Bilingual Intermodal Clerk
- Brampton, ON, Canada
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- Job type
- Contract
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- Posting language
- English
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Original job description
Job Summary
The Intermodal Clerk is responsible for various tasks associated with intermodal operational activities and works directly with Port Operators, Port Managers, and several other departments. The role supports ingate and outgate transactions at CN's intermodal yards via gate software. Moreover, the position performs customer service duties that include assisting drivers, phone calls, and email responses as well as provides train journals to ensure that train crews have the proper documentation to travel safely and efficiently across the network.
Main Responsibilities
The incumbent receives 2 months on-the-job training without formal classroom training.This position is a unionized position. As such, pay and benefits are governed by the applicable collective agreement.
The Intermodal Clerk is responsible for various tasks associated with intermodal operational activities and works directly with Port Operators, Port Managers, and several other departments. The role supports ingate and outgate transactions at CN's intermodal yards via gate software. Moreover, the position performs customer service duties that include assisting drivers, phone calls, and email responses as well as provides train journals to ensure that train crews have the proper documentation to travel safely and efficiently across the network.
Main Responsibilities
- Provide transactional service requirements to Operations
- Validate and perform ramping for Ports and Terminals
- Resolve and answer complex waybill and Electronic Data Interchange (EDI) problems or inquires from various parties
- Formulate office procedures
- The role has Standard working conditions in an office environment with a regular workweek from Monday to Friday
- The role requires being available on-call 24/7 to respond to critical incidences
- Due to the nature of the role, the incumbent must be able to meet tight deadlines, handle pressure and stress
- n/a
- Qualified OSM Ramper*
- Training in Service Reliability Strategies (SRS) and procedures*
- Certified under "Transportation of Dangerous Goods regulation" (Level 2 - TO4202)*
- Completed the self-instruction module on the handling of dangerous goods*
- We Care About Each Other
- We Strive for Excellence
- We Succeed Together
- We Lead Responsibly
- Advanced knowledge of Microsoft Office (Excel, PowerPoint, Word), Automated Gate System (AGS) and Systems, Applications and Products (SAP)
- Must be proficient in typing, operate a computer terminal, and common office equipment
- Knowledge of transportation of dangerous goods regulations (TDG), dimensional loads regulations, applicable rules, tariffs and contracts of both carload and Intermodal shipments, including protection of all aspects of shipment movement information, Canada and the United States Customs reporting, and revenue protection requirements*
- Knowledge of Waybill system including Data Warehouse, email, OASIS, and SRS*
- Knowledge of the Electronic Commerce industry standards
- Fluently bilingual both written and verbal (English and French)
- Navigate efficiently through EDI viewer
- Work without constant and direct supervision
- Make informed and timely decisions
- Display a customer-centric attitude
- Any experience/education/skills/knowledge for these above would be considered as an asset
The incumbent receives 2 months on-the-job training without formal classroom training.This position is a unionized position. As such, pay and benefits are governed by the applicable collective agreement.
More about this job
Responsibilities
Support intermodal yard operations by processing ingate and outgate transactions, validating and ramping ports and terminals, and resolving complex waybill and EDI issues. Assist drivers and other customers by phone and email, prepare train journals, and provide operational support to internal teams.
Requirements
The role requires fluent written and verbal English and French, proficiency with Microsoft Office, AGS, SAP, and EDI tools, and knowledge of transportation regulations, waybills, customs reporting, and revenue protection. Required qualifications include OSM Ramper training, Service Reliability Strategies training, dangerous goods certification, and completion of a dangerous goods handling module.
Skills
- Intermodal Operations
- Customer Service
- Automated Gate System
- Microsoft Office
- SAP
- Electronic Data Interchange
- Waybill Systems
- Transportation of Dangerous Goods Regulations
- Dimensional Load Regulations
- Customs Reporting
- Revenue Protection
- Train Documentation
- Problem Resolution
- Office Procedures
- Bilingual Communication
Visa sponsorship
Not detected in the job text
Categories
- Transportation
- Logistics
- Customer Service & Support
- Administrative
- Security & Safety
Keywords
- Intermodal Operations
- Port Operators
- Port Managers
- Ingate Transactions
- Outgate Transactions
- Automated Gate System
- AGS
- Microsoft Office
- Excel
- PowerPoint
- Word
- SAP
- Waybill System
- Data Warehouse
- OASIS
- Electronic Data Interchange
- EDI Viewer
- Electronic Commerce Standards
- Service Reliability Strategies
- SRS
- TDG
- Dimensional Loads Regulations
- Carload Shipments
- Intermodal Shipments
- Customs Reporting
- Revenue Protection
- Train Journals
- Customer Service
- OSM Ramper