Jobs in Canada

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Added 31 mins ago
R|
Accounts Receivable Analyst
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are looking for an Accounts Receivable Analyst to join our Finance team and support the organization’s end-to-end receivables operations.
Added 31 mins ago
EM
Senior Analyst, Programmer, Enterprise Applications
EKU Master of Public Administration Program
Richmond, BC
- Full-time
The Senior Programmer Analyst, Enterprise Applications provides development and support for the university's ERP, web, and digital properties, ensuring a seamless and engaging user…
Added 31 mins ago
VB
Senior Analyst, Sales Reporting
Vale Base Metals
Toronto, ON
- Full-time
We are seeking a Senior Analyst, Commercial Reporting – Copper & PGMs to join the Commercial team for a permanent opportunity based in Toronto, Ontario. This role reports to the Commercial…
Added 31 mins ago
EM
Senior Analyst, Customer Relationship Management
EKU Master of Public Administration Program
Richmond, BC
- Full-time
Must have knowledge of relational databases and computer software and languages
Added 1 hour ago
D
Analyst/Consultant, Cyber Offensive Testing
Deloitte
Vancouver, BC
- Full-time
As a junior member of the team, you will assist in the performance of offensive cyber testing, progressing from a support role to being responsible for all aspects of our services. Your…
Added 1 hour ago
FN
Application Business Analyst, IT Application Management
First National Financial LP
Toronto, ON · East York, ON
- Contract
Hybrid working environment (2-3 days in office)
Added 1 hour ago
WO
Financial Analyst
White Owl Family Office Group
Markham, ON
- Full-time
Role Description The Financial Analyst role is a full-time, on-site position based in Markham, ON. The analyst will provide support for reporting, process improvements and financial…
Added 1 hour ago
MT
Accounting Analyst
Mafra Talents
Vancouver, BC
- $77,000 to $82,000 CAD / year
- Full-time
Hybrid - 3 days per week in the Vancouver office
Added 4 hours ago
S(
Senior Referrals Analyst
səlilwətaɬ (Tsleil-Waututh Nation)
North Vancouver, BC
- Full-time
The role of the Senior Referrals Analyst is to assist and support the Consultation and Accommodation (CA) Manager and the Referrals program in the Treaty, Lands and Resources department.…
Added 4 hours ago
T
Senior Change Management Analyst
TD
Toronto, ON
- Full-time
· Work across Finance, Technology, Risk and other partners to coordinate change and support successful adoption.
Added 5 hours ago
S
HIS Specialist - Project REACH - Temporary Full-Time - 2026-19226 (2026-19226)
Sunnybrook
Toronto, ON
- Full-time
As a valued member of the Project REACH team, the HIS Analyst is a highly motivated and experienced individual, who will be accountable to their assigned solution area. Using their…
Added 5 hours ago
FN
Accounts Analyst, Jordan's Principle
First Nations Health Authority
Vancouver, BC · Metro Vancouver A, BC
- Full-time
The first of its kind in Canada, FNHA works as a health-and-wellness partner with BC First Nations to support self-determination and decision-making to improve health outcomes.
Added 5 hours ago
IT
Payroll Specialist
Ideon Technologies
Richmond, BC
- Full-time
…optimizing our payroll processes, systems, and controls to support our continued…
Added 5 hours ago
D&
Senior FP&A Analyst
Dye & Durham Corporation
Toronto, ON
- Full-time
The Senior FP&A Analyst is responsible for supporting financial planning, forecasting, reporting, and business analysis activities that enable strategic decision-making across the…
Added 5 hours ago
PB
Strategic Finance Manager
Pacific Blue Cross
Burnaby, BC
- Full-time
…evaluate scenarios, and provide decision-ready insights that support effective programme governance and strategic…
Added 5 hours ago
T
Actuarial Analyst I
TD
Toronto, ON
- Full-time
Multiple Actuarial Analyst I positions are available within the GI Pricing and Profitability team. As an Actuarial Analyst I, you will assist on implementing and delivering pricing…
Added 6 hours ago
FA
Analyst, Environment, Safety, Health & Security (ESH&S)
FTAI Aviation
Montreal, QC
- Full-time
Under the direction of the Senior Analyst, you will carry out the day-to-day environment, safety, health and security activities of the Montreal site: inspections, safety equipment checks,…
Added 6 hours ago
N
Analyst, Retail, North American Finance Operations
Nutrien
Saskatoon, SK
- Full-time
Provide financial and business analysis to support key strategic targets and initiatives
Added 6 hours ago
N
Analyst, Retail, North American Finance Operations
Nutrien
Calgary, AB
- Full-time
Provide financial and business analysis to support key strategic targets and initiatives
Added 6 hours ago
NT
Financial Planning & Reporting Analyst
NEARSOURCE TECHNOLOGIES
Montreal, QC
- Full-time
Role Summary: NearSource is seeking a Financial Planning & Reporting Analyst to support financial forecasting, budgeting, expense management, revenue planning, and management reporting. The…
Added 6 hours ago
T
Actuarial Analyst I
TD
Toronto, ON
- Full-time
Multiple Actuarial Analyst I positions are available within the GI Pricing and Profitability team. As an Actuarial Analyst I, you will assist on implementing and delivering pricing…
Added 6 hours ago
IA
Engineering Analyst
Indotronix Avani Group
Toronto, ON
- Contract
We are seeking an experienced Engineering Analyst II to join a dynamic team supporting critical risk assessment and operational decision-making initiatives. This role is ideal for…
Added 6 hours ago
RS
Business System Specialist
Ryder System, Inc.
Vaughan, ON
- Full-time
…duties as assigned. This is the entry level class in the IT Analyst class series. Work at this level provides the opportunity to refine the basic skills gained through education and acquire…
Added 6 hours ago
MC
Data Analyst – Power BI Microsoft Fabric (36191)
Myticas Consulting
Ottawa, ON
- Full-time
We are seeking a Data Analyst to join a highly collaborative technology and data team supporting a complex, operational environment in Ottawa.
Added 6 hours ago
UO
Financial Analyst, Research Accounting
University of Calgary
Calgary, AB
- Full-time
The Analyst, Research Accounting reports to the Manager, Research Accounting, and plays an important role in the delivery of Research Accounting Finance support to stakeholders across…

