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Added 1 hour ago
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Analyst, CN Communication Center - 12 months contract

Montreal, QC, Canada

Job type: Full-time
Apply by: Oct 21, 2026
Posting language: English
Posted: Sep 21, 2026

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Original job description

Job description:

Job Summary
The incumbent is responsible for providing 24/7 radio dispatching and response to CN Police. The role provides the public and various CN departments with appropriate and necessary assistance to effectively and safely handle emergency situations urgently. Main Responsibilities
Communication Support Services

Provide communication and support services to all CN Police staff
Use a Computer Aided Dispatching (CAD) system to receive, prioritize and process calls (public, CN employees, and other local emergency services), then dispatch to police or other emergency services as required
Dispatch emergency calls between CN Police and local emergency services by receiving and transmitting radio and phone calls
Maintain accurate, up-to-date files and logs for reports and keep management and executives aware of major events as they occur
Receive requests from Constables for information on Canadian Police Information Centre (CPIC) regarding vehicle registration, driving records, and warrants, and provide pertinent data. Enter information received from Constables into CPIC regarding dispositions, stolen property, as well as the addition and removal of warrants
Prioritize incoming telephone calls
Coordinate actions between local emergency services and CN forces
Monitor CN Police Officers' safety
Liaise Between Local Emergency Services and CN
Maintain regular communication with multiple stakeholders both internal and external to CN in order to address situations that arise (e.g. derailments, trespassing)
Ensure communication of information is relayed accurately and in a timely manner
Communicate and collaborate with various internal departments, including Public Affairs, Risk Mitigation (US), and Emergency Response Plan

Working Conditions
The role is carried out in an office environment and requires working a rotating shift, depending on the operational needs of CN Police Communication Center Dispatcher (CNPCC) 24-hour operation. The incumbent must be available to work weekends and holidays when necessary and must be on call to respond to critical incidences 24/7. The role involves managing priorities and delivering work within established timelines, with support from the team to ensure sustainable and effective workload management. This position requires little to no travel.Requirements Experience
Minimum 1 to 3 years of experiencePrevious experience in computer aided dispatching*Call center experience*Radio communications experience*Customer service experience*Candidates with an equivalent combination of education, training, and experience will be consideredAny requirement marked with (*) will be considered an asset (not mandatory). Education/Certification/Designation

High School Diploma or equivalent experience
English Attestations of Collegial Studies (ACS) in Emergency Dispatch or equivalent certification*
Candidates with equivalent practical experience, education, or training will be considered

Any requirement marked with (*) will be considered an asset (not mandatory). Competencies

We Care About Each Other
We Strive for Excellence
We Succeed Together
We Lead Responsibly
Customer service
Listening
Stakeholder management
AI Literacy and data orientation
Depth of analysis

Technical Skills/Knowledge

Knowledge of computer aided dispatching systems*
Excellent typing skills (testing required)
General Microsoft computer skills (testing required)
Ability to look at multiple screens simultaneously
Knowledge of the CPIC Systems*
Fluently bilingual, both written and verbal (English, French)*

Any requirement marked with (*) will be considered an asset (not mandatory). Additional Information (If Any)

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More about this job

Responsibilities

The incumbent provides 24/7 radio dispatching and emergency response support for CN Police and internal departments. They manage incoming calls, coordinate with local emergency services, and maintain accurate logs of critical events.

Requirements

Candidates should have 1 to 3 years of experience in dispatching, radio communications, or customer service. A high school diploma is required, with preference given to those holding an Emergency Dispatch certification.

Skills

Radio dispatching
Computer Aided Dispatching
Emergency response
Communication support
Stakeholder management
Customer service
Data entry
Typing skills
Microsoft Office
CPIC systems
Active listening
Safety monitoring
Incident management
Bilingualism

Visa sponsorship

Not detected in the job text

Keywords

Radio Dispatching
Computer Aided Dispatching
CAD
CN Police
Emergency Response
CPIC
Vehicle Registration
Warrants
Stakeholder Management
Customer Service
Data Entry
Microsoft Office
Communication Center
Public Safety
Risk Mitigation
Emergency Dispatch
Shift Work
Bilingual

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