Jobs in Canada

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Added 1 min ago
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Co-Op, SHE&S Data, Reporting & Systems
Nutrien
Saskatoon, SK
- Internship
Data Analysis - Support the SH&E Leadership Team through application of analysis, software, modelling, and reporting working closely with Information Technology, cross-functional teams and…
Added 1 min ago
GD
DYNAMITE - Team Leader PT - Southgate Centre
Groupe Dynamite
Edmonton, AB
- Full-time
Learning and development programs to grow and exploit full potential
Added 1 min ago
GD
DYNAMITE - Co-Manager - West Edmonton Mall
Groupe Dynamite
AB · Edmonton, AB
- Full-time
Learning and development programs to grow and exploit full potential to succeed in your next step!
Added 1 min ago
N
Co-Op, SHE&S Data, Reporting & Systems
Nutrien
Calgary, AB
- Internship
Data Analysis - Support the SH&E Leadership Team through application of analysis, software, modelling, and reporting working closely with Information Technology, cross-functional teams and…
Added 1 min ago
GM
Talent Acquisition Advisor
G Mining Services / G Services Miniers
Brossard, QC
- Full-time
Maintain data and tracking in the application management system (ATS).
Added 1 min ago
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Store Designer
Specsavers
Burnaby, BC
- Contract
Working in close partnership with Business Development, Construction, Central Operations, and external partners and vendors, the role strengthens local design expertise, continuity, and…
Added 1 min ago
GD
DYNAMITE - Seasonal Sales Associate - Vaughan Mills
Groupe Dynamite
Vaughan, ON
- Temporary
Learning and development programs to grow and exploit full potential to succeed in your next step!
Added 1 min ago
I
UI/UX Researcher & Designer - Canada
Intelerad
Canada
- Full-time
Experience working in Agile development environments.
Added 5 mins ago
Maintenance Assistant *repost*
Housing, Addictions and Homelessness
Flin Flon, MB · The Pas, MB
We want our employees to thrive and grow, and are committing to investing in their development. We offer multiple avenues of support such as inhouse training, educational assistance and…
Added 5 mins ago
Supervisor
Advanced Education and Training
Winnipeg, MB
To be considered for this competition you must submit an application form and resume. See below for further instructions.
Added 6 mins ago
Program Advisor (Bilingual and Non-Bilingual)
Advanced Education and Training
Winnipeg, MB
To be considered for this competition you must submit an application form and resume. See below for further instructions.
Added 9 mins ago
GO
Bilingual Administrative Assistant
Government of PEI
Summerside, PE
- Full-time
The French Education, Programs and Services (FEPS) division provides leadership, coordination, and support in the development of quality French First Language, French Immersion, and Core…
Added 12 mins ago
UT
Développeur(se) de logiciels | Software Developer
Unity Technologies
AB · BC · ON · Montreal, QC · Quebec, QC · CAN-Montreal
- Full-time
Familiarity with Windows desktop application development
Added 12 mins ago
UT
Développeur(se) Backend Sénior | Senior Backend Developer, Ads Privacy
Unity Technologies
Montreal, QC · CAN-Montreal
- Full-time
Traduire des réglementations mouvantes (RGPD, CCPA) en configuration et en application par territoire, livrables sans une ligne de code par pays
Added 12 mins ago
SC
Acheteur(euse) - Buyer
Shriners Children's
Montreal, QC · Quebec, QC · Shriners Children's - Quebec
- Full-time
…environment where there are many opportunities for professional development. You will work in an innovative, creative and multidisciplinary environment focused on improving the quality of…
Added 12 mins ago
SC
Préposé(e) aux bénéficiaires - Beneficiary attendant
Shriners Children's
Montreal, QC · Quebec, QC · Shriners Children's - Quebec
- Full-time
…environment where there are many opportunities for professional development. You will work in an innovative, creative and multidisciplinary environment focused on improving the quality of…
Added 12 mins ago
SJ
Social Worker - RSW - SCIS-SOC
St. Joseph's Healthcare Hamilton
Hamilton, ON
- Full-time
Demonstrated commitment to ongoing professional development, including additional certification in counselling modalities specifically Cognitive Behavioural Therapy - Psychosis; Concurrent…
Added 12 mins ago
SJ
Registered Practical Nurse - R3
St. Joseph's Healthcare Hamilton
Hamilton, ON
- Part-time
Demonstrated commitment to ongoing learning professional development and continuous quality improvement.
Added 12 mins ago
SJ
Social Worker - RSW Job Share- YWC
St. Joseph's Healthcare Hamilton
Hamilton, ON · Youth Wellness Centre
- Part-time
The Registered Social Worker provides leadership in high-risk social situations program development advocacy and developing and maintaining strong community linkages.
Added 12 mins ago
SJ
Registered Nurse - 4MG
St. Joseph's Healthcare Hamilton
Hamilton, ON · Charlton Campus
- Part-time
Demonstrated commitment to ongoing learning professional development and continuous quality improvement required.
Added 12 mins ago
SJ
Registered Practical Nurse - GIM NRT
St. Joseph's Healthcare Hamilton
Hamilton, ON · Charlton Campus
- Full-time
Demonstrated commitment to ongoing learning professional development and continuous quality improvement.
Added 12 mins ago
SJ
Registered Practical Nurse - Nephrology
St. Joseph's Healthcare Hamilton
Hamilton, ON · Charlton Campus
- Part-time
-Demonstrated commitment to professional development and continuing education
Added 12 mins ago
SJ
OSP Intake Worker
St. Joseph's Healthcare Hamilton
Hamilton, ON · OSP
- Full-time
Added 12 mins ago
SJ
Registered Practical Nurse - 5MG
St. Joseph's Healthcare Hamilton
Hamilton, ON · Charlton Campus
- Part-time
Demonstrated commitment to ongoing learning professional development and continuous quality improvement.
Added 12 mins ago
SJ
Registered Nurse - ED
St. Joseph's Healthcare Hamilton
Hamilton, ON · Charlton Campus
- Full-time
Demonstrated commitment to ongoing learning professional development and continuous quality improvement required.

