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Added 12 mins ago
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Sr. HRIS Analyst
PointClickCare
Mississauga, ON
- $84,000 to $105,000 CAD / year
- Full-time
The Sr. HRIS Analyst acts as a trusted HRIS partner to HR, Payroll, and IT, stabilizing current core HR technology operations.
Added 28 mins ago
ZEB Coord, Contract Service Delivery
CityofOttawa
Ottawa, ON
Salary Information: $71,970.08 - $102,081.98 annually (2023 rates of pay)
Added 43 mins ago
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Controller
Robertson & Company Ltd.
Markham, ON
- Full-time
Lead and develop a finance and accounting team of approximately 5 FTEs, including 3 Cost Accountants, 1 Accounting Manager, and 1 Financial Analyst.
Added 58 mins ago
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Senior GRC Analyst
Quantexa
Remote, Canada
- $116,000 to $146,000 CAD / year
- Full-time
- Remote
…innovating the data analytics market in ways no-one else can. Our technology started out in FinTech, helping tackle serious criminal activity. Now, its potential is virtually limitless.…
Added 1 hour ago
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Business Analyst
Stantec
Edmonton, AB
- Full-time
…business teams include finance, procurement, human resources, information technology, marketing, corporate development, HSSE, real estate, legal, and practice services. We bring diverse…
Added 1 hour ago
S
Desktop Support Analyst
Stantec
Saskatoon, SK
- Full-time
Take the next step in your IT career with Stantec as a Desktop Support Analyst supporting Information Technology Services. Collaborate with experienced Desktop Support and IT staff across…
Added 3 hours ago
FC
Green - Technical Business Analyst - Toronto Police Service - Consulting
FuntoNetwork Consulting
Toronto, ON
- $65 to $139 USD / hour
- Contract
Read the current Information Technology Professional Services source notice and identify the business process under review.
Added 3 hours ago
KD
Premier·ère analyste financier·ère | Senior Financial Analyst
Keurig Dr Pepper Canada
Montreal, QC
- Full-time
Added 4 hours ago
AH
Clinical Informatician
Alberta Health Services
Edmonton, AB
- Temporary
As a Clinical Informatician, Pharmacy Warehouse Management System (WMS), you will serve as a key technology resource on the Pharmacy Connect project team to plan and deliver key…
Added 4 hours ago
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Sr. Director, Product Management, AI Product Strategy
OpenText
Waterloo, ON
- Temporary
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will…
Added 5 hours ago
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Consulting Manager-Scrum Master, Life Sciences w/ Manufacturing exp. Consulting
Cognizant
Halifax, NS
- Full-time
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based,…
Added 7 hours ago
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RQ11733 - Business Analyst - Senior
Maarut
Toronto, ON
- Contract
Senior Business Analyst documents current-state processes and pain points,
Added 7 hours ago
M
RQ11735 - Business Analyst - Senior
Maarut
Toronto, ON
- Contract
Senior Business Analyst documents current-state processes and pain points,
Added 7 hours ago
AT
Lead Data Analyst
Altis Technology
Ottawa, ON · Greater Ottawa Metropolitan Area
- Contract
Are you a data-driven leader who enjoys turning complex information into meaningful insights? We're seeking a Data Analyst to join a national association supporting Canada's electricity…
Added 7 hours ago
RI
Associate Product Manager (Accounting)
Remarcable, Inc.
Remote, Canada
- $90,000 to $120,000 CAD / year
- Full-time
- Remote
2-4 years of experience as an Associate Product Manager, Product Analyst, Business Systems Analyst, or in a technical solutions/implementation role within a B2B SaaS environment.
Added 8 hours ago
S
International Trade Compliance Analyst
Sanmina
Ottawa, ON
- Full-time
…Electronics Manufacturing Services (EMS) market. Recognized as a technology leader, Sanmina Corporation provides end-to-end manufacturing solutions, delivering superior quality and support…
Added 8 hours ago
RC
Business Analyst
Randstad Canada
Toronto, ON
- $75 to $90 CAD / hour
- Contract
Our client in the insurance industry is seeking an experienced Business Analyst to support finance and reinsurance projects. Working closely with Finance and IT, you will define business…
Added 8 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 8 hours ago
CI
Deskside Support Analyst (Onsite) - 12-month contract
Compugen Inc
Victoria, BC
- Contract
About Compugen Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think…
Added 8 hours ago
Asset Investment Analyst
Toronto Hydro
Toronto, ON
Reporting to the Manager, Customer Connections Planning & Technical Analysis, the Asset Investment Analyst will provide a wide range of engineering support services that will ensure…
Added 9 hours ago
RS
Data Analyst III
Ryder System, Inc.
Halifax, NS
- Full-time
The Data Analyst III role is to deliver a final business solution to the operations team through a Power Bi experience. The Data Analyst's technical skills will be put to the test as they…
Added 9 hours ago
FC
Analyste d'affaires Finance
FOP Consultants
Quebec, QC
- Full-time
…Cosmétique, des Dispositifs Médicaux et des Technologies de l’Information et des Communications. Nous travaillons de concert avec nos clients afin d’offrir un service sur mesure qui répond…
Added 10 hours ago
CC
Technical Support Analyst
Colas Canada Inc.
St. Albert, AB
- Full-time
Colas IS Support is the information technology arm of the North America business for Colas and is based in Denver, Colorado. Colas ISS strives to make Colas an industry leader through…
Added 10 hours ago
AC
Senior Actuarial Analyst, Personal Pricing
Aviva Canada
Markham, ON
- Full-time
At Aviva, our Pricing and Analytics teams combine actuarial expertise, advanced analytics, and technology to make smarter decisions for our business and our customers. You'll work alongside…
Added 10 hours ago
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Business Analyst
BuzzClan
St. John's, NL
- Contract
Perform business analyses of functional requirements to identify information, procedures, and decision flows.

