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Added 7 mins ago
SD
Merchandiser, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Corner Brook, NL
- Full-time
Organize backroom product and follow Backroom Inventory Management (BIMI) processes
Added 7 mins ago
SD
Merchandiser, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Part-time
Organize backroom product and follow Backroom Inventory Management (BIMI) processes
Added 7 mins ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Barrie, ON
- Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 7 mins ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Ottawa, ON
- Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 7 mins ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Carleton Place, ON
- Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 8 mins ago
W
(CAN) Associé de jour, rénovation
Walmart
Quebec, QC
- Full-time
A day remodel associate works with the Remodel Lead and Day Remodel Manager to establish standards in newly renovated departments. They complete modulars, assist customers, ensure…
Added 8 mins ago
W
(CAN) Front End Checkout Team Associate
Walmart
Calgary, AB
- Part-time
3.Promotes company sponsor programs, ie. Credit card service, product protection and charity initiatives.
Added 8 mins ago
W
Cashier (LC)
Walmart
Kitchener, ON
- Part-time
3 Promotes company sponsor programs, i.e., credit card service, product protection and charity initiatives.
Added 8 mins ago
W
(CAN) Self Checkout Attendant
Walmart
Georgetown, ON
- Part-time
Supports the promotion of company sponsored programs, including credit card services, product protection plans, and charitable initiatives, when applicable.
Added 8 mins ago
LC
Grocery Department Manager Nights
Loblaw Companies Limited
London, ON
- Full-time
Train and develop department associates in customer service, product knowledge, and merchandising
Added 8 mins ago
LC
Meat/Seafood Department Manager
Loblaw Companies Limited
Windsor, ON
- Full-time
Train and develop department associates in customer service, product knowledge, and merchandising
Added 8 mins ago
LC
Associate Product Manager, Enterprise Initiatives
Loblaw Companies Limited
Brampton, ON
- Full-time
Associate Product Manager, Enterprise Initiatives - 12mth Contract
Added 8 mins ago
SG
Sales Manager - Montreal, Quebec - Legacy Division (Full Time)
Southern Glazer’s Wine and Spirits, LLC
Montreal, QC
- Full-time
The Sales Manager will be responsible for managing regional execution of our Campari group of brands referred to as our Legacy division (Aperol, Campari, Espolon, Appleton Estate, Grand…
Added 8 mins ago
Beauty Artist- MAC FT/PT
Avolta
Mississauga, ON
Communicates Customer and product feedback/issues to Manager.
Added 8 mins ago
Manufacturing Engineering
BWXT
Peterborough, ON
Check out the YouTube video of an innovative product we recently designed and manufactured in partnership with Bruce Power, called the Bruce Reactor Inspection and Maintenance System…
Added 8 mins ago
CS
Thunder Bay - Part-time Merchandiser
CONA Services
Thunder Bay, ON
- Part-time
…application questions are answered and that you’ve spoken to your manager. Don't forget that this is a competition, so make sure your resume is up to date and that you're prepared for…
Added 8 mins ago
CS
Thunder Bay - Part-time Merchandiser
CONA Services
Thunder Bay, ON
- Part-time
…application questions are answered and that you’ve spoken to your manager. Don't forget that this is a competition, so make sure your resume is up to date and that you're prepared for…
Added 8 mins ago
D
Senior Manager, Derivatives & FX Transformation
Delpath
Toronto, ON
- Contract
1 round -Hiring manager – Senior manager – Online – 30- 45 mins – Overview of role, product questions, including the ones flagged in the best vs average candidate section.
Added 8 mins ago
OF
Kitchen Staff
Opaa! Food Management
Ottawa, ON
- Internship
Opaa! Food Management, Inc. operates across 10 states. Our pay rates vary depending on state and position. Please apply, and a Hiring Manager will discuss pay with you in more detail.
Added 22 mins ago
TH
Front End Supervisor Full Time 8 Month Contract (Dartmouth)
The Home Depot
Dartmouth, NS
- Full-time
…service and achieve top line sales with strong merchandising and product…
Added 22 mins ago
TH
Receiving Associate Part Time - OAKVILLE TRAFALGAR
The Home Depot
Canada
- Part-time
…role must be able to use the store systems/tools to identify product, article and vendor information, product location and store layout to provide the most efficient and highest quality…
Added 22 mins ago
TH
Plumbing and Electrical Sales Part Time - WINDSOR
The Home Depot
Windsor, ON
- Part-time
…assistance. Sales Associates have an emphasis on department and product knowledge, provide information on product features and are familiar with related items in order to sell an entire…
Added 22 mins ago
TH
Lot Associate Part Time - TORONTO GERRARD SQ
The Home Depot
Canada
- Part-time
Approach customers to determine if they need help loading product into vehicles and/or shopping carts.
Added 22 mins ago
TH
Part Time Front End Associate
The Home Depot
Canada
- Part-time
Added 22 mins ago
TH
Seasonal Sales Part Time - OAKVILLE TRAFALGAR
The Home Depot
Canada
- Part-time
…assistance. Sales Associates have an emphasis on department and product knowledge, provide information on product features and are familiar with related items in order to sell an entire…

CMiC

Client Support Manager

Toronto, ON, Canada

The overall hiring salary range for this position is $45,000 to $55,000 annually.