Specialist Solution Management-CA

AB, Canada
Edmonton, AB, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Job Summary

The incumbent role is responsible for providing technical support to the Rail Traffic Control (RTC) system and coordinating with other Information and Technology (Technology) stakeholders to ensure the integrity and evolution of the products they are accountable for. The role ensures that these products perform within agreed-upon Service Level Agreements (SLAs), adhere to Technology standards (e.g., Security and Architecture), maintain support excellence, and always stay current. Acting as the primary escalation point during problem resolution, the incumbent keeps business stakeholders informed of progress.

Main Responsibilities

Critical Systems Operations and Support

Maintain and support critical Train Dispatch Systems to ensure smooth train operations
Setup, configure, and maintain system servers and workstations
Configure, test, and install vendor system releases
Prepare, test, and implement database changes
Troubleshoot system issues, conduct Root Cause Analysis (RCA), and implement resolutions
Participate in the development of a new critical dispatch system (i.e., PDS2.0) being developed by Wabtec
Provide first-line support for the system once in service, focusing on improving performance and availability
Automate and optimize support tasks
Ensure compliance with all relevant CN Technology standards (e.g., Security, Architecture, Project Delivery Methodology, Sarbanes-Oxley (SOX), Information Technology Infrastructure Library (ITIL))
Maintain and Support the Office Communication Gateway (OCG) and Aserver systems, and assist with the packet switch migration to the OCG project

Release, Change and Incident Management

Coordinate system changes with all relevant stakeholders
Lead incident resolution, ensuring full recovery and resolution within the SLA, followed by problem investigations, including defect creation
Handle releases, defining implementation plans including deployment, cutover, and fallback and ensure successful deployment to the production environment
Effectively and promptly inform business stakeholders of recovery activities

