The Inside Sales Coordinator is responsible for growing sales within the existing customer base and supporting the outside sales and CSR team throughout Canada. This role develops and maintains effective communication between customers and the sales organization while ensuring a high level of customer satisfaction and account management.
Benefits:
Salary - $60,000 + commissions per year (based on experience)
- Extended Benefits Plan (Vision/Dental/Prescription/etc.) as of your first day
- Performance, Education & Referral Programs
- Quarterly town halls, summer BBQ’s, quarterly pizza lunch and Winter Holiday Party
- And much more!
Responsibilities including but not limited to Strategic Planning, Sales Prospecting, and Account Management
- Maintain and update the customer database.
- Distribute and monitor customer satisfaction surveys.
- Ensure timely completion and follow-up of all applicable sales orders.
- Support the sales team in achieving daily objectives.
- Maintain target profit margins within assigned accounts and territories.
- Identify, track, and follow up on sales opportunities.
- Establish new customer accounts by collecting credit applications, sales agreements, terms and conditions, and other required documentation.
- Contact inactive accounts and develop strategies to re-engage and generate new sales opportunities.
- Partner with outside sales representatives to develop and manage the dealer network.
- Recommend products and services that address customer needs and create value.
- Attend a minimum of one trade show annually to promote company products and services and hone skill sets.
- Assist outside sales representatives with the planning, organization, and management of key trade shows and industry events.
- Diligently provide and follow up on quotations, proposals, and pricing opportunities.
- Maintain direct contact with assigned accounts and foster strong customer relationships.
- Achieve and maintain sales objectives for assigned customers.
- Provide sales and product support to team members as needed.
- Prepare and distribute annual pricing updates to assigned customers.
- Assist the Customer Service team with inquiries related to pricing, customer accounts, and replacement parts.
- Provide timely information regarding warranties, product recalls, and replacement parts to ensure customer satisfaction.
- Protect sensitive customer information and maintain confidentiality by properly storing documents on company-approved shared drives.
- Enter orders for those accounts you are directly assigned to and support the CSR team as required
- Promote and follow safe work practices in accordance with WorkSafe and applicable workplace safety regulations.
- Adhere to all company quality policies and procedures.
- Support the sales team during internal and external audits.
- Participate in regular one-on-one meetings with the VP Sales.
- Complete job-related training and continuing education opportunities.
- Contribute to and support team-building initiatives and activities.
Requirements:
- 2-5 years of experience as an inside sales coordinator or sales support role in a manufacturing or similar environment.
- 2-5 years of experience in sales prospecting, account management
- 2-5 years of experience in customer relationship management
- 2-5 years of experience in establishing new customer accounts by collecting credit applications, sales agreements, terms and conditions, and other required documentation.
- 2-5 years of experience in cold calling
- Comfortable attending one trade show annually
- Intermediate/advanced understanding of computer applications (Microsoft Office Suite) with emphasis on Excel.
- Diploma in marketing and/or sales or relevant field or a combination of work experience.
- Self-motivated, detail oriented, productive with minimum supervision and willingness to learn and develop.
- Project management skills and excellent time management, organization, prioritization and communication skills in English (both written and verbal)
- Strong interpersonal and relationship-building skills, positive, team-oriented attitude, demonstrated ability to solve problems and adapt to changing priorities
- Commitment to continuous learning and professional development.
- Results-driven mindset with a focus on customer satisfaction and sales growth.
- Cultural awareness and the ability to support customers in diverse markets.
Hours
- 8:00 am – 4:30 pm, Monday to Friday
- Hybrid - (3 days in the office and 2 days from home)
Please note: All job postings at CMP are aimed at filling existing vacancies within our organization. CMP may utilize artificial intelligence (AI) tools as part of the applicant screening process. However, our Talent Acquisition Specialist will also review applications to ensure a fair and comprehensive assessment.
This posting and any related applicant information will be retained for three years in accordance with provincial or state regulations. CMP values diversity and encourages applications from all qualified individuals who are legally entitled to work. We welcome applications from candidates with disabilities and provide accommodations upon request for those participating in all aspects of the selection process. To request accommodations, please contact our Human Resources Department.
We thank all applicants for their interest and advise that only those selected for an interview will be contacted.