Closed listing

CMiC

Product Support Analyst - Bilingual (English & French)

Remote, Canada

Remote

The overall hiring salary range for this position is $45,000 to $55,000 annually. · Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: The overall hiring salary range for this position is $45,000 to $55,000 annually.
Job type: Full-time
Workplace: Remote
Remote eligibility: Canada listed. Check the posting for province restrictions.
Posting language: English
Posted: Sep 28, 2026

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Original job description

Archived listing. The details below describe a past opening.

Founded in 1974, CMiC today delivers comprehensive and advanced enterprise and field operations solutions, purpose-built for construction and capital projects companies. CMiC’s powerful software transforms how firms optimize productivity, minimize risk and drive growth by planning and managing all financials, projects, resources, and content assets - all from a single database platform.

In the past several years, the construction industry has experienced unprecedented changes driven by new technologies - including integration with multi-dimensional modeling, an explosion of cloud-based offerings and the demand for robust mobile capabilities. CMiC has kept pace by constantly upgrading and enhancing our advanced platform to reflect the changing needs of the industry, leading to significant growth as a company.

Important Information:

The overall hiring salary range for this position is $45,000 to $55,000 annually.

This position is for an existing vacancy

We do not use AI to screen, assess, or select applicants

Position Scope

We are seeking enthusiastic, talented people to act as the first point of contact when our customers have inquiries or encounter issues as they use our software.

Product Analysts receive tickets and analyze screenshots and details of customer issues, to replicate the problem while proactively communicating with CMiC teams to guide issues to resolution. In addition to providing a very high level of client service, you will develop strong relationships with clients and staff and provide feedback on documentation. Individuals applying for this position must be able to multi-task, have a strong attention to detail, professional demeanor, and be able to adapt into a growing and changing environment.

Duties & Responsibilities

Answer client queries and provide basic direction and training on common issues
Triage product queues and prioritize issues according to their severity
Conduct web meetings with customers to gather information for investigative purposes or to provide assistance
Test and duplicate issues in order to document and demonstrate the problem to other teams such as programming
Participate in project and team meetings; interacting and collaborating with team members
Leverage and contribute to the Knowledge Base to assist with the resolution of issues
Relay feedback to Product Managers so that the product can be improved
Provide feedback to supervisors and managers regarding processes that are unclear and need to be changed

This role is for you if:

You would rather spend most of your time on challenging issues rather than handling simple support requests
You want to engage in a collaborative environment with helpful co-workers and accessible leaders and managers
You prefer to work for a company that listens to its staff and continues to work toward being a Great Place To Work

French language skill (spoken and written) is a must
College/University Degree
Excellent communication skills, both verbal & written
Exceptional analytical and problem-solving skills
A passion for exploring new software, ability to grasp new concepts and learn quickly
Extremely detail oriented with the ability to manage and prioritize workflow
Facilitate communication of information between team members and Product Groups
Previous technical support experience or customer service experience
Able to operate in a fast-paced environment
Team-player, strong work ethic and a positive attitude

Competitive benefits Package (including Health & Dental benefits)
Paid vacation and personal days
Townhall meetings where all employees are encouraged to participate in open discussions
Outdoor lunch space, including picnic tables
An active Social Events Committee (past events include annual seasonal parties, pool and bowling tournaments, karaoke nights, Game nights, BBQs, and more)
Health and wellness webinars
RRSP Matching Program after 2 years of employment
Experience in a rapidly growing, socially responsible corporation

CMiC is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, CMiC will provide accommodation to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.

About employer

More about this job

Responsibilities

Respond to customer questions, provide basic guidance and training, prioritize support tickets, and meet with customers to investigate issues. Reproduce and document problems for other teams, contribute to the knowledge base, collaborate across teams, and share feedback to improve products and processes.

Requirements

A college or university degree and spoken and written French proficiency are required, along with strong communication, analytical, and problem-solving abilities. Candidates should be detail-oriented, able to prioritize work in a fast-paced environment, learn software quickly, and bring technical support or customer service experience.

Skills

French Language Proficiency
Customer Service
Technical Support
Issue Triage
Problem-Solving
Analytical Skills
Written Communication
Verbal Communication
Attention to Detail
Prioritization
Multitasking
Software Testing
Issue Replication
Team Collaboration
Knowledge Base Management

Benefits

Health and Dental Benefits
Paid Vacation
Personal Days
Outdoor Lunch Space
Social Events
Health and Wellness Webinars
RRSP Matching Program

Remote locations

Québec City, Quebec, Canada

Remote locations (standardized)

Quebec, Quebec, Canada

Visa sponsorship

Not detected in the job text

Keywords

Construction Software
Enterprise Software
Field Operations
Capital Projects
Customer Support
Product Support
Support Tickets
Issue Triage
Issue Replication
Software Testing
Customer Training
Web Meetings
Knowledge Base
Product Improvement
Product Managers
Financial Management
Project Management
Resource Management
Content Management
Cloud-Based Software
Mobile Capabilities
Multi-Dimensional Modeling
French
English
Client Service
Process Improvement

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Work requirements

Jobs in Canada