Manager Delivery (PL)-CA
- Montreal, QC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Job Summary
The incumbent is responsible for implementing technology in accordance with enterprise architecture roadmaps. Services provided include producing roadmaps and structuring and organizing design, development, engineering, and integration services for the delivery of operationally viable solutions, including application, infrastructure, network, or operational technology solutions. This role mobilizes the required human and financial resources while ensuring technology solutions meet performance, security, availability, reliability, and operational requirements.
Main Responsibilities
Project Delivery
The role has standard working conditions in an office environment with a regular workweek from Monday to Friday and is eligible to participate in CN's hybrid work model. The role involves managing priorities and delivering work within established timelines, with support from the team to ensure sustainable and effective workload management.Requirements
Experience
Information and Technology, Operational Technology, Automated Inspection Solutions, Delivery Management
The incumbent is responsible for implementing technology in accordance with enterprise architecture roadmaps. Services provided include producing roadmaps and structuring and organizing design, development, engineering, and integration services for the delivery of operationally viable solutions, including application, infrastructure, network, or operational technology solutions. This role mobilizes the required human and financial resources while ensuring technology solutions meet performance, security, availability, reliability, and operational requirements.
Main Responsibilities
Project Delivery
- Contribute to delivery proposals by providing resource and cost estimates based on business requirements
- Support the Project Manager in managing scope, schedule, and budget, and act as an escalation path when required
- Ensure delivery of the expected scope and business value while effectively managing stakeholder expectations
- Confirm resources to work on projects or work with designated resource managers to secure required resources
- Manage delivery team performance, including vendor performance when vendors are involved
- Support the delivery team by addressing issues and roadblocks and determining appropriate resolutions through root cause and impact analysis
- Support Procurement and Supply Management in defining new Statements of Work
- Focus on communications and foster collaboration by encouraging teams to work together to accomplish common goals
- Manage employee performance
- Participate in succession planning by contributing to the yearly talent review cycle
- Support employee development and help employees reach career goals
- Ensure knowledge is preserved through training and knowledge sharing
- Work with Human Resources and Talent Acquisition on recruitment needs
- Support Product Management in defining product roadmaps
- Build and maintain stakeholder relationships
- Review and monitor performance metrics and proactively identify initiatives to improve delivery precision and quality while reducing costs
The role has standard working conditions in an office environment with a regular workweek from Monday to Friday and is eligible to participate in CN's hybrid work model. The role involves managing priorities and delivering work within established timelines, with support from the team to ensure sustainable and effective workload management.Requirements
Experience
Information and Technology, Operational Technology, Automated Inspection Solutions, Delivery Management
- Minimum 7 years of relevant experience in IT management
- Minimum 5 years of technical experience in an infrastructure, telecommunications, or technology field
- Experience managing a team of at least 10 people
- Experience with complex integration projects involving multi-vendor components and delivery organizations
- Experience delivering automated solutions using machine learnin*
- Candidates with an equivalent combination of education, training, and experience will be considered
- Any requirement marked with (*) will be considered an asset (not mandatory)
- Bachelor's Degree in Computer Science, Computer Engineering, Software Engineering, or a related field of study, or equivalent work experience
- Agile Coach or Scrum Master Certification*
- ITIL Certification*
- Project Management Professional (PMP/PMI) Certification*
- Any requirement marked with (*) will be considered an asset (not mandatory)
- We Care About Each Other
- We Strive for Excellence
- We Succeed Together
- We Lead Responsibly
- Vision and strategic thinking
- Impactful and inclusive leadership
- Performance and value delivery
- Empowerment and talent development
- Strategic communication and influence
- Managerial courage and decisiveness
- Compliance
- Customer service
- AI Literacy and data orientation
- High-Impact Execution
- Process optimization
- Strong understanding of systems engineering
- Very good communication, influencing, and presentation skills, with the ability to communicate appropriately and effectively with both technical and non-technical stakeholders
- Leadership skills and ability to influence and guide others, negotiate toward win-win outcomes, and take all points of view into consideration
- Analytical thinking, broad vision, and good judgment in decision-making, including the ability to make difficult and timely decisions
- Inspirational and innovative approach
- Ability to deal with pressure and change and adapt to changing priorities
- Commitment to individual development and continuous learning
- Ability to leverage feedback and coaching to improve performance
- Ability to manage risks and problems appropriately
- Fluency in English, both oral and written
- Any requirement marked with (*) will be considered an asset (not mandatory)
More about this job
Responsibilities
Lead delivery of technology solutions aligned with enterprise architecture roadmaps, managing scope, schedules, budgets, resources, team and vendor performance, and stakeholder expectations. Develop team capability and collaboration, maintain stakeholder relationships, support product roadmaps, and improve delivery quality, precision, and cost efficiency.
Requirements
Requires at least 7 years of relevant IT management experience, at least 5 years of technical experience in infrastructure, telecommunications, or technology, and experience managing a team of 10 or more. Candidates should also have experience with complex multi-vendor integration projects and automated solutions using machine learning; a relevant bachelor's degree or equivalent work experience is required, while listed certifications are assets.
Skills
- Delivery Management
- IT Management
- Systems Engineering
- Project Delivery
- Infrastructure
- Telecommunications
- Complex Integration Projects
- Multi-Vendor Management
- Automated Solutions
- Machine Learning
- Team Leadership
- Stakeholder Management
- Resource Planning
- Risk Management
- Performance Optimization
- Strategic Communication
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Management & Leadership
- Engineering
- Transportation
Keywords
- Enterprise Architecture
- Technology Roadmaps
- Delivery Management
- Project Management
- Scope Management
- Schedule Management
- Budget Management
- Resource Planning
- Systems Engineering
- Infrastructure
- Telecommunications
- Operational Technology
- Automated Inspection Solutions
- Machine Learning
- Complex Integration
- Multi-Vendor Delivery
- Application Solutions
- Network Solutions
- Performance Management
- Security
- Availability
- Reliability
- Agile
- Scrum Master
- ITIL
- PMP
- Procurement
- Product Roadmaps
- Risk Management
- Talent Development