Closed listing

CMiC

Product Support Analyst - Bilingual (English & French)

Remote, Canada

Remote

The overall hiring salary range for this position is $45,000 to $55,000 annually. · Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: The overall hiring salary range for this position is $45,000 to $55,000 annually.
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Sep 28, 2026

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Original job description

Archived listing. The details below describe a past opening.

Founded in 1974, CMiC today delivers comprehensive and advanced enterprise and field operations solutions, purpose-built for construction and capital projects companies. CMiC’s powerful software transforms how firms optimize productivity, minimize risk and drive growth by planning and managing all financials, projects, resources, and content assets - all from a single database platform.

In the past several years, the construction industry has experienced unprecedented changes driven by new technologies - including integration with multi-dimensional modeling, an explosion of cloud-based offerings and the demand for robust mobile capabilities. CMiC has kept pace by constantly upgrading and enhancing our advanced platform to reflect the changing needs of the industry, leading to significant growth as a company.

Important Information:

The overall hiring salary range for this position is $45,000 to $55,000 annually.

This position is for an existing vacancy

We do not use AI to screen, assess, or select applicants

Position Scope

We are seeking enthusiastic, talented people to act as the first point of contact when our customers have inquiries or encounter issues as they use our software.

Product Analysts receive tickets and analyze screenshots and details of customer issues, to replicate the problem while proactively communicating with CMiC teams to guide issues to resolution. In addition to providing a very high level of client service, you will develop strong relationships with clients and staff and provide feedback on documentation. Individuals applying for this position must be able to multi-task, have a strong attention to detail, professional demeanor, and be able to adapt into a growing and changing environment.

Duties & Responsibilities

Answer client queries and provide basic direction and training on common issues
Triage product queues and prioritize issues according to their severity
Conduct web meetings with customers to gather information for investigative purposes or to provide assistance
Test and duplicate issues in order to document and demonstrate the problem to other teams such as programming
Participate in project and team meetings; interacting and collaborating with team members
Leverage and contribute to the Knowledge Base to assist with the resolution of issues
Relay feedback to Product Managers so that the product can be improved
Provide feedback to supervisors and managers regarding processes that are unclear and need to be changed

This role is for you if:

You would rather spend most of your time on challenging issues rather than handling simple support requests
You want to engage in a collaborative environment with helpful co-workers and accessible leaders and managers
You prefer to work for a company that listens to its staff and continues to work toward being a Great Place To Work

French language skill (spoken and written) is a must
College/University Degree
Excellent communication skills, both verbal & written
Exceptional analytical and problem-solving skills
A passion for exploring new software, ability to grasp new concepts and learn quickly
Extremely detail oriented with the ability to manage and prioritize workflow
Facilitate communication of information between team members and Product Groups
Previous technical support experience or customer service experience
Able to operate in a fast-paced environment
Team-player, strong work ethic and a positive attitude

Competitive benefits Package (including Health & Dental benefits)
Paid vacation and personal days
Townhall meetings where all employees are encouraged to participate in open discussions
Outdoor lunch space, including picnic tables
An active Social Events Committee (past events include annual seasonal parties, pool and bowling tournaments, karaoke nights, Game nights, BBQs, and more)
Health and wellness webinars
RRSP Matching Program after 2 years of employment
Experience in a rapidly growing, socially responsible corporation

CMiC is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, CMiC will provide accommodation to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.

About employer

More about this job

Responsibilities

Respond to customer questions, provide basic guidance and training, prioritize support tickets, and meet with customers to investigate issues. Reproduce and document problems for other teams, contribute to the knowledge base, collaborate across teams, and share feedback to improve products and processes.

Requirements

A college or university degree and spoken and written French proficiency are required, along with strong communication, analytical, and problem-solving abilities. Candidates should be detail-oriented, able to prioritize work in a fast-paced environment, learn software quickly, and bring technical support or customer service experience.

Skills

French Language Proficiency
Customer Service
Technical Support
Issue Triage
Problem-Solving
Analytical Skills
Written Communication
Verbal Communication
Attention to Detail
Prioritization
Multitasking
Software Testing
Issue Replication
Team Collaboration
Knowledge Base Management

Benefits

Health and Dental Benefits
Paid Vacation
Personal Days
Outdoor Lunch Space
Social Events
Health and Wellness Webinars
RRSP Matching Program

Remote locations

Québec City, Quebec, Canada

Remote locations (standardized)

Quebec, Quebec, Canada

Visa sponsorship

Not detected in the job text

Keywords

Construction Software
Enterprise Software
Field Operations
Capital Projects
Customer Support
Product Support
Support Tickets
Issue Triage
Issue Replication
Software Testing
Customer Training
Web Meetings
Knowledge Base
Product Improvement
Product Managers
Financial Management
Project Management
Resource Management
Content Management
Cloud-Based Software
Mobile Capabilities
Multi-Dimensional Modeling
French
English
Client Service
Process Improvement

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