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Added 7 mins ago
OH
Senior Business Partner, Health Workforce Capacity
Ontario Health | Santé Ontario
Toronto, ON
- Full-time
Partner with system leaders as a coach, advisor, consultant, facilitator, and project manager
Added 7 mins ago
T
Manager, Software Delivery Developer - Gen AI and AI-Accelerated Modernization
Toast
Montreal, QC
- $103,000 to $150,000 USD / year
- Full-time
…services firm with more than 10,000 people across Canada, hiring a Manager, Software Delivery Developer for its Gen AI and Software Delivery team in Montreal or Quebec City. The team helps…
Added 7 mins ago
B
Cloud Solution Architect/Architecte de solutions cloud
Bluberi
Drummondville, QC
- Full-time
Reporting to the Infrastructure Manager, the Sr. IT System & Network Administrator is a senior technical and delivery-focused role responsible for architecting, implementing, and evolving…
Added 7 mins ago
TS
Construction Site Supervisor (ICI)
TalentSphere Staffing Solutions
Thunder Bay, ON
- Full-time
Maintain daily site logs, track progress, and report to the Project Manager.
Added 7 mins ago
K
ECD - Project Engineer - Travel Projects
Kiewit
Oakville, ON
- Full-time
As a Project Engineer, you will be responsible for the administrative and technical aspects of constructing a project, managing a team of field and cost engineers. Do you have strong…
Added 7 mins ago
TU
Postdoctoral Research Fellow
The University of British Columbia
Vancouver, BC
- Full-time
Working with clinical and health-system partners to identify research questions and ensure that research findings address important real-world clinical and service-delivery needs
Added 7 mins ago
K
ECD - Project Engineer - Travel Projects
Kiewit
Toronto, ON
- Full-time
As a Project Engineer, you will be responsible for the administrative and technical aspects of constructing a project, managing a team of field and cost engineers. Do you have strong…
Added 7 mins ago
K
ECD - Project Engineer - Travel Projects
Kiewit
Halifax, NS
- Full-time
As a Project Engineer, you will be responsible for the administrative and technical aspects of constructing a project, managing a team of field and cost engineers. Do you have strong…
Added 7 mins ago
A
AI Architect, Manager
Avanade
Toronto, ON
- Full-time
Provide continuous advice, best practices, and quality assurance to AI project teams related to delivery approach and strategy.
Added 7 mins ago
LA
Client Success Manager for Meta Advertising and Appointment-Setting Agency
Limitless Agency
Remote, Canada
- $60,000 to $70,000 USD / year
- Full-time
- Remote
Familiarity with GoHighLevel, ClickUp or similar project management tools, and Meta Ads Manager. These platforms can be taught.
Added 37 mins ago
EI
Office Manager
EBC Inc.
Mississauga, ON
- Full-time
We are looking for an Office Manager who shares that philosophy and wants to play a central role in creating an exceptional workplace experience for our employees, clients, partners, and…
Added 37 mins ago
N
Director of AI Delivery
nesto
Toronto, ON
- Full-time
You have a client-facing delivery background, as an engagement manager, Delivery Director, or Implementation Director.
Added 37 mins ago
GR
Registered Forest Technologist
Goldbeck Recruiting
Campbell River, BC
- Full-time
…regulatory stakeholders, the successful candidate will contribute to project planning, technical assessments, proposal development, quality management, and the ongoing development of…
Added 37 mins ago
G
Senior Project Manager - Buildings
Graham
Winnipeg, MB
- Full-time
Graham is actively recruiting for a Project Manager supporting the Building Division. Reporting to Senior Operations Manager, the Project Manager is responsible for providing overall…