Documentation, Training and Collaboration

Interface with business colleagues, Technology Help Desk, Technology Command Center (ITCC), Technology support teams, or vendors
Collaborate with team members to enhance overall support and product evolution activities
Create, update, and manage comprehensive documentation for internal processes, procedures, and best practices
Collaborate with Subject Matter Experts (SMEs) to ensure accuracy and relevancy of documentation
Develop clear and concise job aids, manuals, and instructional materials to support training and onboarding efforts
Establish a central repository for easy access to documentation by team members
Regularly review and update existing documents to reflect process changes
Provide training and support to team members on effective use of documentation resources

Working Conditions

The role has standard working conditions in an office environment with a regular workweek from Monday to Friday and is eligible to participate in CN's hybrid work model. The role involves managing priorities and delivering work within established timelines, with support from the team to ensure sustainable and effective workload management. The role is required to be on-call 24/7 on a rotating schedule with colleagues and may be required to respond to emergency situations. The role requires minimal travel (5%) within North America.

Experience

Support Environment

Graduates with the required technical knowledge will be considered for this role
Experience in a 24/7 support environment
Candidates with an equivalent combination of education, training, and experience will be considered

Education/Certification/Designation

Bachelor's Degree in Computer Science, Information Systems, or equivalent Degree, Diploma, or work experience
Candidates with equivalent practical experience, education, or training will be considered

Competencies

We Care About Each Other
We Strive for Excellence
We Succeed Together
We Lead Responsibly
Customer service
High-Impact Execution
Conveying the vision
Planning
AI Literacy and data orientation

Technical Skills/Knowledge

Strong understanding of release management processes and best practices
Proficient in analyzing systems and processes with a focus on innovation and process improvement
Knowledge of various deployment strategies
Knowledge in Continuous Integration (CI) and Continuous Deployment (CD) practices
Proficient in scripting using various scripting languages
Knowledge of Application Programming Interfaces (APIs)
Familiarity with the following tools and platforms: ServiceNow, Google Cloud Platform (GCP), Kubernetes, PowerShell scripting, Linux operating systems, CockroachDB, Microsoft Structures Query Language (SQL), Anthos, and Kafka

Apply About employer

More about this job

Responsibilities

Support and maintain critical rail dispatch systems and related infrastructure, including configuring systems, deploying releases, managing database changes, troubleshooting incidents, and improving performance and availability. Coordinate changes and incident resolution with business and technology stakeholders, maintain documentation and training resources, and contribute to the development and support of a new dispatch system.

Requirements

The posting considers graduates with the required technical knowledge and candidates with equivalent education, training, or practical experience; experience in a 24/7 support environment is also noted. Relevant knowledge includes release and deployment practices, CI/CD, scripting, APIs, and tools such as ServiceNow, GCP, Kubernetes, PowerShell, Linux, CockroachDB, SQL, Anthos, and Kafka.

Skills

Critical Systems Support
Train Dispatch Systems
Release Management
Incident Management
Root Cause Analysis
Change Management
Scripting
Continuous Integration
Continuous Deployment
Database Management
Linux
PowerShell
SQL
Kubernetes
Google Cloud Platform
Technical Documentation

Visa sponsorship

Not detected in the job text

Keywords

Rail Traffic Control
Train Dispatch Systems
PDS2.0
Wabtec
Office Communication Gateway
Aserver
Release Management
Change Management
Incident Management
Root Cause Analysis
Service Level Agreements
ServiceNow
Google Cloud Platform
Kubernetes
PowerShell
Linux
CockroachDB
SQL
Anthos
Kafka
APIs
Continuous Integration
Continuous Deployment
ITIL
Sarbanes-Oxley
Security Standards
Architecture Standards
Deployment Strategies
Scripting
24/7 Support

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