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Added 26 mins ago
A
Sales & Service Lead (Full-Time) - Carrefour Laval
ALO
Laval, QC
- Full-time
Execute company-level operations-focused directives, projects and initiates, in partnership with the Sales & Service Manager (e.g. from the SCC)
Added 26 mins ago
A
Sales & Service Lead (Full-Time) - Carrefour Laval
ALO
Laval, QC
- Full-time
Execute company-level operations-focused directives, projects and initiates, in partnership with the Sales & Service Manager (e.g. from the SCC)
Added 56 mins ago
Senior Manager, Change & Operational Readiness, Global Transaction Banking - Toronto
Scotiabank
Toronto, ON
The Senior Manager, Change & Operational Readiness will lead the integrated business change and operational readiness agenda for the High Value Wires Modernization Program. Embedded within…
Added 1 hour ago
Sr. Service Technician
Super Micro Computer
Quebec, QC
…systems. The Sr Service technician is a critical part of post-sales support and needs to demonstrate exceptional technical aptitude in working with server products in addition to excellent…
Added 1 hour ago
GG
Regional Sales Manager - Canada Central & East
Gallagher Group
NB · St. John's, NL · NL · NS · ON · PE · Quebec, QC · New Brunswick, Canada · Newfoundland & Labrador, Canada · Nova Scotia, Canada · Ontario, Canada · Prince Edward Island, Canada
- Full-time
As Regional Sales Manager, you'll play a key role in driving the growth of Gallagher Security across two Canadian territories:
Added 1 hour ago
EG
Event Producer - Hybrid (Project-Based)
Encore Global
Brampton, ON
- Full-time
Engage Production Manager to oversee technical elements.
Added 1 hour ago
EG
Event Operations Manager- Edmonton Convention Center
Encore Global
Edmonton, AB
- Full-time
Ensures that billing is reviewed and approved by clients and advises the Director and/or Sales Manager of any potential challenges.
Added 1 hour ago
G
Regional Sales Manager - Canada Central & East
Gallagher
NL · New Chelsea, NL
- Full-time
As Regional Sales Manager, you'll play a key role in driving the growth of Gallagher Security across two Canadian territories:
Added 1 hour ago
G
Regional Sales Manager - Canada Central & East
Gallagher
St. John's, NL
- Full-time
As Regional Sales Manager, you'll play a key role in driving the growth of Gallagher Security across two Canadian territories:
Added 1 hour ago
G
Regional Sales Manager - Canada Central & East
Gallagher
ON · Ontario, Canada
- Full-time
As Regional Sales Manager, you'll play a key role in driving the growth of Gallagher Security across two Canadian territories:
Added 1 hour ago
CH
Equipment & Retail Specialist, CMH Revelstoke
CMH Heli-Skiing & Summer Adventures
BC · British Columbia, Canada
- Full-time
The Equipment & Retail Specialist is skilled in technical shop duties, retail product knowledge, sales, and lends a hand with cleaning duties around the lodge. This role plays a key role in…
Added 1 hour ago
G
Regional Sales Manager - Canada Central & East
Gallagher
Quebec, QC
- Full-time
As Regional Sales Manager, you'll play a key role in driving the growth of Gallagher Security across two Canadian territories:
Added 1 hour ago
G
Regional Sales Manager - Canada Central & East
Gallagher
Labrador City, NL
- Full-time
As Regional Sales Manager, you'll play a key role in driving the growth of Gallagher Security across two Canadian territories:
Added 1 hour ago
G
Regional Sales Manager - Canada Central & East
Gallagher
NB · New Brunswick, Canada
- Full-time
As Regional Sales Manager, you'll play a key role in driving the growth of Gallagher Security across two Canadian territories:
Added 1 hour ago
G
Regional Sales Manager - Canada Central & East
Gallagher
PE · Prince Edward Island, Canada
- Full-time
As Regional Sales Manager, you'll play a key role in driving the growth of Gallagher Security across two Canadian territories:
Added 1 hour ago
SC
préposé(e) aux services – Syndiqué | Funeral Attendant - Union
Service Corporation International
Longueuil, QC
- Full-time
A Funeral Attendant reports to the Location Manager and is responsible for assisting with all funeral home and cremation related duties. Other general duties include meeting the general…
Added 1 hour ago
TS
Associate, Business Development
TalentSphere Staffing Solutions
Vancouver, BC
- Full-time
Reporting to the Senior Product Manager, the Associate, Business Development will support scientific and commercial initiatives spanning business development research, market and…
Added 1 hour ago
TC
Shop Technician
Toyota Canada Inc.
Toronto, ON
- Full-time
…This role will support performing the mechanical services and technical support on certain Lexus and Toyota models, ensuring services performed on vehicles and the functioning/operations…
Added 1 hour ago
A
AI Architect, Manager
Avanade
Toronto, ON
- Full-time
…business strategy and benefits case as well as supporting as an AI technical advisor and SME to help our clients scale their AI programs. The AI Architect will need to understand how…
Added 1 hour ago
G
Regional Sales Manager - Canada Central & East
Gallagher
NS · Nova Scotia, Canada
- Full-time
As Regional Sales Manager, you'll play a key role in driving the growth of Gallagher Security across two Canadian territories:
Added 1 hour ago
Associate Manager, Financial Underwriting Practices
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
Individual insurance is a major part of Canada Life’s Canadian Operations. The Associate Manager, Financial Underwriting Practices will help protect and grow our insurance sales by…
Added 2 hours ago
CC
Retail Shift Leader
Canna Cabana
Grande Prairie, AB · Prairie Mall, Grande Prairie, AB
- Part-time
Oversee the responsibilities of the Store Manager in the absence of SM or ASM
Added 2 hours ago
BB
Social Media Marketing Specialist
Big Box Outlet Store
Abbotsford, BC
- Full-time
This role will report to VP Sales with a dotted line to Manager, Retail Support & Services, and it will be a Full-time, 40-hour-per-week role. Based at the Abbotsford, BC office, with…
Added 2 hours ago
B
Portfolio Real Estate Strategy Manager
BGIS
Montreal, QC
- Full-time
Analyze, evaluate, present and advocate for new development or sales opportunities which support the organization goal, including office space, technical space, land, towers sites, media…
Added 2 hours ago
HI
Manager, Product Marketing
Haemonetics Interventional Technologies
Canada
- Full-time
execution across global regions. Serves as the clinical, technical, and commercial subject matter expert for the IVT franchise,