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Job details

Pay: The overall hiring salary range for this position is $45,000 to $55,000 annually.
Posting language: English
Posted: Oct 26, 2026

Original job description

As a CMiC "Client Support Manager" within our Support department, you will be the first point of contact to serve assigned clients’ technical support needs. You shall act as the liaison between the clients and the internal teams (programmers, managers, etc.) to ensure the timely and successful delivery of solutions according to customers’ needs. Since no two problems are the same, we are looking for someone that can tailor a unique solution to suit client requirements while ensuring a quality client experience that is delivered promptly and transparently.

Important Information:

The overall hiring salary range for this position is $45,000 to $55,000 annually.
This position is for an existing vacancy
We do not use AI to screen, assess, or select applicants

Canadian Bachelor's degree from a recognized college or university is mandatory, preferred fields of study include Business, Commerce, or Computer Science
Knowledge of case ticketing system.
Ability to troubleshoot and resolve conflicts.
Solid ability to facilitate written and verbal communication between team members, Product Groups and clients.
Exceptional analytical and problem-solving skills.
Ability to grasp new concepts and learn quickly.
Extremely detail oriented with the ability to manage and prioritize work flow.
Good organizational and time management skills.
Proactive with the ability to meet tight deadlines and operate in a high-paced environment.
Team-player, strong work ethic and a positive attitude.
Previous industry experience with Construction, Tech Support or Customer Service exposure is an asset.
Professional Services and/or Information Technology is preferred

NOTE: Please note that this is not a position within Sales capacity and that core responsibilities include client support initiatives.

Manage day-to-day critical issues and share progress on issue resolution with both clients and internal support members.
Coordinate and participate on regular scheduled conference calls with clients. This includes:
- Providing updates on outstanding issues.
- Identify and prioritize key issues.
- Discuss and coordinate upgrade and patch paths as well as any new product inquiries.
Coordinate support team efforts when ranking client priorities.
Regularly review client comments on ticket/issue notes.
Participate in weekly meetings with Product Leads to review client issues and priorities.
Maintain business partner and contact information. Assist in the creation and maintenance of internal customer service portal access for users.
Observe issues on the ticketing system while escalating and coordinating outstanding key support issues promptly.
Build and maintain strong and long-lasting business relationships.

Competitive benefits Package (including Health & Dental benefits)
Paid vacation and personal days
Townhall meetings where all employees are encouraged to participate in open discussions
Located on York University’s campus, easily accessible by transit (TTC, GO, etc.), walking distance to shopping and restaurants
Outdoor lunch space, including picnic tables
An active Social Events Committee (past events include annual seasonal parties, pool and bowling tournaments, karaoke nights, Game nights, BBQ’s, and more)
Health and Wellness webinars
RRSP Matching Program after 2 years of employment
Experience in a rapidly growing, socially responsible corporation

CMiC is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, CMiC will provide accommodation to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.

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More about this job

Responsibilities

The Client Support Manager acts as the primary liaison between clients and internal teams to ensure the timely delivery of technical solutions. Responsibilities include managing critical issues, coordinating client conference calls, and maintaining strong business relationships.

Requirements

Candidates must hold a Canadian Bachelor's degree in Business, Commerce, or Computer Science. Proficiency in case ticketing systems, strong analytical skills, and the ability to facilitate communication between technical and non-technical stakeholders are required.

Skills

Client support
Technical support
Case ticketing system
Conflict resolution
Communication
Analytical skills
Problem-solving
Time management
Organizational skills
Relationship management
Customer service
Construction industry knowledge
Software troubleshooting
Project coordination

Benefits

Health benefits
Dental benefits
Paid vacation
Personal days
RRSP matching program
Health and wellness webinars

Visa sponsorship

Not detected in the job text

Keywords

Client Support
Technical Support
Ticketing System
Account Management
Construction
Software
Troubleshooting
Conflict Resolution
Communication
Analytical Skills
Problem-solving
Time Management
Business Relationship
Product Groups
Customer Service
Professional Services
Information Technology
Hybrid
RRSP Matching
Health Benefits
Dental Benefits

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