Added 37 mins ago
BC
Project Manager
BC Children's Hospital Foundation
Vancouver, BC
- Full-time
In this newly created Project Manager role, you will help strengthen our ability to successfully deliver important projects across the Foundation. Reporting to the Program Manager, you’ll…
Added 37 mins ago
N
Director of AI Delivery
nesto
Montreal, QC
- Full-time
You have a client-facing delivery background, as an engagement manager, Delivery Director, or Implementation Director.
Added 38 mins ago
K
Senior Manager, Private Enterprise (24 months contract)
KPMG
Calgary, AB · AB · Lethbridge, AB · Abbotsford, BC · Burnaby, BC · Chilliwack, BC · Fort St. John, BC · Kamloops, BC · Kelowna, BC · Langley (District), BC · Prince George, BC · Quesnel, BC · Vancouver, BC · Vanderhoof, BC · Vernon, BC · Victoria, BC · Winnipeg, MB · St. John's, NL · Halifax, NS · Hamilton, ON · Kingston, ON · London, ON · North Bay, ON · Oakville, ON · Ottawa, ON · Parry Sound, ON · Perth, ON · Sault Ste. Marie, ON · St. Catharines, ON · Sudbury, ON · Toronto, ON · Vaughan, ON · Waterloo, ON · Windsor, ON · ON · Regina, SK · Saskatoon, SK · Swift Current, SK · Edmonton, Alberta · Langley, British Columbia · Kanata, Ontario
- Temporary
Experience as a Private Enterprise audit manager/senior manager and/or risk management or professional practice role
Added 38 mins ago
A
Project Manager
Article
Vancouver, BC
- $92,000 to $107,000 CAD / year
- Full-time
…challenging, meaningful problems. This is where you come in, as a Project Manager, you'll drive a variety of high-impact operational and investment projects across Article, from product…
Added 52 mins ago
D1
Senior Mechanical Project Manager
Division 15 Mechanical
Richmond, BC
- Full-time
Reporting to the Project Director, the Senior Project Manager leads the delivery of complex, multi-million-dollar mechanical construction projects across the commercial, institutional, and…
Added 52 mins ago
Manager, Talent Acquisition
Connor, Clark & Lunn Financial Group Ltd.
Toronto, ON
Interested in joining one of Canada's top-performing asset managers? We are looking for a Manager, Talent Acquisition to join our growing Talent Acquisition team for an existing vacancy.…
Added 1 hour ago
UO
Manager, Community and Partnerships - Hunter Hub
University of Calgary
Calgary, AB
- Full-time
Reporting to the Executive Director, the Manager, Community and Partnerships leads the development and delivery of community engagement, events and strategic partnership initiatives that…
Added 1 hour ago
C
Project Manager (D&S Canada) - Acquisition and Updates-EN
CAE
Ottawa, ON
- Full-time
Lead the planning, execution, and delivery of defence acquisition, modernization, training, sustainment, and capability development projects.
Added 1 hour ago
A
Project Manager
Article
Vancouver, BC
- $92,000 to $107,000 CAD / year
- Full-time
…challenging, meaningful problems. This is where you come in, as a Project Manager, you'll drive a variety of high-impact operational and investment projects across Article, from product…
Added 1 hour ago
AC
IT Infrastructure Project Manager
Amphenol Communications Solutions
Markham, ON
- Full-time
As an IT Project Manager, you will be responsible for planning, executing, and delivering projects focused on aligning global and local technology strategies for IT Infrastructure (Servers…
Added 1 hour ago
AC
Senior Technical Sourcing Specialist (Engineering Background)
Amphenol Communications Solutions
Markham, ON
- Full-time
Negotiator: Skilled in negotiating favorable terms to achieve the best cost, quality, and delivery outcomes, especially in high-stakes contracts.

