Clerk - Intermodal
- Brampton, ON, Canada
Contract
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Job details
- Job type
- Contract
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- Posting language
- English
- Posted
Original job description
Job Summary
The Intermodal Clerk is responsible for various tasks associated with intermodal operational activities and works directly with Port Operators, Port Managers, and several other departments. The role supports ingate and outgate transactions at CN's intermodal yards via gate software. Moreover, the position performs customer service duties that include assisting drivers, phone calls, and email responses as well as provides train journals to ensure that train crews have the proper documentation to travel safely and efficiently across the network.
Main Responsibilities
The incumbent receives 2 months on-the-job training without formal classroom training.This position is a unionized position. As such, pay and benefits are governed by the applicable collective agreement.
The Intermodal Clerk is responsible for various tasks associated with intermodal operational activities and works directly with Port Operators, Port Managers, and several other departments. The role supports ingate and outgate transactions at CN's intermodal yards via gate software. Moreover, the position performs customer service duties that include assisting drivers, phone calls, and email responses as well as provides train journals to ensure that train crews have the proper documentation to travel safely and efficiently across the network.
Main Responsibilities
- Provide transactional service requirements to Operations
- Validate and perform ramping for Ports and Terminals
- Resolve and answer complex waybill and Electronic Data Interchange (EDI) problems or inquires from various parties
- Formulate office procedures
- The role has Standard working conditions in an office environment with a regular workweek from Monday to Friday
- The role requires being available on-call 24/7 to respond to critical incidences
- Due to the nature of the role, the incumbent must be able to meet tight deadlines, handle pressure and stress
- Experience working in an office or operational environment
- Experience performing data entry and processing transactions
- Experience providing customer service and responding to inquiries
- Qualified OSM Ramper*
- Training in Service Reliability Strategies (SRS) and procedures*
- Certified under "Transportation of Dangerous Goods regulation" (Level 2 - TO4202)*
- Completed the self-instruction module on the handling of dangerous goods*
- We Care About Each Other
- We Strive for Excellence
- We Succeed Together
- We Lead Responsibly
- Advanced knowledge of Microsoft Office (Excel, PowerPoint, Word), Automated Gate System (AGS) and Systems, Applications and Products (SAP)
- Must be proficient in typing, operate a computer terminal, and common office equipment
- Knowledge of transportation of dangerous goods regulations (TDG), dimensional loads regulations, applicable rules, tariffs and contracts of both carload and Intermodal shipments, including protection of all aspects of shipment movement information, Canada and the United States Customs reporting, and revenue protection requirements*
- Knowledge of Waybill system including Data Warehouse, email, OASIS, and SRS*
- Knowledge of the Electronic Commerce industry standards
- Fluently bilingual both written and verbal (English and French)
- Navigate efficiently through EDI viewer
- Work without constant and direct supervision
- Make informed and timely decisions
- Display a customer-centric attitude
- Any experience/education/skills/knowledge for these above would be considered as an asset
The incumbent receives 2 months on-the-job training without formal classroom training.This position is a unionized position. As such, pay and benefits are governed by the applicable collective agreement.
More about this job
Responsibilities
Supports intermodal yard operations by processing ingate and outgate transactions, validating and ramping shipments, and resolving waybill and EDI issues. Provides customer service to drivers and other parties, prepares train journals, and supports operational documentation and procedures.
Requirements
Experience in an office or operational environment, including data entry, transaction processing, and customer service, is expected. The role calls for proficiency with Microsoft Office, AGS, SAP, and relevant transportation systems and regulations; specified operational training and certifications are listed, and English-French fluency is required.
Skills
- Intermodal Operations
- Data Entry
- Transaction Processing
- Customer Service
- Automated Gate System (AGS)
- Microsoft Office
- SAP
- Waybill Processing
- Electronic Data Interchange (EDI)
- Transportation of Dangerous Goods Regulations
- Dimensional Load Regulations
- Customs Reporting
- Revenue Protection
- Train Documentation
- Problem Solving
- Bilingual Communication
Visa sponsorship
Not detected in the job text
Categories
- Transportation
- Logistics
- Administrative
- Customer Service & Support
Keywords
- Intermodal Operations
- Ingate Transactions
- Outgate Transactions
- Automated Gate System (AGS)
- Port Operations
- Terminal Operations
- Ramping
- Waybill System
- Electronic Data Interchange (EDI)
- Data Warehouse
- OASIS
- Service Reliability Strategies (SRS)
- SAP
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word
- Transportation of Dangerous Goods (TDG)
- Dangerous Goods Handling
- Dimensional Loads Regulations
- Customs Reporting
- Revenue Protection
- Electronic Commerce Standards
- Train Journals
- Customer Service
- Data Entry
- Transaction Processing
- On-Call Support
- English-French Fluency