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Added 5 mins ago
Production Shift Supervisor
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Support the Production Performance Analyst in the monthly inventory adjustment
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Knowledge of the Harmonized System, CBSA Customs rules & regulations.
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Added 2 hours ago
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Analyst, CN Communication Center - 12 months contract

Quebec, QC, Canada

Contract

Apply About employer

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Job details

Job type: Contract
Apply by: Oct 25, 2026
Posting language: English
Posted: Sep 25, 2026

Original job description

Job Summary

The incumbent is responsible for providing 24/7 radio dispatching and response to CN Police. The role provides the public and various CN departments with appropriate and necessary assistance to effectively and safely handle emergency situations urgently.

Main Responsibilities

Communication Support Services

Provide communication and support services to all CN Police staff
Use a Computer Aided Dispatching (CAD) system to receive, prioritize and process calls (public, CN employees, and other local emergency services), then dispatch to police or other emergency services as required
Dispatch emergency calls between CN Police and local emergency services by receiving and transmitting radio and phone calls
Maintain accurate, up-to-date files and logs for reports and keep management and executives aware of major events as they occur
Receive requests from Constables for information on Canadian Police Information Centre (CPIC) regarding vehicle registration, driving records, and warrants, and provide pertinent data. Enter information received from Constables into CPIC regarding dispositions, stolen property, as well as the addition and removal of warrants
Prioritize incoming telephone calls
Coordinate actions between local emergency services and CN forces
Monitor CN Police Officers' safety
Liaise Between Local Emergency Services and CN
Maintain regular communication with multiple stakeholders both internal and external to CN in order to address situations that arise (e.g. derailments, trespassing)
Ensure communication of information is relayed accurately and in a timely manner
Communicate and collaborate with various internal departments, including Public Affairs, Risk Mitigation (US), and Emergency Response Plan

Working Conditions

The role is carried out in an office environment and requires working a rotating shift, depending on the operational needs of CN Police Communication Center Dispatcher (CNPCC) 24-hour operation. The incumbent must be available to work weekends and holidays when necessary and must be on call to respond to critical incidences 24/7. The role involves managing priorities and delivering work within established timelines, with support from the team to ensure sustainable and effective workload management. This position requires little to no travel.Requirements

Experience

Minimum 1 to 3 years of experiencePrevious experience in computer aided dispatching*Call center experience*Radio communications experience*Customer service experience*Candidates with an equivalent combination of education, training, and experience will be consideredAny requirement marked with (*) will be considered an asset (not mandatory).

Education/Certification/Designation

High School Diploma or equivalent experience
English Attestations of Collegial Studies (ACS) in Emergency Dispatch or equivalent certification*
Candidates with equivalent practical experience, education, or training will be considered

Any requirement marked with (*) will be considered an asset (not mandatory).

Competencies

We Care About Each Other
We Strive for Excellence
We Succeed Together
We Lead Responsibly
Customer service
Listening
Stakeholder management
AI Literacy and data orientation
Depth of analysis

Technical Skills/Knowledge

Knowledge of computer aided dispatching systems*
Excellent typing skills (testing required)
General Microsoft computer skills (testing required)
Ability to look at multiple screens simultaneously
Knowledge of the CPIC Systems*
Fluently bilingual, both written and verbal (English, French)*

Any requirement marked with (*) will be considered an asset (not mandatory).

Apply About employer

More about this job

Responsibilities

Provide 24/7 dispatch and communication support to CN Police by receiving, prioritizing, and processing calls, coordinating emergency responses, and monitoring officer safety. Maintain accurate logs and CPIC records, and relay timely information among CN departments, local emergency services, and other stakeholders.

Requirements

Requires a high school diploma or equivalent and 1–3 years of experience; experience in computer-aided dispatching, call centers, radio communications, or customer service is considered an asset. Candidates need strong typing and general Microsoft computer skills, the ability to monitor multiple screens, and CPIC knowledge is an asset; emergency dispatch certification and English-French fluency are also assets.

Skills

Computer-Aided Dispatching
Radio Communications
Emergency Call Dispatch
Customer Service
Call Prioritization
Stakeholder Management
Active Listening
Incident Coordination
CPIC Systems
Accurate Recordkeeping
Microsoft Office
Typing
Multitasking
Written Communication
Verbal Communication
Data Orientation

Visa sponsorship

Not detected in the job text

Keywords

Computer-Aided Dispatching
CAD
CN Police
Radio Dispatching
Emergency Dispatch
Emergency Response
Call Center
Radio Communications
Customer Service
CPIC
Vehicle Registration
Driving Records
Warrants
Stolen Property
Incident Coordination
Local Emergency Services
Officer Safety
Dispatch Logs
Microsoft Office
Typing
Stakeholder Management
Public Affairs
Risk Mitigation
Emergency Response Plan
Rail Transportation

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