
- $40 to $55 CAD / hour
- Contract
Added 1 hour ago
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Technology Strategy & Transformation Manager
Accenture
Toronto, ON
- Full-time
…reinvent and improve every business. Our mission is to help client business executives disrupt their industry and utilize technology to capture market…
Added 1 hour ago
W
Senior Piping Designer
Worley
Sarnia, ON
- Full-time
…procurement and construction across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we…
Added 1 hour ago
FH
Lead, Health Informatics
Fraser Health
Surrey, BC
- Full-time
…enterprise-wide initiatives and serves as a backup to the Portfolio Manager in team leadership…
Added 1 hour ago
SM
RQ00832 – Privacy Impact Assessment Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Work Arrangement: Hybrid – 3 Days Onsite, subject to the Hiring Manager’s discretion
Added 1 hour ago
SM
RQ00832 – Privacy Impact Assessment Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Work Arrangement: Hybrid – 3 Days Onsite, subject to the Hiring Manager’s discretion
Added 1 hour ago
SM
RQ00832 – Privacy Impact Assessment Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Work Arrangement: Hybrid – 3 Days Onsite, subject to the Hiring Manager’s discretion
Added 1 hour ago
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RQ00795 – Software Developer – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
…production support for critical healthcare-related digital…
Added 1 hour ago
SM
RQ00795 – Software Developer – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
…production support for critical healthcare-related digital…
Added 1 hour ago
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RQ00833 – Program Manager – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Program Manager with extensive experience in program and portfolio management, strategic planning, governance, stakeholder engagement, risk management, and the…
Added 1 hour ago
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RQ00795 – Software Developer – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
…production support for critical healthcare-related digital…
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29954-RFR-DTS-071 – Project Manager
S M Software Solutions Inc
Winnipeg, MB
- Full-time
Client: Government of Manitoba – 29954-RFR-DTS-071
Added 1 hour ago
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29954-RFR-DTS-071 – Project Manager
S M Software Solutions Inc
Winnipeg, MB
- Full-time
Client: Government of Manitoba – 29954-RFR-DTS-071
Added 1 hour ago
SM
29954-RFR-DTS-071 – Project Manager
S M Software Solutions Inc
Winnipeg, MB
- Full-time
Client: Government of Manitoba – 29954-RFR-DTS-071
Added 2 hours ago
SM
Senior Account Manager + Client Growth (Base + Uncapped Commission)
Setsail Marketing
Vancouver, BC
- Full-time
Senior Account Manager – Client Growth (Base + Uncapped Commission)

CMiC

Client Support Manager

Toronto, ON, Canada

The overall hiring salary range for this position is $45,000 to $55,000 annually.

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Job details

Pay: The overall hiring salary range for this position is $45,000 to $55,000 annually.
Posting language: English
Posted: Oct 26, 2026

Original job description

As a CMiC "Client Support Manager" within our Support department, you will be the first point of contact to serve assigned clients’ technical support needs. You shall act as the liaison between the clients and the internal teams (programmers, managers, etc.) to ensure the timely and successful delivery of solutions according to customers’ needs. Since no two problems are the same, we are looking for someone that can tailor a unique solution to suit client requirements while ensuring a quality client experience that is delivered promptly and transparently.

Important Information:

The overall hiring salary range for this position is $45,000 to $55,000 annually.
This position is for an existing vacancy
We do not use AI to screen, assess, or select applicants

Canadian Bachelor's degree from a recognized college or university is mandatory, preferred fields of study include Business, Commerce, or Computer Science
Knowledge of case ticketing system.
Ability to troubleshoot and resolve conflicts.
Solid ability to facilitate written and verbal communication between team members, Product Groups and clients.
Exceptional analytical and problem-solving skills.
Ability to grasp new concepts and learn quickly.
Extremely detail oriented with the ability to manage and prioritize work flow.
Good organizational and time management skills.
Proactive with the ability to meet tight deadlines and operate in a high-paced environment.
Team-player, strong work ethic and a positive attitude.
Previous industry experience with Construction, Tech Support or Customer Service exposure is an asset.
Professional Services and/or Information Technology is preferred

NOTE: Please note that this is not a position within Sales capacity and that core responsibilities include client support initiatives.

Manage day-to-day critical issues and share progress on issue resolution with both clients and internal support members.
Coordinate and participate on regular scheduled conference calls with clients. This includes:
- Providing updates on outstanding issues.
- Identify and prioritize key issues.
- Discuss and coordinate upgrade and patch paths as well as any new product inquiries.
Coordinate support team efforts when ranking client priorities.
Regularly review client comments on ticket/issue notes.
Participate in weekly meetings with Product Leads to review client issues and priorities.
Maintain business partner and contact information. Assist in the creation and maintenance of internal customer service portal access for users.
Observe issues on the ticketing system while escalating and coordinating outstanding key support issues promptly.
Build and maintain strong and long-lasting business relationships.

Competitive benefits Package (including Health & Dental benefits)
Paid vacation and personal days
Townhall meetings where all employees are encouraged to participate in open discussions
Located on York University’s campus, easily accessible by transit (TTC, GO, etc.), walking distance to shopping and restaurants
Outdoor lunch space, including picnic tables
An active Social Events Committee (past events include annual seasonal parties, pool and bowling tournaments, karaoke nights, Game nights, BBQ’s, and more)
Health and Wellness webinars
RRSP Matching Program after 2 years of employment
Experience in a rapidly growing, socially responsible corporation

CMiC is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, CMiC will provide accommodation to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.

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More about this job

Responsibilities

The Client Support Manager acts as the primary liaison between clients and internal teams to ensure the timely delivery of technical solutions. Responsibilities include managing critical issues, coordinating client conference calls, and maintaining strong business relationships.

Requirements

Candidates must hold a Canadian Bachelor's degree in Business, Commerce, or Computer Science. Proficiency in case ticketing systems, strong analytical skills, and the ability to facilitate communication between technical and non-technical stakeholders are required.

Skills

Client support
Technical support
Case ticketing system
Conflict resolution
Communication
Analytical skills
Problem-solving
Time management
Organizational skills
Relationship management
Customer service
Construction industry knowledge
Software troubleshooting
Project coordination

Benefits

Health benefits
Dental benefits
Paid vacation
Personal days
RRSP matching program
Health and wellness webinars

Visa sponsorship

Not detected in the job text

Keywords

Client Support
Technical Support
Ticketing System
Account Management
Construction
Software
Troubleshooting
Conflict Resolution
Communication
Analytical Skills
Problem-solving
Time Management
Business Relationship
Product Groups
Customer Service
Professional Services
Information Technology
Hybrid
RRSP Matching
Health Benefits
Dental Benefits

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