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Lead a personalized, modern client enablement strategy rooted in design thinking principles, ensuring high-impact learning experiences across the entire client journey.
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Senior Client Education Manager
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Specialist Project Management-CA

Montreal, QC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 29, 2026
Experience: Minimum 5 years of IT project management experience
Posting language: English
Posted: Oct 30, 2026

Original job description

Job Summary

This incumbent is responsible for the coordination and delivery of Information and Technology (Technology) projects. The incumbent oversees all aspects of assigned projects, including planning, scheduling, budgeting, resource allocation, risk management, stakeholder engagement, vendor coordination, governance, reporting, execution, control, closing, and transfer to core operations. The role sets deadlines, assigns responsibilities, monitors progress, summarizes project status, and prepares reports for senior management and steering committees.The incumbent builds and maintains effective working relationships with team members, vendors, business partners, clients, sponsors, product owners, and other departments involved in project delivery. The role leads multi-disciplinary teams using Waterfall, Agile, or hybrid delivery methodologies within the assigned project. Furthermore, the incumbent actively participates in the deployment and continuous improvement of project governance, standards, tools, and best practices to support successful delivery and business value realization.

Main Responsibilities

Project Delivery

Coordinate and complete Technology projects or from initiation through closing and transfer to core operations team
Define project scope, objectives, milestones, critical success factors, deliverables, timelines, resource requirements, dependencies, and success measures
Develop, maintain, and manage integrated project plans using Microsoft Project Professional Server, Project Web App (PWA), and other required project management tools
Lead project teams using Waterfall, Agile, or hybrid methodologies, ensuring that delivery activities remain aligned with approved scope, schedule, budget, quality expectations, and business objectives
Monitor project progress, identify constraints, address risks and issues, and ensure corrective and preventive actions are clearly communicated and followed through
Manage budgets, forecasts, and project financial information to align deliverables with expected business case benefits
Ensure project deliverables are completed on time, within scope, within budget, and in accordance with CN standards and methodology

Governance, Risk Management and Stakeholder Engagement

Apply project management best practices and follow the project delivery methodology, including planning, execution, control, closing, and transfer to core operations
Identify project risks, issues, interdependencies, resource constraints, required decisions, and escalate matters appropriately
Ensure project transparency through timely, accurate, and clear progress updates to senior management, sponsors, steering committees, and key stakeholders
Prepare project reports, governance material, and status updates for management review.
Support the preparation of impact analyses for scope, schedule, or budget changes and escalate to sponsors/steering committees. Collaborate effectively with business partners, Product Owners, clients, vendors, technical teams, and internal stakeholders to deliver projects according to plan
Build and maintain strong working relationships across departments to support alignment, issue resolution, and delivery of expected outcomes

Project Standards, Continuous Improvement and Team Guidance

Adhere to the deployment, adoption, and continuous improvement of project governance, delivery standards, tools, templates, and best practices
Work closely with the Business and Product Owners to optimize Waterfall, Agile, and hybrid delivery practices within the team
Promote disciplined project management practices, including documentation, risk and issue tracking, schedule management, governance preparation, and lessons learned
Support the use of leading-edge technology and project delivery tools to improve transparency, collaboration, execution, and control
Maintain flexibility during times of change and react to project adjustments or alterations promptly and efficiently while maintaining business value and respecting deadlines
Contribute to a culture of accountability, collaboration, continuous improvement, and high-impact execution within the project team

Working Conditions

The role has standard working conditions in an office environment with a regular workweek from Monday to Friday and is eligible to participate in CN's hybrid work model. The candidate must be able to manage multiple priorities, work under pressure, meet tight deadlines, adapt to changing project requirements, and respond promptly and efficiently to project adjustments while maintaining business value and delivery commitments.

Experience

Minimum 5 years of IT project management experience
Experience leading large-scale or complex projects in Information and Technology environments
Experience managing project scope, schedule, budget, resources, risks, issues, dependencies, governance, reporting, and stakeholder expectations
Experience leading project teams using Waterfall, Agile, or hybrid delivery methodologies
Experience preparing project reports, executive updates, governance material, and steering committee presentations
Experience working with vendors, business partners, Product Owners, technical teams, and cross-functional stakeholders
Experience in the transportation industry*
Experience with Intermodal operations or supply chain processes*
Candidates with an equivalent combination of education, training, and experience will be considered
*Any requirement marked with (*) will be considered an asset (not mandatory)

Education/Certification/Designation

Bachelor's Degree in Computer Science, Engineering, or Information Systems
Project Management Professional (PMP) certification, Program Management Professional (PMP) certification*
Scrum and Agile certification*
Candidates with equivalent practical experience, education, or training will be considered
*Any requirement marked with (*) will be considered an asset (not mandatory)

Competencies

We Care About Each Other
We Strive for Excellence
We Succeed Together
We Lead Responsibly
Conflict management
Stakeholder management
Planning
Listening
Financial acumen

Technical Skills/Knowledge

Knowledge of project management methodologies, governance practices, standards, tools, and best practices
Knowledge of Waterfall, Agile, Scrum, and hybrid delivery methodologies
Knowledge of project planning, scheduling, budget management, resource allocation, change management, risk management, issue management, dependency management, and benefit realization
Knowledge of Microsoft Project Professional Server, Project Web App (PWA), Microsoft Excel, Microsoft Office, and Jira
Knowledge of stakeholder and vendor management, negotiation practices, and executive reporting
Knowledge of the transportation business and related Intermodal operational and supply chain processes*
Comfortable implementing or supporting leading-edge technology
Strong ability to communicate and enforce corrective and preventive actions
Strong ability to communicate and lead project planning activities
Well-developed communication skills with the ability to effectively communicate with senior leaders
Proactive, organized, and able to manage competing priorities
Fluently bilingual in English and French*
*Any requirement marked with (*) will be considered an asset (not mandatory)

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More about this job

Responsibilities

Coordinate and lead technology projects from initiation through delivery, closure, and transfer to operations, managing scope, schedules, budgets, resources, risks, and stakeholders. Maintain project governance and reporting, guide multidisciplinary teams using Waterfall, Agile, or hybrid methods, and support continuous improvement of delivery standards and tools.

Requirements

Requires at least five years of IT project management experience, including leadership of large-scale or complex projects and experience managing project plans, budgets, risks, governance, reporting, and cross-functional stakeholders. A bachelor's degree in Computer Science, Engineering, or Information Systems is specified; PMP certification, Agile or Scrum certification, transportation or intermodal experience, and English-French fluency are assets.

Skills

IT Project Management
Project Planning
Project Scheduling
Budget Management
Resource Allocation
Risk Management
Stakeholder Management
Vendor Management
Governance
Waterfall
Agile
Scrum
Microsoft Project
Project Web App
Jira
Executive Reporting

Visa sponsorship

Not detected in the job text

Keywords

Information Technology
Project Management
Project Management Professional (PMP)
Scrum
Agile
Waterfall
Hybrid Delivery
Microsoft Project Professional Server
Project Web App (PWA)
Microsoft Excel
Microsoft Office
Jira
Project Governance
Project Planning
Project Scheduling
Budget Management
Resource Allocation
Change Management
Risk Management
Issue Management
Dependency Management
Benefit Realization
Stakeholder Management
Vendor Management
Executive Reporting
Transportation
Intermodal Operations
Supply Chain

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