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Analyst, CN Communication Center - 12 months contract

  • Montreal, QC, Canada

Contract

This opening has closed.

The original listing is kept below for reference.

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Job details

Job type
Contract
Closing date
Posting language
English
Posted

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Original job description

Archived listing. The details below describe a past opening.

Job Summary

The incumbent is responsible for providing 24/7 radio dispatching and response to CN Police. The role provides the public and various CN departments with appropriate and necessary assistance to effectively and safely handle emergency situations urgently.

Main Responsibilities

Communication Support Services

  • Provide communication and support services to all CN Police staff
  • Use a Computer Aided Dispatching (CAD) system to receive, prioritize and process calls (public, CN employees, and other local emergency services), then dispatch to police or other emergency services as required
  • Dispatch emergency calls between CN Police and local emergency services by receiving and transmitting radio and phone calls
  • Maintain accurate, up-to-date files and logs for reports and keep management and executives aware of major events as they occur
  • Receive requests from Constables for information on Canadian Police Information Centre (CPIC) regarding vehicle registration, driving records, and warrants, and provide pertinent data. Enter information received from Constables into CPIC regarding dispositions, stolen property, as well as the addition and removal of warrants
  • Prioritize incoming telephone calls
  • Coordinate actions between local emergency services and CN forces
  • Monitor CN Police Officers' safety
  • Liaise Between Local Emergency Services and CN
  • Maintain regular communication with multiple stakeholders both internal and external to CN in order to address situations that arise (e.g. derailments, trespassing)
  • Ensure communication of information is relayed accurately and in a timely manner
  • Communicate and collaborate with various internal departments, including Public Affairs, Risk Mitigation (US), and Emergency Response Plan

Working Conditions

The role is carried out in an office environment and requires working a rotating shift, depending on the operational needs of CN Police Communication Center Dispatcher (CNPCC) 24-hour operation. The incumbent must be available to work weekends and holidays when necessary and must be on call to respond to critical incidences 24/7. The role involves managing priorities and delivering work within established timelines, with support from the team to ensure sustainable and effective workload management. This position requires little to no travel.Requirements

Experience

Minimum 1 to 3 years of experiencePrevious experience in computer aided dispatching*Call center experience*Radio communications experience*Customer service experience*Candidates with an equivalent combination of education, training, and experience will be consideredAny requirement marked with (*) will be considered an asset (not mandatory).

Education/Certification/Designation

  • High School Diploma or equivalent experience
  • English Attestations of Collegial Studies (ACS) in Emergency Dispatch or equivalent certification*
  • Candidates with equivalent practical experience, education, or training will be considered

Any requirement marked with (*) will be considered an asset (not mandatory).

Competencies

  • We Care About Each Other
  • We Strive for Excellence
  • We Succeed Together
  • We Lead Responsibly
  • Customer service
  • Listening
  • Stakeholder management
  • AI Literacy and data orientation
  • Depth of analysis

Technical Skills/Knowledge

  • Knowledge of computer aided dispatching systems*
  • Excellent typing skills (testing required)
  • General Microsoft computer skills (testing required)
  • Ability to look at multiple screens simultaneously
  • Knowledge of the CPIC Systems*
  • Fluently bilingual, both written and verbal (English, French)*

Any requirement marked with (*) will be considered an asset (not mandatory).
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More about this job

Responsibilities

Provide 24/7 dispatch and communication support to CN Police by receiving, prioritizing, and processing calls, coordinating emergency responses, and monitoring officer safety. Maintain accurate records and CPIC information, and communicate timely updates among CN departments, local emergency services, and other stakeholders.

Requirements

Requires a high school diploma or equivalent and 1–3 years of experience; computer-aided dispatching, call center, radio communications, and customer service experience are assets. Strong typing and general Microsoft skills are required, while emergency dispatch certification, CPIC knowledge, and English-French fluency are assets.

Skills

  • Radio Dispatching
  • Computer-Aided Dispatching
  • Emergency Call Handling
  • Radio Communications
  • Customer Service
  • Call Prioritization
  • Stakeholder Management
  • Active Listening
  • Incident Coordination
  • CPIC Systems
  • Data Entry
  • Report and Log Maintenance
  • Microsoft Office Skills
  • Typing
  • Multitasking
  • Bilingual Communication

Visa sponsorship

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Categories

  • Transportation
  • Security & Safety
  • Customer Service & Support
  • Administrative

Keywords

  • CN Police
  • Communication Center
  • 24/7 Dispatch
  • Computer-Aided Dispatching
  • CAD
  • Emergency Dispatch
  • Radio Communications
  • Call Center
  • Customer Service
  • Emergency Response
  • Local Emergency Services
  • CPIC
  • Vehicle Registration
  • Driving Records
  • Warrants
  • Stolen Property
  • Incident Coordination
  • Officer Safety
  • Stakeholder Communication
  • Microsoft Skills
  • Typing
  • English
  • French
  • Rail Transportation

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