CMiC

Client Support Manager

Toronto, ON, Canada

The overall hiring salary range for this position is $45,000 to $55,000 annually.

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Job details

Pay: The overall hiring salary range for this position is $45,000 to $55,000 annually.
Posting language: English
Posted: Oct 26, 2026

Original job description

As a CMiC "Client Support Manager" within our Support department, you will be the first point of contact to serve assigned clients’ technical support needs. You shall act as the liaison between the clients and the internal teams (programmers, managers, etc.) to ensure the timely and successful delivery of solutions according to customers’ needs. Since no two problems are the same, we are looking for someone that can tailor a unique solution to suit client requirements while ensuring a quality client experience that is delivered promptly and transparently.

Important Information:

The overall hiring salary range for this position is $45,000 to $55,000 annually.
This position is for an existing vacancy
We do not use AI to screen, assess, or select applicants

Canadian Bachelor's degree from a recognized college or university is mandatory, preferred fields of study include Business, Commerce, or Computer Science
Knowledge of case ticketing system.
Ability to troubleshoot and resolve conflicts.
Solid ability to facilitate written and verbal communication between team members, Product Groups and clients.
Exceptional analytical and problem-solving skills.
Ability to grasp new concepts and learn quickly.
Extremely detail oriented with the ability to manage and prioritize work flow.
Good organizational and time management skills.
Proactive with the ability to meet tight deadlines and operate in a high-paced environment.
Team-player, strong work ethic and a positive attitude.
Previous industry experience with Construction, Tech Support or Customer Service exposure is an asset.
Professional Services and/or Information Technology is preferred

NOTE: Please note that this is not a position within Sales capacity and that core responsibilities include client support initiatives.

Manage day-to-day critical issues and share progress on issue resolution with both clients and internal support members.
Coordinate and participate on regular scheduled conference calls with clients. This includes:
- Providing updates on outstanding issues.
- Identify and prioritize key issues.
- Discuss and coordinate upgrade and patch paths as well as any new product inquiries.
Coordinate support team efforts when ranking client priorities.
Regularly review client comments on ticket/issue notes.
Participate in weekly meetings with Product Leads to review client issues and priorities.
Maintain business partner and contact information. Assist in the creation and maintenance of internal customer service portal access for users.
Observe issues on the ticketing system while escalating and coordinating outstanding key support issues promptly.
Build and maintain strong and long-lasting business relationships.

Competitive benefits Package (including Health & Dental benefits)
Paid vacation and personal days
Townhall meetings where all employees are encouraged to participate in open discussions
Located on York University’s campus, easily accessible by transit (TTC, GO, etc.), walking distance to shopping and restaurants
Outdoor lunch space, including picnic tables
An active Social Events Committee (past events include annual seasonal parties, pool and bowling tournaments, karaoke nights, Game nights, BBQ’s, and more)
Health and Wellness webinars
RRSP Matching Program after 2 years of employment
Experience in a rapidly growing, socially responsible corporation

CMiC is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, CMiC will provide accommodation to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.

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More about this job

Responsibilities

The Client Support Manager acts as the primary liaison between clients and internal teams to ensure the timely delivery of technical solutions. Responsibilities include managing critical issues, coordinating client conference calls, and maintaining strong business relationships.

Requirements

Candidates must hold a Canadian Bachelor's degree in Business, Commerce, or Computer Science. Proficiency in case ticketing systems, strong analytical skills, and the ability to facilitate communication between technical and non-technical stakeholders are required.

Skills

Client support
Technical support
Case ticketing system
Conflict resolution
Communication
Analytical skills
Problem-solving
Time management
Organizational skills
Relationship management
Customer service
Construction industry knowledge
Software troubleshooting
Project coordination

Benefits

Health benefits
Dental benefits
Paid vacation
Personal days
RRSP matching program
Health and wellness webinars

Visa sponsorship

Not detected in the job text

Keywords

Client Support
Technical Support
Ticketing System
Account Management
Construction
Software
Troubleshooting
Conflict Resolution
Communication
Analytical Skills
Problem-solving
Time Management
Business Relationship
Product Groups
Customer Service
Professional Services
Information Technology
Hybrid
RRSP Matching
Health Benefits
Dental Benefits

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