CMiC

Client Support Manager

Toronto, ON, Canada

The overall hiring salary range for this position is $45,000 to $55,000 annually.

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Job details

Pay: The overall hiring salary range for this position is $45,000 to $55,000 annually.
Posting language: English
Posted: Oct 26, 2026

Original job description

As a CMiC "Client Support Manager" within our Support department, you will be the first point of contact to serve assigned clients’ technical support needs. You shall act as the liaison between the clients and the internal teams (programmers, managers, etc.) to ensure the timely and successful delivery of solutions according to customers’ needs. Since no two problems are the same, we are looking for someone that can tailor a unique solution to suit client requirements while ensuring a quality client experience that is delivered promptly and transparently.

Important Information:

The overall hiring salary range for this position is $45,000 to $55,000 annually.
This position is for an existing vacancy
We do not use AI to screen, assess, or select applicants

Canadian Bachelor's degree from a recognized college or university is mandatory, preferred fields of study include Business, Commerce, or Computer Science
Knowledge of case ticketing system.
Ability to troubleshoot and resolve conflicts.
Solid ability to facilitate written and verbal communication between team members, Product Groups and clients.
Exceptional analytical and problem-solving skills.
Ability to grasp new concepts and learn quickly.
Extremely detail oriented with the ability to manage and prioritize work flow.
Good organizational and time management skills.
Proactive with the ability to meet tight deadlines and operate in a high-paced environment.
Team-player, strong work ethic and a positive attitude.
Previous industry experience with Construction, Tech Support or Customer Service exposure is an asset.
Professional Services and/or Information Technology is preferred

NOTE: Please note that this is not a position within Sales capacity and that core responsibilities include client support initiatives.

Manage day-to-day critical issues and share progress on issue resolution with both clients and internal support members.
Coordinate and participate on regular scheduled conference calls with clients. This includes:
- Providing updates on outstanding issues.
- Identify and prioritize key issues.
- Discuss and coordinate upgrade and patch paths as well as any new product inquiries.
Coordinate support team efforts when ranking client priorities.
Regularly review client comments on ticket/issue notes.
Participate in weekly meetings with Product Leads to review client issues and priorities.
Maintain business partner and contact information. Assist in the creation and maintenance of internal customer service portal access for users.
Observe issues on the ticketing system while escalating and coordinating outstanding key support issues promptly.
Build and maintain strong and long-lasting business relationships.

Competitive benefits Package (including Health & Dental benefits)
Paid vacation and personal days
Townhall meetings where all employees are encouraged to participate in open discussions
Located on York University’s campus, easily accessible by transit (TTC, GO, etc.), walking distance to shopping and restaurants
Outdoor lunch space, including picnic tables
An active Social Events Committee (past events include annual seasonal parties, pool and bowling tournaments, karaoke nights, Game nights, BBQ’s, and more)
Health and Wellness webinars
RRSP Matching Program after 2 years of employment
Experience in a rapidly growing, socially responsible corporation

CMiC is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, CMiC will provide accommodation to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.

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More about this job

Responsibilities

The Client Support Manager acts as the primary liaison between clients and internal teams to ensure the timely delivery of technical solutions. Responsibilities include managing critical issues, coordinating client conference calls, and maintaining strong business relationships.

Requirements

Candidates must hold a Canadian Bachelor's degree in Business, Commerce, or Computer Science. Proficiency in case ticketing systems, strong analytical skills, and the ability to facilitate communication between technical and non-technical stakeholders are required.

Skills

Client support
Technical support
Case ticketing system
Conflict resolution
Communication
Analytical skills
Problem-solving
Time management
Organizational skills
Relationship management
Customer service
Construction industry knowledge
Software troubleshooting
Project coordination

Benefits

Health benefits
Dental benefits
Paid vacation
Personal days
RRSP matching program
Health and wellness webinars

Visa sponsorship

Not detected in the job text

Keywords

Client Support
Technical Support
Ticketing System
Account Management
Construction
Software
Troubleshooting
Conflict Resolution
Communication
Analytical Skills
Problem-solving
Time Management
Business Relationship
Product Groups
Customer Service
Professional Services
Information Technology
Hybrid
RRSP Matching
Health Benefits
Dental Benefits

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